A

SUMMER INTERNSHIP PROJECT REPORT

ON
“effectiveness of training and development”

“wockhardt hospitals”

Submitted to
ATMIYA Institute of Technology & Science

IN PARTIAL FULFILLMENT OF THE REQUIREMENT OF

THE AWARD FOR THE DEGREE OF

MASTER OF BUSINESS ADMINISTRATION

Under
Gujarat Technological University
UNDER THE GUIDANCE OF

(Mr. Amit Raniga) (Mr. Jignesh Patel)

(assistant professor) (HR manager)

Submitted by
(STUDENT NAME)
Enrollment No.:
M.B.A – SEMESTER III

ATMIYA Institute of Technology & Science

M.B.A PROGRAMME
Affiliated to Gujarat Technological University, Ahmedabad
July 2018
COMPANY INTERNSHIP CERTIFICATE

I
COLLEGE CERTIFICATE

II
 PREFACE

“Knowledge is the ocean that cannot be fathomed the deeper you go, the
more you see its unbounded profundity”

I am privileged to be one of the student who got an opportunity to do my training with

wockhardt hospitals. My involvement in the project has been very challenging and has
provided me a platform my potential in the most constructive way.

During the training period I have studied deeply of hiring in wockhardt hospitals. And did a
SWOT analysis of wockhardt hospitals. To find out the shortcoming and potential and there
by recommended suggestions.

I conducted my summer training at wockhardt hospitals.

IV
 ACKNOWLEDGMENT

It is my pleasure to present this report before you. I think to all people who have helped to me
to get the necessary information regarding my project.

I heartily think to the wockhardt hospitals they are very helpful in giving me the
whole detail of its human resource department. And also member of wockhardt hospitals they
are very helpful at every time & very enthusiastic. I also thank to Mr. jaydeep trivedi who
give guidance to me regarding the project.
I would like to thank to Mr. amit raniga for providing me guidance regarding this project.

This project of work has helped me in acquiring valuable knowledge regarding application of
theoretical knowledge and has also helped me to understand in a better way what I learnt in
theory.

Finally, I express my feeling of thanks to my all faculty members,my friends, family

members and each and every person who has helped me directly or indirectly while training
and preparation of this report.

Dhatree Dave
(MBA
STUDENT)

V
 DECLARATION
I, dhatree Dave here by declare that the report for ”summer internship project report” en title
“ EFFECTIVENESS OF TRAINING AND DEVELOPMENT “ is a result of my own work
and my indebtedness to other work publications, references, if any have been duly
acknowledged.

Place: Rajkot
Date: Dhatree Dave

VI
 Executive Summary

Training of the employees is as per they need and all the employees have not a same type of
training ,that research is going with employees requirement and need of existing employees.
The all research is going on with the survey of existing staff with the observation and asking
question regarding training with the help of questionnaire.
Employees are need more training for their growth of the job that is needed in organization
relate with the person‟s position of the job.

VII
 TABLE OF CONTENTS
Sr. No. Particulars Page No.
Preface
Acknowledgment
Declaration
Executive Summary

1.0 Part – 1 Industry Information

1.1 About the Industry
1.2 World Market
1.3 Indian Market
1.4 The growth of the Industry

2.0 Part – II Organization Information

2.1 About Organization
Introduction to Functional Department
Finance
2.2 Marketing
HR
Production
2.3 Organization Structure
2.4 SWOT Analysis

3.0 Part – III – Primary Study

3.1 Introduction to the study
3.2 Literature Review
3.3 Background of the Study
3.4 Problem Statement
3.5 Research Objective

4.0 Research Methodology

4.1 Research Design
4.2 Source/s of Data
4.3 Data Collection Method
4.4 Population
4.5 Sampling Method
4.6 Sampling Frame
4.7 Data Analysis & Interpretation

5.0 Findings

VIII
5.1 Conclusion
5.2 Limitation of the Study

6.0 References / Bibliography (APA Style)

Annexure

IX
 Part – I
Industry
Information

1
 1.1ABOUT THE INDUSTRY
A hospital is a healthcare institution patient treatment with specialized medical and nursing
staff and medical equipment. The best known type of hospital is the general hospital, which
typically has an emergency department to treat urgent hospital problems ranging from fire
and accident victims to a heart attack. A district hospital typically is the major health care
facility in its region, with large number of beds for intensive care.
The healthcare industry is one of the world‟s largest and fastest-growing industries.
Consuming over10 percent of gross domestic product the most developed nations, health care
can form an enormous part of a country‟s economy.
The healthcare industry is the range of companies and non-profit organization that provide
medical services, manufacture medical equipment, and develop pharmaceuticals. It includes
the generation and commercialization of goods and services lending themselves to
maintaining and re-establishing health.
The modern healthcare industry is divided into many sectors and depends on interdisciplinary
terms of trained professionals to meet health needs of individuals and populations.
The healthcare industry is an aggregation and integration of sectors within the economic
system that provides good and services to treat patients with curative and preventive care. It
includes the generation and commercialization of goods and services leading themselves to
maintaining and re-establishing health. The modern healthcare industry is divided into many
sectors and depends on interdisciplinary terms of trained professionals to meet health needs
to individuals and populations.
There are many ways to providing healthcare in the modern world. The place of delivery may

2
be in the home, the community, the workplace, or in health facilities. The most common way
is to face to face delivery, where care provider and patient see each other.
Improving access, coverage and quality of health services depends on the ways services are
organized and managed, and on influencing providers and users. Healthcare is the
maintenance or improvement of health via the diagnosis, treatment and prevention of disease,
illness, injury, and other physical and mental impairments in human beings.

The healthcare equipment and services group consists of companies and entities that provide
medical equipment, medical suppliers, and healthcare services, such as hospitals, home
healthcare providers, and nursing homes. The latter listed industry group includes companies
that provide biotechnology, pharmaceuticals, and miscellaneous scientific services.
Other approaches to defining the scope of the healthcare industry tend to adopt a broader
definition, also including other key actions related to health, such as education and training of
health professionals, regulation and management of health services delivery.

3
 1.2 world market
Such sites include medical doctor‟s offices, small sized clinics, hospitals and care centers.
This sectors is part of the healthcare section one level above.
Medical facility have to The global facility industry encompasses all location where medicine
is practiced on an ongoing basis. meet strict set legal standards in most countries with a
license issued by regulatory agency necessary for each facility begin practicing medicine.
Medical facilities can be privately owned, state owned, or be owned by non- profit
organization or for profit business outfits.
Globally, government spending contributed 55% of total healthcare expenditure in 2013,
while private spending, largely funded through insurance, accounted for the remaining 45%.
However the range is wide- in Europe government spending accounted spending both general
and specialty medicine to treat chronic pathologies, including cancer, diabetes, and
hypertension. These new accounts for 75% of diagnosed illness across the world.
Healthcare includes all the services, produces, equipment, and management of illness and the
preservation of mental and physical well-being. The whole industry cover varied sectors such
as the business of alternative medicine, the organization of health services and medical
devices, organ supplies and, more indirectly veterinarian services.
Various types of residences are available for retires depending on their specific needs.
Developers operating in the field of adult and retirement communities continue to increase
the number of option available. An environment friendly approach to development is
becoming increasingly more and more important with developers opting for renovation and
there eco-friendly option.
The study provide guidance on where to find the greatest opportunities for expansion with
high spending on healthcare, prices of medical devices, consumable and drugs will continue
to decline in the developed market of the US and western Europe.
Marketing a playing a significant role in the senior housing sector, with many retirees
choosing senior living communities based on the wellness programs provided. Senior housing
providers are responding to demand for flexible financing and customized to attract retirees.

4
 1.3 Indian market

Healthcare has become one of India‟s largest sectors – both in terms of revenue and
employment. The industry comprises of hospitals, medical devices, clinical trials,
outsourcing, health insurance and medical equipment. The healthcare industry is growing at a
tremendous pace due to its strength coverage, services and increasing expenditure by public
as well as private players.
The Indian healthcare delivery system is categorized into two major components- public and
private. The government that is public healthcare system comprises limited secondary and
tertiary care institutes in key cities and focuses on providing basic healthcare facilities in the
form of primary healthcare centers in rural areas. The private sectors provides majority of
secondary. Tertiary and quaternary care institutions with a major concentration in metros.
India‟s primary competitive advantage lies in the large pool of well- trained medical
professionals. Also India‟s cost advantage compared to peers in Asia and western countries is
significant – cost of surgery in India is one-tenth of that in the USA or Western Europe.
India‟s constitution guarantee free healthcare for all its citizens, but in practice the private
healthcare sectors is responsible for the majority of healthcare in India, and most healthcare
expenses are paid out of pocket by patients and their families, rather than through insurance.
All government hospitals are to provide healthcare fees of cost.
Public healthcare is free for those, who are below the poverty line. Middle and upper class
individuals tend to use public healthcare less than those with a lower standard of living.
Additionally, females and elderly use public services more
The public health care system was originally developed in order to provide a means to
healthcare access regardless of socioeconomic status. However, reliance on public and
private healthcare sectors varies significantly between statuses.
Several reasons are cited for relying on the private rather than public sectors, the main reason
at the national level is poor quality of the care in the public sector, with more than 57% of
households pointing to this as the reason for a preference for private health care.

5
 1.4 growth of the industry
In between the 1950‟s and 1980‟s the health care facilities and personnel increased
substantially, but gradually due to the fast population growth, the number of licensed medical
practitioners per 10,000 individuals had fallen in the 1980‟s to 3 per 10,000 from the 1981
level of 4 per 10,000.
There were approximately ten hospital beds per 10,000 individuals in 1991. Primary health
centers are majority the cornerstone of the rural health care system.
In the year 1991, India constituted about 22,400 primary health centers, 11,200 hospitals, and
27,400 dispensaries. Such facility were the part of a tiered health care system which funnels
more difficult cases into urban hospitals while attempting to provide routine medical care to
the vast majority in the countryside. Primary health centers and sub-centers would majority
rely on trained paramedical to meet most of their needs.
The healthcare industry operations in both of the private and public sectors. The public
sectors are healthcare system consists of facilities run by the central and state governments.
The facilities are provided freely or at subsidized rates to lower income families in rural and
urban areas.
As the countries middle class continues to grow this country‟s growth will increase. India‟s
ever-growing middle class are able to afford quality healthcare.
Indian health care industry growth story is moving ahead neck to neck with the
pharmaceutical industry & the software industry of the nation. There has been much done in
the health care sector for bringing the improvement like till date, approximately 12% of the
scope offered by the industry has been tapped.
The healthcare industries include systems like ayurveda and homeopathy which are
increasingly gaining prominence overseas. Another major area for investment in India is the
research industry of the healthcare. In India there are tremendous prospects with a huge talent
pool and the rise of biotechnology and bioinformatics.

6
 Part – II
Organization
Information

7
 2.1 About Organization

WOCKHARDT HOSPITALS LIMITED:

Wockhardt ltd. India‟s leading translational pharmaceutical and healthcare company set up its
first hospital in 1989 at Bangalore called wockhardt hospital & heart institute. Since then the
wockhardt hospital and heart institute has become a renowned tertiary level health center
providing cardiac care to patients of all age groups including new born.
A long standing reputation for cardiovascular excellence along with premier diagnostic and
therapeutic capacities enable Wockhardt to treat the most complex and high risk cardiac
patients, a factor which has resulted in the institute being recognized amongst the best heart
hospitals in India and a treatment destination for cardiac patients from neighboring countries.
Wockhardt has undertaken a corporate social responsibility of several hundreds of health
education programs on prevention of diseases and injuries. Every voice is heard and every
single feedback is tracked and worked upon with immediate effect. With the commitment of
enriching the quality of the lives of patients combined with the judicious blend of technology
clinical expertise and personalized care, wockhardt mantra is to attain excellence in patient
satisfaction.
HISTORY:
Wockhardt took over the N.M. Virani charitable hospital situated in Rajkot in August,
2006 converting it into a super-specialty facility. The hospital was formerly run by the Ashok

8
Gonghia Memorable Trust. The project combined the infrastructure and some manpower of
the existing hospital with the technical expertise and over 18 years‟ experience of wockhardt.
They merged with Ashok Gondhia trust Hospital, and thus the name will be of Wockhardt
hospitals but trust remains the same.
There is several remarkable aspect of the information story.
One is that, the hospital continued to operate during the makeover which took approximately
8 months. Also, the high-end facilities are still available at a price which is less than that at
Mumbai or Ahmadabad. This has been a policy decision on the part of the administration.
The IT Team took 6-8 months to get the hospital‟s IT systems ready and rolling. Thereafter
through learning-by-doing, the subsequent facilities were completed much faster.

There were a number of challenges that the team faced when setting up the hospital and
making the sweeping changes. An important one was moving from a „charitable trust culture‟
to a corporate, professional environment. The professional, international flavor that
wockhardt has introduced will no doubt raise the expectation levels of the sleepy town and
surrounding areas.

WOCKHARDT MISSION:
“to serve and enrich the quality of life of patients suffering from disease, through the efficient
deployment of technology and human expertise, in a caring and nurturing environment with
the greatest respect of human dignity and life”
WOCKHARDT VISION:
“wockhardt hospitals will strive with excellence to fulfill needs of the community in its
chosen field of medical treatment”
Through our essence of high teamwork we bring together all necessary discipline and skills
from many resources of our Organization to serve our patients better and attempt to set the
Wockhardt care in a league of its own.
Wockhardt hospitals have an exclusive association in India with Partners Harvard Medical
International (PHMI), the global arm of the Harvard medical school and benefit from the
expertise of Harvard associated institutions to improve the quality of health care through
excellence in clinical medicine, medical education, and biomedical research.
As an associate hospital of Harvard Medical International in India. Wockhardt hospitals will
derive knowledge and acumen from various Harvard Associated Hospitals in the world and
bring to its patients the global standard in technology and clinical expertise related to the
management of diseases and tertiary care.
WOCKHARDT HOSPITALS IN INDIA:-
Wockhardt hospitals today is one of Asia‟s fastest growing super-specialty hospital group
spread across leading cities of india.
In India at present 8 hospitals are operational.
Rajkot-1

Surat-1
Nasik-1
Nagpur-2
Mumbai-3
Rajkot was once the primary state of Saurashtra. This city is famous because this is the
ancestral home of Mahatma Gandhi. Rajkot city is also famous for its mirror work, Jewellery
market, and small scale manufacturing industries which include auto parts, bearings &
machine tools.

9
 2.2 Introduction of functional Department
FINANCE

In financial management involves handling routine financial operations, such as negotiating

contracts, making cash available for expenses such as payroll, and maintaining a cash cushion
for unexpected costs. At the company‟s executive level, financial management means
providing the other members of the leadership team with information to make strategic plans
to prepare for the future.
Finance management is an art and a science in any industry, but health care is particularly
challenging because the industry changes so fast. With the affordable care act, for instance,
insurance have had to recalculate their plans and their premium structure.

In the wockhardt hospital, finance & accounts

AIM: to ensure smooth flow of cash in whole organization.
ACTIVITIES:
 To maintain correct and accurate books of accounts.
 Timely payment to venders.
 To make statutory payments and submitting statutory returns within limits
prescribed under law.
 Funds management and banking activities.
 Submitting timely and accurate reports to management to assess deviation from
budget.
 Using SAP software for financial data management.

10
MARKETING

Hospital marketing is a way of promotion which provides high quality medical care to the
consumer or community while satisfying patients and families need. The target market
includes patients and families, communities, doctors, medical personnel, hospital staff, and
society hospital marketing has three functions first, from the hospital‟s point of view through
analysis of the target market, hospitals can understand the future needs of consumers and
establish good management strategy for higher profitability.
The hospital marketing may inform the consumers with the correct healthy concept and
accurate consumer‟s choices, and to promote the quality of medical care. The purpose of
medicine is to service of humanity.
In the wockhardt hospitals,
AIM: to make people aware about the facility and services provided by hospital.
ACTIVITY: planning for hospital business development strategy, Implement pro-active
marketing strategy as per the market situation, Effective communication & co-ordination to
all customer groups, Organize educative lectures & health checkup champs.

HUMAN RESOURCE

11
Human resources like natural resource, they are often buried deep. You have to go looking
for them; they‟re not just lying around on the surface. You have to go looking for them.
These quotes characterized the role of human resource management in the healthcare
industry, one of the world‟s largest employees. Managing the flow of the healthcare labor
force is tall order that requires creativity, knowledge, insight, and most all, teamwork.
Right people are the key to the success of any organization. To give competitive advantage to
business Wockhardt hospital makes investment in people processes. The various processes of
HR are:

Manpower Planning (MPP):

MPP is one of the important steps to develop organization from none. MPP of hospital is
based on various factors like –number of operational beds & average occupancy, shifts,
functions, number of operation theatre etc.

Recruitment & Selection:

We believe in attracting the best talent for our hospital. At Wockhardt, recruitment is very
systematic and lot of time and effort are devoted to select the right candidate.
To manage perpetual growth of an organization constant infusion of new and talented human
resource is essential. The recruitment process at Wockhardt Hospital is stringent to ensure
that we get quality people. The process starts from man power requisition & sourcing bio-
data for the positions in the organization.

Joining formalities:-
The joining formalities include filling up the joining report and the necessary forms like P.F. ,
Gratuity , Income Tax declaration (online) and Med claim from, Bank Account (Axis Bank).
Within two-three days of joining the HR department will issue the appointment letter to the

12
new Wockhardians.

Training & Development:-

Training and thereby continuous development of the associates is a must for Wackhardt
Hospital to sustain its advantage over other competitors. The basic purpose of training is to
build skills needed in current role and develop competencies to assume higher responsibilities
in near future. It is intended to specially develop competencies to assume higher
responsibilities in near future.

Salary & Wage Administration:-

Salary is deposited directly into Axis bank account of the associate, which is opened by the
Associates are provided with ATM cards for their accounts.

13
OPERATION

Operations management refers to a focus on the practice designed to monitor and manage all
of the processes within the production and the distribution of products and services.
Health care is an extremely diverse industry. It primarily includes institutions and
practitioners that offer services for the diagnosis, treatment and prevention of injury, illness,
disease and other physical and mental improvements.
There are a wide variety of specialties that focus on specific treatments. Healthcare refers to
primary, secondary, and tertiary care, as well as to public health.
Operation management is essential for the efficient functionality and provision of health
services. Because the health care sector is currently undergoing a considerable amount of
reform, the jobs of those who managed health care operations are changing as well.

14
 2.3 organization structure

center head

consultants

human medical non-medical

finance marketing resource administration administration nursing

15
 2.4 SWOT ANALYSIS

SWOT analysis is a strategic planning technique used to help a person or organization

identify the Strengths, Weakness, Opportunities, and Threats related to business competition
or project planning.
Users of SWOT analysis often ask and answer questions to generate meaningful information
for each category to make the tool useful and identify the competitive advantage.
It is intended to specify the objective of the business venture or project and identify the
internal and external factors that are favorable and unfavorable to achieving those objectives.

STRENGTHS:
Characteristics of the Business that give it an advantages to over business.
WEEKNESS:
Characteristics of the business that place the business or project at a disadvantages relative to
others.

OPPORTUNITIES:
Elements in the environment that the business or project could exploit to its advantage.

THREATS:
Elements in the environment that could close cause trouble for the business or project.

16
 Part – III
Primary Study

17
 3.1 introduction of the study
Today‟s work environment requires employees to be skilled in performing complex tasks in
an efficient, cost effective, safe manner.
Training is needed when employees are not performing up to a certain standard or at an
expected level of performance.
The difference between actual and actual level of job performance and expected level of job
performance indicates a need of training.
A successful training needs analysis will identify those who need training and what kind of
training is needed. A training needs analysis helps to put the training resource to good use.

TYPES OF TRAINING
Functional / technical training:
Functional training is a classification of exercise which involves training the body for the
activities performed in daily life.
Functional training attempts to adopt or develop exercises which allow individuals to
perform the activities of daily life more easily and without injuries.
And a technical trainer is an educator or teacher who trains or coaches others in some
field of technology.
This includes information technology topics such as computer applications and computer
architecture and design, biomedical technology, educational technology, and topics in
field of department.

SOFT SKILL & BEHAVIORAL

Soft skills are a person‟s Emotional Quotient. Comprising communication skill, self-
management skills, leadership and interpersonal skills, they also include personal habits,
friendliness, optimism and other similar traits.
They include the way you present yourself, your vocal and verbal communication skills,
body language, etiquette, and stress and time management.
In the wockhardt hospitals, that all training are conducted for employees as per need, that
need is identify by their HOD / In charge, and as per their need management is
conducting training for employees.
I. Team building
II. Customer service & empathy
III. Business communication skills
IV. Business etiquette
V. Grooming
VI. Stress management & handling criticism
VII. Conflict management
VIII. Time management
IX. Emotional intelligence

DEVELOPMENTAL
Human resource management regards training and development as a function concerned with
organizational activity aimed at bettering the job performance of individuals and groups in
organizational settings.

18
Training and development can be described as “an educational process which involves the
sharpening of skills, concepts, changing of attitude and gaining more knowledge to enhance
the performance of employees.
I. Managing people
II. Motivation & team building
III. Time management
IV. Mentoring at work place
V. Performance management
VI. Emotional intelligence
VII. Leadership essentials
VIII. Handling critical conversions
IX. Effective meetings

19
 3.2 LITERATURE REVIEW

Literature review is one of the two main types of review articles, the other being systematic
review.
Literature review is a basis for research in nearly every academic field.
In such a case, the review is usually precedes the methodology and results sections of the
work.
And this review is also a part of work, and preparation of a thesis, or a journal article.
The systematic review, is often classified separately, but is essentially a literature review
focused on a research question, trying to identify, appraise, select, and synthesize all high
quality research evidence and arguments relevant to that question.

20
 3.3 BACKGROUND OF THE STUDY

The research is conducted in wockhardt hospital, on training need of existing employees.

That all employees working in hospital they need required training for a career growth
opportunity.
This research is going on with primary study with questionnaire and identify the requirement
of employees need of training.tey have already have a standard training at a joining time but
they need a training on the basis of their post and qualification hod/in charge judge by their
progress in a job.

21
 3.4 PROBLEM STATEMENT

In the organization problem is regarding training and development of existing employees that
working.
All the employees have recommended different training that is the think that which
employees have which training for their career growth opportunity.

3.4RESEARCH OBJECTIVE

Main research objective:

 To know which kinds of training provides by management and trainers
 To know the impact of training
 To know the need of training
 To know objective behind training.

22
RESEARCH
MEATHODO
LOGY

23
 4.1RESEARCH DESIGN

Researcher often uses questionnaires/survey to find out people‟s opinion about the particular
subject. These questionnaires are analyzed to draw out the information required. Also,
questionnaires can be misinterpreted by the individual responding.

4.2SOURCE OF DATA
A primary data source is an original data source, one in which the data are collected firsthand
by the researcher for a specific research
Primary data is collected in a number of ways.
The most common techniques are self-administration survey, field observations, and
experiments.
Primary data collection is quite expensive and time consuming compared to secondary data
collection.

4.3DATA COLLECTION METHOD

Primary data is a term for data collection source.

These types of information is obtained directly from the first hand sources and not by
subjected to any processing.

ADVANTAGES
Subjective bias is eliminated
Data is not affected by past behavior
Natural behavior of the group can be recorded

DISADVANTAGE
Expensive methodology
Information provided is limited

4.4POPULATION

Population is all the organism of the same group, which live in a particular geographical area,
and have the capability of interbreeding. Population refers to collection of human.
In this project population is 100.

24
 4.5 SAMPLING METHOD

Sampling can be explained as a specific principle used to select members of population to be

included in study.
In probability sampling every member of population has a known chance of participating in
the study, these sampling methods include simple, stratified systematic, multistage, and
cluster sampling methods.

4.6 SAMPLING FRAME

Sampling frame is the source of material or device from which a sample is drawn.
There are no. of ways for organizing it to improve efficiency and effectiveness.
The most straightforward type of frame is a list of elements of the population with the
appropriate contact information.

4.7 DATA COLLECTION INSTRUMENT

 Questionnaire
 survey

25
 4.8 DATA ANALYSIS & INTERPRENTION

AGE
EMPLOYEES

25
30
<25
25-35
35-45

20 >45

25

INTERPRENTATION
Out of 100 respondents majority of age is less than 25 year in the hospital

26
GENDER

EMPLOYEES

40
MALE
FEMALE
60

INTERPRENTATION
Out of 100 respondents male is majority of hospital.

27
WHICH DIVISION DO YOU WORK IN?

AGE

25%
30% medical services
nursing
customer services

20% non medical

25%

INTERPRENTATION

Out of 100 respondents majority is non medical employees in hospital.

28
HOW LONG YOU WORKED AT HOSPITAL?

EMPLOYEES

25
30
<1
13
35
>5
20

25

INTERPRENTATION
Out of 100 respondents 30 is majority is employees less than 1 year.

29
HOW MANY TRAINING HAVE YOU ATTEND IN LAST 1 YEAR?

employees
0
15

35 <1
1 to 3
20
3 to 5
>5

30

INTERPRENTATION
Out of 100 respondents majority is 35 employees in hospital.

30
ORGANIZATION PROVIDES YOU REGULAR TRAINING

15

strongly agree
10 40
agree
nautral
disgree

15 strongly disgree

20

INTERPRENTATION
Out of 100 respondents majority is 40 with strongly agree.

31
TRAINING PROGRAM IS ALWAYS PLANNED

10

25
10
strongly agree
agree
nautral
disgree
20
strongly disgree

35

INTERPRENTION
Out of 100 respondents majority is agree with the statement.

32
YOU ARE GETTING REGULAR INFORMATION REGARDING TRAINIG
PROGRAM
employees
0
15

25
STRONGLY AGREE
AGREE
10 NEUTRAL
DISAGREE

20

INTERPRENTATION
Out of 100 respondents 25 are majority is strongly agree.

33
THE DURATION OF TRAINING IS SUFFICIENT
EMPLOYEES

10 10

STRONGLY AGREE
AGREE
20 20
NETURAL
DISGREE
STRONGLY DISAGREE

30

INTERPRENTATION
Out of 100 respondents 30 is majority with the neutral.

34
TRAINING PROGRAM IS ALWAYS WITH SPESIFIC OBJECTIVE

15
30
strongly agree
agree
10 nautral
disgree
strongly disgree

40

INTERPRENTATION
Out of 100 respondents 40 is majority with agree.

35
TRAINING PROGRAM HELPS IN CAREER GROWTH OPPORTUNITY

10
15

STRONGLY AGREE
20
AGREE
NETURAL
25 DISGREE
STRONGLY DISAGREE

30

INTERPRENTATION
Out of 100 respondents 30 is majority with neutral.

36
TRAINING PROGRAM HELPS TO YOU IMPROVE PROBLEM RESLOVE
ABILITY

5
15

STRONGLY AGREE
25
AGREE
NETURAL
20 DISGREE
STRONGLY DISAGREE

35

INTERPRENTATION
Out of 100 respondents 35 is majority with neutral.

37
ROLL PLAY, CASE STUDY ARE THE PART OF TRAINING PROGRAM

15 15

strongly agree
agree
nautral
20 20
disgree
strongly disgree

30

INTERPRENTATION
Out of 100 respondents 30 with the neutral is majority.

38
TRAINING PROGRAM IS ALWAYS BE TAKEN SERIOUSLY AND
EVALUTED BY MANAGEMENT

10
15

strongly agree
20
agree
20 neutral
disgree
strongly disgree

35

INTERPRENTATION
Out of 100 respondents 35 is majority with neutral.

39
HOD / IN CHARGE ARE ALWAYS MOTIVATES AND CO OPERATES TO
YOU TO JOIN THE TRAINING PROGRAM

10
15

strongly agree
20
agree
neutral
disgree
30
strongly disgree

25

INTERPRENTATION
Out of 100 respondents 30 is majority with the agree.

40
THE KNOWLADGE AND SKILLS OF TRAINERS ARE ALWAYS
SUFFICIENT

10
15

STRONGLY AGREE
20
AGREE
NETURAL
25 DISGREE
STRONGLY DISAGREE

30

INTERPRENTATION
Out of 100 respondents 30 is majority with the natural.

41
THE COMMUNICATION AND PRESENTION OF THE TRAINER IS AS
YOUR NEED

EMPLOYEES
10 10

STRONGLY AGREE
20 20 AGREE
NETURAL
DISGREE
STRONGLY DISAGREE

40

INTERPRENTATION
Out of 100 respondents 40 is majority with the neutral.

42
Hypothesis testing
H0 : there is a no significance difference between age of employees and impact of training
provided by the organisation
H1 : there is a significance difference between age of employees and impact of training
provided by the organisation

Age Impact of Training Total

S.A. A. N. DA. SDA.
<25 15 20 3 0 2 40
25-35 7 10 2 5 1 25
35-45 11 0 5 3 1 20
>45 12 0 0 2 1 15

total 45 30 10 10 5 100

Column1 Column2 Column3 Column4 Column5 Column6

Fo Fe (fo-fe) (fo-fe)2 (fo-fe)2/fe

1 15 18 -3 9 0.5
2 7 11.25 -4.25 18.0625 1.605
3 11 9 2 4 0.45
4 12 6.75 5.25 27.6525 4.424
5 20 12 8 64 5.334
6 10 7.5 2.5 6.25 0.834
7 0 6 0 0 0
8 0 4.5 0 0 0
9 3 4 -1 1 0.25
10 2 2.5 -0.5 0.25 0.1
11 5 2 3 9 4.5
12 0 1.5 0 0 0
13 0 4 0 0 0
14 5 2.5 2.5 6.25 2.5
15 3 2 1 1 0.5
16 2 1.5 0.5 0.25 0.166
17 2 2 0 0 0
18 1 1.25 -0.25 0.0625 0.05
19 1 1 0 0 0
20 1 0.75 0.25 0.0625 0.083

21.296

43
Table value=21.0261
Degree of Freedom: (C-1) * (R-1) = (4-1) * (6-1) =15
Level of Significance: 5%
Calculated value=21.269

Here calculated value is more than table value so null hypothesis is rejected and
alternative is accepted.
So it concludes that there is a significant difference age of employees and impact of
training provided by the organization.

So age of employee plays an important role to learn new things or information.

Findings

With the help of this research, I found that employees satisfy with the organization but
training of the employees is not correct with standard training, they have more training for a
requirement of employees as per need, but that training is not helping their objective to much,
they respondents a neutral a majority questions that asked in survey.

Major employees are said agreed with their HOD /IN CHARGE motivates them and
evaluated a result as per the need of training.

5.1 CONCLUSION
In this organization they need a training more but that as per requirements, problem is
identification of training of existing employees because they are not preferred a standard
training. they are having more training regards to their performance.
Organization provides them regular training as per they required and performance, they are
measured training need on the basis of overall performance.

44
 5.2 LIMITATION OF THE STUDY

Implementation of the data collection method.

Sample size is a limitation, if sample size is big than that is a limitation for a researcher.
Lack of previous studies in the research area.
Discussion with the target market is difficult, when sample size is large.

6.0 REFERENCES/BIBLIOGRAPHY

 www.google.com
 En.m.wikipidia.org

45
 Annexure

Age
o < 25
o 25 to 35
o 35 to 45
o >45

Gender
o Male
o Female

Which division do you work in?

o Medical services
o Nursing
o Marketing
o Other

How long you worked at hospital

o <1
o 1 to 3
o 3 to 5
o >5

How many training have you attend

 1
2
3
 More than 3

Organization provides you regular training

 Strongly agree
 Agree
 Neutral
 Disagree
 Strongly disagree

Training program are always well planned

 Strongly agree
 Agree
 Neutral
 Disagree
 Strongly disagree

You are getting regular information regarding training program via writing or mail
 Strongly agree
 Agree
46
  Neutral
 Disagree
 Strongly disagree

You are getting both the theoretical and practical training

 Strongly agree
 Agree
 Neutral
 Disagree
 Strongly disagree

The duration of training is sufficient

 Strongly agree
 Agree
 Neutral
 Disagree
 Strongly disagree

Training program is always with specific objective

 Strongly agree
 Agree
 Neutral
 Disagree
 Strongly disagree

Training program helps in career growth opportunity

 Strongly agree
 Agree
 Neutral
 Disagree
 Strongly disagree

Training helps you to improve problem resolve ability

 Strongly agree
 Agree
 Neutral
 Disagree
 Strongly disagree

Roll play, case studies etc. are the part of training

 Strongly agree
 Agree
 Neutral
 Disagree
 Strongly disagree

47
Training program is always be taken seriously and evaluated by management
 Strongly agree
 Agree
 Neutral
 Disagree
 Strongly disagre

Senior manager are always motivates to you join the training program
 Strongly agree
 Agree
 Neutral
 Disagree
 Strongly disagree

Senior authority always providing co operation for the training

 Strongly agree
 Agree
 Neutral
 Disagree
 Strongly disagree

The knowledge and skills of trainers are always excellent

 Strongly agree
 Agree
 Neutral
 Disagree
 Strongly disagree

The communication and presentation of the trainer is always excellent

 Strongly agree
 Agree
 Neutral
 Disagree
 Strongly disagree
48