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Residents’ comments:

Resident A:
‘It’s shocking. I mean….it’s shocking’.
‘Terrible people doing terrible things’.
‘It’s very sore and very hard and I want to get it cut out’. Bursitis. Staff never knew as never accessed
prior medical records held with the GP. Written own as ‘aggressive dementia’.
‘Well I can’t do anything about it’.
‘My heart’s no good.’ She was right, she has acquired a heart condition at the care home.
‘I don’t know what they were looking for’ (possibly a cam. as her room is rearranged at night)
‘When we first came here…’ It was different indeed when we first went to the care home.
They’ve got me on the squeeze’.
‘They just going to let me die’.
‘It’s all going to be over soon anyway’. (Accurately predicting near death event Dec. 2015).
Said during this event: ‘She won’t be too pleased about this’. (She, MPOA, wasn’t.)
After this event: ‘That was too hard, that was too hard’.
‘Can you do something to stop this from happening to me’ (after this event, which she survived. My
reply to her ‘That’s really going to be very difficult’.)
‘They’re trying to knock me off’.
‘Thank you very much.’ (after taken to hospital and put on oxygen).
‘This is good’. (When the care home provided oxygen).
‘Say nothing to no-one’. (She trusts no-one).
‘I’m frightened’.
‘Don’t leave me.’
‘Don’t fry my brains’.
‘It’s too late now and it can’t be stopped.’
‘That was awful. Electrics in the bed’ (photo below)
‘It doesn’t matter who it is’. (Physio and activity staff seen giving residents ‘special medication’).
‘They shouldn’t do that’ (put her duvet over her face)
‘It’s too hard’.
‘That stuff’s no good’ (with respect to the nutritional supplement). (photo below)
‘I’m hungry’.
‘I lost my food’.
‘Lawyer’. (She would like to get a lawyer).
‘Liar’ (she said this to a carer)
‘It’s awful. It’s just awful’. (re her spasms, acquired during her near-death event Dec. 2015).
‘Pagan. Nuts’.
Carer told me: She’d say hello to any passerby but no-one ever stopped so she stopped.
Family member said, about her: ‘She is going to peacefully depart this existence’. She said, ‘He’s a
bloody bastard, people shouldn’t be allowed to do things like this. I might do it myself’. And clamped
her mouth shut, intimating to me that she might keep her mouth shut, refuse to eat, and do it
One staff member trained in Scandinavia for two years to be a Goddess. Another gets a text just
prior to the full moon, to attend a temple in Werribee.

Resident B:
‘It’s in the walls behind the beds’. (photo below)
‘There’s a spirit who doesn’t want to leave’.
Resident C:
‘See that thing there’, a grey electric cable, ‘they try and put something like that on me’.
She also pointed to a white biro one day and said - 'they look like that, what they put on me'.
‘They’re always sticking things on me’. ‘They only do one side’.
‘Horrible people doing horrible things, and now they’re having children’.
‘I just want to be myself’.
‘What were they looking for?’ in a quite distressed tone of voice. (Possibly regarding people
searching her room for a nanacam).

Resident D:
‘I fell as if something in my brain has snapped and I don’t know where I am or what I am supposed to
be doing’. She was convinced her husband had died, (he hadn’t), it is not inconceivable that
someone said this to her.

Resident E: (staff to him) ‘make sure you drink your milk drinks they are giving you’. He died soon

Resident F: ‘Can you look at my neck because they did something to it’. To a staff member: ‘Can you
stay and talk to me?’ She stood up and walked off.
Resident G: ‘I have sat here now for a long time’, I replied, ‘yes, 2 years’. He said ‘and no-one ever
comes anywhere near me’. Staff said he is on ‘palliative care’ which means ‘he is dying, but he just
keeps hanging on in there.’

Resident H: (with respect the resident G) ‘They did this to him’. I replied ‘Yes, I know they did’. He
acquired a chest infection at the coincidental moment when I went outside for a cigarette, and has
barely walked or talked since.

Resident I: ‘I’m certainly not the man I used to be, particularly considering how I’ve been feeling the
past few weeks’.
Carer to Resident: Would you like an orange juice? Resident: Oh yes, that'd be nice. When might I
expect to get it? Carer: in about an hour.
Resident to Carer, ‘Can you help me take of my compression stockings?’ Carers' response: No, I'm
finishing my shift in three minutes. (Resident did it themselves).

Resident J: ‘There’s nothing to do’. And I replied ‘You’re right, there is nothing to do’.

Resident K: ‘Is this all there is to do?’ I replied, ‘yes, there is nothing to do’.

Resident L: to carer: I know what you did, you moved my slippers somewhere in my room, and made
out I was confused when I couldn't find them.

Dr S. re oxygen provision: When I took my mother to hospital (A&E) they immediately put her on
oxygen. Going back to the care home my mother said ‘thank you very much’. My mother’s EMPOA
(Medical Power of Attorney) was very angry I had done this. That evening my mother was so much
improved she was a woman I hadn’t seen for about 3 years, alert, arms moving, watching
everything. I now have my own oxygen reader. The care home provide her with oxygen if needed,
but only 2 litres. When I spoke to my mother’s assigned GP about how alert my mother had been
after they put her on oxygen in hospital, she said that care home staff can’t do that, 2 litres is the
care home industry standard. This is NOT true, nurses in this care home can give up to 10 litres. Staff
will only give my mother 2 litres, and only when I request they check her oxygen levels. From the
ambulance crew giving her oxygen on the way to hospital (Feb 2017) to staff providing oxygen in her
room (December 17, 201): 22 months. There has been at least one death in this care home on
account of an oxygen starved brain.

Staff comments:
To a resident: ‘If you don’t behave yourself you’ll get a dose of morphine’
To a resident: ‘If you don’t stop cursing me you won’t get any lunch’, then to a staff member ‘I know
she is cursing me because I recognise the hand signs’.
About a resident: ‘She’s not eating because we have just activated….’
Staff to me with respect to my mother: ‘I don’t know much about her medical records but I do know
she is on some kind of a palliative care pathway’. (Refuted by her EMPOA).
Manager, to carer – ‘What’s your name, I haven’t seen you before’.
Carer to me: ‘What’s a thyroid?’
‘If I say to a resident ‘lift up your arm’, they reply ‘dog’. But they don’t really, I am just giving an
example of their lack of understanding’. An example which didn’t exist.
‘If her obs are no good I have to give her a drink’.
On reminding a carer (after 8 months with my mother) that her melanoma needs cream 3 times a
day, his response: “What melanoma?”
Staff to a family member: ‘Perhaps the window accidently locked itself’.
St Patrick’s Day entertainment: Staff took many residents up for Irish entertainers on St Patrick’s
Day, they took photos of them with many residents, didn’t offer food or drink to residents, 15 mins
later residents were removed.
Staff asked a resident how they enjoyed their outing and was walking away as they answered.

Family Member’s comments:

‘They’re in a food coma’
‘They should go to prison for what they do’.
Police state:
‘If we go in to investigate these places they go all peaches’.

Daughter’s experience:
One daughter came in to the care home and for the second time found bruising around her mother’s
throat. She brought in the police and an independent medical expert, who wrote a report stating
that the bruising around her mother’s throat was consistent with someone having tried to strangle
her. Unfortunately the manager was unable to check the CCTV footage and find out who had been in
her room that night and could possibly have done this. It may be the case that this is still going on.
With respect to walls behind the beds:
PP (resident)’s niece, I asked if I could check behind her aunt’s bed for holes cut in the wall; her
response, paraphrasing: Of course. Funny you should say that; her bed has been moved away from
the wall about 18 inches and I noticed it as she has less available space to move around the room.
MH: (resident): I took a cup of tea to her room, while there an electrician came to repair the lose
socket behind the bed, he repaired it so well no-one would have noticed. This resident told me that
had been repaired a few times. There was a board on the floor between the bed and the wall. The
bed can’t have rolled into the wall. I don’t know who would have noticed this to report it as needing
VS: (resident) holes cut in wall behind bed
MF: (resident) hole cut in wall behind bed
AK: (resident) some problem with electrics being lose behind the bed.
Room 308: An electrician told the caretaker he’d repaired the socket in the wall behind the bed.