DAFTAR ISI

KATA PENGANTAR .................................................................................... i

DAFTAR ISI ................................................................................................... iii
DAFTAR TABEL .......................................................................................... v
BAB I PENDAHULUAN
1.1 Latar Belakang Masalah .......................................................... 1
1.2 Rumusan Masalah ................................................................... 6
1.3 Tujuan Penulisan ..................................................................... 6
1.4 Manfaat Penulisan ................................................................... 6
1.5 Metodologi Penulisan .............................................................. 7
1.5.1 Lokasi dan Waktu Penulisan .......................................... 7
1.5.2 Jenis dan Sumber Data ................................................... 7
1.5.3 Teknik Pengumpulan Data ............................................. 8
1.5.4 Teknis Analisis Data ..................................................... 8
1.6 Sistematika Penulisan.............................................................. 9

BAB II GAMBARAN UMUM PERUSAHAAN

2.1 Sejarah Singkat Perusahaan .................................................... 10
2.2 Struktur Organisasi .................................................................. 11
2.2.1 Executive Office ............................................................ 13
2.2.2 Front Office Department ................................................ 14
2.2.3 Marketing Department ................................................... 15
2.2.4 Accounting Department ................................................. 15
2.2.5 Personal Department ...................................................... 15
2.2.6 House Keeping Departement ......................................... 16
2.3 Aktivitas Perusahaan ............................................................... 19
2.3.1 Bidang Akomodasi ........................................................ 19
2.3.2 Minor Operating Departement ....................................... 19

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BAB III TINJAUAN TEORI DAN PRAKTEK
3.1 Tinjauan Teori ........................................................................ 21
3.1.1 Pengertian Sumber Daya Manusia .............................. 21
3.1.2 Pengertian Labour Turn Over ..................................... 28
3.1.3 Indikator Terjadinya Labour Turnover ...................... 32
3.1.4 Faktor-faktor Yang Mempengaruhi Labour Turn
Over ............................................................................. 33
3.1.4.1 Kepuasan Kerja .............................................. 34
3.1.4.2 Komitmen Perusahaan ................................... 37
3.1.4.3 Stress Kerja .................................................... 39
3.1.5 Pandangan Islam Tentang Labour Turn Over ............. 42
3.2 Tinjauan Praktek ................................................................... 43
3.2.1 Kepuasan Kerja Berpengaruh terhadap Labour Turnover
Karyawan di Hotel Dharma Utama Pekanbaru .......... 43
3.2.2 Komitmen Organisasi Berpengaruh terhadap Labour
Turnover Karyawan di Hotel Dharma Utama
Pekanbaru ................................................................... 45
3.2.3 Stres Kerja Berpengaruh terhadap Labour Turnover
Karyawan di Hotel Dharma Utama Pekanbaru .......... 46
BAB IV PENUTUP
4.1 Kesimpulan.............................................................................. 50
4.2 Saran ........................................................................................ 51

DAFTAR PUSTAKA

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 DAFTAR TABEL

Tabel 1.1 Status Karyawan Pada Hotel Dharma Utama Pekanbaru.............. 3

Tabel 1.2 Frekuensi Perkembangan Kamar yang Terjual dari Tahun 2012-
2017 ............................................................................................... 4
Tabel 1.3 Tingkat Labour Turnover Karyawan Pada Hotel Dharma Utama
Pekanbaru ...................................................................................... 5
Tabel 3.1 Rekapitulasi tanggapan responden terhadap Kepuasan kerja . 44
Tabel 3.2 Rekapitulasi tanggapan responden terhadap komitmen
Organisasi ...................................................................................... 45
Tabel 3.3 Rekapitulasi tanggapan responden terhadap Kepuasan Kerja ...... 47