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Lampiran 1.

Kuesioner Penelitian

KUESIONER PENELITIAN KEPUASAN PASIEN RAWAT INAP


TERHADAP PELAYANAN MAKANAN DI RSU HAJI MEDAN TAHUN
2017

Bapak/Ibu yang terhormat,


Saya adalah mahasiswi Fakultas Ilmu Kesehatan Masyarakat, Universitas
Sumatera Utara yang sedang melakukan penelitian untuk tugas akhir (skripsi).
Dalam rangka mengumpulkan data, saya memohon kesedian dan bantuan Bpk/Ibu
untuk meluangkan waktu mengisi kuesioner ini. Hasil dari kuesioner ini
sepenuhnya akan digunakan untuk kepentingan penelitian tentang kepuasan pasien
di Rumah Sakit Umum. Jawaban kuesioner ini akan terjamin kerahasiaannya, oleh
karena itu Bpk/Ibu tidak perlu menuliskan nama.
Mengingat keberhasilan penelitian ini akan sangat tergantung kepada
kelengkapan jawaban, dimohon dengan sangat agar kiranya jawaban dapat
diberikan selengkap mungkin. Kejujuran serta kesungguhan Bpk/Ibu dalam mengisi
kuesioner ini akan sangat berarti dan sangat saya hargai.
Atas kesediaan serta kerjasama Bpk/Ibu, Saya ucapkan banyak terima kasih.

Hormat Saya,

Poppy Harizani Nst


PETUNJUK :
Mohon berikan tanda silang (X) pada jawaban yang Anda pilih.

- Jenis Kelamin : Pria - Kelas perawatan :


Wanita - Lama perawatan :
- Umur : - Perilaku merokok :
- Pendidikan terakhir :
- Perawatan
- Pekerjaan :
sebelumnya : Pernah
- Etnik/suku : Tidak
- Status perkawinan : Menikah Pernah
Belum - Jenis diet : Normal
Menikah Sesuai
Penyakit

Keterangan cara pengisian :

Berilah tanda (X) untuk setiap pernyataan ini sesuai dengan “KENYATAAN”
yang diterima dalam penyelenggaraan makanan, pada kolom :
(STP) Sangat Tidak Puas (TP) Tidak Puas (CP) Cukup Puas
(P) Puas (SP) Sangat Puas

Dan berilah tanda (X) untuk setiap pernyataan tentang “HARAPAN”


terhadap penyelenggaraan makanan Rumah Sakit berdasarkan seberapa
pentingkah pernyataan itu bagi Anda :
(STP) Sangat Tidak Penting (TP) Tidak Pentin (CP) Cukup Penting
(P) Penting (SP) Sangat Penting
Tabel Kuesioner Tingkat Kepuasan Pasien Terhadap Pelayanan Makanan

NO VARIABEL & INDIKATOR KENYATAAN


Waktu Makan STP TP CP P SP
1. Ketepatan waktu makan pagi yang telah ditetapkan
manajemen rumah sakit
2. Ketepatan waktu makan siang yang telah ditetapkan
manajemen rumah sakit
3. Ketepatan waktu makan malam yang telah ditetapkan
manajemen rumah sakit
Penampilan Makanan
4. Sayur yang dihidangkan berwarna segar
5. Tekstur makanan yang mudah dicerna
6. Bentuk makanan yang rapi dan menarik
7. Porsi sayur sesuai dengan kebutuhan pasien kurang
lebih ¾ mangkok
8. Porsi lauk yang sesuai dengan ukuran dan kebutuhan
pasein
9. Penyajian makanan yang tertutup
10. Penyajian makanan yang menggugah selera makan
Rasa Makanan
11. Aroma makanan yang dapat menggugah selera makan
12. Pengolahan bumbu yang matang
13. Lauk yang dihidangkan terasa empuk
14. Bubur yang dihidangkan terasa renyah
15. Aroma makanan harum dan tidak menyengat
16. Nasi yang dihidangkan masih hangat
17. Sayur dan lauk yang dihidangkan masih hangat
Keramahan Pramusaji
18. Petugas selalu bertindak cepat dalam memenuhi
permintaan pasien
19. Petugas selalu mengutamakan pasien
20. Petugas bersikap sopan terhadap pasien saat pelayanan
21. Petugas mempunyai pengetahuan yang luas tentang
makanan yang disajikan
22. Petugas dapat dipercaya oleh pasien dalam hal kualitas
makanan yang disajikan
23. Petugas meluangkan waktu khusus untuk
berkomunikasi dengan pasien untuk membahas tentang
makanan yang telah disediakan
24. Petugas memberikan kepeduliaan terhadap kondisi
pasien
25. Petugas selalu berusaha mengetahui kebutuhan pasien
26. Petugas menghibur dan memberikan dorongan kepada
pasiem supaya cepat sembuah dan mendoakan mereka
27. Petugas berpakaian rapi dan bersih sesuai dengan
seragam
Kebersihan Alat dan Makanan
28. Penyajian makanan disediakan piring
29. Penyajian makanan disediakan sendok
30. Penyajian makanan disediakan mangkuk
31. Penyajian makanan disediakan gelas
32. Penyajian makanan disediakan tisu makan
33. Gelas minum yang selalu diberi tutup
34. Nasi yang dihidangkan bersih dan putih
35. Petugas menghidangkan lauk dan sayur dalam kondisi
bersih
36. Makanan yang dihidangkan lengkap
Variasi menu makanan
37. Sayur yang dihidangkan bervariasi
38. Olahan lauk yang dihidangkan bervariasi
39. Sayur yang dihidangkan beda dengan hidangan
sebelumnya
40. Kesesuaian makanan dengan penyakit
Lampiran 2. Uji Validitas dan Uji Reliabilitas

Variabel Waktu Makan

Correlations
WM1 WM2 WM3 Total
WM
** *
Pearson Correlation 1 .683 .425 .814**
WM1 Sig. (2-tailed) .000 .021 .000
N 29 29 29 29
Pearson Correlation .683** 1 .522** .884**
WM2 Sig. (2-tailed) .000 .004 .000
N 29 29 29 29
Pearson Correlation .425* .522** 1 .801**
WM3 Sig. (2-tailed) .021 .004 .000
N 29 29 29 29
Total Pearson Correlation .814** .884** .801** 1
Sig. (2-tailed) .000 .000 .000
WM
N 29 29 29 29
**. Correlation is significant at the 0.01 level (2-tailed).
*. Correlation is significant at the 0.05 level (2-tailed).
Reliability Statistics

Cronbach's Alpha N of Items


.773 3

Variabel Penampilan Makanan

Correlations
PM1 PM2 PM3 PM4 PM5 PM6 PM7 TotalP
M
** ** * ** ** **
Pearson Correlation 1 .514 .492 .380 .490 .750 .517 .914**
Sig. (2-tailed) .004 .007 .042 .007 .000 .004 .000
N 29 29 29 29 29 29 29 29
Pearson Correlation .514** 1 .306 .172 .109 .331 -.109 .463*
Sig. (2-tailed) .004 .107 .373 .574 .079 .572 .011
N 29 29 29 29 29 29 29 29
Pearson Correlation .492** .306 1 .313 .226 .466* .195 .586**
Sig. (2-tailed) .007 .107 .099 .239 .011 .312 .001
N 29 29 29 29 29 29 29 29
Pearson Correlation .380* .172 .313 1 .057 .442* .109 .510**
Sig. (2-tailed) .042 .373 .099 .768 .016 .572 .005
N 29 29 29 29 29 29 29 29
Pearson Correlation .490** .109 .226 .057 1 .251 .492** .560**
Sig. (2-tailed) .007 .574 .239 .768 .190 .007 .002
N 29 29 29 29 29 29 29 29
Pearson Correlation .750** .331 .466* .442* .251 1 .563** .856**
Sig. (2-tailed) .000 .079 .011 .016 .190 .001 .000
N 29 29 29 29 29 29 29 29
Pearson Correlation .517** -.109 .195 .109 .492** .563** 1 .673**
Sig. (2-tailed) .004 .572 .312 .572 .007 .001 .000
N 29 29 29 29 29 29 29 29
Pearson Correlation .914** .463* .586** .510** .560** .856** .673** 1
Sig. (2-tailed) .000 .011 .001 .005 .002 .000 .000
N 29 29 29 29 29 29 29 29

**. Correlation is significant at the 0.01 level (2-tailed).


*. Correlation is significant at the 0.05 level (2-tailed).

Reliability Statistics
Cronbach's Alpha N of Items
.783 7
Variabel Rasa Makanan

Correlations
RM1 RM2 RM3 RM4 RM5 RM6 RM7 TotalR
M
Pearson 1 .388* -.205 .210 .b .259 .376* .351
RM1 Correlation
Sig. (2-tailed) .038 .285 .275 . .174 .044 .062
N 29 29 29 29 29 29 29 29
* * b *
Pearson .388 1 .363 .386 . .451 .348 .729**
RM2 Correlation
Sig. (2-tailed) .038 .053 .039 . .014 .065 .000
N 29 29 29 29 29 29 29 29
Pearson -.205 .363 1 .515** .b .125 .050 .564**
RM3 Correlation
Sig. (2-tailed) .285 .053 .004 . .517 .797 .001
N 29 29 29 29 29 29 29 29
Pearson .210 .386* .515** 1 .b .464* .353 .757**
RM4 Correlation
Sig. (2-tailed) .275 .039 .004 . .011 .060 .000
N 29 29 29 29 29 29 29 29
.b .b .b .b .b .b .b
b
Pearson .

RM5 Correlation
Sig. (2-tailed) . . . . . . .
N 29 29 29 29 29 29 29 29
Pearson .259 .451* .125 .464* .b 1 .816 **
.797 **

RM6 Correlation
Sig. (2-tailed) .174 .014 .517 .011 . .000 .000
N 29 29 29 29 29 29 29 29
Pearson .376* .348 .050 .353 .b .816** 1 .712**
RM7 Correlation
Sig. (2-tailed) .044 .065 .797 .060 . .000 .000
N 29 29 29 29 29 29 29 29
Pearson .351 .729** .564** .757** .b .797** .712** 1
TotalR Correlation
M Sig. (2-tailed) .062 .000 .001 .000 . .000 .000
N 29 29 29 29 29 29 29 29
*. Correlation is significant at the 0.05 level (2-tailed).
**. Correlation is significant at the 0.01 level (2-tailed).
Reliability Statistics
Cronbach's Alpha N of Items
.720 6

Variabel Keramahan Pramusaji

Correlations
KP1 KP2 KP3 KP4 KP5 KP6 KP7 KP8 KP9 KP10 TotalKP
Pearson Correlation 1 .261 .176 ** .352 ** -.152 .279 ** .238 **
.619 .781 .662 .823
KP1 Sig. (2-tailed) .171 .362 .000 .061 .000 .432 .143 .000 .213 .000
N 29 29 29 29 29 29 29 29 29 29 29
** ** **
Pearson Correlation .261 1 .193 .230 .602 .189 .177 .294 .175 .506 .605
KP2 Sig. (2-tailed) .171 .317 .229 .001 .326 .358 .122 .364 .005 .001
N 29 29 29 29 29 29 29 29 29 29 29
Pearson Correlation .176 .193 1 .216 .044 -.031 -.339 -.091 -.098 .092 .176
KP3 Sig. (2-tailed) .362 .317 .260 .822 .874 .072 .639 .614 .635 .361
N 29 29 29 29 29 29 29 29 29 29 29
** * * **
Pearson Correlation .619 .230 .216 1 -.019 .404 -.247 .186 .470 -.183 .557
KP4 Sig. (2-tailed) .000 .229 .260 .922 .030 .197 .335 .010 .342 .002
N 29 29 29 29 29 29 29 29 29 29 29
** * ** **
Pearson Correlation .352 .602 .044 -.019 1 .382 .249 .019 .318 .540 .565
KP5 Sig. (2-tailed) .061 .001 .822 .922 .041 .193 .922 .093 .003 .001
N 29 29 29 29 29 29 29 29 29 29 29
** * * ** **
Pearson Correlation .781 .189 -.031 .404 .382 1 .251 .154 .616 .305 .783
KP6 Sig. (2-tailed) .000 .326 .874 .030 .041 .188 .425 .000 .108 .000
N 29 29 29 29 29 29 29 29 29 29 29
*
Pearson Correlation -.152 .177 -.339 -.247 .249 .251 1 .123 -.100 .414 .209
KP7 Sig. (2-tailed) .432 .358 .072 .197 .193 .188 .524 .608 .026 .277
N 29 29 29 29 29 29 29 29 29 29 29
** **
Pearson Correlation .279 .294 -.091 .186 .019 .154 .123 1 .046 .489 .487
KP8 Sig. (2-tailed) .143 .122 .639 .335 .922 .425 .524 .814 .007 .007
N 29 29 29 29 29 29 29 29 29 29 29
** * ** **
Pearson Correlation .662 .175 -.098 .470 .318 .616 -.100 .046 1 -.105 .622
KP9 Sig. (2-tailed) .000 .364 .614 .010 .093 .000 .608 .814 .587 .000
N 29 29 29 29 29 29 29 29 29 29 29
** ** * ** **
Pearson Correlation .238 .506 .092 -.183 .540 .305 .414 .489 -.105 1 .541
KP10 Sig. (2-tailed) .213 .005 .635 .342 .003 .108 .026 .007 .587 .002
N 29 29 29 29 29 29 29 29 29 29 29
Pearson Correlation ** ** .176 ** ** ** .209 ** ** ** 1
.823 .605 .557 .565 .783 .487 .622 .541
TotalKP Sig. (2-tailed) .000 .001 .361 .002 .001 .000 .277 .007 .000 .002
N 29 29 29 29 29 29 29 29 29 29 29
**. Correlation is significant at the 0.01 level (2-tailed).
*. Correlation is significant at the 0.05 level (2-tailed).
Reliability Statistics
Cronbach's N of Items
Alpha

.767 8

Kebersihan Alat dan Makanan


Correlations
KAM1 KAM2 KAM3 KAM4 KAM5 KAM6 KAM7 KAM8 KAM9 TotalKAM

Pearson Correlation 1 -.122 .170 ** * .142 -.127 -.080 .000 *


.493 -.371 .392

KAM1 Sig. (2-tailed) .512 .377 .007 .048 .463 .512 .681 1.000 .035

N 31 31 29 29 29 29 29 29 29 29

Pearson Correlation -.122 1 .364 .283 -.159 .108 * -.256 .000 **


.445 .570

KAM2 Sig. (2-tailed) .512 .052 .137 .411 .579 .016 .180 1.000 .001
N 31 31 29 29 29 29 29 29 29 29

Pearson Correlation .170 .364 1 ** .073 .055 -.052 -.163 * **


.525 .404 .527

KAM3 Sig. (2-tailed) .377 .052 .003 .708 .778 .788 .399 .030 .003
N 29 29 29 29 29 29 29 29 29 29

Pearson Correlation ** .283 ** 1 .057 .155 -.041 -.127 .157 **


.493 .525 .607

KAM4 Sig. (2-tailed) .007 .137 .003 .771 .422 .834 .513 .416 .000
N 29 29 29 29 29 29 29 29 29 29

Pearson Correlation * -.159 .073 .057 1 ** .114 -.261 * .317


-.371 .501 .401

KAM5 Sig. (2-tailed) .048 .411 .708 .771 .006 .558 .172 .031 .094
N 29 29 29 29 29 29 29 29 29 29

Pearson Correlation .142 .108 .055 .155 ** 1 * .042 .358 **


.501 .376 .692

KAM6 Sig. (2-tailed) .463 .579 .778 .422 .006 .044 .829 .056 .000
N 29 29 29 29 29 29 29 29 29 29

Pearson Correlation -.127 * -.052 -.041 .114 * 1 -.064 .000 **


.445 .376 .521

KAM7 Sig. (2-tailed) .512 .016 .788 .834 .558 .044 .742 1.000 .004
N 29 29 29 29 29 29 29 29 29 29

Pearson Correlation -.080 -.256 -.163 -.127 -.261 .042 -.064 1 * -.043
-.377

KAM8 Sig. (2-tailed) .681 .180 .399 .513 .172 .829 .742 .044 .824
N 29 29 29 29 29 29 29 29 29 29

Pearson Correlation .000 .000 * .157 * .358 .000 * 1 *


.404 .401 -.377 .404

KAM9 Sig. (2-tailed) 1.000 1.000 .030 .416 .031 .056 1.000 .044 .030
N 29 29 29 29 29 29 29 29 29 29

Pearson Correlation * ** ** ** .317 ** ** -.043 * 1


.392 .570 .527 .607 .692 .521 .404

TotalK
Sig. (2-tailed) .035 .001 .003 .000 .094 .000 .004 .824 .030
AM
N 29 29 29 29 29 29 29 29 29 29

**. Correlation is significant at the 0.01 level (2-tailed).

*. Correlation is significant at the 0.05 level (2-tailed).


Reliability Statistics

Cronbach's Alpha N of Items

.599 7

Variasi Menu Makanan


Correlations
VMM1 VMM2 VMM3 VMM4 TotalVMM

Pearson Correlation 1 -.018 -.067 .209 .607**


VMM1 Sig. (2-tailed) .922 .729 .276 .000
N 31 31 29 29 29

Pearson Correlation -.018 1 .263 .226 .750**

VMM2 Sig. (2-tailed) .922 .168 .238 .000


N 31 31 29 29 29

Pearson Correlation -.067 .263 1 .086 .551**

VMM3 Sig. (2-tailed) .729 .168 .658 .002


N 29 29 29 29 29

Pearson Correlation .209 .226 .086 1 .588**

VMM4 Sig. (2-tailed) .276 .238 .658 .001


N 29 29 29 29 29

Pearson Correlation .607** .750** .551** .588** 1

TotalVMM Sig. (2-tailed) .000 .000 .002 .001


N 29 29 29 29 29

**. Correlation is significant at the 0.01 level (2-tailed).


Reliability Statistics

Cronbach's Alpha N of Items

.466 4
Lampiran. 2
No.Resp JenisKelamin Umur Pendidikan Pekerjaan Etnik/ Lama Perilaku Perawatan Jenis Status Kepuasan
Suku Perawatan Merokok Sebelumnya DIet Kawin Pasien
1 2.0 2.0 3.0 3.0 3.0 1.0 2.0 2.0 1.0 1.0 3.0
2 1.0 2.0 1.0 4.0 1.0 1.0 1.0 1.0 1.0 1.0 2.0
3 1.0 1.0 3.0 5.0 2.0 1.0 1.0 2.0 2.0 1.0 2.0
4 2.0 1.0 3.0 6.0 1.0 1.0 1.0 2.0 1.0 2.0 3.0
5 2.0 1.0 1.0 1.0 1.0 2.0 2.0 2.0 1.0 1.0 1.0
6 2.0 3.0 1.0 4.0 2.0 1.0 2.0 2.0 1.0 1.0 3.0
7 1.0 3.0 5.0 3.0 1.0 2.0 1.0 1.0 2.0 1.0 2.0
8 1.0 1.0 3.0 6.0 2.0 1.0 1.0 1.0 1.0 1.0 2.0
9 2.0 2.0 5.0 4.0 3.0 1.0 2.0 2.0 2.0 1.0 3.0
10 2.0 2.0 1.0 4.0 1.0 1.0 2.0 2.0 1.0 2.0 2.0
11 2.0 3.0 2.0 6.0 4.0 1.0 2.0 2.0 1.0 1.0 2.0
12 2.0 2.0 1.0 6.0 2.0 1.0 1.0 1.0 1.0 1.0 2.0
13 2.0 1.0 5.0 4.0 4.0 1.0 2.0 2.0 2.0 1.0 3.0
14 1.0 3.0 3.0 1.0 1.0 2.0 1.0 1.0 2.0 1.0 3.0
15 2.0 1.0 3.0 3.0 1.0 1.0 2.0 2.0 1.0 1.0 3.0
16 2.0 1.0 1.0 6.0 2.0 1.0 2.0 2.0 1.0 2.0 2.0
17 1.0 2.0 5.0 6.0 1.0 1.0 1.0 2.0 2.0 1.0 2.0
18 2.0 1.0 3.0 3.0 2.0 1.0 2.0 2.0 1.0 2.0 3.0
19 2.0 1.0 1.0 6.0 1.0 1.0 2.0 2.0 2.0 1.0 3.0
20 2.0 1.0 1.0 4.0 3.0 1.0 2.0 2.0 1.0 1.0 2.0
21 2.0 3.0 1.0 3.0 4.0 1.0 2.0 1.0 2.0 1.0 3.0
22 2.0 3.0 5.0 6.0 2.0 1.0 2.0 1.0 1.0 1.0 2.0
23 2.0 2.0 4.0 4.0 1.0 1.0 2.0 2.0 1.0 2.0 3.0
24 2.0 1.0 3.0 6.0 1.0 1.0 2.0 2.0 2.0 1.0 2.0
25 2.0 3.0 2.0 6.0 5.0 2.0 1.0 2.0 2.0 2.0 3.0
26 1.0 2.0 1.0 5.0 2.0 1.0 1.0 2.0 2.0 2.0 2.0
27 2.0 3.0 1.0 3.0 1.0 1.0 2.0 2.0 1.0 1.0 3.0
28 2.0 3.0 5.0 4.0 3.0 1.0 2.0 1.0 1.0 1.0 1.0
29 2.0 2.0 2.0 6.0 4.0 2.0 2.0 1.0 1.0 1.0 2.0
30 1.0 2.0 3.0 6.0 2.0 2.0 1.0 1.0 1.0 1.0 2.0
31 2.0 1.0 1.0 6.0 1.0 1.0 2.0 2.0 1.0 1.0 2.0
32 1.0 1.0 3.0 6.0 1.0 1.0 1.0 2.0 1.0 1.0 2.0
33 1.0 3.0 3.0 4.0 1.0 2.0 1.0 2.0 1.0 2.0 2.0
34 2.0 2.0 3.0 4.0 2.0 1.0 1.0 2.0 1.0 1.0 2.0
35 1.0 2.0 1.0 6.0 2.0 1.0 1.0 2.0 1.0 2.0 2.0
36 1.0 2.0 3.0 4.0 3.0 1.0 1.0 2.0 2.0 1.0 3.0
37 1.0 1.0 2.0 6.0 4.0 1.0 1.0 1.0 1.0 1.0 2.0
38 2.0 1.0 3.0 4.0 1.0 1.0 2.0 2.0 2.0 1.0 2.0
39 2.0 1.0 3.0 6.0 4.0 2.0 2.0 1.0 1.0 1.0 2.0
40 2.0 1.0 2.0 1.0 2.0 2.0 2.0 1.0 1.0 1.0 2.0
41 2.0 2.0 3.0 4.0 2.0 1.0 2.0 1.0 1.0 1.0 2.0
42 1.0 3.0 3.0 5.0 1.0 1.0 1.0 2.0 1.0 2.0 3.0
43 1.0 1.0 3.0 6.0 2.0 2.0 1.0 2.0 2.0 1.0 3.0
44 2.0 3.0 3.0 4.0 1.0 2.0 2.0 1.0 1.0 2.0 2.0
45 2.0 1.0 3.0 4.0 2.0 1.0 2.0 2.0 1.0 1.0 2.0
46 2.0 2.0 3.0 6.0 3.0 2.0 2.0 2.0 1.0 1.0 2.0
47 2.0 2.0 1.0 6.0 4.0 2.0 2.0 2.0 2.0 2.0 3.0
48 2.0 1.0 3.0 4.0 1.0 2.0 2.0 1.0 2.0 1.0 2.0
49 1.0 1.0 1.0 6.0 2.0 2.0 2.0 1.0 1.0 1.0 2.0
50 1.0 1.0 3.0 4.0 1.0 2.0 2.0 2.0 1.0 1.0 2.0
51 2.0 2.0 3.0 6.0 2.0 1.0 2.0 1.0 1.0 1.0 3.0
52 1.0 3.0 3.0 6.0 1.0 1.0 1.0 2.0 1.0 1.0 2.0
53 1.0 2.0 5.0 5.0 1.0 1.0 1.0 1.0 1.0 1.0 2.0
54 1.0 2.0 4.0 4.0 5.0 1.0 1.0 1.0 1.0 1.0 2.0
55 1.0 3.0 3.0 4.0 3.0 1.0 2.0 2.0 1.0 1.0 2.0
56 1.0 3.0 1.0 6.0 5.0 2.0 1.0 2.0 2.0 1.0 3.0
57 1.0 2.0 5.0 6.0 4.0 3.0 1.0 2.0 1.0 1.0 3.0
58 1.0 2.0 3.0 5.0 2.0 2.0 2.0 1.0 1.0 1.0 2.0
59 1.0 2.0 1.0 2.0 2.0 2.0 1.0 2.0 1.0 1.0 2.0
60 1.0 2.0 5.0 6.0 1.0 1.0 2.0 1.0 1.0 1.0 3.0
61 1.0 2.0 5.0 6.0 1.0 3.0 2.0 2.0 1.0 2.0 2.0
62 2.0 2.0 3.0 3.0 2.0 1.0 2.0 2.0 1.0 1.0 2.0
63 1.0 3.0 3.0 6.0 3.0 1.0 2.0 2.0 1.0 1.0 2.0
64 2.0 2.0 5.0 5.0 2.0 2.0 2.0 2.0 1.0 1.0 2.0
65 2.0 2.0 3.0 3.0 4.0 2.0 2.0 2.0 1.0 1.0 2.0
66 2.0 2.0 3.0 6.0 2.0 2.0 2.0 2.0 1.0 1.0 2.0
67 1.0 2.0 3.0 3.0 3.0 2.0 2.0 1.0 2.0 1.0 2.0
68 1.0 2.0 1.0 3.0 1.0 1.0 1.0 2.0 1.0 2.0 2.0
69 2.0 2.0 4.0 6.0 5.0 2.0 2.0 2.0 1.0 1.0 2.0
70 1.0 2.0 5.0 5.0 3.0 2.0 2.0 2.0 1.0 1.0 3.0
71 2.0 2.0 5.0 6.0 1.0 1.0 2.0 2.0 1.0 1.0 2.0
72 2.0 2.0 2.0 1.0 5.0 2.0 2.0 2.0 1.0 1.0 2.0
73 2.0 2.0 3.0 3.0 2.0 3.0 2.0 1.0 1.0 1.0 2.0
74 2.0 2.0 3.0 5.0 2.0 1.0 2.0 2.0 1.0 1.0 3.0
75 1.0 2.0 4.0 4.0 2.0 1.0 2.0 2.0 1.0 1.0 2.0
76 1.0 2.0 5.0 6.0 4.0 2.0 1.0 2.0 1.0 1.0 2.0
77 2.0 1.0 3.0 3.0 5.0 2.0 2.0 2.0 1.0 1.0 2.0
78 1.0 2.0 3.0 6.0 1.0 2.0 2.0 1.0 1.0 1.0 3.0
79 2.0 1.0 5.0 5.0 3.0 2.0 2.0 2.0 1.0 1.0 2.0
80 1.0 2.0 5.0 6.0 1.0 1.0 2.0 2.0 1.0 1.0 2.0
81 1.0 1.0 2.0 4.0 1.0 2.0 2.0 1.0 1.0 1.0 2.0
82 1.0 1.0 1.0 6.0 1.0 3.0 2.0 2.0 1.0 1.0 2.0
83 2.0 2.0 4.0 5.0 5.0 1.0 2.0 1.0 1.0 1.0 3.0
84 1.0 2.0 3.0 3.0 2.0 2.0 2.0 2.0 1.0 2.0 2.0
85 2.0 1.0 4.0 6.0 1.0 1.0 2.0 2.0 1.0 1.0 2.0
86 2.0 1.0 5.0 4.0 4.0 2.0 2.0 1.0 1.0 1.0 2.0
87 1.0 2.0 3.0 6.0 2.0 2.0 2.0 2.0 1.0 1.0 2.0
88 2.0 2.0 3.0 3.0 1.0 3.0 2.0 2.0 1.0 1.0 3.0
89 1.0 1.0 5.0 5.0 3.0 1.0 1.0 2.0 1.0 1.0 2.0
Lampiran. 3
No.Resp WM1 WM2 WM3 33 3.0 3.0 3.0 66 3.0 3.0 3.0
1 4.0 5.0 5.0 34 3.0 3.0 3.0 67 3.0 3.0 3.0
2 4.0 4.0 4.0 35 3.0 3.0 3.0 68 3.0 3.0 3.0
3 3.0 4.0 4.0 36 3.0 3.0 3.0 69 3.0 4.0 4.0
4 3.0 4.0 4.0 37 3.0 3.0 3.0 70 3.0 3.0 3.0
5 5.0 5.0 5.0 38 3.0 3.0 3.0 71 3.0 3.0 3.0
6 4.0 4.0 4.0 39 3.0 3.0 3.0 72 3.0 3.0 3.0
7 4.0 5.0 5.0 40 3.0 4.0 4.0 73 2.0 2.0 2.0
8 3.0 4.0 4.0 41 3.0 3.0 3.0 74 3.0 3.0 3.0
9 4.0 4.0 4.0 42 3.0 3.0 3.0 75 3.0 3.0 3.0
10 3.0 3.0 3.0 43 3.0 3.0 3.0 76 2.0 3.0 2.0
11 3.0 3.0 3.0 44 2.0 2.0 2.0 77 3.0 3.0 3.0
12 4.0 4.0 4.0 45 3.0 3.0 3.0 78 3.0 4.0 4.0
13 3.0 3.0 5.0 46 3.0 3.0 3.0 79 3.0 4.0 3.0
14 3.0 4.0 4.0 47 2.0 3.0 2.0 80 3.0 3.0 3.0
15 3.0 3.0 3.0 48 3.0 3.0 3.0 81 4.0 4.0 4.0
16 3.0 4.0 4.0 49 3.0 4.0 4.0 82 5.0 4.0 4.0
17 3.0 4.0 4.0 50 3.0 4.0 3.0 83 3.0 3.0 3.0
18 3.0 4.0 4.0 51 3.0 3.0 3.0 84 3.0 3.0 3.0
19 3.0 3.0 3.0 52 4.0 4.0 4.0 85 4.0 4.0 4.0
20 3.0 4.0 4.0 53 5.0 4.0 4.0 86 3.0 3.0 4.0
21 3.0 3.0 4.0 54 3.0 3.0 3.0 87 2.0 3.0 3.0
22 3.0 3.0 5.0 55 3.0 3.0 3.0 88 2.0 4.0 4.0
23 3.0 3.0 3.0 56 4.0 4.0 4.0 89 2.0 3.0 3.0
24 3.0 4.0 4.0 57 3.0 3.0 4.0
25 3.0 3.0 4.0 58 2.0 3.0 3.0
26 3.0 3.0 5.0 59 2.0 3.0 3.0
27 3.0 3.0 3.0 60 3.0 3.0 3.0
28 3.0 3.0 4.0 61 3.0 3.0 3.0
29 3.0 3.0 3.0 62 3.0 3.0 3.0
30 2.0 3.0 3.0 63 3.0 3.0 3.0
31 3.0 3.0 3.0 64 3.0 3.0 3.0
32 3.0 3.0 3.0 65 3.0 3.0 3.0
No PM1 PM2 PM3 PM4 PM5 PM6 PM7 45 4.0 3.0 3.0 4.0 4.0 5.0 5.0
.Resp 46 3.0 3.0 3.0 3.0 4.0 3.0 3.0
1 4.0 4.0 3.0 4.0 4.0 4.0 3.0 47 4.0 3.0 3.0 3.0 3.0 3.0 3.0
2 4.0 4.0 3.0 4.0 4.0 4.0 3.0 48 4.0 3.0 4.0 3.0 3.0 4.0 4.0
3 4.0 4.0 3.0 4.0 4.0 4.0 3.0 49 4.0 3.0 3.0 4.0 4.0 4.0 3.0
4 3.0 3.0 3.0 4.0 3.0 4.0 3.0 50 4.0 3.0 3.0 4.0 4.0 5.0 5.0
5 5.0 4.0 4.0 4.0 4.0 5.0 4.0 51 3.0 3.0 3.0 3.0 4.0 3.0 3.0
6 3.0 3.0 3.0 3.0 3.0 3.0 3.0 52 3.0 3.0 3.0 4.0 4.0 4.0 5.0
7 3.0 3.0 3.0 3.0 4.0 4.0 3.0 53 3.0 3.0 4.0 3.0 3.0 4.0 5.0
8 3.0 3.0 3.0 4.0 4.0 4.0 3.0 54 4.0 4.0 3.0 3.0 4.0 4.0 3.0
9 3.0 3.0 4.0 4.0 4.0 4.0 3.0 55 3.0 3.0 3.0 3.0 3.0 3.0 3.0
10 3.0 3.0 3.0 4.0 3.0 3.0 2.0 56 3.0 4.0 4.0 4.0 3.0 3.0 4.0
11 4.0 3.0 3.0 4.0 4.0 4.0 5.0 57 4.0 3.0 3.0 3.0 3.0 3.0 4.0
12 3.0 3.0 3.0 3.0 4.0 3.0 3.0 58 4.0 3.0 3.0 3.0 3.0 3.0 4.0
13 3.0 3.0 3.0 4.0 3.0 4.0 2.0 59 2.0 2.0 2.0 2.0 2.0 3.0 2.0
14 4.0 4.0 3.0 4.0 4.0 4.0 3.0 60 3.0 3.0 3.0 3.0 3.0 3.0 3.0
15 3.0 3.0 3.0 4.0 3.0 4.0 3.0 61 3.0 3.0 3.0 3.0 3.0 3.0 3.0
16 5.0 4.0 4.0 4.0 4.0 5.0 4.0 62 3.0 3.0 3.0 3.0 3.0 3.0 2.0
17 4.0 4.0 3.0 3.0 4.0 4.0 3.0 63 3.0 3.0 3.0 3.0 3.0 3.0 3.0
18 4.0 4.0 3.0 4.0 4.0 4.0 3.0 64 2.0 2.0 3.0 3.0 3.0 3.0 3.0
19 3.0 4.0 3.0 3.0 3.0 4.0 3.0 65 3.0 3.0 2.0 3.0 3.0 3.0 3.0
20 4.0 3.0 3.0 4.0 4.0 4.0 4.0 66 3.0 3.0 2.0 3.0 2.0 3.0 3.0
21 5.0 4.0 4.0 4.0 4.0 5.0 4.0 67 2.0 2.0 3.0 2.0 3.0 2.0 3.0
22 4.0 3.0 3.0 4.0 4.0 5.0 5.0 68 3.0 2.0 3.0 3.0 4.0 4.0 2.0
23 3.0 3.0 3.0 3.0 4.0 3.0 3.0 69 3.0 4.0 3.0 3.0 4.0 3.0 4.0
24 5.0 3.0 3.0 3.0 4.0 5.0 4.0 70 3.0 3.0 3.0 4.0 4.0 4.0 3.0
25 3.0 3.0 3.0 3.0 4.0 3.0 4.0 71 3.0 3.0 2.0 3.0 3.0 3.0 3.0
26 3.0 4.0 3.0 3.0 3.0 4.0 3.0 72 2.0 3.0 3.0 3.0 3.0 3.0 3.0
27 4.0 3.0 3.0 4.0 4.0 5.0 5.0 73 2.0 3.0 2.0 2.0 3.0 3.0 2.0
28 3.0 3.0 3.0 3.0 4.0 4.0 4.0 74 3.0 3.0 3.0 3.0 3.0 4.0 3.0
29 3.0 3.0 3.0 3.0 4.0 3.0 3.0 75 3.0 3.0 3.0 3.0 3.0 3.0 3.0
30 4.0 3.0 4.0 3.0 3.0 4.0 4.0 76 4.0 2.0 2.0 3.0 4.0 4.0 2.0
31 4.0 3.0 3.0 4.0 4.0 4.0 3.0 77 2.0 3.0 3.0 3.0 3.0 3.0 2.0
32 3.0 4.0 3.0 3.0 3.0 4.0 3.0 78 3.0 3.0 3.0 3.0 3.0 3.0 2.0
33 4.0 3.0 3.0 4.0 4.0 5.0 5.0 79 3.0 2.0 2.0 2.0 3.0 3.0 3.0
34 3.0 3.0 3.0 4.0 4.0 3.0 3.0 80 2.0 2.0 3.0 2.0 3.0 3.0 3.0
35 3.0 3.0 3.0 3.0 3.0 4.0 3.0 81 2.0 3.0 3.0 3.0 3.0 3.0 2.0
36 3.0 3.0 3.0 3.0 4.0 3.0 3.0 82 3.0 4.0 3.0 4.0 3.0 4.0 4.0
37 3.0 3.0 3.0 3.0 3.0 3.0 4.0 83 2.0 3.0 2.0 2.0 3.0 3.0 2.0
38 3.0 4.0 3.0 3.0 3.0 4.0 3.0 84 3.0 2.0 3.0 3.0 4.0 4.0 2.0
39 3.0 3.0 3.0 3.0 4.0 4.0 3.0 85 3.0 3.0 2.0 3.0 3.0 3.0 3.0
40 3.0 3.0 3.0 4.0 3.0 4.0 2.0 86 2.0 3.0 3.0 3.0 3.0 3.0 2.0
41 3.0 4.0 3.0 3.0 3.0 4.0 3.0 87 3.0 3.0 3.0 4.0 4.0 4.0 3.0
42 3.0 3.0 4.0 4.0 4.0 4.0 3.0 88 2.0 2.0 3.0 2.0 3.0 3.0 3.0
43 4.0 3.0 4.0 3.0 4.0 4.0 4.0 89 2.0 2.0 2.0 3.0 3.0 3.0 3.0
44 3.0 4.0 3.0 3.0 3.0 4.0 3.0
No RM1 RM2 RM3 RM4 RM5 RM6 RM7 45 5.0 3.0 3.0 3.0 4.0 3.0 5.0
.Resp 46 3.0 4.0 3.0 3.0 3.0 3.0 3.0
1 3.0 5.0 4.0 4.0 3.0 5.0 4.0 47 3.0 4.0 4.0 3.0 3.0 3.0 4.0
2 3.0 4.0 4.0 4.0 3.0 3.0 3.0 48 3.0 4.0 3.0 3.0 3.0 3.0 3.0
3 3.0 4.0 4.0 4.0 3.0 3.0 3.0 49 3.0 4.0 3.0 3.0 3.0 3.0 3.0
4 3.0 3.0 3.0 3.0 3.0 3.0 3.0 50 4.0 5.0 3.0 4.0 3.0 4.0 4.0
5 3.0 4.0 4.0 4.0 3.0 3.0 3.0 51 3.0 3.0 3.0 3.0 3.0 5.0 5.0
6 3.0 4.0 3.0 3.0 3.0 2.0 2.0 52 4.0 3.0 3.0 3.0 3.0 4.0 3.0
7 3.0 4.0 4.0 3.0 3.0 3.0 3.0 53 3.0 4.0 3.0 3.0 3.0 3.0 2.0
8 3.0 4.0 4.0 3.0 3.0 3.0 3.0 54 3.0 3.0 3.0 3.0 4.0 3.0 3.0
9 3.0 3.0 3.0 3.0 3.0 3.0 4.0 55 3.0 3.0 3.0 3.0 3.0 3.0 2.0
10 3.0 4.0 4.0 3.0 3.0 2.0 3.0 56 3.0 5.0 4.0 4.0 3.0 4.0 4.0
11 3.0 4.0 3.0 3.0 3.0 3.0 3.0 57 3.0 4.0 3.0 3.0 4.0 4.0 4.0
12 3.0 4.0 4.0 4.0 3.0 3.0 3.0 58 3.0 4.0 3.0 3.0 4.0 3.0 3.0
13 3.0 4.0 3.0 3.0 3.0 3.0 3.0 59 2.0 2.0 2.0 2.0 2.0 2.0 3.0
14 3.0 4.0 4.0 3.0 3.0 3.0 3.0 60 3.0 3.0 3.0 3.0 3.0 3.0 3.0
15 3.0 4.0 4.0 4.0 3.0 5.0 4.0 61 2.0 3.0 3.0 3.0 3.0 3.0 3.0
16 3.0 4.0 4.0 4.0 3.0 3.0 3.0 62 3.0 3.0 3.0 3.0 3.0 3.0 4.0
17 3.0 4.0 4.0 3.0 3.0 3.0 3.0 63 3.0 3.0 2.0 2.0 3.0 3.0 3.0
18 3.0 4.0 5.0 4.0 3.0 3.0 3.0 64 3.0 3.0 3.0 3.0 3.0 2.0 2.0
19 3.0 4.0 4.0 3.0 3.0 3.0 3.0 65 3.0 3.0 2.0 3.0 2.0 2.0 2.0
20 3.0 3.0 3.0 3.0 3.0 3.0 3.0 66 3.0 3.0 3.0 3.0 3.0 3.0 2.0
21 3.0 4.0 3.0 3.0 3.0 3.0 3.0 67 2.0 3.0 2.0 3.0 2.0 3.0 2.0
22 3.0 4.0 4.0 4.0 3.0 3.0 3.0 68 3.0 3.0 3.0 4.0 3.0 3.0 3.0
23 3.0 4.0 5.0 4.0 3.0 3.0 3.0 69 3.0 3.0 3.0 3.0 4.0 4.0 4.0
24 3.0 3.0 3.0 4.0 3.0 3.0 3.0 70 3.0 4.0 4.0 3.0 3.0 2.0 2.0
25 3.0 4.0 3.0 3.0 3.0 3.0 3.0 71 4.0 3.0 3.0 3.0 3.0 2.0 2.0
26 3.0 3.0 3.0 3.0 3.0 3.0 3.0 72 4.0 3.0 3.0 2.0 3.0 2.0 3.0
27 3.0 4.0 3.0 3.0 3.0 3.0 3.0 73 3.0 2.0 3.0 3.0 3.0 2.0 2.0
28 3.0 5.0 4.0 4.0 3.0 4.0 4.0 74 3.0 3.0 3.0 3.0 3.0 3.0 3.0
29 4.0 5.0 3.0 4.0 3.0 4.0 4.0 75 3.0 3.0 2.0 3.0 2.0 2.0 3.0
30 3.0 5.0 4.0 4.0 3.0 4.0 4.0 76 2.0 5.0 2.0 5.0 2.0 2.0 2.0
31 4.0 5.0 3.0 4.0 3.0 4.0 4.0 77 2.0 3.0 3.0 2.0 2.0 2.0 2.0
32 3.0 4.0 3.0 3.0 3.0 3.0 3.0 78 3.0 3.0 3.0 3.0 3.0 3.0 3.0
33 3.0 3.0 3.0 3.0 4.0 4.0 4.0 79 2.0 2.0 2.0 3.0 2.0 2.0 3.0
34 5.0 3.0 3.0 3.0 4.0 3.0 5.0 80 3.0 2.0 3.0 3.0 3.0 3.0 3.0
35 3.0 4.0 4.0 3.0 3.0 3.0 3.0 81 2.0 2.0 3.0 3.0 2.0 2.0 3.0
36 3.0 3.0 3.0 3.0 3.0 3.0 3.0 82 4.0 4.0 3.0 4.0 4.0 4.0 2.0
37 3.0 4.0 5.0 4.0 3.0 3.0 3.0 83 3.0 3.0 3.0 3.0 4.0 4.0 4.0
38 3.0 4.0 3.0 3.0 3.0 3.0 3.0 84 3.0 3.0 3.0 2.0 3.0 2.0 3.0
39 3.0 4.0 3.0 3.0 3.0 3.0 2.0 85 2.0 2.0 3.0 3.0 3.0 3.0 3.0
40 3.0 3.0 3.0 3.0 3.0 3.0 3.0 86 3.0 2.0 3.0 3.0 3.0 3.0 3.0
41 3.0 4.0 5.0 4.0 3.0 3.0 3.0 87 4.0 3.0 3.0 3.0 3.0 2.0 3.0
42 3.0 4.0 3.0 3.0 3.0 3.0 3.0 88 4.0 3.0 3.0 3.0 3.0 3.0 3.0
43 3.0 4.0 4.0 4.0 3.0 3.0 2.0 89 3.0 3.0 2.0 3.0 2.0 2.0 3.0
44 3.0 3.0 3.0 3.0 4.0 4.0 4.0
No KP1 KP2 KP3 KP4 KP5 KP6 KP7 KP8 KP9 KP10 45 5.0 5.0 4.0 5.0 3.0 3.0 3.0 3.0 4.0 3.0
.Resp 46 4.0 4.0 3.0 3.0 4.0 3.0 3.0 3.0 3.0 4.0
1 4.0 4.0 4.0 3.0 4.0 3.0 3.0 3.0 3.0 5.0 47 3.0 3.0 3.0 3.0 3.0 3.0 3.0 4.0 3.0 4.0
2 3.0 3.0 3.0 3.0 3.0 2.0 3.0 2.0 2.0 3.0 48 4.0 4.0 3.0 4.0 3.0 3.0 3.0 4.0 3.0 4.0
3 3.0 3.0 3.0 2.0 3.0 3.0 3.0 3.0 2.0 4.0 49 4.0 3.0 4.0 4.0 3.0 3.0 2.0 2.0 4.0 3.0
4 3.0 3.0 3.0 2.0 3.0 2.0 3.0 3.0 2.0 4.0 50 5.0 3.0 4.0 5.0 3.0 3.0 3.0 3.0 4.0 3.0
5 3.0 3.0 3.0 2.0 3.0 2.0 3.0 4.0 2.0 4.0 51 3.0 4.0 4.0 3.0 3.0 2.0 3.0 4.0 3.0 4.0
6 3.0 3.0 3.0 3.0 3.0 2.0 3.0 3.0 2.0 3.0 52 3.0 3.0 3.0 3.0 3.0 3.0 3.0 4.0 3.0 3.0
7 4.0 3.0 4.0 3.0 3.0 3.0 3.0 3.0 2.0 4.0 53 3.0 3.0 3.0 3.0 3.0 3.0 3.0 4.0 3.0 4.0
8 3.0 4.0 4.0 3.0 3.0 2.0 3.0 3.0 2.0 4.0 54 3.0 3.0 3.0 3.0 3.0 4.0 3.0 3.0 4.0 4.0
9 3.0 3.0 3.0 3.0 3.0 3.0 4.0 2.0 2.0 4.0 55 4.0 3.0 4.0 4.0 3.0 3.0 2.0 3.0 3.0 3.0
10 3.0 3.0 3.0 2.0 3.0 2.0 3.0 3.0 2.0 4.0 56 3.0 3.0 3.0 3.0 3.0 2.0 3.0 3.0 4.0 3.0
11 4.0 3.0 4.0 3.0 3.0 3.0 3.0 3.0 2.0 4.0 57 5.0 5.0 4.0 5.0 3.0 3.0 3.0 3.0 4.0 3.0
12 4.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0 4.0 58 5.0 4.0 4.0 4.0 3.0 2.0 3.0 3.0 3.0 3.0
13 3.0 4.0 4.0 3.0 3.0 2.0 3.0 3.0 2.0 4.0 59 2.0 3.0 3.0 3.0 3.0 2.0 3.0 3.0 3.0 3.0
14 4.0 4.0 3.0 4.0 3.0 3.0 3.0 4.0 3.0 4.0 60 3.0 3.0 3.0 3.0 2.0 2.0 2.0 2.0 2.0 2.0
15 4.0 4.0 3.0 3.0 4.0 4.0 4.0 3.0 4.0 4.0 61 2.0 2.0 2.0 2.0 2.0 2.0 3.0 2.0 2.0 3.0
16 4.0 4.0 3.0 3.0 4.0 3.0 3.0 3.0 3.0 5.0 62 3.0 3.0 2.0 3.0 2.0 2.0 2.0 2.0 2.0 3.0
17 3.0 3.0 3.0 3.0 3.0 2.0 3.0 2.0 2.0 3.0 63 2.0 2.0 2.0 3.0 3.0 2.0 2.0 3.0 2.0 2.0
18 3.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0 2.0 4.0 64 3.0 4.0 4.0 3.0 4.0 3.0 3.0 3.0 3.0 4.0
19 3.0 3.0 3.0 3.0 3.0 2.0 3.0 2.0 2.0 3.0 65 3.0 3.0 3.0 2.0 3.0 3.0 2.0 3.0 3.0 3.0
20 3.0 3.0 3.0 2.0 3.0 2.0 3.0 3.0 2.0 4.0 66 2.0 3.0 3.0 2.0 3.0 2.0 3.0 2.0 3.0 3.0
21 3.0 3.0 4.0 3.0 3.0 2.0 3.0 3.0 2.0 4.0 67 3.0 4.0 3.0 4.0 3.0 2.0 3.0 3.0 3.0 3.0
22 4.0 3.0 4.0 4.0 3.0 3.0 2.0 3.0 3.0 3.0 68 3.0 3.0 3.0 2.0 3.0 3.0 3.0 2.0 3.0 4.0
23 3.0 3.0 3.0 3.0 3.0 2.0 3.0 3.0 4.0 3.0 69 3.0 3.0 4.0 3.0 4.0 4.0 4.0 3.0 3.0 4.0
24 4.0 3.0 3.0 4.0 3.0 3.0 3.0 4.0 3.0 4.0 70 3.0 2.0 3.0 2.0 2.0 2.0 3.0 2.0 2.0 4.0
25 4.0 3.0 3.0 3.0 3.0 4.0 4.0 3.0 4.0 4.0 71 2.0 3.0 3.0 2.0 2.0 3.0 2.0 3.0 3.0 3.0
26 4.0 3.0 3.0 4.0 3.0 3.0 3.0 4.0 3.0 4.0 72 3.0 3.0 2.0 2.0 3.0 3.0 2.0 3.0 2.0 3.0
27 4.0 3.0 3.0 3.0 3.0 3.0 2.0 2.0 4.0 3.0 73 3.0 2.0 2.0 2.0 2.0 3.0 2.0 3.0 3.0 4.0
28 4.0 4.0 3.0 4.0 3.0 3.0 3.0 4.0 3.0 4.0 74 3.0 3.0 3.0 2.0 3.0 3.0 3.0 3.0 2.0 3.0
29 4.0 3.0 4.0 4.0 3.0 3.0 2.0 2.0 4.0 3.0 75 2.0 2.0 2.0 2.0 2.0 2.0 2.0 3.0 3.0 3.0
30 4.0 4.0 4.0 4.0 4.0 4.0 4.0 3.0 3.0 4.0 76 5.0 4.0 4.0 2.0 4.0 2.0 2.0 2.0 2.0 4.0
31 4.0 4.0 3.0 3.0 4.0 3.0 4.0 4.0 3.0 4.0 77 3.0 3.0 3.0 2.0 2.0 3.0 3.0 2.0 2.0 3.0
32 4.0 4.0 3.0 3.0 4.0 3.0 3.0 4.0 4.0 4.0 78 3.0 2.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0
33 5.0 5.0 4.0 5.0 3.0 3.0 3.0 3.0 4.0 3.0 79 3.0 3.0 2.0 2.0 2.0 3.0 3.0 3.0 3.0 2.0
34 4.0 4.0 3.0 3.0 4.0 3.0 3.0 3.0 3.0 4.0 80 2.0 3.0 3.0 3.0 3.0 3.0 3.0 2.0 2.0 4.0
35 3.0 3.0 3.0 3.0 3.0 3.0 3.0 4.0 3.0 4.0 81 3.0 3.0 3.0 1.0 3.0 2.0 2.0 2.0 2.0 3.0
36 4.0 4.0 3.0 4.0 3.0 3.0 3.0 4.0 3.0 4.0 82 2.0 3.0 3.0 2.0 3.0 2.0 2.0 2.0 2.0 4.0
37 4.0 4.0 3.0 3.0 4.0 4.0 4.0 3.0 4.0 4.0 83 3.0 2.0 2.0 2.0 2.0 3.0 2.0 3.0 3.0 4.0
38 4.0 4.0 4.0 3.0 5.0 4.0 3.0 3.0 4.0 3.0 84 3.0 3.0 3.0 3.0 2.0 2.0 2.0 2.0 2.0 3.0
39 4.0 4.0 3.0 3.0 3.0 3.0 4.0 4.0 3.0 4.0 85 2.0 2.0 2.0 1.0 3.0 3.0 3.0 3.0 3.0 4.0
40 3.0 3.0 3.0 3.0 3.0 2.0 3.0 3.0 2.0 4.0 86 3.0 4.0 4.0 3.0 4.0 3.0 3.0 3.0 3.0 4.0
41 4.0 4.0 4.0 4.0 4.0 4.0 4.0 4.0 3.0 3.0 87 3.0 3.0 3.0 2.0 3.0 2.0 2.0 2.0 3.0 3.0
42 5.0 5.0 4.0 5.0 3.0 3.0 3.0 3.0 4.0 3.0 88 3.0 3.0 2.0 2.0 2.0 3.0 3.0 3.0 3.0 2.0
43 4.0 3.0 3.0 3.0 4.0 3.0 3.0 3.0 3.0 3.0 89 3.0 3.0 2.0 3.0 3.0 2.0 2.0 2.0 3.0 3.0
44 4.0 4.0 3.0 3.0 4.0 4.0 4.0 4.0 3.0 3.0
No KA KA KA KA KA KA KA KA KA 45 3.0 4.0 3.0 3.0 3.0 3.0 3.0 4.0 3.0
.Resp M1 M2 M3 M4 M5 M6 M7 M8 M9 46 3.0 3.0 3.0 3.0 3.0 3.0 3.0 4.0 2.0
1 4.0 4.0 3.0 3.0 3.0 3.0 4.0 4.0 3.0 47 3.0 4.0 3.0 3.0 3.0 3.0 3.0 3.0 2.0
2 4.0 4.0 4.0 3.0 3.0 4.0 4.0 3.0 3.0 48 3.0 3.0 3.0 3.0 3.0 3.0 3.0 4.0 2.0
3 4.0 4.0 4.0 3.0 3.0 3.0 4.0 4.0 4.0 49 4.0 3.0 3.0 4.0 3.0 4.0 3.0 4.0 3.0
4 4.0 4.0 4.0 3.0 3.0 4.0 4.0 4.0 3.0 50 4.0 3.0 3.0 3.0 4.0 5.0 3.0 4.0 3.0
5 4.0 4.0 4.0 3.0 3.0 2.0 4.0 4.0 4.0 51 3.0 3.0 3.0 3.0 3.0 3.0 2.0 4.0 3.0
6 4.0 4.0 4.0 3.0 3.0 3.0 4.0 4.0 4.0 52 3.0 3.0 3.0 3.0 4.0 4.0 3.0 4.0 3.0
7 5.0 4.0 4.0 3.0 4.0 3.0 4.0 4.0 4.0 53 3.0 3.0 4.0 3.0 3.0 3.0 3.0 4.0 3.0
8 4.0 4.0 4.0 3.0 4.0 4.0 5.0 4.0 4.0 54 3.0 3.0 3.0 3.0 4.0 4.0 3.0 3.0 2.0
9 4.0 4.0 4.0 3.0 3.0 4.0 4.0 4.0 3.0 55 3.0 4.0 4.0 3.0 3.0 3.0 3.0 4.0 3.0
10 4.0 4.0 4.0 3.0 3.0 4.0 4.0 4.0 3.0 56 3.0 3.0 3.0 4.0 3.0 3.0 3.0 4.0 2.0
11 4.0 4.0 3.0 3.0 3.0 4.0 4.0 3.0 3.0 57 3.0 3.0 4.0 3.0 3.0 3.0 3.0 4.0 3.0
12 4.0 4.0 4.0 3.0 3.0 3.0 3.0 3.0 3.0 58 3.0 3.0 4.0 3.0 3.0 3.0 3.0 3.0 3.0
13 4.0 4.0 4.0 3.0 4.0 3.0 4.0 4.0 4.0 59 3.0 3.0 2.0 2.0 2.0 3.0 3.0 3.0 2.0
14 4.0 4.0 4.0 3.0 4.0 4.0 5.0 3.0 3.0 60 3.0 3.0 2.0 2.0 2.0 3.0 3.0 3.0 3.0
15 5.0 4.0 4.0 3.0 4.0 3.0 4.0 4.0 4.0 61 3.0 2.0 2.0 2.0 2.0 2.0 3.0 2.0 3.0
16 4.0 4.0 4.0 3.0 3.0 4.0 4.0 4.0 3.0 62 2.0 3.0 2.0 3.0 2.0 2.0 3.0 3.0 2.0
17 4.0 3.0 3.0 3.0 3.0 3.0 4.0 4.0 3.0 63 3.0 3.0 3.0 2.0 2.0 2.0 3.0 3.0 2.0
18 4.0 4.0 4.0 3.0 3.0 4.0 4.0 3.0 3.0 64 2.0 3.0 2.0 2.0 2.0 2.0 3.0 2.0 3.0
19 4.0 3.0 3.0 3.0 4.0 5.0 3.0 4.0 3.0 65 3.0 2.0 2.0 2.0 2.0 2.0 3.0 3.0 2.0
20 4.0 4.0 4.0 4.0 4.0 3.0 3.0 3.0 3.0 66 2.0 2.0 2.0 2.0 2.0 3.0 4.0 4.0 4.0
21 4.0 3.0 3.0 3.0 4.0 5.0 3.0 4.0 3.0 67 3.0 3.0 3.0 2.0 2.0 2.0 2.0 2.0 3.0
22 3.0 4.0 4.0 3.0 3.0 3.0 3.0 4.0 3.0 68 3.0 3.0 3.0 3.0 2.0 3.0 3.0 3.0 2.0
23 4.0 3.0 3.0 3.0 4.0 4.0 3.0 4.0 3.0 69 4.0 2.0 3.0 3.0 2.0 3.0 3.0 3.0 4.0
24 4.0 4.0 4.0 4.0 3.0 3.0 3.0 3.0 3.0 70 2.0 2.0 2.0 2.0 2.0 2.0 3.0 4.0 3.0
25 4.0 3.0 3.0 3.0 3.0 5.0 3.0 4.0 3.0 71 2.0 2.0 2.0 2.0 2.0 2.0 2.0 3.0 3.0
26 3.0 4.0 4.0 3.0 3.0 4.0 3.0 4.0 3.0 72 2.0 2.0 2.0 2.0 2.0 2.0 3.0 3.0 3.0
27 4.0 4.0 3.0 3.0 3.0 4.0 4.0 4.0 3.0 73 2.0 2.0 2.0 2.0 2.0 2.0 2.0 3.0 3.0
28 3.0 3.0 3.0 3.0 4.0 4.0 3.0 3.0 2.0 74 2.0 3.0 3.0 2.0 2.0 2.0 2.0 2.0 2.0
29 3.0 4.0 4.0 3.0 3.0 3.0 3.0 4.0 3.0 75 2.0 2.0 2.0 2.0 2.0 2.0 3.0 3.0 3.0
30 4.0 3.0 3.0 4.0 3.0 4.0 3.0 4.0 3.0 76 3.0 3.0 3.0 2.0 2.0 2.0 3.0 3.0 3.0
31 4.0 3.0 3.0 3.0 4.0 5.0 3.0 4.0 3.0 77 2.0 3.0 2.0 2.0 2.0 3.0 3.0 3.0 3.0
32 4.0 4.0 4.0 4.0 4.0 3.0 3.0 3.0 3.0 78 2.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0 3.0
33 4.0 3.0 3.0 4.0 3.0 4.0 4.0 5.0 3.0 79 2.0 2.0 2.0 2.0 2.0 2.0 3.0 2.0 3.0
34 3.0 3.0 4.0 3.0 3.0 3.0 3.0 4.0 3.0 80 3.0 3.0 2.0 2.0 2.0 3.0 3.0 3.0 3.0
35 3.0 3.0 3.0 3.0 2.0 3.0 2.0 3.0 2.0 81 3.0 2.0 3.0 2.0 2.0 3.0 3.0 2.0 2.0
36 3.0 3.0 3.0 3.0 4.0 3.0 3.0 3.0 2.0 82 3.0 2.0 2.0 2.0 2.0 2.0 3.0 2.0 2.0
37 3.0 3.0 3.0 3.0 3.0 4.0 4.0 4.0 3.0 83 2.0 2.0 2.0 2.0 2.0 3.0 4.0 4.0 4.0
38 4.0 4.0 3.0 4.0 3.0 4.0 4.0 4.0 4.0 84 3.0 2.0 2.0 2.0 2.0 2.0 3.0 2.0 3.0
39 4.0 4.0 4.0 3.0 3.0 3.0 3.0 3.0 3.0 85 2.0 2.0 2.0 2.0 2.0 2.0 3.0 2.0 3.0
40 4.0 4.0 4.0 3.0 2.0 3.0 3.0 3.0 3.0 86 2.0 2.0 2.0 2.0 2.0 3.0 4.0 3.0 3.0
41 4.0 3.0 3.0 3.0 3.0 3.0 3.0 4.0 3.0 87 2.0 3.0 2.0 2.0 2.0 3.0 3.0 3.0 3.0
42 4.0 3.0 3.0 3.0 4.0 5.0 3.0 4.0 3.0 88 2.0 2.0 2.0 2.0 2.0 2.0 3.0 4.0 3.0
43 3.0 4.0 4.0 3.0 3.0 3.0 3.0 4.0 3.0 89 2.0 2.0 2.0 2.0 2.0 2.0 3.0 2.0 3.0
44 3.0 3.0 3.0 3.0 2.0 3.0 3.0 3.0 2.0
No VM1 VM2 VM3 VM4 30 4.0 3.0 3.0 3.0 61 3.0 3.0 3.0 2.0
.Resp 31 4.0 3.0 3.0 4.0 62 3.0 3.0 2.0 2.0
1 3.0 3.0 3.0 3.0 32 3.0 3.0 3.0 2.0 63 3.0 3.0 3.0 2.0
2 4.0 4.0 4.0 3.0 33 4.0 3.0 3.0 3.0 64 3.0 3.0 2.0 3.0
3 3.0 3.0 3.0 4.0 34 3.0 3.0 4.0 3.0 65 3.0 3.0 3.0 2.0
4 4.0 4.0 3.0 4.0 35 3.0 3.0 3.0 3.0 66 4.0 3.0 4.0 4.0
5 3.0 3.0 3.0 3.0 36 3.0 3.0 3.0 3.0 67 3.0 3.0 3.0 3.0
6 4.0 4.0 3.0 4.0 37 3.0 3.0 3.0 4.0 68 4.0 3.0 3.0 2.0
7 4.0 3.0 4.0 3.0 38 3.0 3.0 3.0 3.0 69 4.0 4.0 3.0 4.0
8 3.0 3.0 3.0 3.0 39 4.0 4.0 4.0 4.0 70 3.0 4.0 4.0 3.0
9 3.0 3.0 4.0 3.0 40 3.0 3.0 3.0 3.0 71 2.0 3.0 3.0 2.0
10 4.0 4.0 3.0 3.0 41 3.0 3.0 3.0 3.0 72 3.0 2.0 3.0 2.0
11 4.0 4.0 3.0 4.0 42 3.0 3.0 3.0 2.0 73 3.0 2.0 3.0 3.0
12 4.0 4.0 3.0 3.0 43 3.0 3.0 3.0 3.0 74 3.0 3.0 3.0 3.0
13 3.0 3.0 3.0 4.0 44 4.0 4.0 4.0 3.0 75 3.0 3.0 3.0 3.0
14 3.0 3.0 3.0 4.0 45 4.0 3.0 3.0 3.0 76 4.0 4.0 3.0 4.0
15 4.0 4.0 3.0 4.0 46 4.0 3.0 3.0 2.0 77 3.0 3.0 2.0 2.0
16 4.0 3.0 3.0 3.0 47 3.0 3.0 3.0 2.0 78 3.0 3.0 2.0 2.0
17 4.0 3.0 3.0 3.0 48 4.0 3.0 3.0 3.0 79 3.0 3.0 3.0 2.0
18 4.0 3.0 4.0 3.0 49 3.0 3.0 4.0 3.0 80 3.0 3.0 3.0 2.0
19 3.0 3.0 3.0 3.0 50 3.0 3.0 4.0 3.0 81 3.0 3.0 3.0 3.0
20 4.0 3.0 3.0 3.0 51 3.0 4.0 3.0 3.0 82 3.0 3.0 3.0 4.0
21 3.0 3.0 3.0 3.0 52 3.0 3.0 3.0 2.0 83 3.0 3.0 2.0 2.0
22 3.0 3.0 3.0 3.0 53 3.0 3.0 4.0 2.0 84 3.0 3.0 3.0 2.0
23 3.0 4.0 4.0 3.0 54 3.0 3.0 3.0 3.0 85 3.0 2.0 3.0 3.0
24 3.0 4.0 3.0 4.0 55 3.0 3.0 3.0 3.0 86 3.0 3.0 3.0 3.0
25 4.0 4.0 3.0 4.0 56 3.0 4.0 4.0 2.0 87 2.0 3.0 3.0 3.0
26 3.0 3.0 3.0 3.0 57 3.0 3.0 3.0 3.0 88 3.0 3.0 3.0 2.0
27 3.0 3.0 4.0 3.0 58 3.0 4.0 3.0 3.0 89 2.0 3.0 3.0 3.0
28 4.0 3.0 3.0 3.0 59 3.0 3.0 2.0 3.0
29 4.0 3.0 3.0 4.0 60 3.0 3.0 2.0 3.0
Lampiran 4. Uji Univariat
JenisKelamin
LamaRawat
Valid Cumulative
Valid Cumulative
Frequency Percent Percent Percent
Frequency Percent Percent Percent
Valid Pria 40 44.9 44.9 44.9
Valid 3-6 50 56.2 56.2 56.2
Wanita 49 55.1 55.1 100.0
7-10 33 37.1 37.1 93.3
Total 89 100.0 100.0
11-14 6 6.7 6.7 100.0
Umur Total 89 100.0 100.0

Valid Cumulative PerilakuMerokok


Frequency Percent Percent Percent
Valid 18-38 29 32.6 32.6 32.6 Valid Cumulativ
39-59 44 49.4 49.4 82.0 Frequency Percent Percent e Percent
Valid YA 28 31.5 31.5 31.5
60-80 16 18.0 18.0 100.0
TIDAK 61 68.5 68.5 100.0
Total 89 100.0 100.0
Total 89 100.0 100.0
Pendidikan
JenisDiet

Valid Cumulative
Valid Cumulativ
Frequency Percent Percent Percent
Frequency Percent Percent e Percent
Valid SD 19 21.3 21.3 21.3
SMP 7 7.9 7.9 29.2 Valid NORM 71 79.8 79.8 79.8
AL
SMA 39 43.8 43.8 73.0 SESUA
D3 6 6.7 6.7 79.8 I 18 20.2 20.2 100.0
PENYA
SARJA 18 20.2 20.2 100.0
KIT
NA Total 89 100.0 100.0
Total 89 100.0 100.0
StatusKawin
Pekerjaan

Valid Cumulativ Valid Cumulativ


Frequency Percent Percent e Percent Frequency Percent Percent e Percent
Valid PETANI 4 4.5 4.5 4.5 Valid KAWIN 74 83.1 83.1 83.1
NELAY 1 1.1 1.1 5.6 TIDAKK 15 16.9 16.9 100.0
AN AWIN
PEDAG 14 15.7 15.7 21.3 Total 89 100.0 100.0
ANG
SWAST 22 24.7 24.7 46.1
PerawatanSebelumnya
A
PNS 11 12.4 12.4 58.4
Valid Cumulativ
TidakK 37 41.6 41.6 100.0 Frequency Percent Percent e Percent
erja Valid PERNA 28 31.5 31.5 31.5
Total 89 100.0 100.0 H
TIDAK
EtnikSuku
PERNA 61 68.5 68.5 100.0
H
Valid Cumulativ Total 89 100.0 100.0
Frequency Percent Percent e Percent
Valid JAWA 32 36.0 36.0 36.0 KepuasanPelayananMakanan
BATAK 27 30.3 30.3 66.3
Valid Cumulativ
MELAY 12 13.5 13.5 79.8
Frequency Percent Percent e Percent
U
Valid Sangat
PADAN 11 12.4 12.4 92.1
Tidak 2 2.2 2.2 2.2
G Puas
ACEH 7 7.9 7.9 100.0 Tidak 61 68.5 68.5 70.8
Total 89 100.0 100.0 Puas
Cukup 26 29.2 29.2 100.0
Puas
Total 89 100.0 100.0
PM4
WM1 Valid Cumulative
Valid Cumulative Frequency Percent Percent Percent
Frequency Percent Percent Percent
Valid STP 7 7.9 7.9 7.9
Valid STP 10 11.2 11.2 11.2 TP 51 57.3 57.3 65.2
TP 66 74.2 74.2 85.4
CP 31 34.8 34.8 100.0
CP 10 11.2 11.2 96.6
Total 89 100.0 100.0
P 3 3.4 3.4 100.0
PM5
Total 89 100.0 100.0

Valid Cumulative
WM2 Frequency Percent Percent Percent
Valid STP 2 2.2 2.2 2.2
Valid Cumulative TP 45 50.6 50.6 52.8
Frequency Percent Percent Percent
CP 42 47.2 47.2 100.0
Valid STP 2 2.2 2.2 2.2
Total 89 100.0 100.0
TP 58 65.2 65.2 67.4
CP 26 29.2 29.2 96.6 PM6
P 3 3.4 3.4 100.0
Valid Cumulative
Total 89 100.0 100.0 Frequency Percent Percent Percent
WM3 Valid STP 1 1.1 1.1 1.1
TP 39 43.8 43.8 44.9
Valid Cumulative CP 40 44.9 44.9 89.9
Frequency Percent Percent Percent P 9 10.1 10.1 100.0
Valid STP 4 4.5 4.5 4.5
Total 89 100.0 100.0
TP 50 56.2 56.2 60.7
CP 29 32.6 32.6 93.3 PM7

P 6 6.7 6.7 100.0


Valid Cumulative
Total 89 100.0 100.0 Frequency Percent Percent Percent

PM1 Valid STP 14 15.7 15.7 15.7


TP 51 57.3 57.3 73.0

Valid Cumulative CP 16 18.0 18.0 91.0


Frequency Percent Percent Percent P 8 9.0 9.0 100.0
Valid STP 12 13.5 13.5 13.5
Total 89 100.0 100.0
TP 50 56.2 56.2 69.7
CP 23 25.8 25.8 95.5 RM1

P 4 4.5 4.5 100.0


Valid Cumulative
Total 89 100.0 100.0 Frequency Percent Percent Percent
Valid STP 8 9.0 9.0 9.0
PM2
TP 70 78.7 78.7 87.6

Valid Cumulative CP 9 10.1 10.1 97.8


Frequency Percent Percent Percent P 2 2.2 2.2 100.0
Valid STP 10 11.2 11.2 11.2 Total 89 100.0 100.0
TP 60 67.4 67.4 78.7
CP 19 21.3 21.3 100.0 RM2

Total 89 100.0 100.0


Valid Cumulative
PM3 Frequency Percent Percent Percent
Valid STP 7 7.9 7.9 7.9
Valid Cumulative TP 36 40.4 40.4 48.3
Frequency Percent Percent Percent CP 38 42.7 42.7 91.0
Valid STP 10 11.2 11.2 11.2 P 8 9.0 9.0 100.0
TP 69 77.5 77.5 88.8
Total 89 100.0 100.0
CP 10 11.2 11.2 100.0
Total 89 100.0 100.0
RM3
Valid Cumulative KP2
Frequency Percent Percent Percent Valid Cumulative
Frequency Percent Percent Percent
Valid STP 8 9.0 9.0 9.0
TP 56 62.9 62.9 71.9 Valid STP 8 9.0 9.0 9.0
TP 52 58.4 58.4 67.4
CP 21 23.6 23.6 95.5
CP 25 28.1 28.1 95.5
P 4 4.5 4.5 100.0
P 4 4.5 4.5 100.0
Total 89 100.0 100.0
Total 89 100.0 100.0
RM4
KP3
Valid Cumulative
Frequency Percent Percent Percent Valid Cumulative
Frequency Percent Percent Percent
Valid STP 5 5.6 5.6 5.6
TP 61 68.5 68.5 74.2 Valid STP 11 12.4 12.4 12.4
TP 54 60.7 60.7 73.0
CP 22 24.7 24.7 98.9
CP 24 27.0 27.0 100.0
P 1 1.1 1.1 100.0
Total 89 100.0 100.0
Total 89 100.0 100.0
KP4
RM5

Valid Cumulative
Valid Cumulative
Frequency Percent Percent Percent
Frequency Percent Percent Percent
Valid 1 2 2.2 2.2 2.2
Valid STP 9 10.1 10.1 10.1 STP 22 24.7 24.7 27.0
TP 70 78.7 78.7 88.8
TP 46 51.7 51.7 78.7
CP 10 11.2 11.2 100.0
CP 14 15.7 15.7 94.4
Total 89 100.0 100.0
P 5 5.6 5.6 100.0
RM6
Total 89 100.0 100.0

Valid Cumulative KP5


Frequency Percent Percent Percent
Valid STP 17 19.1 19.1 19.1 Valid Cumulative
TP 56 62.9 62.9 82.0 Frequency Percent Percent Percent
CP 13 14.6 14.6 96.6 Valid STP 12 13.5 13.5 13.5
TP 60 67.4 67.4 80.9
P 3 3.4 3.4 100.0
CP 16 18.0 18.0 98.9
Total 89 100.0 100.0
P 1 1.1 1.1 100.0
RM7
Total 89 100.0 100.0

Valid Cumulative KP6


Frequency Percent Percent Percent
Valid STP 15 16.9 16.9 16.9 Valid Cumulative
TP 55 61.8 61.8 78.7 Frequency Percent Percent Percent
CP 16 18.0 18.0 96.6 Valid STP 31 34.8 34.8 34.8
TP 49 55.1 55.1 89.9
P 3 3.4 3.4 100.0
CP 9 10.1 10.1 100.0
Total 89 100.0 100.0
Total 89 100.0 100.0
KP1
KP7
Valid Cumulative
Frequency Percent Percent Percent Valid Cumulative
Frequency Percent Percent Percent
Valid STP 9 10.1 10.1 10.1
TP 44 49.4 49.4 59.6 Valid STP 20 22.5 22.5 22.5
TP 59 66.3 66.3 88.8
CP 29 32.6 32.6 92.1
CP 10 11.2 11.2 100.0
P 7 7.9 7.9 100.0
Total 89 100.0 100.0
Total 89 100.0 100.0
KP8 KAM4
Valid Cumulative Valid Cumulative
Frequency Percent Percent Percent Frequency Percent Percent Percent
Valid STP 21 23.6 23.6 23.6 Valid STP 27 30.3 30.3 30.3
TP 51 57.3 57.3 80.9 TP 54 60.7 60.7 91.0
CP 17 19.1 19.1 100.0 CP 8 9.0 9.0 100.0
Total 89 100.0 100.0 Total 89 100.0 100.0

KP9 KAM5

Valid Cumulative Valid Cumulative


Frequency Percent Percent Percent Frequency Percent Percent Percent
Valid STP 30 33.7 33.7 33.7 Valid STP 33 37.1 37.1 37.1
TP 43 48.3 48.3 82.0 TP 39 43.8 43.8 80.9
CP 16 18.0 18.0 100.0 CP 17 19.1 19.1 100.0
Total 89 100.0 100.0 Total 89 100.0 100.0

KP10 KAM6

Valid Cumulative Valid Cumulative


Frequency Percent Percent Percent Frequency Percent Percent Percent
Valid STP 4 4.5 4.5 4.5 Valid STP 20 22.5 22.5 22.5
TP 38 42.7 42.7 47.2 TP 43 48.3 48.3 70.8
CP 45 50.6 50.6 97.8 CP 20 22.5 22.5 93.3
P 2 2.2 2.2 100.0 P 6 6.7 6.7 100.0
Total 89 100.0 100.0 Total 89 100.0 100.0

KAM1 KAM7

Valid Cumulative Valid Cumulative


Frequency Percent Percent Percent Frequency Percent Percent Percent
Valid STP 18 20.2 20.2 20.2 Valid STP 6 6.7 6.7 6.7
TP 34 38.2 38.2 58.4 TP 59 66.3 66.3 73.0
CP 35 39.3 39.3 97.8 CP 22 24.7 24.7 97.8
P 2 2.2 2.2 100.0 P 2 2.2 2.2 100.0
Total 89 100.0 100.0 Total 89 100.0 100.0

KAM2 KAM8

Valid Cumulative Valid Cumulative


Frequency Percent Percent Percent Frequency Percent Percent Percent
Valid STP 18 20.2 20.2 20.2 Valid STP 10 11.2 11.2 11.2
TP 40 44.9 44.9 65.2 TP 34 38.2 38.2 49.4
CP 31 34.8 34.8 100.0 CP 44 49.4 49.4 98.9
Total 89 100.0 100.0 P 1 1.1 1.1 100.0

KAM3 Total 89 100.0 100.0

KAM9
Valid Cumulative
Frequency Percent Percent Percent
Valid Cumulative
Valid STP 23 25.8 25.8 25.8 Frequency Percent Percent Percent
TP 37 41.6 41.6 67.4
Valid STP 17 19.1 19.1 19.1
CP 29 32.6 32.6 100.0 TP 61 68.5 68.5 87.6
Total 89 100.0 100.0 CP 11 12.4 12.4 100.0
Total 89 100.0 100.0
VM1
Valid Cumulative
Frequency Percent Percent Percent
Valid STP 3 3.4 3.4 3.4
TP 59 66.3 66.3 69.7
CP 27 30.3 30.3 100.0
Total 89 100.0 100.0

VM2

Valid Cumulative
Frequency Percent Percent Percent
Valid STP 3 3.4 3.4 3.4
TP 68 76.4 76.4 79.8
CP 18 20.2 20.2 100.0
Total 89 100.0 100.0

VM3

Valid Cumulative
Frequency Percent Percent Percent
Valid STP 7 7.9 7.9 7.9
TP 67 75.3 75.3 83.1
CP 15 16.9 16.9 100.0
Total 89 100.0 100.0

VM4

Valid Cumulative
Frequency Percent Percent Percent
Valid STP 21 23.6 23.6 23.6
TP 51 57.3 57.3 80.9
CP 17 19.1 19.1 100.0
Total 89 100.0 100.0
Lampiran 5. Uji Bivariat
JenisKelamin
Crosstab
JenisKelamin
Pria Wanita Total

Kepuasan Sangat Count 0 2 2


Pelayanan Tidak Puas % within KepuasanPelayananMakanan .0% 100.0% 100.0%
Makanan

Tidak Puas Count 31 30 61


% within KepuasanPelayananMakanan 50.8% 49.2% 100.0%

Cukup Puas Count 9 17 26


% within KepuasanPelayananMakanan 34.6% 65.4% 100.0%

Total Count 40 49 89
% within KepuasanPelayananMakanan 44.9% 55.1% 100.0%

Chi-Square Tests
Value df Asymp. Sig. (2-sided)

Pearson Chi-Square a 2 .165


3.605
Likelihood Ratio 4.379 2 .112
Linear-by-Linear Association .592 1 .441
N of Valid Cases 89

a. 2 cells (33,3%) have expected count less than 5. The minimum expected count is
,90.

Umur
Crosstab
Umur

18-38 39-59 60-80 Total

Kepuasan Sangat Count 1 0 1 2


Pelayanan Tidak Puas % within KepuasanPelayananMakanan 50.0% .0% 50.0% 100.0%
Makanan
Tidak Puas Count 22 31 8 61
% within KepuasanPelayananMakanan 36.1% 50.8% 13.1% 100.0%

Cukup Puas Count 6 13 7 26


% within KepuasanPelayananMakanan 23.1% 50.0% 26.9% 100.0%

Total Count 29 44 16 89
% within KepuasanPelayananMakanan 32.6% 49.4% 18.0% 100.0%

Chi-Square Tests
Value df Asymp. Sig. (2-sided)

Pearson Chi-Square a 4 .263


5.249
Likelihood Ratio 5.839 4 .211
Linear-by-Linear Association 1.925 1 .165
N of Valid Cases 89

a. 4 cells (44,4%) have expected count less than 5. The minimum expected count
is ,36.
Pendidikan
Crosstab
Pendidikan
SARJA
SD SMP SMA D3 NA Total

Kepuasan Sangat Count 1 0 0 0 1 2


Pelayanan Tidak Puas % within
Makanan KepuasanPelayanan 50.0% .0% .0% .0% 50.0% 100.0%
Makanan
Tidak Puas Count 12 6 27 4 12 61
% within

KepuasanPelayanan 19.7% 9.8% 44.3% 6.6% 19.7% 100.0%


Makanan
Cukup Puas Count 6 1 12 2 5 26
% within

KepuasanPelayanan 23.1% 3.8% 46.2% 7.7% 19.2% 100.0%


Makanan
Total Count 19 7 39 6 18 89
% within
KepuasanPelayanan 21.3% 7.9% 43.8% 6.7% 20.2% 100.0%
Makanan

Chi-Square Tests
Value df Asymp. Sig. (2-sided)

Pearson Chi-Square a 8 .869


3.861
Likelihood Ratio 4.661 8 .793
Linear-by-Linear Association .001 1 .976
N of Valid Cases 89

a. 9 cells (60,0%) have expected count less than 5. The minimum expected
count is ,13.

Pekerjaan
Crosstab
Pekerjaan

TidakKerj
PETANI NELAYAN PEDAGANG SWASTA PNS a Total

Kepuasan Sangat Count 1 0 0 1 0 0 2


Pelayanan Tidak Puas % within
Makanan KepuasanPelayana 50.0% .0% .0% 50.0% .0% .0% 100.0%
nMakanan
Tidak Puas Count 2 1 8 16 7 27 61
% within

KepuasanPelayana 3.3% 1.6% 13.1% 26.2% 11.5% 44.3% 100.0%


nMakanan
Cukup Puas Count 1 0 6 5 4 10 26
% within

KepuasanPelayana 3.8% .0% 23.1% 19.2% 15.4% 38.5% 100.0%


nMakanan
Total Count 4 1 14 22 11 37 89
% within
KepuasanPelayana 4.5% 1.1% 15.7% 24.7% 12.4% 41.6% 100.0%
nMakanan
Chi-Square Tests
Value df Asymp. Sig. (2-sided)
Pearson Chi-Square a 10 .185
13.737
Likelihood Ratio 9.028 10 .529
Linear-by-Linear Association .160 1 .689
N of Valid Cases 89

a. 12 cells (66,7%) have expected count less than 5. The minimum expected count
is ,02.

EtnikSuku
Crosstab
EtnikSuku

JAWA BATAK MELAYU PADANG ACEH Total

Kepuasan Sangat Count 1 0 1 0 0 2


Pelayana Tidak % within
n Puas
KepuasanPelayanan 50.0% .0% 50.0% .0% .0% 100.0%
Makanan
Makanan
Tidak Count 21 22 7 7 4 61
Puas % within

KepuasanPelayanan 34.4% 36.1% 11.5% 11.5% 6.6% 100.0%


Makanan
Cukup Count 10 5 4 4 3 26
Puas % within

KepuasanPelayanan 38.5% 19.2% 15.4% 15.4% 11.5% 100.0%


Makanan
Total Count 32 27 12 11 7 89
% within
KepuasanPelayanan 36.0% 30.3% 13.5% 12.4% 7.9% 100.0%
Makanan

Chi-Square Tests

Value df Asymp. Sig. (2-sided)

Pearson Chi-Square a 8 .651


5.963
Likelihood Ratio 6.211 8 .624
Linear-by-Linear Association .649 1 .421
N of Valid Cases 89

a. 9 cells (60,0%) have expected count less than 5. The minimum expected count is ,16.

LamaRawat
Crosstab
LamaRawat

3-6 7-10 11-14 Total

Kepuasan Sangat Tidak Count 1 1 0 2


Pelayanan Puas % within KepuasanPelayananMakanan 50.0% 50.0% .0% 100.0%
Makanan
Tidak Puas Count 32 26 3 61
% within KepuasanPelayananMakanan 52.5% 42.6% 4.9% 100.0%

Cukup Puas Count 17 7 2 26


% within KepuasanPelayananMakanan 65.4% 26.9% 7.7% 100.0%

Total Count 50 34 5 89
% within KepuasanPelayananMakanan 56.2% 38.2% 5.6% 100.0%
Chi-Square Tests
Value df Asymp. Sig. (2-sided)

Pearson Chi-Square a 4 .704


2.171
Likelihood Ratio 2.332 4 .675
Linear-by-Linear Association .441 1 .507
N of Valid Cases 89

a. 5 cells (55,6%) have expected count less than 5. The minimum expected count
is ,11.

PerilakuMerokok
Crosstab
PerilakuMerokok

YA TIDAK Total

Kepuasan Sangat Count 0 2 2


Pelayanan Tidak Puas % within .0% 100.0% 100.0%
Makanan KepuasanPelayananMakanan

Tidak Puas Count 20 41 61


% within 32.8% 67.2% 100.0%

KepuasanPelayananMakanan
Cukup Puas Count 8 18 26
% within 30.8% 69.2% 100.0%

KepuasanPelayananMakanan
Total Count 28 61 89
% within 31.5% 68.5% 100.0%
KepuasanPelayananMakanan

Chi-Square Tests

Value df Asymp. Sig. (2-sided)

Pearson Chi-Square a 2 .615


.974
Likelihood Ratio 1.566 2 .457
Linear-by-Linear Association .043 1 .836
N of Valid Cases 89

a. 2 cells (33,3%) have expected count less than 5. The minimum expected count is
,63.
PerawatanSebelumnya

Crosstab

PerawatanSebelumnya
PERNAH TIDAKPERNAH Total

Kepuasan Sangat Count 1 1 2


Pelayanan Tidak Puas % within KepuasanPelayananMakanan 50.0% 50.0% 100.0%
Makanan
Tidak Puas Count 21 40 61
% within KepuasanPelayananMakanan 34.4% 65.6% 100.0%

Cukup Puas Count 6 20 26


% within KepuasanPelayananMakanan 23.1% 76.9% 100.0%

Total Count 28 61 89
% within KepuasanPelayananMakanan 31.5% 68.5% 100.0%
Chi-Square Tests
Value df Asymp. Sig. (2-sided)

Pearson Chi-Square a 2 .493


1.415
Likelihood Ratio 1.438 2 .487
Linear-by-Linear Association 1.386 1 .239
N of Valid Cases 89

a. 2 cells (33,3%) have expected count less than 5. The minimum expected count is ,63.

JenisDiet
Crosstab
JenisDiet

NORMAL SESUAIPENYAKIT Total

Kepuasan Sangat Count 2 0 2


Pelayanan Tidak Puas % within KepuasanPelayananMakanan 100.0% .0% 100.0%
Makanan

Tidak Puas Count 53 8 61


% within KepuasanPelayananMakanan 86.9% 13.1% 100.0%

Cukup Puas Count 16 10 26


% within KepuasanPelayananMakanan 61.5% 38.5% 100.0%

Total Count 71 18 89
% within KepuasanPelayananMakanan 79.8% 20.2% 100.0%

Chi-Square Tests
Value df Asymp. Sig. (2-sided)

Pearson Chi-Square a 2 .020


7.778
Likelihood Ratio 7.572 2 .023
Linear-by-Linear Association 7.539 1 .006
N of Valid Cases 89

a. 2 cells (33,3%) have expected count less than 5. The minimum expected count is ,40.

StatusKawin
Crosstab
StatusKawin

KAWIN TIDAKKAWIN Total

Kepuasan Sangat Tidak Count 2 0 2


Pelayanan Puas % within KepuasanPelayananMakanan 100.0% .0% 100.0%
Makanan
Tidak Puas Count 52 9 61
% within KepuasanPelayananMakanan 85.2% 14.8% 100.0%

Cukup Puas Count 20 6 26


% within KepuasanPelayananMakanan 76.9% 23.1% 100.0%

Total Count 74 15 89
% within KepuasanPelayananMakanan 83.1% 16.9% 100.0%

Chi-Square Tests
Value df Asymp. Sig. (2-sided)

Pearson Chi-Square a 2 .518


1.316
Likelihood Ratio 1.596 2 .450
Linear-by-Linear Association 1.253 1 .263
N of Valid Cases 89

a. 3 cells (50,0%) have expected count less than 5. The minimum expected count
is ,34.
Lampiran 6. Uji Multivariat

Coefficientsa
Model Unstandardized Coefficients Standardized Coefficients t Sig.

B Std. Error Beta

(Constant) 130.235 21.061 6.184 .000


WM .781 .650 .210 1.201 .242

PM 1.563 .624 .494 2.504 .020

RM -.203 .471 -.077 -.431 .670

KP .402 .466 .165 .863 .397

KAM -1.417 .742 -.396 -1.908 .069

VMM -2.209 .713 -.560 -3.099 .005


PERNYATAAN KEASLIAN SKRIPSI

ANALISIS TINGKAT KEPUASAN PASIEN RAWAT INAP


TERHADAP PELAYANAN MAKANAN
DI RSU HAJI MEDAN
TAHUN 2017

SKRIPSI

Dengan ini saya menyatakan bahwa dalam skripsi ini tidak terdapat karya yang
pernah di ajukan untuk memperoleh gelar kesarjanaan di suatu perguruan tinggi,
dan sepanjang pengetahuan saya juga tidak terdapat karya atau pendapat yang
pernah ditulis atau diterbitkan oleh orang lain, kecuali yang secara tertulis diacu
dalam naskah ini dan disebut dalam daftar pustaka.

Medan, Juli 2017

Poppy Harizani Nst


NIM. 121000468

iii