KnoWiz Workshop Designs

Knowledge Wizards is
• A boutique 15 year old L&D Company driven by a passion to make organizations and
individuals succeed.
• We work with limited clients for holistic end to end performance enhancement solutions
spread over 3 to 12 months in areas of Leadership, Managerial & Personal Effectiveness, Soft
skills, Business development and Client management skills.
• Our unique model integrates Corporate Training & Executive Coaching to deliver long term
impact for organizations and individuals.
www.knowledge-wizards.co.in 1
Module List
Module Name
1 Big Picture Thinking 17 Negotiation Skills

2 Business Communication 18 Personal Branding
3 Communication Mastery 19 Persuade with Power
4 Contextual Leadership 20 Planning and Organizing
5 Critical and Logical Thinking 21 Power of Networking
6 Customer Leadership 22 Presentation and Pitching Skills
7 Customer Orientation 23 Problem Solving
8 Competency Based Interviewing Skills 24 Professionalism
9 Emotional Intelligence 25 Project Management Fundamentals
10 Giving and Receiving Feedback 26 Result Orientation
Handling Conflicts & Difficult
11 27 Selling Skills
Conversations
12 Impactful Presentations 28 Strategic Thinking
13 Influencing and Negotiation Skills 29 Team Building
14 Influence & Responsibility 30 Team Work and Collaboration
15 Managing Change 31 Team Leadership
16 Motivating Self & Others 32 The Art of Delegation
Big Picture Thinking
Train your brain to think big
What participants will learn

• What is Big Picture Thinking?
• Importance of Big Picture Thinking
• The Big Picture Thinking Process
• Barriers to Big Picture Thinking
• Benefits of Big Picture Thinking
• Traits of a Big Picture Thinker
• How to improve Big Picture Thinking
What demonstrable behaviours

will they show
• Declutter their mind
• Consider alternatives and think strategically
• Develop big picture thinking outlook
Business Communication
How to communicate effectively in business

• The communication process – Verbal, Non-verbal and Listening
• Recognizing the importance of communication as a life-long learning
project
• Communicating professionally during challenging times
• Practicing listening, writing and speaking skills
• Building trusted relationships

will they show
• Reduction in misunderstandings because of incorrect communication
• Increase in speed of resolving issues
• Better interpersonal relationships
• Renewed enthusiasm in interacting and communicating with each
other
Communication Mastery
The key skill to enhance performance and build trusted relationships

• Understand the communication process
• Understand the 7 C’s of communication
• Know the importance of communication in an organization
• Understand what is noise in communication modes of communication
• Learn about the various barriers to communication
• Understand the difference between listening and hearing
• Build trusted relationships

will they show
• Effective verbal and written communication
• Different strategies of communication for different situations and stakeholders
• Reduction in misunderstandings because of incorrect communication
• Increase in speed of resolving issues and better interpersonal relationships
• Renewed enthusiasm in interacting and communicating with each other
• Smooth hosting and participation in the tele and video conference call meetings
Contextual Leadership
Use different strokes (styles) for different folks to build a solid team

• Identify your leadership styles
• Learn the four types of leadership styles
• Assess the readiness level of your team members
• Apply the right leadership style with the readiness level of the team
members
• Develop team members from one readiness level to next level
• Identify current performance and future potentials
• Learn the concept of performance contracting

will they show
• Using the right style with the readiness level of the team member Understand
team members development needs and help them develop
• Apply leadership tools in day to day situations
• Move team members from one level of performance to the next level.
Critical and Logical Learning
Strategies in decision making

• What is Thinking?
• Types of Thinking
• Aspects of Critical Thinking
• Why Think Critically?
• Barriers to Critical Thinking
• What is Result Orientation?
• Process Oriented Vs. Result Oriented
• Steps to Being Result Oriented

will they show
• Will gather and evaluate information to think critically
• Keep an open mind
• Look at options for being result oriented
Customer Leadership
Aligning your organization to customer satisfaction and service

• Evolution of products and services
• How customer values adapt and behave for products, delivery
systems and services with time and technology
• How customer expectations have evolved
• Why is customer focus a leadership issue
• Role of a leader in defining customer leadership
• Ten key customer-focused leadership principles
• Handling service failure
• 4 Dimensions of Customer Service
• Effective Partnership
• Principles of Service Design
What demonstrable behaviours will they show

• Shift in customer service satisfaction and service
• Shift in empathy component in observable terms
• Proactive approach towards resolving customer issues
Customer Orientation
Judging your performance through your customers

• Definition of Customer Orientation
• Why good Customer Orientation is life blood for a company
• Stories of Dread And Delight (in Customer Orientation) as opposed to
day-to-day occurrence
• Characteristics of good Customer Orientation – friendliness, empathy,
accuracy, professionalism, promptness and honesty
• Handling angry and upset customer (vocal and relatively quiet)
• Skills practice (handling different customer scenarios)
• How to develop customer focus and be their preferred choice

• Shift in customer service orientation
• Shift in empathy component in observable terms
• Enhanced skill in dealing with angry and customer behavior (internal
and external)
• Proactive approach towards resolving customer issues
Competency Based Interviewing Skills
The interviewing technique you should be using

• Importance of hiring the right people
• Why behavioural interviewing
• Define the technique of competency based behavioural interviews (CBI)
• Compare different types of interviewing techniques
• Understand the various questioning techniques
• Analyse different methodologies of CBI
• Demonstrate the step by step CBI technique of interviews
• Conduct practice interviews

• Effective process for creating competency requirements for a position
• Effectively apply the principles of CBI for screening and selecting the right
candidate for the job
• Enhance professional interviewing skills
• Define a defensible evaluation process for selection of candidates
Emotional Intelligence
Enhance your personal effectiveness by becoming emotionally intelligent

• Understand the relevance Emotional Intelligence at work
• Learn the neuro-science of our brain and manage perception
• Develop self awareness and learn to mange emotions effectively
• Use Emotional Intelligence to stay motivated and achieve goals
• Build relationship by recognizing emotions of others
• Enhance empathy skills for ongoing effectiveness with self and others

• Handling stressful work situations better by managing emotions
• Not getting carried away by emotions thereby minimizing
misunderstandings
• Knowing when to apply own strength and when to draw on the
strengths of others within the team
• Improved relationship with colleagues
• Ability to motivate self and others to achieve personal and
organizational goals
Giving and Receiving Feedback
Building constructive communication for enhancing performance

• Need for feedback
• Body language in feedback
• Characteristics of good feedback
• Sandwich Technique
• SBI Tool
• Creating a culture of feedback
• Common mistakes and action plan
What demonstrable behaviours will

they show
• Pursue actively to receive feedback
• Give structured, empathic, objective feedback
• Enhance performance of self and others
• Create a conducive environment for open interaction
Handling Conflicts & Difficult Conversations
From conflict to connection

• Understand what is Conflict?
• Understand the Types and Causes of Conflict?
• Understand the Five Conflict-Handling Modes
• Learn how people react to conflict
• Understand your personal conflict style
• Develop strategies for dealing with conflict
• Manage difficult conversations

will they show
• Ability to identify and steer conflicts and close them quickly
• How to close conflicts in a sensible, fairly and efficient manner
• How to understand conflicts and leverage the energy derived from
them
• How to listen through conflicts and reflect with good intent
• Ability to engage and manage difficult conversations
Impactful Presentations
Enhance your personal effectiveness by becoming emotionally intelligent

• Prepare presentations that inform, infer and persuade
Three Rules To Form a Pyramid
• To develop the ability to communicate complex ideas and data in a clear,
Structure
concise, complete and correct way, which is easily understood and absorbed
by the reader
• To identify personal strengths and areas for development in presentation
delivery skills
• Become more competent and confident while delivering formal and
informal presentation
• To apply these skills in real work applications

• Prepare structured presentation
• Show confidence in presentation
• Handle different types of audience and keep their interest alive
• Influence in decision making by making inspiring presentations
Influencing and Negotiation Skills
Use your influence skills to successfully negotiate

• Understand the 3 Ps of Social Influence
• Learn how to influence through persuasion
• Explain the Six principles of persuasion
• Understand what is negotiation?
• List components of negotiation
• Planning and preparation
• Negotiation strategies and tactics

they show
• Ability to use influence through persuasion
• Ability to plan and strategize effectively for negotiation
• Ability to prioritize effectively
• More confident and assured behavior
Influence & Responsibility
Use influence more than authority

• Understanding Influence and Assertiveness
• Importance and Benefits
• How to be Assertive
• Learning to say ‘No’
• Myths about Assertiveness
• Scenario based Insights

will they show
• Using clout in an appropriate manner
• Ability in adopting dynamically
• Ability to prioritize effectively
• Clarity in accepting tasks and responsibilities
• More confident and assured behavior
Managing Change
Handle transitions

• What is change?
• Inevitability of change
• Factors that bring about change
• Types of change
• Managing change
• The change process
• Skills of a change leader

will they show
• Leading change programmatically
• Painting a powerful vision of the change outcome
• Agility in adapting dynamically
• Clarity in assigning tasks and responsibilities
• Impassionate review of progress
Motivating Self & Others
Motivating self and other to perform

• Use of Johari window & SWOT analysis
• Understand self-confidence & ways to build it
• How to be assertive at work to drive performance
• Ways to stay motivated at work
• Set standards for self

will they show
• Be self–motivated
• Be ready to set standards for self, take initiative, meet performance standards
• Constantly challenge self
• Take ownership to deliver performance par excellence
Negotiation Skills
Finding solutions that are acceptable to both the sides

• Explain the phases and skills involved in a typical complex negotiation
• Prepare and plan in a systematic, flexible and effective way
• Use a greater awareness of your own and others’ behavior to negotiate
more effectively

• Win-win thinking
• Preparing for Negotiation
• Understanding BAFTA and WAP
• Separate people from the problem
• Focus on interests, not positions
• Invent options for mutual gain
• Insist on using objective criteria
Personal Branding
How you look + How you act + How you speak = Your personal brand

• Understand how to create a Positive Professional Image
• Understand what is a Personal Brand
• Elements of Personal Brand
• Understand how to create your Personal Brand

they show
• A Positive Professional Image
• Appropriate Dressing
• Looking the part
Persuade with Power
Persuade as opposed to “I will tell you”

• How to expand your locus of control
• 3Ps of social influence
• Science of persuasion
• Tools for persuasion

will they show
• Communicate and influence more effectively
• Demonstrate increased flexibility in influencing situations
• Develop and maintain rapport with others quickly and effectively
• Look at new and more effective approach
• Increase in confidence in handling difficult situations and during confrontations
Planning & Organizing
Understand Impact of Planning on Personal and Organization growth

• Neuroscience behind why we procrastinate
• Pillars of Planning And Organizing
• Time Management Matrix
• Prioritization
• Delegation

will they show
• Manage their tasks and meet the timelines as per plan
• Be composed in stressful plan changes
• Meet customer priorities and reduce customer escalation on planning and
organizing
• Improve productivity of the team
Power of Networking
Get connected

• About networking
• How to network in your workplace
• Understand professional networks
• Nurturing networks

will they show
• Build long term professional relationships
• Gain insights into how things ‘really work’ inside other
organizations or fields of business.
Presentation and Pitching Skills
Pitching and Presenting with Confidence

• What is the meaning of Pitching Skills?
• What is the significance of pitching in business?
• What are the points to bear in mind before making a pitch?
• What are the plus points of an effective pitch?
• How to handle objections in pitching?
• What are the basics of creating a good presentation
• Tips and tricks
• How to prepare for contingencies Creating a Basic Presentation
• Use Company Standard Presentation template
• How to use body language to your advantage (7 powerful body • Transfer notes from outlines
• Choose “Internal” or “confidential”
language tips) • Use customer logo, if needed after approval
• Avoid covering logo, title line and ©footnote at
bottom
• Avoid adding unnecessary information to
What demonstrable behaviours will they show template
• Confidently prepare for a pitch

• Confidently present pitching solutions
• Confidently handle objections in pitching?
• Prepare structured presentation
• Show confidence in presentation
• Handle different types of audience and keep their interest alive
• Influence in decision making by making inspiring presentations
Problem Solving
Working towards a solution

• Define and Re-define the problem
• Fish-bone analysis
• Formulate creative approaches
• Divergent and convergent thinking
• Generate ideas – innovate
• Evaluate ideas and shortlist
• Draw up an action plan
• Just do it! (implement the ideas)

will they show
• How to solve problems and achieve set goals
• How to break down problems to understand them in a better way
• Generate and evaluate ideas for effective solutions
• Difference between following process ‘in head’ and simply following it
Professionalism
Knowing when to do it, how to do it and doing it

• Who is a professional?
• Characteristics and qualities of a professional
• What defines professionalism?
• How is professionalism measured?
• Unprofessional behaviours
• Professionalism from the customer’s perspective and from the team’s
perspective

will they show
• Clearly differentiate between professional and unprofessional behavior
• Practice/demonstrate professional behaviours with team and customers
• Enhanced professional working relationship with all key stakeholders
Project Management Fundamental
Proactive project management = fewer problems

• About the three dimensions of project management
• The five phases of a project lifecycle based on the PMI framework
• Tools and templates to successfully execute your projects (awareness)

• Develop greater confidence in planning, scoping and managing projects
• Gain a deeper understanding of core project management competencies
• Build a project management plan with your project team in a emulated project environment
Results Orientation
Critical and logical thinking for Result Orientation

• The Mind-set of Getting Things Done
• Result Oriented Vs. Process Oriented
• Art of questioning
• How to develop Problem Analysing Skills

• Achieving efficient, timely, quality results by directing efforts on
expected outcomes
• Addressing immediate client/organization needs
• Having a strategic overlook
Selling Skills
Identify, generate, influence a need or a want
• About the sales process
• Pre-work and prospecting
• Uncovering needs
• Proposing solutions
• Handling objections
• Closing

• Greater understanding of what makes a customer buy
• Focused and confident approach towards customers
• Discovering customer needs not shared explicitly
• Handling customer objections effectively
• Closing the deals efficiently
Strategic Thinking
Thinking conceptually, imaginatively, systematically and opportunistically

• Why is Strategic Thinking a challenge?
• Strategic thinking journey
• What is Strategic Thinking?
• Visualizing the Field, Detecting Patterns and Creating
scenarios
• Implementing the Strategy
• Traits of a strategic thinker

will they show
• Min-shift towards strategic thinking
• Committed approach to taking an active role in developing successful
strategies for the business
• Have greater confidence in their ability to drive and/or contribute to the
strategic agenda
Team Building
You don’t build a business, you build a team

• Team and Teamwork
• Difference between Team and a Group
• Stages of team evolution
• Team Synergy and why Teamwork fails
• Thinking Collaboratively and collaborative language
• Applying the concept of teamwork
• Experiencing crucial elements of teamwork
• Demonstrating how each one of us can become more
valuable team members
• Identifying our role in a team

• Think collaboratively
• Implement collaborative concepts and models in their workplace
• Communicate effectively and clearly
Team Work and Collaboration
You don’t build a business, you build a team

• Importance of teamwork – within the current business context
• Characteristics of a successful team
• How to build and manage a team
• Key Elements of Collaboration
• Models of Collaboration
• Governance of Collaboration
• Challenges and barriers in successful teamwork
• Methodologies and processes to drive a team to successfully
achieve the desired goal
• 5 Cs of a successful team

• Think collaboratively
• Implement collaborative concepts and models in their workplace
• Communicate effectively and clearly
Team Leadership
What a team leader must be and do

• Understand what a Champion Team is all about
• Identify the characteristics of a Champion Team
• Understand the role of a Leader in building the team
• Use Dunham and Pierce’s Leadership Model to build Leadership
• Understand how to imbibe Leadership Qualities

• Build a champion team and not a team of champions
• Establish shared ownership for outcomes / results
• Help team members achieve their full potential
• Motivate and inspire team
• Help build a self managed team
The Art of Delegation
You can do anything, but not everything

• What is Delegation
• Three levels of Delegation
• Steps to Delegation
• Understanding Empowerment
• What and when to delegate
• Barriers to Delegation
• What not to Delegate

will they show
• Give better instructions for better results
• Follow the right steps to delegate
• Empower team members
• Recognize common delegation pitfalls and avoid them
Module Components
Participant Guide Facilitator Guide

(PG) (FG)
Module Components
Collateral Action Learning Plan

(Visual Learning Aid) (Implementation in Real Life)
Module Components
Reflection / Motivation Aids Knowledge Enhancement Aid Knowledge Enhancement Aid

Medium: Posters Medium: Article Medium: Video
Reflection/ Motivation Aids - Poster Sets
Reflection/ Motivation Aids Poster Sets

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Knowledge Wizards is

1 Big Picture Thinking 17 Negotiation Skills

16 Motivating Self & Others 32 The Art of Delegation

What participants will learn

What demonstrable behaviours

What participants will learn

What demonstrable behaviours

What participants will learn

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What participants will learn

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What demonstrable behaviours will they show

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What demonstrable behaviours will they show

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• Confidently prepare for a pitch

What participants will learn

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What participants will learn

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What demonstrable behaviours will they show

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What participants will learn

What demonstrable behaviours will they show

What participants will learn

What demonstrable behaviours will they show