BHAVESH JAIN

Mobile: +91-9591118686/+917019657039
E-mail: bhaveshjain.sfdcninja@gmail.com

Objective:

To make a sound position in corporate world as a Salesforce Functional consultant or a Salesforce Functional
Lead and work enthusiastically in team to achieve goal of the organization with devotion and hard work.

Professional Experience:
● Close to 3 years of industry experience in Salesforce CRM which includes partial Development on the
Force.com platform for various business requirements the phases of entire software lifecycle on
Force.com platform.
● Possess a clear understanding of software engineering process involved in the development of SaaS
implementation.
● An effective team player having innovative ideas and strong problem solving analytical skills. A quick
learner with positive attitude towards work.

Technical Skills:
Force.com : Salesforce Lightning Component
User Experience : Salesforce Lightning Design System, CSS and HTML
Languages : Apex
Operating System : Windows 7, Window 10
Tools/IDEs : Force.com IDE, informatica cloud, Apex Data Loader, MS-Word, Excel
Products : Salesforce Sales Cloud,
Salesforce Community Cloud
Salesforce CPQ
Google Apps
Symmantec Endpoint Security

Graduation: Bachelor of Engineering from Reva Institute of Technology, Bangalore

Certifications:

Work experience details:

● Working as Senior Associate Consultant at Infosys from May 2018
● Worked as IT Operations Analyst at Accenture Services Private Limited from Feb 2014 to May 2018
● Worked as Technical Support Rep at Hewlett Packard between Feb 2013 to Feb 2014
● Worked as Project Engineer at Intellisys Automation Technologies Pvt Ltd between Nov 2010 to June
2012
Project Details:
Salesforce Associate Consultant:
Duration: since June 2018
1) Understanding the client and its requirement
2) Helping the team to amend the correct changes and moving the changes to various sandboxes
3) Preparing a detailed demo on the various solutions available for the client to select what best suites according
to their future needs
4) Managing various sandboxes
5) Assisting the client to create a better role hierarchy and organizing profiles to be within the salesforce
limitations
6) Guiding the developers how a requirement could be achieved using configuration/OOTB
7) Clear understanding of communities
8) Can quickly build user interfaces which are responsive for mobile and iPad

Additional task performed at Infosys parallel with project:

1) Assisting Architects/Principle consultants to prepare RFP’s
2) Understanding various flow documents of process
3) Interpreting various integration, OOTB, customization and configuration aspect that can or cannot be
achieved using Salesforce

Previous Job: Salesforce Developer at Accenture(from Feb 2014 to May 2018)

Salesforce developer /CPQ Admin/ Apttus CLM admin:
Client: Intl. SOS
Duration: November 2017 to May 2018
1)Aligning with various development teams for the application release.
2)Preparing training materials and video recordings to help the support folks post deployment.
3)Versioning the documents inline with the organization standards and keeping the folders updated as required.
4)Sharing timely updates, risks and Key areas during deployment to pre-production and production orgs.
5)Playing a key role to identify how a change would impact other areas in the application.
6)Leading a team of 12 members Off site and collating data and keeping a single source of repository.
7)Handling coordination from development team, testing team, business analyst, pre-production support and
production support to analyze various factors at multiple stages.
8)Learning the entire system and application functionality
9)Educating the stakeholders in case of questions/queries raised during application demonstration.
10)Understanding from requirement what features/functionality could be implemented in the current
scenario/what should be targeted in the future releases
11)Based on the salesforce release cycle(Spring, Summer and Winter) planning for Sandbox and Production
upgrade/maintenance.
12)Been active on the chatter to answer queries/build up requirement kit for coming releases coming in from
the stakeholders/business users.
13)Involving in various UAT and testing for existing customizations.
14)Providing justifications for various metadata changes and how it could be used best by the end users for
meeting business requirements.
Salesforce Admin/ developer:
Client: GSK and Celgene
Duration: March 2017 to November 2017
1) Liaising with the Business Analyst to understand on clients requirements
2) Defined Org wide defaults to restrict access for users and defining sharing rules to allow access
3) Customized page layouts for standard and custom objects and assigning record types
4) Created workflow rules to automate field updates
5) Creation/Modification of Visualforce page as per business needs along with a custom controller
6) Creating Apex trigger for the business
7) Translated technical specifications into detailed product requirements.
8) Data migration using Apex Data Loader
9) Deployment of Component using change set- Fixed Defects
Server Support Engineer
Client: ITV
Duration: Feb 2014 to March 2017
1) Supported the clients 3000 Symantec endpoints from Server perspective
2) Continuous interaction with the client, Other support team and Stakeholders for continuous improvement of
IT infrastructure
3) Administer the Cloud based email Gmail for work and the products Google Apps for Work to support over
8000 users for managing their email infrastructure better.
4) Handling the Google Drive related queries where the users/client had a constant issue of the drive content
moving to a black hole.
5) Handling the phishing emails with top priority keeping the security team well informed

Previous Job: Technical Support Representative at Hewlett Packard (from Feb 2013 to Feb 2014)
Client: Mearsk/APM Terminals
Duration: Feb 2013 to Feb 2014
1) Worked as a first line of support for the clients IT related questions and requests
2) Constant interaction with the backup support team and other support team to act on priority for urgent
issues
3) handled various products related to Microsoft Office, Operating system, Browser issues, printer queries.
4) Interacted with users across the Globe

First Job: Project Engineer at Intellisys Automation Technologies Pvt LTD (from Nov 2010 to June 2012)
Clients: Multiple
Duration: Dec 2010 to June 2012

1) Acted as Project engineer to propose solution to the clients for Supervisory control and Data Acquisition
system (SCADA) and PLC related task
2) Worked on Various SCADA products: GE Fanuc, RTP View, Rockwell
3) During the non project hours invested time to be a part of Selling of products and services to the clients by
upselling and meeting new prospects
4) Constant travel to various domestic client to share a view of the Organizations achievements, capabilities and
passion towards serving its customers
5) Also been a part of Analyzing business needs from the clients and sharing the technical requirement to the in
house engineers
6) Determined the project schedule, which included the sequence of all construction activities.
7) Performed regular job site observations to provide direction for all general contractor personnel.

Date: (Bhavesh Jain)