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Overview on Salesforce Health Cloud

By,
Abhay Nelaturu
Senior Salesforce Developer
Presentation– Safe Harbor
 This presentation introduces Salesforce health cloud and its capabilities.

 This presentation’s purpose is to cover overview of the product.

 Participants are expected to read through Salesforce material for exhaustive list
and detailed information of the features.

 The demos are included for indicative knowledge to demonstrate new features in
action.

 Prepare and stay up-to-date for new SFDC features.

 Validate feature statuses – Beta, Pilot, GA etc. before taking on with customers.
Patient-centered health care is the new reality
Know who I am

Track my Satisfaction Understand my needs

Collaborate with family


& caregivers Teach me about
my condition

Track my
Programs
Help me understand
my care options
Remind me Connected
about my meds Patients
Connect me with
my care team

Show me my
health stats Schedule my
appointments
Share my labs
Track my meds and allergies
Focused collaboration and communication

Connected Social Care


Products
Face-to-face Mobile

Communities
Email eCare
Connected
Partners Phone

Self-service
Connected
Patients eVisits
Digital images
Health Cloud
- Maintaining Patient Relationships, not Records
What is
Health Cloud?
Health Cloud is a patient relationship platform that
streamlines care coordination for patients with the
goal of putting every patient at the center of the care
system.
Key Benefits
1. Complete Patient View
2. Smarter Patient Management
3. Connected Patient Engagement
Salesforce Health Cloud is Trusted
Now lets switch ON
our Development
mode for a while!!
Salesforce Health Cloud Feature Set
Health Cloud Data Model - Overview
Individual Data Model
Care Plan Overview
Smarter Patient Management
Complete Patient View
Collaboration View
Timeline and Care Plan View
Device Data Sync
Customizing the Care Console

Customize the patient card Add fields to Patient card Configure the timeline view
navigation menu

• Add records to • Add records into • Add records into


“Card View patient card Timeline
Dropdown” configuration configuration
custom settings. object. object.
Health Cloud Limitations
 Browser limitations
i. Health Cloud is only available in Microsoft® Internet Explorer® 10, or 11;
 Behavior and Access Limitations
i. Clicking Edit in any of the Object Detail pages from within the console
refreshes all tabs in the console.
ii. In the Timeline, the Days to Show field can mistakenly show a negative
number of days.
iii. The After Occurrences option in recurring tasks isn’t supported.
iv. You can refresh the Today page by refreshing your browser.
v. Refresh the Timeline by clicking its refresh button or by select the Timeline from
the Patient Card tab switcher.
Visualizing Health Cloud
Consulting physician who works in Duluth, MN, USA. Dr. Mavens
generally refers his patients to Connected Clinic which is a specialty
Dr. Tom Mavens hospital in Minneapolis, MN.

Single mom who works as a secretary in a


government firm
Joan Hill
Mindy is a 14 year old child who is suffering from severe weight loss for
some time now. She got initial treatment from Dr. Tom Mavens who suspects
Patient Mindy Hill she has an early onset of ALL (Acute Lymphoblastic leukemia – a form of
cancer more prevalent in young children)
Patient coordinator who works at the Connected Clinic and
Coordinator Carla specializes in patient engagement and onboarding

CEO of Connected Clinic who regularly accesses the system


to get insights on the overall performance of the hospital
CEO Jason Collabro
Health Care Flow
Based on different attributes
like warning alerts, conditions, Carla wishes to collaborate
overdue time, Carla decides with the care team
which tasks to be performed regarding the patient data.
related to patient.

Track Coordinate Communicate


Manage Prioritize with patient
patient with Care and take Analytics
Patients tasks
events Team action

….

Carla daily routine includes Carla wishes to see latest Joah receives a message real CEO Jason Collabro checks the
managing patients including clinical/non-clinical data time and does the needful. analytics around the
assigned new patients and tracked performance of Connected Clinic
coordinate with discharged patients
as well.
Manage Patients

Track Coordinate Communicate


Manage Prioritize with patient
patient with Care and take Analytics
Patients tasks
events Team action

Today Page
Starts her Day

Coordinator Carla
Prioritizing Tasks

Track Coordinate Communicate


Manage Prioritize with patient
patient with Care and take Analytics
Patients tasks
events Team action

Reviews tasks related to

Mindy hill using Tasks


section in Today page
Coordinator Carla Patient Mindy Hill
Track Activities

Track Coordinate Communicate


Manage Prioritize with patient
patient with Care and take Analytics
Patients tasks
events Team action

Tracks patient activities & conditions

using Care Plan Timeline tab

Coordinator Carla
Coordinate with Care Team

Track Coordinate Communicate


Manage Prioritize
patient with Care with patient Analytics
Patients tasks and take action
events Team

Tracks patient activities & conditions

using Care Plan Timeline tab


Dr. Tom Mavens
Coordinator Carla
Communicate with Patient

Track Coordinate Communicate


Manage Prioritize with patient
patient with Care and take Analytics
Patients tasks
events Team action

Tracks patient activities & conditions

using Care Plan timeline tab

Coordinator Carla Joan Hill


Analytics
Track Coordinat Communicat
Manage Prioritize
patient e with e with Analytics
Patients tasks patient
events Care Team

Patient discharge volumes

Patient re-admission rates


Analytics Sees different
KPIs
Emergency room utilization

Surgical site infections

Revenue and costs


SALESFORCE
H E A LT H C L O U D
IN A C T I O N
Recap…
1. What is health cloud ?

2. Traditional systems in health care.

3. How patient-centered health care is the new


reality ?

4. How cloud based systems enables medical


staff to improve efficiency.

5. Tailoring Health cloud to your business.

6. Advantages.

7. Limitations.
C O N C LUS ION
Today’s modern healthcare systems
must evolve to meet the base
expectations of the connected patient.

Salesforce ISVs, MuleSoft, and Optum,


and systems integrators (SIs)
Accenture, Deloitte, PwC, and
PERSISTENT, support the solution
by providing data and other technical
integration solutions with leading
medical IT systems, such as Epic,
Cerner, GE Healthcare, and others.
.
Thank you…