Portal Runtime Error/Web Signer Applet Issue

Portal Runtime Error/Web Signer Applet Issue

Please follow the below mentioned steps, whenever the following messages are displayed
during application processing in BAP.

SYMPTOM(S)

Figure 1

Figure 2

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 Portal Runtime Error/Web Signer Applet Issue

CAUSE

 Java applets are blocked by the security settings of the browser

SOLUTION

 Install latest java version from https://java.com/en/download/ and follow

the instructions of the site.
Note: Uninstallation of older versions of java is required (Java installer will prompt to
uninstall older versions of java from the machine)

 Disable protected mode in Internet Explorer

Open Internet Explorer, click on Tools and then click on Internet options.
Under Security tab you will see a checkbox to Enable Protected Mode, uncheck this
checkbox and click on Apply.

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 Portal Runtime Error/Web Signer Applet Issue

 Clear Browser Cache

Open Internet Explorer, click on Tools and then click on Internet options.
You will see Delete option under Browsing history. Click on Delete.

 Clear Java Cache

Click on the Start button and then click on the Control Panel option.
Double click on the Java icon to open the Java Control Panel.

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 Portal Runtime Error/Web Signer Applet Issue

In the Java Control Panel, under the General tab, click Settings under the
Temporary Internet Files section.
The Temporary Files Settings dialog box appears.

Click Delete Files on the Temporary Files Settings dialog.

The Delete Files and Applications dialog box appears.

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 Portal Runtime Error/Web Signer Applet Issue

Click OK on the Delete Files and Applications dialog. This deletes all the
Downloaded Applications and Applets from the cache.

 Restart Internet Explorer

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 Portal Runtime Error/Web Signer Applet Issue

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