HR07 1st

Question 1:- ________ activity involves identifying key people and groups whose commitment
is needed for change to occur and formulating a strategy for gaining their support.

a) Activity planning

b) Commitment planning

c) Desired future state

d) Identify key stakeholders

Question 2:- ________ consists of small group of employees who meet voluntarily to identify
and solve productivity problem.

a) Quality circle

b) Total Quality management

c) Organizational Development

d) Network structure

Question 3:- ________ specifies the empirical data needed how they will be collected and, most
important, how they will be converted from data to information.

a) Operational definition

b) Reliability

c) Validity

d) Diagnosis

Question 4:- A person who initiates, stimulates, or facilitates a change program is called
a) Organization development manager

b) Organization development practitioner

c) Organization development stimulator

d) Organization development facilitator

Question 5:- A process that deals with facilitating system wide change in an organization is
known as:

a) Organizational change management

b) Organization development

c) Structural change management

d) Organization theory

Question 6:- Coordination is most important for groups performing which of the following tasks?

a) Mutually exclusive tasks

b) Independent tasks

c) Interdependent tasks

d) Self regulatory tasks

Question 7:- Culture reflects the values, ethics, beliefs, personality and traits of which of the
following?

a) The company's founders, management and employees

b) The upper and middle management

c) Management and customers

d) Just employees
Question 8:- Going beyond the surface changes to transform the underlying assumptions and
values governing organization’s behaviors is the study of which of the following discipline?

a) Organizational behavior

b) Organizational configuration

c) Organization theory and design

d) Organizational development

Question 9:- Norms essential to accomplishing the organization's objectives are called

a) Pivotal norms

b) Irrelevant norms

c) Peripheral norms

d) Marginal norms

Question 10:- OD is oriented to improve:

a) Organizational effectiveness

b) Organizational structure

c) Organizational resources

d) Organizational efficiency

Question 11:- OD practitioners need to gain clarity about the relevance of change effort to the
client system in order to prevent which of the following ethical dilemmas?

a) Coercion

b) Value and goal conflict

c) Technical ineptness

d) Misrepresentation of problem

Question 12:- Which of the following is not among the five stems of OD practices?

a) Laboratory training

b) Action research

c) Organizational transformation

d) Participative management

Question 13:- Which of the following models focuses on planned change as a cyclical process in
which initial research about the organization provides information to guide subsequent action?

a) Action research model

b) Lewin’s change model

c) Contemporary action research

d) Lickert scale

Question 14:- Which one of the following activities involves in “creating a vision” for effective
change management?

a) Assessing change agent power

b) Commitment planning

c) Provide resources for change

d) Constructing the envisioned future

Question 15:- Which one of the following activities involves in “motivating change” for
effective change management?
a) Creating readiness for change

b) Describe the core ideology

c) Assessing change agent power

d) Activity planning

Question 16:- Which one of the following is not the component of design component at group
level diagnosis?

a) Goal clarity

b) Team functioning

c) Team effectiveness

d) Group composition

Question 17:- Which one of the following is NOT the part of team development training
meeting?

a) Norms of meeting

b) Setting Objectives

c) Collecting Data

d) Planning the Meeting

Question 18:- Which one of the following is NOT type of interpersonal relationships and group
dynamics?

a) Third-party intervention

b) Communication

c) Process consultation
d) Team building

Question 19:- Which one of the following is the component of design component at group level
diagnosis?

a) Goal clarity

b) General environment

c) Group design

d) Personal characteristic

Question 20:- Which one of the following is the identity of design component at organization
level of comparison planned change model?

a) General environment

b) Strategy

c) Organization effectiveness

d) Industry structure

HR07 2ND
Question 1:- “Organization development practitioner should consult the relevant employees”.
This is an example of which of the following contracting process?

a) Describing

b) Mutual Expectations

c) Time and Resources

d) Ground Rules
Question 2:- All of the following are the conflict controlling strategies EXCEPT

a) Prevent the ignition of conflict

b) Set limits on the form of the conflict

c) Help the parties to ignore the conflict

d) Eliminate or to resolve the basic issues causing the conflict

Question 3:- Cultural intervention concentrates on

a) traditions

b) precedents

c) practices

d) All of the above

Question 4:- During the course of the OD projects, the internal OD specialists should

a) advise the consultant

b) become increasingly professionalized and be responsible for their own development

c) both A and B

d) None of the above

Question 5:- Employee involvement is a broad term that has been variously referred to as
“empowerment” “participative management,” “work design,” “industrial democracy,” and
“__________”.

a) Quality circle

b) Quality of work life

c) Employee intervention

d) Parallel structure
Question 6:- Evaluation aimed at guiding implementation may be called which of the following?

a) Reliability feedback

b) Diagnosis feedback

c) Evaluation feedback

d) Implementation feedback

Question 7:- Expectations of both parties (OD consultants and clients) from each other are taken
into Consideration in which of the following stages of action research model?

a) Entering

b) Contracting

c) Diagnosis

d) Feedback

Question 8:- OD can also be called as a process

a) for performance appraisal

b) for change of people

c) for teaching people how to solve the problem

d) All of the above

Question 9:- OD intervention seminars being conducted in the organizations help to

a) improve overall efficiency

b) improve productivity

c) improve morale of the employees

d) All of the above

Question 10:- OD process is cyclical and ends, when

a) desired development result is obtained

b) plan is implemented

c) data is gathered

d) problem is identified

Question 11:- OD was founded on the beliefs that using behavioral science methods to increase
collaborative problem solving would increase

a) Organizational effectiveness

b) Organizational turnover

c) Organizational reputation

d) All of the above

Question 12:- The Role Negotiation Technique for group intervention was developed by

a) Roger Harrison

b) Bennet and Hailey

c) both A and B

d) None of the above

Question 13:- Transformational change in an organization refers to

a) complete change in almost all aspects of the organization

b) incremental change in which necessary improvements are made in the existing organization

c) no change in any aspect of the organization

d) None of the above

Question 14:- When employee resistance provokes a well-grounded debate and constructive
criticism leading to improvements in the change process, it is called

a) positive resistance

b) negative resistance

c) passive resistance

d) None of the above

Question 15:- Which of the following is normally the cause of organizational change?

a) technological development

b) change in labour characteristics

c) mergers, acquisitions, etc.

d) All of the above

Question 16:- Which of the following is not a symptom of employee resistance to change?

a) increase in employee absenteeism

b) non-participative and indifferent behaviour

c) increase in performance and productivity

d) unprofessional conduct
Question 17:- Which of the following stages may include installing new methods and
procedures, reorganizing structures and work designs, and reinforcing new behaviors in action
research model?

a) Intervention

b) Planning change

c) Evaluation

d) Feedback

Question 18:- Which of the following statement is true for problem oriented diagnosis?

a) Managers are involved in organization development when the organization is facing routine
problem
b) Managers are involved in organization development seeking the reasons of problems

c) Managers are involved in organization development when the organization is facing no

problems
d) Managers are involved in organization development when the organization is thinking to
improve current processes

Question 19:- Which one of the following identities related to intervention characteristics?

a) Programmability

b) Unionization

c) Socialization

d) Knowledge

Question 20:- Which types of employee resistance aims at ensuring the complete failure of
change initiatives of the organization?

a) positive resistance

b) negative resistance

c) passive resistance
d) active resistance