Service Bulletin

Carestream Health, Rochester, NY 14608, United States

2013-12-02

CARESTREAM DIRECTVIEW Vita/Vita LE/Vita SE/Vita XE CR

Service Codes: 7081/2271/5961/1357

Vita/POC Carestream CR software V3.2.3.510

IMPORTANT: When doing the procedures in this document, you must use safe work
practices and wear the correct Personal Protective Equipment (for example, Safety
Eyewear) according to your Company's Standard Operating Procedures.

Instructional

Background

When using Image-Suite for the Vita/POC systems, the software may display a message
that the scanner is not calibrated. In some cases, it was found that this message is false,
and the reason for the message is not missing calibration but a problem in the integration
between Carestream CR software (scanner software) and Image-Suite software.

How to Check if the Scanner is Calibrated

1. Start Image Suite Utility Center

2. On CR Tools, select POC/Vita System Setting
3. Click on POC Vita System Settings button
4. If the calibration list has one or more X –
 The message is correct and the system needs to be calibrated. Follow the
calibration instructions in the Service Manual
5. If the calibration list has only V –
 The message is false. To fix this, Carestream CR software update is
required (version 3.2.3.510). Follow the instructions in the “How to update
Carestream CR software version to 3.2.3.510” section in the next page.

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How to update the Carestream CR Software Version to 3.2.3.510

The Carestream CR Software has to be updated only after the Image Suite MR1 and
Hotfix 3002 patch are installed.

The table below describes what updates are required depending on the configuration
found.

To use the table, find the versions configuration that is currently installed, and then
follow the steps in “install the following” column.

Current configuration Install the following (by order)

IS version Carestream CR IS Hotfix
Software
Version
3.0 3.2.2.507 - 1. MR1
(3.0.1.092) (POC/Vita) 2. Hotfix 3002
3. Carestream CR software 3.2.3.510

3.0 MR1 3.2.3.506 - 1. Hotfix 3002

(3.0.2.141) (POC/Vita) 2. Carestream CR software 3.2.3.510

3.0 MR1 3.2.3.506 3001 1. Hotfix 3002

(3.0.2.141) (POC/Vita) 2. Carestream CR software 3.2.3.510

3.0 MR1 3.2.3.506 3002 1. Carestream CR software 3.2.3510

(3.0.2.141) (Vita)
3.0 MR1 3.2.3.509 3002 1. Carestream CR software 3.2.3.510
(3.0.2.141) (POC)

How to Check the Carestream CR Software Version

On Windows, go to Start  Control Panel  Uninstall programs

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How to Check the Image-Suite Version and Hotfix

From Image-Suite Main Screen, click System Menu and About:

Installation Instructions

Install MR1 and Hotfix3002 if needed.

Carestream CR software 3.2.3.510 can be downloaded from the support site

1. Exit the Image-Suite software

2. Make sure the CR is turned off
3. Install Carestream CR software 3.2.3.510
4. Start the Image-Suite software
5. Verify versions

Page 3 Carestream Health, Inc. Confidential Pub No. SB000256

Jack Williams, Service Engineer – Rochester, New York
For more information please contact:

Carestream Health
Center of Excellence (COE)
1049 West Ridge Rd
Rochester, NY 14615
United States
USA Only: 1-800-328-2910
Outside the USA: 585-627-1864
Canada: 1-866-927-1017
Outside the USA and Canada: Contact your
local Shared Service Center (SSC)

CARESTREAM and DIRECTVIEW are trademarks of Carestream Health.

Created in the USA

© Carestream Health, Inc., 2013
Rochester, NY 14608
USA

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