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During activation of asset

asr activate_asset command

Service tag information is fetched from client on 6481


service responsible responsible

" svc:/network/stlisten:default "

if either of the following is not available

- service tag [ installed and running ]


svcs -a | grep reg
- serial number in /var/run/psn file and sneep command should give correct SN
- stlisten in ASSET
- stdiscover in SASM

we will get the following error messages

"Unable to contact Service Tags on asset


Please check if Service Tags is installed, running, and network accessible."

reverse is not true i,e if we deactivate the asset it will not look for the asset's information
no network communication will happen between SASM and asset during deactivation

Even during a fault SASM will fetch the asset information from it's local resource and send to
transport.sun.com for logging Service request

Port 162 and 1691 are used for SNMP communication

We can reconfigure the SNMP ports using asrassetmenu.sh script available in


option

Add a trap-destination to Sun Mangement Center

simple trouble shooting commands


---------------------------------------------------
use

#snoop host port

to see the traffic between the SASM and assets

#netstat -an | grep

to check the connection status


check the port status

Product

Sun Fire V280 Server


Sun Fire V210 Server
Sun Fire V440 Server
Sun Fire V240 Server
Sun Fire V245 Server
Sun Fire V445 Server
Sun Fire V215 Server

Sun Fire X4500 Server


Sun Fire X4270 Server
Sun Fire X4170 Server
Sun Fire X4140 Server
Sun Fire X4440 Server
Sun Fire X4600 Server
Sun Fire X4540 Server
Sun Fire X4100 M2 Server
Sun Fire X2270 Server
Sun Fire X4275 Server
Sun Fire X4600 M2 Server
Sun Fire X4200 M2 Server
Sun Fire X4200 Server
Sun Fire X4100 Server

Sun Fire V490 Server


Sun Fire V480 Server
Sun Fire V880 Server
Sun Fire V890 Server

Sun SPARC Enterprise M3000 Server


Sun SPARC Enterprise M5000 Server
Sun SPARC Enterprise M4000 Server
Sun SPARC Enterprise M9000 Server
Sun SPARC Enterprise M8000 Server

Sun SPARC Enterprise T5220 Server


Sun SPARC Enterprise T5240 Server
Sun SPARC Enterprise T5120 Server
Sun SPARC Enterprise T5140 Server
Sun SPARC Enterprise T2000 Server
Sun SPARC Enterprise T5440 Server

Sun SPARC Enterprise T1000 Server


Sun SPARC Enterprise T2000 Server

Sun Fire 15K Server


Sun Fire E20K Server
Sun Fire E25K Server

Sun Blade 6000 Modular System


Sun Blade X6220 Server Module
Sun Blade X6240 Server Module
Sun Blade X6440 Server Module
Sun Blade X6270 Server Module
Sun Blade X6275 Server Module
Sun Blade T6300 Server Module
Sun Blade T6320 Server Module
Sun Blade T6340 Server Module

Keywords

Auto service request, Sun Automated Service manager, ASR, ASR systems, SASM, asset, network, port

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