CLINIC SERVICES AND PATIENTS SATISFACTION AMONG GRADE 12 STEM DAY CLASS

STUDENTS OF ASSUMPTION COLLEGE OF DAVAO

A Research Paper

Presented to the Faculty of Senior High School

In Partial Fulfillment
of the Requirements of the subject
Research in Daily Life 2
APP5

Gallo, Blezzy
Labrador, Rechel Ann
Pusta, Jailie B.
Villamor, Patricia Anne P.
July 2019
 CLINIC SERVICES AND PATIENT SATISFACTION AMONG GRADE 12 STEM DAY
CLASS STUDENTS OF ASSUMPTION COLLEGE OF DAVAO.

Dear Respondents,
We are grade 12 STEM students of Assumption College of Davao and we are currently
conducting a simple survey a stated about. Regarding this matter, we would like to request for
our full cooperation to be one of our respondents in this survey, we assure you that any
information you will provide will be respected, kept confidential and will be safely used for the
purpose of this statistical data only.

The questionnaire consists of a number of statements about your care in the clinic. Some
statements may look the same but they are different so please read each one very carefully
before filling it in.

Respectfully,
The Researcher

Directions:
Please place a check in the column which resembles your opinions most closely.

Part 1: Clinic Services

Staff Strongly
agree

Agree Not sure disagree Strongly

disagree

1.The
politeness of
the staff
2. The caring
concern of our
nurses/medical
assistants
3. The
helpfulness of
the people who
assisted you
4. The
professionalism
of our staff
5. Getting care
for illness
/injury as soon
as you wanted
it

Communication Strongly
agree

Agree Not sure disagree Strongly

disagree

1.Getting
advice when
needed during
medication
2. Instructions
regarding
medication/
follow up care
3.
Effectiveness
of our health
information
materials
4. Explaination
of the test
results in a
reasonable
amount of time
5. Willingness

to listen
carefully to you

Services
and
Appointment

Strongly
Agree

Agree Not Sure Disagree Strongly

Disagree
1. They don’t
seem to listen
to anything I
tell
them during
my
consultation
2. It’s easy to
get an
appointment if
I need
to come back
to the clinic.
3.I’m usually
kept waiting a
long time in
the
waiting area.
4.I feel that
I’m in good
hands when I
come to
the clinic
5.Sometimes
the person I
see in clinic is
too
busy to spend
enough time
with me.
6.I’m given as
much time as
I need for my
consultation.
7.I’m rarely
asked which
treatments I

would
prefer.
8.I’m usually
told what the
possible side
effects of the
tablets could
be.
9.The person I
see in clinic
really knows
what he/she is
talking about.
10.Visiting the
clinic is not a
stressful
occasion.