UNIT OWNER USER GUIDE

Download App & Activate Account Add Emergency Contacts

Add your family members (from My Unit), relatives, friends and neighbours as
your emergency contacts. During emergency, alert notifications will be sent
to your emergency contacts and guard house whenever you trigger the Panic
To add your emergency contacts, go to
Profile > Emergency Contact > Add.

There are 3 methods to add emergency

contacts

1 If you are adding someone from

outside of your neighbourhood as
emergency contact, select Create
New
2 If you are adding your family members/ tenants, select Add from
My Unit

3 If you are adding your neighbour as emergency contact, select Add

Neighbour

Step 1: Download IOI Community App

Step 2: Check your mailbox for the account activation email and copy
the activation code from the email.

Step 3: Launch IOI Community App, click Sign Up and enter the
Activation Code

Step 4: Fill in your personal information to complete your account

setup. You can edit your profile later at Profile > tap on
“Settings” icon on the top right and select “Edit Profile”.

Update occupancy status & Invite family member 1 Create New

or tenant Step 1: Add or import the contact person’s name and mobile number
and tap “Next”.
Upon successful activation, please update your unit’s occupancy status
and invite your family member or tenant to join IOI Community in My Step 2: Click Share to send a confirmation link to the contact person
Unit section. At the bottom menu bar, go to Profile > My Unit via your preferred social app, i.e. Message or Email. The contact
person is then required to confirm his/her acceptance in order
to be added as your emergency contact person.
a Select your unit’s occupancy
status
You can also send the confirmation link again at the emergency
– Owner: Owner is living in the unit. contact’s profile as shown above:
– Rental: Tenant is living in the unit.
– Vacant: Unit owner is not living in 2 Add from My Unit (Family / Tenant)
the unit and the unit is not
Step 1: Select family member/tenant that you want to add as your
rented.
emergency contact. Selected family member/tenant will then
Note: For Rental, only unit Owner can change the unit be added as emergency contact automatically without the
occupancy.
need for an approval.

b Add residents (family members /

3 Add Neighbour
tenants)
– Enter the resident’s name and your
relationship with the resident; from
the list provided.
Note: For Rental unit, you are allowed to add multiple
Tenants, but only ONE Master Tenant. User appointed
as Master Tenant can then add more Tenants in the
unit.
Step 1: Select the unit number of your neighbour whom you wish to
add as an emergency contact.
Step 2: Enter your neighbour’s name. You are required to obtain the
unit number and neighbour’s name exactly as registered by the
supposed person, before proceeding to add him/her as your
emergency contact. This is done so to protect the privacy of
other residents living within the same neighbourhood.

c Contact List
– Please update your Contact List to allow the security guards to get in
touch with the current resident’s Contact No. for visitation approval.
Note: Contact No. of the unit owner will always be displayed by default and cannot be changed
once provided.
If the resident name is entered correctly, the system will then
automatically notify him/her. Your neighbour is required to
confirm his/her acceptance in order to be added as your
emergency contact person.

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 Explore IOI Community App
Features in IOI Community App:
Resident ePass Change Password Invite Guest Report Incident/ Panic Button
Defect
Pre-Registration Call for E- Info Book Facility E-Polling
Assistance
Payment Favourite Contacts Events
Resident ePass
All residents are provided with an ePass in their i-
Neighbour Mobile App. The Resident ePass, which is a
QR code, serves as a verification for the residents to
access their neighbourhood without the need of an
access card. As such, the residents only need to get
the ePass scanned by the security guards in order for
them to access the premise
Change Password
To change login password, go to Profile > tap on the
Settings icon on the top right > select Change
Password
Invite Guest
Invite guest directly from Home or Calendar.
Step 1: Tap on the Invite button to start the invitation process.
Step 2: Select the Visit Type, purpose of visit and the
arrival time. Visit Type options are as below:
One Time: A single entry pass for visitor to
check in and out.
Multiple In-Out: Multiple entry pass, where visitors can check in and out
multiple times within the permitted duration. You will need to set the Arrival
and Departure date and time for this visit type.
Step 3: Invite neighbour or guest.
Invite Neighbour: Insert the neighbour’s unit number and his/her
name exactly as registered in order to send the invitation. Upon
submitting the invitation, your neighbour will soon be receiving a
notification.
Invite Guest: Invite guest from outside of your neighbourhood by
inserting at least his/her name. After the invitation has been
saved, choose your preferred social app to send him/her the QR
code and link generated. The QR code serves the purpose of a
quick and easy access pass; while the link is for your visitor to fill
up his/her information.
Note that whenever you create an invitation, your visitors’ (not neighbour)
profiles will appear in the security guard’s view. Security guards will then
have the right to edit and fill up the required information of your visitors
during their visits.
Report Incident / Defect
You can lodge a report for any incident or defect which occurs in your neigh-
bourhood. To lodge a report, go to please go to More > Neighbourhood > Report
> Add New Report.
Step 1: Select the incident/defect that you would like
to report.
Step 2: Select the location. If it is in public area, then
you are required to specify the exact location.
Step 3: Write a remark and include a photo of the
(optional) incident/defect.
Step 4: Turn on the toggle button if you would like to
allow the Management to share your report
with the other residents in the neighbourhood.
Upon submitting the report, the admin who is in-charge of the respective
report will be notified. Whoever receives the notification on your report will be
allowed to leave a comment. You will be notified when your report has been
marked as ‘Resolved’ by the admin.
Panic Button
In any emergency situation, you can use the Panic Button in IOI Community
Mobile App to alert your emergency contacts and also the guard house. We
advise users to use this function responsibly. If you wish to test the feature of
the Panic Button, please go to More > Emergency > Testing Mode.
To trigger the Panic Button, go to Home > press and hold the Panic Button.
Note: Please make sure to allow the App to access to your Camera and Location options
as this allows the information to be provided to your emergency contact as reference.
There will be a three (3) seconds countdown before the
Panic Button is triggered. Turn on the flash and sound
as needed.
Additionally, selection on Emergency Type such as
General, Fire, Ambulance and Burglary will also be
made available while triggering the Panic Button. With
this, the recipients are able to define the seriousness
of the emergency and act accordingly.
After the three seconds countdown has ended, alert
notification will then be sent to all of your emergency
contacts and also the guard house. If Siren Kit is
installed at the guard house, then the Siren Kit will be
triggered as well.
The App will take four photos and upload it to the server automatically.
Whoever receives the alert notification will then be able to see the supposed
photos. However, if you do not wish to upload the photos taken, you are
able to cancel the uploading process.
The App will also capture your current location, so that the security guards
will know whether you are within the neighbourhood area.
Pre-Registration
Pre-registration allows you to submit a registration in advance in order for you
to visit someone whose neighbourhood is using IOI Community. After your
visitation has been accepted by the respective resident, you will then be
provided with a QR code by the system automatically. The QR code serves the
purpose of a quick and easy access pass to the neighbourhood. When you get
the QR code scanned at the guard house, the security guards will immediately
have your information recorded in the system.
To pre-register your visit, go to “Calendar” > select “Visit”
Step 1: Select a neighbourhood that you wish to
visit
Step 2: Enter the resident’s information. You are
required to get the Unit No. and resident’s
name exactly as per registered in i-
Neighbour system in order to proceed
further with the registration. This is to
protect the privacy of residents using i-
Neighbour.
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 Step 3: Insert the visitation information. Below are some explanation of
the options available:
• Visit Type:
– One Time: A single entry pass for you to check in and out.
– Multiple In-Out: Multiple entry pass, where you can check in
and out multiple times within the permitted duration. You will
need to set the Arrival and Departure date and time for this
visit type. Maximum duration (arrival and departure date)
allowed is up to one month.
E-Polling
E-Polling feature allows Management to collect
votes from the residents. Management can set a
series of questions and the residents will then
receive a push notification on their mobile phone
once the polling has been published. Every
residents can cast their votes anonymously and
the result will be displayed to the Management
once the polling period ends.

– Recurring: A multiple one time visit (recurring) pass. You will

be allowed to check in and out for only ONE time within the
registered day. You can register as a recurring visitor, for up to
three months. Please add in the date range for the recurring
visit, and the day and time of visits.
• Check-In Type :
– Individual: you are checking into the neighbourhood alone.
E-Billing
– Group: you are checking into the neighbourhood with a group To view invoices or account statements, please go to More > Billing Info >
of people. Maximum of five visitors are allowed to check-in E-Billing or Account Statements.
within a group.
Note that Make a Payment feature is only available if
• Purpose of Visit
your neighbourhood has subscribed to IOI Community
• Check-In by : App Payment Gateway.
– Vehicle: If you are driving into the neighbourhood. To make a payment, please go to More > Billing Info >
– Walk-In: If you are walking into the neighbourhood. E-Billing > Add Payment.

Step 4: Enter your personal information that is required by the neigh-
bourhood. You will be notified when the resident has responded
to your registration.
Call for Assistance
This feature serves as a quick access to the
Management Office and Guard House’s contact
number. Go to Home > Call For Assistance and
select the contact to call.
Please take note that the contact numbers will only
be available if the Management has added them into
the IOI Community App system.
Invoice Payment
Step 1: Select the Payment Type (Invoice Payment).
Invoice Payment refers to the invoices that
are uploaded by the management.
Step 2: Select the invoice that you wish to pay and
enter the amount required. Note that you
may select multiple invoices and perform the
payment under a single transaction.
Step 3: Click Pay Now to proceed with the payment. A receipt will be sent to
your email address upon successful payment.
Invoice Payment
Step 1: Select the Payment Type (Other Payment). Other Payment refers to
paying for services that doesn’t require an invoice.

Step 2: Enter the description of what you are paying for.

E-Info
Step 3: Enter the amount that you are paying.
E-Info consists of Announcement, Document and
Contact.
Step 4: Enter your email address and proceed with the payment. A receipt
Announcement - A push notification will be sent via will be sent to your email address upon successful payment.
IOI Community App whenever the Management
posts an announcement.
Document -
View and download documents that Events
have been uploaded by the Management, such as
application forms, house rules and etc., on You can now register yourself at the events created by the management
IOI Community App. team through IOI Community App without having to walk to the management
office. Additionally, you can also view the details and photos (if any) of the
Contact - Access to important contacts such as event before registering yourself. To participants in an event, please go to
nearby police station number, plumbing contact, More > My Account > Events.
vendors contact, and etc., provided by the Management.

Book Facility Step 1: Select the event that you wish to

This feature is only available if the Management has added facilities that participate and click to view the
require booking, into IOI Community system. details.

Step 2: Click on “Join” to participate in the

To book a facility, go to Calendar > select Book event.
Facility

Step 1: Select the facility you would like to book.

Step 2: Select the Booking Date.

Step 3: Select the slots you would like to book.

You will receive a confirmation and
approval status on the booking via Notifi-
cation and email.