Keshava Reddy .

N
#72, 2nd Main Road,
D.R.C Post, Chikkalakshamaiah layout
Bangalore – 560 029.
E-Mail:keshava891@gmail.com
Mobile:9035056467

Objective
Dedicated and self-motivated certified windows Server administrator with extensive 13years of
hands-on experience in windows Server administration. Strong multi-tasking abilities, needs little or
no supervision. Works well both independently and as a contributing member of the team. Wide
range of experience covering development, implementation and troubleshooting of hardware and
software components along with maintenance

WORK EXPERIENCE

Company Name:Biocon LTD as ASST Manager in IT Operation From 16Aug17 to 29 June 18

Roles and Responsibilityin Company

 Managing IT helpdesk Team Member, Make sure all service request ticket, incident ticket
closed with the SLA
 Make Sure An Organization is running with smooth efficient Service that meet the
expectation and needs of client.
 Planned and coordinated all operational activities including management of service levels,
new operating releases, and problem escalation.
 Executing and adhering to ITIL process such as Incident, Problem and change Management
via Summit ticketing tool, via dimension and follow up of incidents with Team
 Maintained system integrity and performance through proactive monitoring
 Daily monitoring of various reports provide by team as a part of daily health checkup and
preventive maintenance activity for all real-time critical windows OS server
 Preparing documentation and coordinating with various vendors i.e. DELL, IBM, HP, and
Microsoft for support solution. Planning and implementing project guideline and its future
expansion requirement
 Deploy security updates using SCCM Software Update Point (SUP) and Windows Server
Update Services (WSUS) to client system
 Troubleshooting SMS Client connectivity and package installation issues by analyzing
corresponding logs
 Created packages, collections and advertisements for software deployments
 Manages the maintenance of records and databases containing information regarding
licenses, warranties, and service agreements for the organization's hardware and software.
 Handling and deploying Physical and Virtual Server windows 2003/2008 R2/2012 virtual
Server on Virtualization Technology like VMware, hyper-v
  Provide hands on support to ensure availability, reliability and redundancy in a 24/5
enterprise environment. Managing and supporting virtual Infrastructure comprising of
VMware servers
 Extensive hands on experience working with VMware virtual products Vsphere4 and
ESXi5 system design, build and supporting cloud computing technology components such
as: vMotion, StoragevMotion and p2v/v2p conversion tools

Company Name:IDBI Intech LTD as Team Leader From Dec13 to till date Aug 17
Roles and Responsibilityin Client : KSNDMC Data Center Bangalore

 Manage Active Directory (AD) issues as well as maintenance of AD objects (users, groups,
OU's and Policies). Troubleshoot Domain Controller (DC) replication problems.
 Windows 2000/2003/2008/2012 Servers administration supports which involves User
Management, Group Management, Folder Share and NTFS Permission management, Print
Server Management, OS Troubleshooting
 Managing and maintaining hardware inventory in datacenter.
 Maintaining and tracking the inventory for server, storage and OS to renew AMC.
 Server resource designing, sizing and capacity plan as per Application requirements.
Prepare approval note for procurement of required hardware.
 Maintains process documents for new servers before make them LIVE as per clients
Security policy.
 Daily monitoring for day to day activity process documents and try to resolve any deviation
or any pending operation activity like Backups/SOD/EOD.
 Daily monitoring of various reports provide by team as a part of daily health checkup and
preventive maintenance activity for all real-time critical windows OS server
 Group Policy Management: Using Group Polices Management Consol (GPMC) and
Configuration of Group policy as per Corporate requirements
 Preparing root cause analysis (RCA) & WINS for various issues / operations.
 Involved in various proactive operational tasks in new implementations/change control and
documentation of IT processes in infrastructure.
 Executing and adhering to ITIL process such as Incident, Problem and change
Management.
 Patch management: Immediate scheduling and implementation of the change requests for
patching servers with the latest patches released every month.
 Regularly perform inventory of virtual and physical datacenter equipment. Export resource
 Preparing root cause analysis (RCA) & WINS for various issues / operations.
 Windows 2000/2003/2008/2012 Servers administration supports which involves User
Management, Group Management, Folder Share and NTFS Permission management, Print
Server Management, OS Troubleshooting.
 Installing, configuring and administration of McAFee Endpoint Protection Anti Virus.
 Installing, configuring and administration of Nevault backup device
 Installing ,configuring and administration of Storage ( ETERNU DX80)
Company Name:SLK Software PVT LTDasServer AdministratorFrom Sep2011to Nov 2013
Roles and Responsibilityin COMPANY
 Windows 2000/2003/2008 Servers administration supports which involves User
Management, Group Management, Folder Share and NTFS Permission management, Print
Server Management, OS Troubleshooting.
 Provide hands on support to ensure availability, reliability and redundancy in a 24/5
enterprise environment. Managing and supporting virtual Infrastructure comprising of
VMware servers
 Extensive hands on experience working with VMware virtual products Vsphere4 and
ESXi5 system design, build and supporting cloud computing technology components such
as: vMotion, StoragevMotion and p2v/v2p conversion tools.
 Handling and deploying Physical and Virtual Server windows 2003/2008 R2 virtual Server
on Virtualization Technology like VMware, hyper-v
 Managing the Storage Quota for mailbox database & user mailbox.
 Managing the mailbox access permissions and send as permissions.
 Managed Exchange 2010 and Blackberry Enterprise Server on Vmware V servers.
 Deploy VMware virtual machines and templates, HA/DRS configuration using VSphere4
 Build, maintain and troubleshoot servers throughout their life cycle (Blackberry, Exchange,
FTP, SQL, VMware, Windows Domain Controllers and other Application servers).
 Creation, Deleting of the Email ID, Login ID, SIP ID to the new user and Creation,
deleting of new Email distribution group. Also adding & removing the users in Email
distribution group bases on the Summit Request.
 Planning, Testing & Implementation of changes for windows 2003/2008 and exchange
2010 as per customer need in virtual and physical infrastructure.
 Manage Active Directory (AD) issues as well as maintenance of AD objects (users, groups,
OU's and Policies). Troubleshoot Domain Controller (DC) replication problems.
 Executing and adhering to ITIL process such as Incident, Problem and change Management
via Summit ticketing tool, via dimension and follow up of incidents with L3 or senior
engineering team.
 Patch management: Immediate scheduling and implementation of the change requests for
patching servers with the latest patches released every month.
 Regularly perform inventory of virtual and physical datacenter equipment. Export resource
. WORK EXPERIENCE

Company Name: NETWORK SOLUTIONS AN IBM Company as SYSTEM

ADMINISTRATORFrom July2008to Aug2011
Roles and ResponsibilityinClient : GMR GROUP OF COMPANY
 Managing & Monitoring Windows servers and Active Directory configuration,
implementation and Administration. (Configure sites and services as per Requirement).
 Configuring the additional Domain Controller as per requirement & troubleshooting
directory Services related Issue.
  Creation, Deleting of the Email ID, Login ID, SIP ID to the new user and Creation, deleting
of new Email distribution group. Also adding & removing the users in Email distribution
group bases on the HR & HOD Approval. And updating the Email ID Report Successfully
Migration of Windows 2003Active Directory in Windows 2008 Active Directory.
 Working in 24/7 Datacenter Operation and Supporting 50 Locations across INDIA with
team strength of 6 engineers.
 Managing the mailbox access permissions and send as permissions.
 Installing & configuring VERITAS Net Backup client for the new application servers like
Exchange Server, SQL Server, file servers, Web application servers.
 Creating the policies for the application, configuring the volume pool, assign pool to the
respective policies. Assign tapes for the respective pools.
 Supporting virtual Infrastructure comprising of Hyper-v servers and more 20 VMs.
 Monitoring, Remote administration, maintenance of a Datacenter Servers comprising of
windows 2003, 2008 Servers and ensure them to be up and running within 99.52 % SLA.
 Executing ITIL process such as Incident Management via Codesk ticketing tool, Change
Management via dimension.
 Patch management: Immediate scheduling and implementation of the change requests for
patching servers with the latest patches released every month.
 Server uptime report: Pullout server availability report for the production servers in
corporate environment.
 Perform server hardening test on the critical server in domain as per client requirement.
 Group Policy Management: Using Group Polices Management Consol (GPMC) and
Configuration of Group policy as per Corporate requirements

Company name: Mphasis SOFTWARE on role of Business Link as Desktop Support Engineer
from January 2007 to July 2008
Roles and Responsibility
 Installing windows2000 & XP Operating Systems through RIS.
 Configuration and troubleshooting of Microsoft outlook2003 and Internet related problems.
 Maintenance and troubleshooting of varies hardware components of PC’s and fine-tuning of systems.
 The responsibilities include co-ordination with the users for defining the functional specification,
conducting & documenting
 Experience in windows networking, windows 2003 active directory.
 Configuring, monitoring and troubleshooting services like DHCP.
 Creating user account Creating groups
 Giving access for shared folders in file servers.
 Taking data backup using Ntbackup
 Installing, configuring & troubleshooting of MS outlook 2003, 2007.

Company name :AsnaInc as Desktop SupportEngineer from April 2003 to December 2006
Roles and Responsibility
 Installing, Configuring & Troubleshooting of Windows Server & Client Operating System
 Installing, Configuring & Troubleshooting of Hardware, Network, printer (Local & Network)
& other devices.
 Installing, configuring & troubleshooting of MS outlook 2003,
 Provide technical support for all Operating system, hardware & network related issues.
 Creating, configuring User account & granting access to user
 Responsible for maintaining normal functioning of the network ensuring user connectivity to the
network
 Antivirus installation, Periodical updating & on demand scan during virus threats

Educational Qualification:

 Bachelor of Science B.Sc., (PCM), Bangalore University

 PUC (PCMB) in MES Collage.
 S.S.L.C in Bangalore High school.
Certification:
 Microsoft Certified Professional (MCP)
 Microsoft Certified Systems Administrator (MCSA)
 Microsoft Certified Systems Administrator (MCSA – Messaging)
 Microsoft Certified Systems Engineer (MCSE)
Personal Details:
Date of Birth : September 30th 1977
Permanent Address : #72, 2ndMain Road,
D.R.C Post, Chikkalakshamaiah layout
Bangalore – 560 029.
Status : Married
Hobbies : Listening to music
Languages Known : English, Kannada, Telugu
Declaration:
I declare that all the information furnished above are true to the best of my knowledge and belief.
Yours Faithfully,

(Keshava Reddy N)