DAFTAR ISI

Kata pengantar ............................................................................. i

Daftar isi ...................................................................................... ii

BAB I PENDAHULUAN

1.1 Latar belakang ......................................................................... 1

1.2 Rumusan masalah .................................................................... 2

1.3 Tujuan .................................................................................... 2

BAB II TINJAUAN TEORI

2.1 Selling Point ......................................................................................... 3

2.2 Peran Perawat ...................................................................................... 3

2.3 Ciri-ciri perawat yang memiliki selling point ..................................... 4

2.4 Pengertian Perilaku ................................................................ 8

2.5 Karakteristik Perilaku ............................................................. ........ 9

2.6 Faktor-Faktor Yang Mempengaruhi Perilaku Manusia ................ 9

2.7 Perilaku Perawat Terhadap Pasien ............................................ 10

BAB III PENUTUP

3.1 Kesimpulan ........................................................................... 12

3.2 Saran .................................................................................... 12

DAFTAR PUSTAKA ................................................................... 13

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