MANAS KUMAR

Programmer Analyst Email: php.net890@gmail.com

Objective
To be a part of an organization, that is ambitious & helps me to grow professionally, providing me the
challenging opportunities in the field of Engineering and Management and move up the rank as an
expertise in the field.
Profile Summary
 About 3 years of experience in IT industry with Analysis, Design, Development, Maintenance,
Debugging, Deployment and Testing of Client/Server, Object-Oriented, Web based applications.
 Using Machine Learning techniques like Unsupervised, SVM, Regression Analysis, K-Means
Clustering, Neural Networks, Decision Trees for building to plot clusters from incoming data
stream.
 Build a model in R using logistic regression for prediction of importance of applications.
 Write code in R and Python.
 Perform trend analysis on data logs through analytics tools like R and excel and handling the
backend database MySql connection to collect and store data.
 Develop statistical models to forecast inventory and procurement cycles.
Work Experience

Organization Designation Duration

IBM, Bangalore Programmer Analyst 3rd august 2015 to till date

Education
B.Tech in Electronics and Telecommunication Engineering from Vignan Institute Of
Technology and Management ,BPUT in 2014 with 86.3%.

Technical Skill
Classification, regression, clustering, anomaly detection, feature
Machine Learning
engineering, deep learning, SVM, NLP, Neural Networks
Statistics Bayesian modeling, hypothesis testing, time series
C, C++, R, Python (scikit-learn, numpy, scipy), structure data
Programming Languages
(SQL), MySQL, Core java
ITIL ITSM,ITIL, Service Now, CMS, SCR,SAM, LDAP
Web Technologies HTML5, JavaScript, CSS, XML

IT Certifications
 Certified professional in Data Science from Edwisor.
 Certified professional in Introduction to R from DataCamp.
 Data Science Specialization from Johns Hopkins University through Coursera.
 Data Analysis and Statistical Inference from Duke University through Coursera.
 Machine Learning from Stanford Online through Coursera.
 Certified Ethical hacker from DOEACC in association with Kyrion digital securities.
 ServiceNow Certified System Administrator.
Professional Experience
Role: Data Analyst

Project: CUSTOMER CLASSIFICATION AND PREDICTION

Project description:
A key challenge for an insurance industry is to charge each customer an appropriate price for the risk they
represent as we know that risk varies widely from customer to customer. A deep understanding of
different risk factors helps predict the likelihood and cost of insurance claims. National Insurance wants to
take your help in identifying whether a customer claims for the medical insurance or not and if he/she
claims for insurance, predict the claim amount. As the information is financial related, to maintain the
confidentiality, the feature names and the values provided are masked.
Techniques:
Classification and Regression.

Algorithms:
Logistic Regression, Random Forest, Linear Regression, AdaBoost, GBM.

Tools used:
R, Excel.

Project: SET PREMIUM AMOUNT AND CLUSTERING.

Project description:
Every insured possesses different types of disabilities which may or may not be because of hereditary. But,
to understand the type of risk they face based on their medical history is quite challenging. The claimants
are clustered based on their risk factors and need to be set with an appropriate premium amount that
needs to be paid on a regular basis.

Analysis:
Statistical analysis and pre processing of data is done in R.

Techniques:
Classification and Regression.

Algorithms:
K Means, Linear Regression, Logistic Regression and Random Forest, Stacking.

Tools used:
R, Excel.

Role: ServiceNow Administrator / Developer

Project Description: Implementing Service Request Management from End-to-End including the
integrations with other tools and giving L3 support for the whole Service Catalog Application including
resolving the incidents and problem tickets on Service Catalog.

Roles & Responsibilities:

Gathering detailed Business and Technical requirements from customer for development of Service
Requests.
Extensively Implemented ServiceNow process of implementation for Incident Management, Problem
Management, Change Management, Asset Management, Service Request Management (Service-Catalog)
Utilized Java Scripting to deliver solutions that automate and audit business processes using UI Policy,
Client Script, UI Action and Business Rules
Worked on CMDB and Asset management. Performed Data migration to import data from other
Applications and external databases. Implementing ServiceNow Discovery and CMDB and integrating it
with Change management.
Developed solutions using JavaScript, Web Services, SOAP and other web technologies to integrate
ServiceNow with internal / external systems and tools.
Performed System and integration testing with sample/live data with Support Services team. Budget
management for all ITSM, Service desk and QA departments
Environment: ServiceNow, ITIL, ITSM, HTML, JavaScript, Web services.

Role: ServiceNow Administrator

Project Description: The project involved design and configuration of Service Level Agreements and
Operational Level. Agreements in ServiceNow tool for both Internal and External service providers. The
responsibility also involved implementing, documenting and Maintaining Service Now environment on a
daily basis.

Roles & Responsibilities:

Implemented Incident, Problem, Change management and Service Catalog in Phase-1
Developed reports as per requirements from management and analyzed the reports to present it to end
user.
Designed and delivered technical methodologies around the ServiceNow platform.
Worked on various modules of Service Now like Incident management, Change management, and
Problem management, Service Catalog, User Administration, Reporting and Discovery.
Supported the team responsible for the implementation and administration of the ServiceNow
installation, including managing system configurations, gathered and documented user and process
requirements, developed workflow customizations, and performed quality assurance testing and user
acceptance testing.
Strong knowledge of the server side scripting Business rules and Script Includes.
Environment: ServiceNow, ITIL, ITSM, HTML, JavaScript, PowerShell, SNMP.