MONICA ESTOPIA CUENCA

#120 Veterans Avenue Brgy. Holy Spirit Quezon City

Mobile Number: 09219484887
Email Adress: cuencamonica@icloud.com

OBJECTIVE: To work in reputable organization where I can utilize my talents, experiences and skills, I
wanted to be a part of a dynamic team and in the future be an asset of the company & to be able to
apply my acquired skills to the fullest.

PERSONAL INFORMATION:
Nationality : Filipino
Date of Birth : January 13, 1992
Age : 27
Marital Status : Single

CAREER EXPERIENCE:

LUCK SEA GLOBAL – June 2018 to February 2019

SHAW BOULEVARD, MANDALUYONG CITY

 Making sure the business operates smoothly.

 Doing all tasks assigned by the sales manager
 Entering customer and account data from source documents within time limits

CDR KING / DATA ENCODER – June 2014 – July 2015

BINONDO MANILA

 Insert customer and account data by inputting text based and numerical information from
source documents within time limits
 Compile, verify accuracy and sort information according to priorities to prepare source data for
computer entry

EPERFORMAX – CUSTOMER SERVICE / CALL CENTER AGENT

MAKATI, PHILIPPINES - Sept 2012 – March 2013

 Obtains client information by answering telephone calls; interviewing clients; verifying

information.
 Determines eligibility by comparing client information to requirements.
 Establishes policies by entering client information; confirming pricing.
 Informs clients by explaining procedures; answering questions; providing information.
 QUANTUM AMUSEMENT – CASHIER / OPERATION CLERK
GreenHills, San Juan – January 2012 – July 2012

 Answers customer’s questions

 Maintains communication equipment by reporting problems.
 Accomplishes sales and organization mission by completing related results as needed.

FIRST GOLDEN ACHIEVERS REALTY AND DEV’T CORP.

PROPERTY CONSULTANT
June 2011 – August 2012

LAND TRANSPORTATION OFFICE (LTO)

INTELLIGENCE & INVESTIGATION DIVISION
ON THE JOB TRAINING - November 22, 2010 – February 18 2011

SEMINAR ATTENDED:
SOUTHERN LUZON TECHNOLOGICAL COLLGE FOUNDATION, INC
100- HOUR FINISHING COURSE FOR CALL CENTER AGENT
22 Matalino St. Brgy Central Diliman Quezon City

EDUCATIONAL BACKGROUND

COLLEGE : ASIAN INSTITUTE OF COMPUTER STUDIES (AICS)

: COMMONWEALTH AVENUE, QUEZON CITY
: Business Information Management (BIM)
: SY: 2009-2011

SECONDARY : : GIDEON SCHOOL OF QUEZON CITY

: VETERANS AVENUE, HOLY SPIRIT QUEZON CITY
: SY: 2004 - 2019
OTHER SKILLS

 Computer Literate -Adapt in the use of Microsoft Word, Excel and Power Point
 Highly organized and dedicated with a positive attitude
 Sincere, hardworking, self-motivated and able to adapt new work environment
 Works well under pressure and can work with minimum supervision

DECLARATION:
I hereby certify that the above written facts are true and correct to be the best of my knowledge.

___________________
Applicant’s Signature