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CASE STUDY
Should Packing Be Postponed to the DC?
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JTBDPOUSBDUNBOVGBDUVSFSUIBU previous month when Best Buy did not get its entire order
produces and packages private-label products for several could have been avoided through postponement. If packag-
retail chains, including Target, Best Buy, Staples, and ing was shifted to the DC, the lead time of manufacturing
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cal, with the only difference being the labeling and the continue to be about nine weeks. Labeling and packaging
packaging. Thus, the labeled and packed version of the were relatively quick steps and the response time from the
product destined for Target cannot be sent to Best Buy. DC to the customer was not expected to change.
$VSSFOUMZ BQSPEVDUJPOGBDJMJUZJO.BMBZTJBJTVTFE The DC management was opposed to this idea
to manufacture, label, and pack all products. The manu- because it would add additional work that was different
facturing facility replenishes a DC in St. Louis, from from what they had done so far. A detailed study of the
which the contract manufacturer fills all customer production process had shown that labeling and packag-
orders. The manufacturing and transportation lead time ing at the DC cost $2 per unit more than the cost of label-
from Penang to St. Louis is nine weeks. PE uses a con- JOHBOEQBDLBHJOHJO.BMBZTJB%$NBOBHFNFOUCFMJFWFE
tinuous review policy to manage inventories at its DC that this increase in cost would be held against them once
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for each product to every customer. stant pressure to lower cost. They also believed it would
The previous month had been very challenging complicate the work they did when filling an order and
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beyond what was available at the DC, whereas Target
PSEFSFE   GFXFS VOJUT BOE 4UBQMFT PSEFSFE   Evaluating the Two Options
fewer units. Even though there was sufficient product
To evaluate the two options, a team from both manufactur-
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ing and the DC was set up. The team decided to focus its
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analysis on three major product categories—computers,
the excess inventory available was labeled and packed for
printers, and scanners, and four major customers—Target,
other customers. The DC had leftover inventory from
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Target and Staples, which unfortunately could not be
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used to serve Best Buy. PE had lost business and surplus
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inventory all because of the wrong labels and packaging.
“SD” indicates the standard deviation of weekly demand.
All demand was assumed to be normally distributed. PE
Labeling and Packaging at the DC
incurred a total cost of $1,000 per computer, $300 per
The vice president of supply chain at PE proposed post- printer, and $100 per scanner. Given the short life cycle of
poning the final labeling and packaging to the DC. Her these products, PE used a holding cost of 30 percent when
logic was that postponing labeling and packaging to the making its inventory decisions. The team analyzed the
DC would allow PE to use all available inventories to serve impact of postponement on safety inventories before mak-
any customer. In particular, the situation that arose in the ing a final recommendation.

TABLE 12-9 Distribution of Weekly Demand by Product and Customer


Computers Printers Scanners
Mean SD Mean SD Mean SD
Target 1,000 700 2,000 1,000 4,000 1,000
Best Buy 700 600 1,500 800 4,500 900
Office Max 800 600 1,200 600 2,000 700
Staples 500 400 900 500 1,400 500

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