Curriculum Vitae of Mzukisi Mtalana

Personal Details

Surname : Mtalana
Name : Mzukisi
Nationality : South African
Identity Number : 8502175977088
Marital Status : Single
Date of Birth : 17 February 1985
Gender : Male
Home Address : 16 Archer Crescent
: Alpine park
: Mitchells Plain
: 7785

Contact Numbers : 0835467191

E-mail : mtalanam@gmail.com
Language Proficiency : English and Xhosa
Health : Very Good
Drivers license : Code 08

Educational Qualifications

Name of Tertiary : Damelin

Qualification : Certificate in Business Management
Year Obtained : 2005
Subjects Passed : Basic Bookkeeping; Business Management 1A;
Business Communication; Human Resource
Management 2A; Life Skills; Marketing 1A

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Name of School : Bracken High School
Standard Passed : Grade 12
Year Obtained : 2004
Subjects Passed : English, Afrikaans, Geography, Accounting,
Business Economics, History

Work Experience

Company : Capita S.A (O2 Partner Customer Services)

Department : Partner Customer Service (SMB- Small to
Medium Business)
Position : PCS Advisor
Responsibilities : Assisting o2 partners with queries such as
checking bills, adding and removing bars ,
making adjustments to business client accounts.
Administering all call queries on a daily basis.
Duration : Jan 2015 - Current

Organization : City of Cape Town (June 2013- December 2014)

Department : Customer Relations Management

Position : Contact Centre Agent (Learnership)

Responsibilities : Accurately recording Citizen’s interaction on SAP;

Working with National Traffic Information
System (eNaTIS) system on daily basis,
Effective handling of Municipal services enquiries
Like traffic fines, accounts payable and other
general account related issues and City
Complaints as a whole dispatched through service
notifications (C3s).Handling administrative part of
all queries.
Escalating interactions where necessary following
the correct procedure so that serious and more
complex issues receive attention on time.

Company : WNS (Fusion) Vodacom Outsourcing

Occupation : Call Centre Agent
Duration : February 2013 to June 2013

Responsibilities : Deal with telephonic queries responding to subscriber

complaints according to procedures and policies
accurately log each and every interaction on Vodacom
system.

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Company : Christensen Tools (JHB)
Occupation : Junior Salesman/Storeman
Duration : June 2007 to May 2009

Practical Programs

SAP
Microsoft Word
Microsoft Excel
Internet

Key Skills Developed

Customer Orientated
Problem solving skills
Listening Skills
Financial Skills
Organizational Awareness
Ability to work under pressure
Effective interpersonal skills
Good team player
Building relationship with colleagues as well as the city’s clients that we serve on a daily
basis.

References

Yaseen Stemmet : Team Leader (Capita SA)

: 0610356220

Ms.K.Wagenaar : Team Leader (WNS)

Contact Number : 0747386837

Steve Christensen : Managing Director (Christensen Tools)

Contact Number : 011 6183200

Ms.Zamaduma Lilly Mthombeni : Trainer (City of Cape Town)

Contact Number : 0735728630

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