Occupational Code: EIS ITM 5

Self-Assessment Guide

Occupation Information Technology Service Management

Level V

Instructions: -Read each of the units of competence listed below

-Place a tick in the appropriate box opposite each question to indicate
your answer
Are you confident that you are capable to: Yes No
Project 1:
EIS ITM5 01 0811 Establish and Maintain Client User Liaison
EIS ITM5 09 0811 Establish and Conduct Business Relationship
Project 2:
EIS ITM5 02 0811 Prepare Disaster Recovery and Contingency Plan
Project 3:
EIS ITM5 03 0811 Develop System Infrastructure Design Plan
EIS ITM5 05 0811 Research and Review Hardware Technology Options for
Organizations
EIS ITM5 06 0811 Match IT Needs with the Strategic Direction of the
Enterprise
EIS ITM5 08 0811Facilitate and Capitalize on Change and Innovation
Generic competencies/ Assessed By Knowledge:
EIS ITM5 04 0811Plan and Monitor the System Pilot
EIS ITM5 07 0811 Implement Quality Assurance Processes for Business
Solutions
EIS ITM5 08 0811 Facilitate and Capitalize on Change and Innovation
EIS ITM5 09 0811 Establish and Conduct Business Relationship
EIS ITM5 10 1012 Develop and Refine Systems for Continuous
Improvement in Operations

Candidate’s Name:________________________

Signature:_______________________ Date:____________