ADMINISTRATION

2.01 INTRODUCTION TO ADMINISTRATION PLAN

Caliente Roll Enterprise is a company that running a business in the kiosk. We are very
determined to provide the best service to our customers as our mission is “to fulfill our customers
satisfaction for every services proposed”. All the workers need to work harder in order to achieve
the mission and fulfilling all objectives listed to meet our company benchmark.

Caliente Roll Enterprise has set a vision which is “to become the leading food truck company in
Malaysia by providing sustainable value to all franchisee”. This vision need to be achieve as soon
as possible in 10 years time-frame. In order to be a leading food truck company in Malaysia,
Caliente Roll Enterprise will ensure that we use a high quality ingredients and everything is
prepared fresh everyday. As well as halal and toyyiban concept that will be implemented in every
section in this company organization.

Each position in the organization will play a big role to ensure a sustain profit for the company as
well as expanding the company to be well-known all over Malaysia. Ten years from now, there
will be a massive legacy of food business truck in Malaysia own by Caliente Roll Enterprise.

ADMINISTRATION OBJECTIVE :

There are 3 objectives that administration needs to achieve which is ;

1. Ensuring all progress in the business running smoothly.

2. Organizing all the administration files and works neatly and systematically.
3. All business purpose should be done professionally without any bias.
 2.02 ORGANIZATIONAL CHART

GENERAL MANAGER
(AINA YASMIN
BT.DAUD)

ADMINISTRATION MANAGER FINANCIAL MANAGER

OPERATION MANAGER
(SYARA MEYLISA BT. (NAJWA SYUHADA BT.
ROSMAN) MOHD RUSLI) (NURUL NAJIHAH BT.
MOHD PUTRA)

MARKETING MANAGER
( NUR ATHIRAH BT. MOHD
ZAFRI)

2.03 LIST OF ADMINISTRATIVE PERSONNEL

POSITION NO. OF STAFF

GENERAL MANAGER 1
ADMINISTRATION MANAGER 1
MARKETING MANAGER 1
FINANCIAL MANAGER 1
OPERATION MANAGER 1
TOTAL 5
 2.04 SCHEDULE OF TASKS AND RESPONSIBILITIES

GENERAL MANAGER

I. Obtain profit contribution by managing staff ; establishing and accomplishing business

objectives.
II. Develop strategic plan by studying technological and financial
III. opportunities ; presenting assumptions ; recommending objectives.
IV. Builds company image by collaborating with customers, government, community organizations
and employees ; enforcing ethical business practice.
V. Maintains quality service by establishing and enforcing organization standards.
VI. Contribute to team effort by accomplishing related results as needed.

ADMINISTRATION
MANAGER

I. Supports operations by supervising staff; planning , organizing and implementing

administrative systems.
II. Provides supplies by identifying needs for reception, switchboard, mailroom and kitchen ;
establishing policies, procedures, and work schedules.
III. Purchase printed materials and forms by obtaining requirements ; negotiating price, quality
and delivery ; approving invoices.
IV. Provides communication system by identifying needs ; evaluating options, maintaining
equipment ; approving invoices.
V. Completes special projects by organizing and coordinating information and requirements ;
planning, arranging and meeting schedules; monitoring results.
MARKETING
MANAGER

I. Accomplishes business development activities by researching and developing

marketing opportunities and plans; implementing sales plans and managing staff.
II. Meets marketing and sales financial objectives by forecasting requirements,
preparing an annual budget, scheduling expenditures, analyzing variances and
initiating corrective actions.
III. Sustain rapport with key accounts by making periodic visits, exploring specific
needs and anticipating new opportunities.
IV. Protects organization’s value by keeping information confidential.
V. Accomplishes marketing and organization mission by completing related results
as needed.

OPERATION
MANAGER

I. Coordinate, manage and monitor the working of various departments in the

organization
II. Improve processes and policies in support of organizational goals.
III. Coordinate and monitor the work of various departments involved in production,
warehousing, pricing and distribution of goods.
IV. Manage customer support. Plan and support sales and marketing activities.
V. Liaison with top management. Assist in the development of strategic plans for
operational activity. Implement and manage operational plans.

FINANCIAL
MANAGER

I. Overseeing the flow of cash and financial instruments

II. Planning and directing the activities of workers in branches or departments
III. Preparing reports as required by law, regulations or company policies
IV. Ensuring compliance with applicable laws and procedures
V. Assist management in the formulation of its overall strategic direction.
2.05 SCHEDULE OF REMUNERATION (SALARY)

POSITION NO OF MONTLY EPF (RM) SOCSO TOTAL

STAFF SALARY (B) (RM) (C) AMOUNT
(RM) (A) (RM)
(A+B+C)
GENERAL 1 1500 180 37.50 1717.50
MANAGER
ADMINISTRATION 1 1300 156 32.50 1488.50
MANAGER
FINANCIAL 1 1300 156 32.50 1488.50
MANAGER
OPERATION 1 1300 156 32.50 1488.50
MANAGER
MARKETING 1 1300 156 32.50 1488.50
MANAGER
TOTAL 5 6700 804 167.50 7671.50

WORKERS INCENTIVE

Our company will pay monthly salary to all workers. The wage period is at the end of the
month and not more than 7 days after the wages period. So, all worker are able to plan their
financial plan requirement and use their money efficiently. Besides that, all partners and
workers will be given incentives to encourage them to produce good quality of product and
increase the productivity. The incentives given as follows :

1. BONUS
Bonus will be given to partners and workers according to the company profit and all workers
performance. The total percentage of bonus will be decided by the organization.

2. SALARIES INCREMENT
The increasing of salaries is depending on quality, performance and productivity of the
employee and also based on the profit.

3. EMPLOYEES PROVIDENCE FUND (EPF)

Every partners and workers would be registered as the EPF members. The rate of the
contribution per month for each individual is 12% and will be taken from basic salary.
4. EMPLOYEES SOCIAL ORGANIZATION (SOCSO)
Every partners and workers also would be registered as the SOCSO members and contribute
2.5% per month and will be taken from the basic salary.

5. MEDICAL LEAVE
All partners and workers must have the approvals from the manager. They must signify their
medical certificate as evidence. Their salaries will remain the same.

6. MATERNITY AND PATERNITY LEAVE

For female workers, they are entitled to 60 days maternity leaves each time they give birth.
So, they can spend more time with their newborn baby and go through the confinement time
well. For male, they are allowed until 7 days off to stay with their family.

7. ANNUAL LEAVES
Provision of 14 days leaves will be given to all partners and workers.
2.06 LIST OF OFFICE EQUIPMENT AND SUPPLIES

FURNITURE AND FITTING

NO ITEM QUANTITY COST PER TOTAL

UNIT
1 Kiosk 1 RM 500 RM 500
2 Chair 3 RM 20 RM 60
3 Fan 1 RM 80 RM 80
TOTAL RM 640

OFFICE EQUIPMENT

NO ITEM QUANTITY COST PER TOTAL

UNIT
1 Laptop 1 RM1200 RM 1200
2 Multi-function printer 1 RM 280 RM 280
3 Telephone 1 RM 80 RM 80
4 Stationary 2 RM10 RM 20
5 Dustbin and broom set 1 RM 12 RM12
TOTAL RM 1592
2.07 ADMINISTRATION BUDGET

SUBJECT FIXED ASSET MONTLY OTHER

EXPENSES (RM) EXPENSES (RM) EXPENSES (RM)
FIXED ASSET
EXPENSES
 OFFICE 1592 - -
EQUIPMENT
 FURNITURE AND 640
FITTING
WORKING CAPITAL : - - -
SALARY - -
 GENERAL - 1500 -
MANAGER
 ADMINSTRATION - 1300 -
MANAGER
 FINANCIAL - 1300 -
MANAGER
 MARKETING - 1300 -
MANAGER
 OPERATION - 1300 -
MANAGER
EPF - 804 -
SOCSO - 167.50 -
BILLS : - - -
 ELECTRICITY - 45 -
 TELEPHONE - 40 -
 INTERNET - 100 -
 WATER - 15 -
 PRELIMINARY - - 215
EXPENSES
TOTAL 2232 7871.50 215

BUILDING PLAN
OFFICE PLAN:

INDICATOR :

DOOR TABLE SET

CABINET NOTICE BOARD