Advantages of Quality Management System (QMS)

1. Consistently

QMS are capable to establish and bring in the products & services uniformly through
quality system and quality standard. Applying QMS also beneficial in showing the data
coincidentally with specified QMS requirements. They may lead to fulfil the requirement
of employer and acceptable statutory and regulative necessities (Iso.org, 2019).

2. Customer Satisfaction

The organisation ought to struggles in follow through QMS in order to accomplish the
minimum requirements of customer’s satisfaction. Thus, customers are beneficial in
acquiring the products & services that are fulfilling the requirements, devoted and
honesty, accessible when wish to and tenable as a longer lasting (POH, 2016).

3. Risks Minimise

It is reasonable that implementing QMS can address the risk and the hazard related with
particular objectives. Utilisation of QMS application are advantageous to contractors in
construction projects such as minimising the defective works, reconstruct work and
rejection (Ivan W, et al., 2012).

4. Increase Competitive and Reputation of Company

Executing QMS is ability to integrate the value with well documented method and as
proof of quality assurance to build the reputation of company and enhance competitive.
Furthermore, growth in return on investment, market share and profit and raising in
operation outcome also beneficial to the purchasers and stakeholders (POH, 2016).

5. Improving Resource Management

Giving a better process flow and quality control to improve the job’s requirements are the
duties and accountabilities of parties competence broadly prescribed by the QMS. In
addition also require to giving better working environment, health and safety of worker
and reduce the hazard within construction site (POH, 2016).

6. Financial Performance

There are critical to decide the different of factors which can reflect the result of quality
management system (QMS) application over the organisation execution of money related.
The chart below is well illustrated in relationship between QMS like certification of ISO
9001 and enhancement of financial performance (KAZILIŪNAS, 2010).

Before QMS

Fa il ure costs Apprai s al Costs

Prevention Costs

Figure 1 Cost Savings Of QMS (KAZILIŪNAS, 2010)

After QMS

Prevention Costs Cost Savi ng

Fa il ure Costs Apprai s al Costs

From Figure 1 stated the cost savings of QMS, the QMS is conceivable to assist the
organisation diminish the cost of failure for the purpose of perform viably budgetary. The
effect of QMS is reduce the inefficiencies and waste cost to enhance the standard of
project, morale and therefore the likelihood for a larger outcome which are perform
through the method, documents and players to implement QMS application. It ought to
aware of failure preventive action that may have profit to costs saving and improve the
customer satisfaction.

7. Continuous Improvement

The organisation can perform a yearn for continuous improvement and acquire a long-
term advantageous by implementing QMS. Due to QMS have overwhelming response in
improving organization performance instead of customer pressure, the organisation glad
to apply QMS in their own firm (POH, 2016).

8. Quality Auditing and Assurance

Quality auditor are playing an important role in effect of quality management system
(QMS) application for gaining the performance to disclose identity and the value of
output. Making quality auditing has wedged to earn the correct input for creating choices
of management and turn out the information mistreatment in granting a qualify certificate
for enhancing consistency and amend the documentation as well as fulfilling a quality
project assurance (POH, 2016).

Disadvantages of Quality Management System (QMS)

1. Too much Paperwork

Too much paperwork are the greatest disadvantages in applying quality management
system (QMS) which conducted by Anup (2015). Staff are reluctant in adopt QMS due to
too much paperwork. It is because paperwork include work procedures, quality period
records, work instruction and checklist form which may daily usage on site (Anup, et al.,
2015)

2. Time Consuming

Undertake quality through applying quality management system (QMS) are time
consuming in operate and struggle in the work (POH, 2016).

3. Requirement
 4. Documentation Requirements

Execution of quality management system (QMS) requires parcel of documentation as a

guideline and record. Documentation necessities incorporate statement of quality policy
and quality objective which are set by top management. On the other hand, in order to
fulfil quality work on site, site contractor should provide quality manual and project
quality plan. Construction firm are required to make sure the viable and proficiency
arranging, execution and handle control through the struggle and work instruction.
Quality records and checklist are documentation necessities for quality confirmation and
ceaseless make strides of quality administration framework (Watson & Howarth, 2011).

5. Management Requirements

Management requirements include management commitment, customer focus, quality

policy, planning, responsibility, authority, communication and management review
(Watson & Howarth, 2011). Construction organization elucidates the compliance to attain
quality and instills the importance of quality to team members. For improving customer
satisfaction, construction organization ascertain the criteria of customer. Furthermore,
quality policy is essential of organization to provide its as overall purpose and enhance
the efficacy of implementation QMS. Constitution, documentation and execution are
prepared by project manager or quality manager for every specific project.
Duties and responsibilities are clearly stated in organization and every team member is
expected to liable their work to ensure higher quality work with legal authority. Thus,
effective communication has been established within the organization. For continual
improvement of QMS, construction organization needs to review the overall
implementation of QMS and examine the effectiveness of QMS
6. Resource Management Requirements

Provision of resource, human resources, infrastructure & work environment are the
criteria of the resource management. Organisation should implement, maintain the
resources and continually enhance QMS practice (POH, 2016).

References:
Iso.org. (2019). [online] Available at: https://www.iso.org/obp/ui/#iso:std:iso:9001:ed-5:v1:en
[Accessed 11 Jul. 2019]
POH, T. M. (2016). ( Qms ) Applied in Construction Project Thong Mei Poh.
Ivan, W. H. F., Vivian, W. T. & Tommy, Y. L., 2012. Does ISO Quality Management System
improve project performance in a construction project. Journal of Construction Management,
XXVII(2 & 3), pp. 53-60
Anup, W. S., Arun Kumar, H. & SNA, S., 2015. Study of Quality Management System in
Construction. International Research Journal of Engineering and Technology, II(2), pp. 462-
467.
Watson, P. & Howarth, T., 2011. Construction Quality Management Principles and Practice.
New York: Spon Press.
Kaziliunas, A., 2010. Success Factors for Quality Management System: Certification
Benefits. Intellectual Economics, 2(8), p. 30–38