The Influence of Cybercrime on the E-commerce Customers

Trust in the era of industrial revolution 4.0

ES Soegoto1* and U Ardiansah2

Departemen Teknik dan Ilmu Komputer, Universitas Komputer Indonesia, Indonesia

*eddysoeryantos@email.unikom.ac.id

Abstract. The rise of cybercrime in Indonesia raises many effects, one of which affect the government's plans to
support the industrial revolution 4.0. Because, industrial revolution 4.0 will use more technologies media and the
Internet, so it will raise the cybercrime and will affect public confidence in using the Internet. So how the impact
of cybercrime will affect confidence of E-Commerce consumer in making transaction, whether will be
accompanied by the support and trust of the public, or otherwise. This study aimed to determine the effect of
cybercrimes against consumers satisfaction in E-Commerce and how much influence cybercrime on consumer
confidence in the era of industrial revolution 4.0. The method used is descriptive and cross-sectional survey.
Results from the study showed that cybercrime proved not have a negative effect on consumer confidence in E-
Commerce. and consumer believe that e-commerce can protect the process of buying and selling.

1. Introduction
According to Parker, cyber crime is an act or incident related to computer technology. Where a
person benefit at the expense of others [1]. Meanwhile, according to Peter, virtual crime is a crime
committed using a computer or computer system. But the nature of cyber-crime is more complex. Cyber-
crime can conduct reconnaissance into the computer system even though itself did not have
authorization, it can cause a lot of possibilities including data theft, money, even sensitive information
[2]. Indonesia is now preparing for the industrial era 4.0. This industrial revolution will impact changed
the design, manufacturing, operations, product and production system [3]. Included in the transaction or
shopping, which will be turned towards the digital one of which is e-commerce. E-commerce commonly
known as eCommerce, consists of the buying and selling of products or services over electronic systems
such as the Internet and other computer networks. Intent is a technology for e-commerce because it
offers an easier way to access companies and individuals with a very low cost to conduct daily business
transactions [4-8].
The development of information and communication technologies over time is rapidly increasing,
this is evidenced by the increasing number of active Internet users in the world. According to the website
internetworldsats.com commencing 31 December 2018 the number of internet users reached
4,241,972,790 users worldwide dominated by a user of the Asian region amounted to 54.7% [9]. It
proves that the internet needs in Asian communities are very high, including in Indonesia. According to
a survey conducted by APJII (Indonesian Internet Service Provider Association) in 2017 Indonesia
Internet users reached 54.68% of the total population of Indonesia [10]. The following is the result of a
survey conducted by internetworldstat.com regarding world internet user statistics in 2019:

Internet World Penetrations Rate by geographic region -

march 2019

North America

Europe

Australia / Oceania

Latin America / Carribbean

Middle East

World, Avg

Asia

Africa

0,00% 10,00% 20,00% 30,00% 40,00% 50,00% 60,00% 70,00% 80,00% 90,00%100,00%

Figure 1 Internet World Penetrations rate

Based on Figure 1 that the penetration of world internet users increased by 55.6% based on the
results of the last survey conducted in March 2019. It seems that Asia has a penetration rate of 54.7%
of the total world population
Below is the graph of Internet growth in Indonesia:

Figure 2 The growth of Internet users in Indonesia. Source: APJII 2017

 Based on Figure 2 shows that Internet users in Indonesia is increasing every year and never to
decline from 1998. The duration of use of the Internet also reflects how much the community needs of
the Internet, the following picture internet usage duration in Indonesia :

Figure 3 The duration of use Internet in Indonesia. Source APJII 2017

Indonesia internet usage penetration very rapidly, due to several factors including the
accessibility of the purchase price of smartphones in Indonesia today, almost half of Indonesia's
population owns a smartphone and use it as a tool to support the needs of life, it is supported by the
results of a survey conducted in 2017 bellow

Figure 4 Device Ownership Percentage 2017 Source APJII

 However this is accompanied by rampant violations / crimes committed on the Internet or who
is often called cybercrime. The method used in this study was a survey in order to determine the impact
of cybercrime on consumer confidence in e-commerce, as well as whether cybercrime effect on
customer satisfaction in E-Commerce.

2. Method
This study uses descriptive methods and surveys to collect data, this method is used to determine
respondents 'responses to questions posed by researchers, including respondents' confidence in digital
transactions in E-Commerce and respondents 'experience of digital crime and respondents' optimism in
facing the era of revolution industry 4.0. Data obtained from respondents used as a reference for
researchers in drawing conclusions for this study, the samples taken were Informatics Engineering
students from the Universitas Komputer Indonesia (UNIKOM). The survey was conducted on March
18, 2019 in the Universitas Komputer Indonesia campus environment.

3. Results and Discussion

After conducting interviews at the respondents and get the results, it will be used as a reference of
this study. In the table below are the result of a survey on the confidence of respondents to the E-
Commerce:

Table 1 Consumer confidence levels of E-Commerce

Level of confidence number of Respondents Percentage (%)

Strongly believes 5 25%
Believe 9 45%
Less Believe 5 25%
Do not believe 1 5%
total 20 100%

Result of 20 respondents, researchers get the data that is already in the mentioned in table 1,
as many as 25% of respondents feel very confident of the quality and safety of E-Commerce, which is
the reason they feel very confident is never to be victim of cybercrime and feeling that the more
advanced the technology information, the security level even more updated. So as much as 45% of
respondents felt confident about the quality and safety of E-Commerce, their reason is they know that
cybercrime has the potential to be harmful to the security of transactions, but respondents felt that self
defense (sorting items to be purchased and see the reputation of the seller) can improve security transact.
Some 25% of respondents feel that they lack confidence because they think that the cyber criminals
certainly capable of breaking into the existing security system, so the security of transactions and the
level of confidence of respondents to the E-Commerce lacking. 5% of respondents did not believe it
because it had been victims of cyber crime and feel cured transactions in E-Commerce.
Then down bellow is a survey of respondents' experience of fraud by cyber criminals:

Table 2 Respondent Experience Against Cybercrime

Respondent experience number of Respondents Percentage (%)

Ever experienced 1 5%
Never Had 19 95%
 total 20 100%
Of the total 20 same respondents, 5% of respondents had experienced cyber fraud, while
95% of respondents have never experienced fraud in E-Commerce.

Table 3 The optimism level Respondents Facing Industrial Revolution 4.0

Respondents optimism
Facing the Revolutionary Era number of Respondents Percentage (%)
industry 4.0
very Optimistic 2 10%
Optimistic 16 80%
Less Optimistic 1 5%
not Optimistic 1 5%
total 20 100%

Can be seen, the results of a survey conducted on 20 respondents about optimism respondents
in the era of the industrial revolution 4.0. As many as 80% of the total respondents were optimistic about
the era of the industrial revolution 4.0, they believe can take a significant change in the transaction, they
also believe that the growing order industry it will be more convenient and practical to do things later if
there has been a change in the era of industry in Indonesia. Meanwhile 10% of respondents feel very
optimistic in the face of changes in the industry, they are also ready to cope with change. They trust with
the experience of using digital media, they feel it is sufficient capital to face the era of the industrial
revolution 4.0. besides that they also feel that the ease and practicality of doing things through digital
media is a very helpful thing of their lives. As many as 5% of the respondents feel less optimistic because
they are comfortable in doing some things conventionally, they assume that the conventional methods
have to stay there, because not all be able to use digital media as a platform. The remaining 5% of the
respondents feel that they are not optimistic for the era of the industrial revolution was 4.0 due to factors
privacy and security. They still have concerns in using digital media as a platform, so for them the
conventional method used today is the most optimal choice for them.

Based on survey data that has been conducted by researchers see that:
1. Most respondents felt that the level of security in e-commerce transactions can be trusted.
2. Respondents felt ready to face the Industrial Revolution 4.0.
3. Respondents are aware of the influence of personal prudence and foresight to choose a trusted
seller on E-Commerce

4. Conclusion
Conclusion of the research is consumers have confidence to transact online on an e-commerce and
cybercrime proved no effect because the level of security in e-commerce today is updated from time to
time along with the development of science and technology. In addition prudence factor also affects the
virtual crime itself. As long as consumers make a transaction in reliable or verified e-commerce and see
the reputation of sellers in e-commerce, then the security of transactions will be higher and virtual crime
rates can be anticipated even though the number of cybercrimes are increasing day by day. because a lot
of selling the service provider that uses algorithms to better ensure the security of transactions and
consumer awareness in the use of services to transact.
5. References

[1] Parker, DB, & Parker, DB (1976). Crime by computer (pp. Xi-xii). New York: Scribner.
[2] Peter Stephenson, Investigating Computer Related Crime: A Handbook for Cooperate
Investigators, (London New York Washington DC: CRS Press, 2000), pp. 56
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Industry 4.0: The future of productivity and growth in manufacturing industries. Boston Consulting
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[9] http://www.internetworldstats.com. World Internet Usage and Population.2018
[10] http://www.apjii.or.id penetration and Internet User Behavior Indonesia - Downloaded to Utut
Ardiansah