Service Transition Specialist

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3.9 ★ Dimension Data– Bengaluru
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Service Transition Specialist

Looking for the next step in your career? Enjoy a challenge? Do you have an ambition
for innovation? Want to make a difference?

If you join our growing global team, you’ll be working for an industry leader with offices
across five continents, in over 47 countries and more than 28 000 employees. You will work
with some of the leading world brands across the Fortune 100 and Fortune 500 companies
– who are all relying on Dimension Data to help them use the power of technology to
achieve their ambition in this digital era.You’ll be part of a team who’s passionate about
making a difference to the way technology shapes how we live and work – whether it’s
protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the
opportunity to do great things.

You’ll be joining a Global Top Employer, recognised for investing in talent because people
are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide
the platform to realise your ambitions.Great talent. Great teams. Great work. Great
opportunities.

Want to be part of our team?

The primary responsibility of the Service Transition Specialist is to develop and deliver the
planning of concurrent Transition projects for the pursuit of Managed Services clients at a
group level.

What you'll be doing

Stakeholder engagement

Internal: Engineers, Regional Transition Manager, Client Delivery Manager

 External: Vendor

Value Chain Linkage

 Service Design

 Service Transition

 Service Operations

Skills and attributes

Project Management: Defines, documents and carries out small projects or sub-projects
(typically less than six months, with limited budget, limited interdependency with other
projects, and no significant strategic impact), alone or with a small team, actively
participating in all phases. Identifies, assesses and manages risks to the success of the
project. Agrees project approach with stakeholders, and prepares realistic plans (including
quality, risk and communications plans) and tracks activities against the project schedule,
managing stakeholder involvement as appropriate. Monitors costs, timescales and
resources used, and takes action where these deviate from agreed tolerances. Formally
closes and, subsequently reviews, records lessons learned for own projects.

Service Acceptance: Confirm that the services handed over to service operations meet the
service acceptance criteria and are to the required standard. Feeds into change
management processes.

Relationship Management: Implements stakeholder engagement/ communications plans,

including, for example; handling of complaints; problems and issues; managing resolutions;
corrective actions and lessons learned; collection and dissemination of relevant
information. Uses feedback from clients and stakeholders to measure effectiveness of
stakeholder management. Develops and enhances client and stakeholder relationships

Change Management: Document change request/ variance order. Evaluates risks to the
integrity of service environment inherent in proposed implementations (including
availability, performance, security and compliance of the impacted business services).
Develops implementation plans for complex requests for change. Evaluates risks to the
integrity of service environment inherent in proposed implementations). Seeks authority
for those activities, reviews the effectiveness of change implementation, suggest
improvement to organisational procedures governing change management. Leads the
assessment, analysis, development, documentation and implementation of changes based
on requests for change.
 Business Risk Management:Investigates and reports on hazards and potential risk events
within a specific function or business area.

Work Outputs

Design Transition Plan:They collaborate with the Service Architect during the pursuit
stage to understand the client’s requirements and to design the required transition plan
that will ensure optimal service activation. They also undertake due diligence investigations
to determine exact client requirements.

Manage internal stakeholders relationships:They establish positive relationships and

constant communications with all internal stakeholders during a service transition project.
They plan and facilitate all engagement sessions with stakeholders in a service transition
project. Work according to standard and set project management methodologies to plan for
and handover the execution of service transition projects to reduce risk exposure

Manage and mitigate service transition risks:Manage variance orders surfaced during
service transition stage due to requirements mismatch and / or new requirements

Budgeting:Compile baseline budgets for service transition projects based on the agreed
deliverables

Reporting:Report on transition execution against the contracted planning and identify

major issues

Collaboration:Ensure handover for service execution. Ensure that all transition-planning

projects meet objectives and timing. Handover risk register to service operations team.

Next career steps

 Service Transition Manager

Education required

 Degree in Information Technology

 Recognised Project Management or Programme Management qualification in addition is

preferred

Certifications required

 ITIL v3 Foundation

Work experience required

 7 – 10 years’ work experience in services transitioning experience with a large
enterprise environment

 Experience in the creation of complex / outsourced service

 Enterprise Service industry knowledge

 Extensive vendor management experience

 Technical knowledge of Support Services support platforms and processes

 In-depth understanding of the IT industry and standards for project management

(PMBOK, Prince2)

 Expertise on transition management approach and methodology

 Working knowledge of project management principles and delivery

What would make you a good fit for this role?

Join our growing global team and accelerate your career with Dimension Data. Apply
today.

Diversity in Dimension Data

Dimension Data is an equal opportunity employer with a global culture that embraces
diversity. All qualified applicants will receive consideration for employment and will not be
unfairly discriminated against on any arbitrary ground including race, colour, sex, religion,
national origin, veteran status, disability, gender identity, sexual orientation, or other
protected category.