About Amazon.

com
Amazon, (www.amazon.com) a Fortune 500 company based in Seattle, Washington, is the global
leader in e-commerce. Since Jeff Bezos started Amazon in 1995, we have significantly expanded our
product offerings, international sites, and worldwide network of fulfillment and customer service
centers. Today, Amazon offers everything from books and electronics to tennis rackets and
diamond jewelry. Amazon.com brand has become synonymous with a superior level of
convenience, selection, low prices, and customer service.

At Amazon, we strive to be Earth’s most customer-centric company, where customers can find and
discover virtually anything they want to buy online. We’ve invested significantly in technology and
content to date to solve some of the most complex technical challenges in distributed systems,
operations, data mining, optimization, scalability, security and algorithms.

At Amazon, we hire the world’s brightest minds and offer them an environment in which they can
relentlessly improve the experience for our customers. We want you to help share and shape our
mission to be Earth’s most customer-centric company. Amazon’s evolution from Web site to e-
commerce partner to development platform is driven by the spirit of innovation that is part of our
DNA. We do this every day by solving complex technical and business problems with ingenuity and
simplicity. We’re making history and the good news is that we’ve only just begun.

About the role

Operations Manager

 Operations Managers are responsible for all budgetary, people development and operations
objectives for one functional area of our Fulfillment Center (Inbound or Outbound). Additional
responsibilities include managing and leading a team of Area Managers, coaching and mentoring the
team to ensure performance objectives are met, building positive employee relations and building
leadership bench strength within the Fulfillment Center.
 Drives creation of staffing plans, schedules, quality initiatives, process change initiatives, and other
Change/Six Sigma initiatives to enable their Functional Area and ultimately the FC to meet and
exceed Business Plan.Sets / clarifies requirements and expectations for Area Managers.
 Measures performance, provides feedback, and holds Area Managers accountable for their
performance and the performance of their departments.
 Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into
the creation of improvement plans for the functional area.
 Takes proactive steps to ensure that best practices are shared across all departments, shifts and
among the network.
 Works closely with support staff (HR Manager, Financial Manager, Facilities Manager, S&LP
Manager, and Other Sr. Ops. Managers, IT Manager) to build and secure support and resources for
projects and initiatives in his/her area, as well as providing needed support and resources for other
staff initiatives.
 Able to address operational and personnel issues affecting functional area.
 Surface issues with potential to affect multiple functional areas, along with ideas for solutions, to Sr.
Ops, General Manager and / or HR.

Basic Qualifications:

 BE/B.Tech Engineering from a reputed university, Operations or related field. MBA Preferred.
 6+ years Operations Management experience in manufacturing, production or distribution
environment.
 Supervisory responsibility for a minimum of 100 hourly employees.
 Basic/Working knowledge of Six Sigma tools and Lean techniques preferred. Excel skills required.

Preferred Qualifications:

 Basic/Working knowledge of Six Sigma tools and Lean techniques preferred. Excel skills required.