2017

Bank alfalah
Final Report

Muhammad Usama khalid

14-ARID1665

23-10-2017
 Internship Report

Internship Report
Bachelor of Business Administration Program

Muhammed Usama khalid

14-ARID-1665
Finance
Usamakhalid903@yahoo.com
University Institute of Management Sciences
University of Arid Agriculture Rawalpindi

Company Name: bank alfalah

051-5459328-32 (Extension 310)

Peshawar Rd, Rawalpindi

Supervisor Name: Mam tehmina iqbal

Start date for internship: 21-08-2017

End date for internship: 14-10-2017

Report Date: 13-02-2018

 EVALUATION
Muhammad Usama khalid
Completed internship at
BANK ALFALAH
Internship report submitted for the Final Evaluation in
Partial Fulfillment of the requirements for the Degree of
Bachelors in Business Administration
It is certified that, the Internship/Employment report and the work contained in it conforms to
all the standards set by the Institute for the evaluation of any such work.

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University Institute of Management Sciences

University of Arid Agriculture, Rawalpindi
(2018)
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DEDICATION
I dedicate my internship work and experience to all my educational and professional
mentors for their support, sincerity and encouragement, which enlightened my way of
professional career.

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Acknowledgement

All praises are for Allah Almighty that has bestowed upon human being the crown of creation and
has endowed him with knowledge and wisdom. After Allah, the last Prophet Mohammad (PBUH)
Who brought for us revelation and unlimited knowledge and civilized the barbarian human being.

I am very thank full to Allah Almighty who gave me the courage to complete this complex task
and to my ever caring and loving parents whose prayers helped me to reach this stage of my life.

Besides, there are many people who supported me in formulation of this report and without the
support of them. I could never be able to complete this report successfully. In this respect I am
very thank full to Mr.syed Asad abbas (Branch Manager), Ms. Tehmina Iqbal (Operations
Manager & Incharge Internship) and the qualified staff members of Bank Alfalah Limited
rawalpindi, who cooperated with me with their guidance at each step of my internship. They have
provided me a lot of important information and knowledge about the banking operations in a very
short period of time.

Last but not least, my very special thanks to Ms. Mah-Rukh (Incharge Internship & Placement)
who provided me with his guidance and profitable knowledge whenever I need that.

Thank you

Muhammad Usama khalid

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EXECUTIVE

Bank Alfalah is a private bank providing financial services to the customers

under the charge and ownership of Abu-Dahbi group under the leadership of His
Highness Sheikh Nahayan MabarakAl-Nayayan. Bank is engaged in corporate
and retail banking.

The Bank Alfalah is growing very impressively and making profits which
growing higher day by day with the slogan of “The Caring Bank” making the
wishes of people come true through the philosophy of transferring concepts to
reality. Bank is providing its financial services to customers with the help of his
qualified human work force of 9,551, who is very energetic and humble towards
customers which is beneficial for the bank.

This report includes the introduction of banking, Introduction and history of the
Bank Alfalah, the strategies, policies which they have implemented, about
departments, products and complete overlook on the financial performance of
the bank with SWOT analysis of the bank, some recommendations and
suggestions with a full conclusion of the Bank Alfalah’s internship report.

Bank’s product portfolio includes such type of innovative products according to

the needs and preferences of the customers which are providing benefits to
customers as well as adding profits to the bank. These products includes Alfalah
car financing, Alfalah credit cards, Alfalah Hilal Cards, Alfalah Zarie Sahulat.

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Advances credits, Money Gram, Royal Profits, online banking and Islamic
Banking. Bank’s growth graph is showing upward, positive and continuous
trends and its profit percentage is increasing every year. Last but not the least
this report almost includes each and every aspect about Bank Alfalah which is
very helpful for every reader.

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INTRODUCTION
History of Banking:
The word “Bank” is derived from the Italian word “Bancus or Banque” which
means bench, desk or counter. Because in ancient times the benches were used
by the Jews for the purpose of exchanging money. In ancient times the religious
temples were used as the safest place for keeping money and gold by people of
that time under the supervision of the priests. Gold smiths then acted as the
financia lagents in exchange of gold and valuables which provided the basis of
modern banking. Today smodern banking system is the ultimate and step by step
achievement of the ancient banking system of accepting deposits from those who
have surplus and lending to those who do not have it or have little.
Banking In Pakistan:
Prior to Independence British banks controlled the banking operation in
Pakistan. After independence there were no resources so that Pakistanis could
start their own banking system in a very short period of time. Then at that time it
was decided that “Reserve Bank of India” will control the banking operations in
Pakistan. But this was not good for the best interest of Pakistan because British
Government at that time distributed there serves of the“ReserveBank of India”
between India and Pakistan with the share of 70% India and 30% Pakistan. It
was a very big loss for Pakistan at that time as being a new nation with new
country having few resources for survival. Then “Quaid-e-Azam Muhammad Ali
Jinnah” (The Governor General of Pakistan) at that time took a step ahead and
inaugurated “The State Bank of Pakistan” on July 1st ,1948 which then took
control of all the banking operations of Pakistan.

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Introduction of Bank Alfalah Limited (The Caring Bank):

Bank Alfalah Limited was incorporated on June 21st, 1992 as a public limited company under
the Companies Ordinance 1984. Its banking operations commenced from November 1st ,1997.
The bank is engaged in commercial banking and related services as defined in the Banking
companies ordinance, 1962. The Bank is currently operating through 195 branches in 74 cities,
with the registered office at B.A .Building, I. I.Chundrigar, Karachi.

Since its inception, as the new identity of H.C.E.B after the privatization in 1997, the
management of the bank has implemented strategies and policies to carve a distinct position for
the bank in the market place.

Strengthened with the banking of the Abu Dhabi Group and driven by the strategic goals set out
by its board of management, the Bank has invested in revolutionary technology to have an
extensive range of products and services.

This facilitates our commitment to a culture of innovation and seeks out synergies with clients
and service providers to ensure uninterrupted services to its customers. We perceive the
requirements of our customers and match them with quality products and service solutions.
During the past five years, we have emerged as one of the foremost financial institution in the
region endeavoring to meet the needs of tomorrow today.

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Board of Directors:

H.E. Sheikh Hamdan Bin Mubarak Al Nahayan (Chairman)

Mr. Abdulla Nasser Hawalileel Al-Mansoori (Director)

Mr. Abdull Khalil Al Mutawa (Director)

Mr.Khalid Mana Saeed Al Otaiba (Director)

Mr. Ikram Ul-Majeed Sehgal (Director)

Mr. Nadeem Iqbal Sheikh (Director)

Mr. Sirajuddin Aziz (Director & CEO)

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VISION:

To inspire and empower people to do things differently and shape their own path in life and business.

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MISSION:

We look at the market with fresh eyes to find new opportunities, seek new ways
of enabling our customers to succeed and advance the world of finance.

Objectives

 To create an efficient system of banking in Pakistan.

 Maintain high profits.
 Expanding Islamic banking.
 Delivering every service and product under one roof.

Training and Development of the Human Resource

After hiring the human resource, their training and development is essential and necessary to
keep them up to date about new methods of working and performing operations. In this respect
Bank Alfalah conducts training program and conferences with the passage of time and at regular
intervals of the year at Head Office Karachi for increasing skills, knowledge and productivity of
human resource. This is essential for every employee to attend these training and development
programs and conferences once in a year. For this purpose Bank Alfalah is providing
training to their employees in following important areas

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 Marketing.
 Credit administration / documentation.
 Consumer banking operations.
 Performance appraisal skills.
 Credit marketing and proposals.
 Trade Finance.
 Time management.