Actividad de aprendizaje 14

idencia 1: Dialogue “Evaluating product and service”

Luz Adriana Torres Acosta

SENA

Negociación internacional

2019

Ricardo, , ¿ please inform me
how is the telephone
management process in the
admissions área?
¿after the reception
they do in your
area?
Elizabeth, it basically starts with
the reception of our clients´s
databases by a secure transfer
site, facebook, geogle adwards
and fairs in schools
fairs in schoolsfairs in schools
When we access the databases, we start
with a telephone contact where we give
information about our undergraduate and
postgraduate careers, athen we do a
follow-up process up until the person
completes the registration process
And the work lists are generated for the different groups of collection consultants

We organize the database those interested in

the academic programwith and assign it to each
academic advisor so that it fulfills the call-center
function.

of the adequate management carried out in this The organization of the admissions area is
area, it can be evidenced if the increase of interesting.
students for the university was satisfactory, it is
And with that organization can you guarantee a
also compared with the values paid for tuition
good admission in number of students?
payments which allows the university to remain
in the market and be able to offer to its
students a high-quality education and maintain
a stable job to their employees.

of course, we see that reflected
in the statistics year after year.
Ricardo, thank you very much for
explaining the function of the
admissions area. It is very well
organized and fully fulfills its
function.

2. Realice un glosario de términos basado en el material complementario mencionado, con los

términos que le hayan sido útiles en la creación del diálogo, este debe estar compuesto del
término y su definición en inglés; si lo considera necesario, puede utilizar el diccionario
monolingüe online de su preferencia.

INGLÉS ESPAÑOL
INFORM INFORMAR
BASICALLY BÁSICAMENTE
DATABASES BASE DE DATOS
MANAGEMENT ADMINISTRACIÓN
PROCESS PROCESO
SECURE SEGURO
SITE SITIO
NUMBER NÚMERO
BILIOGRAFIA

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