1.

1 Introduction
It’s simple enough to say that Bank is financial organization that deals with money. But
it is the precise most definition about bank. In modern age it is impossible to think a
country without bank. Banks play diversified role in an economy. Banking plays very
significant contribution towards socio-economic development of a country. This sector
is considered to be like the life blood the economy as well. As one of the most important
components of the financial system it forms the core of the money market and plays
very pivotal role in mobilizing resources for productive investments in a country which
in turn contributes to economic development. The efficiency of the sector is very
important for overall development of the country. The most important task that is done
by a bank is building of capital. That is the key factor of the development of an economy.
An Industrialized nation’s build their industrial sector with the help of banking sector.
The growth of the economy also depends on the performance of the banking sector.
Banks secure money of the society. Government takes various monetary policies. These
policies are implemented with the help of banking sector. It is impossible to do foreign
trade without the help of bank. Banks provide services that help the business sector a
lot to carry on the business.
This report has been prepared in the light of practical as well as theoretical knowledge.
Also it is prepared under the guidance and supervision of the core teacher. During the
internship program I have got a good idea about the bank and that is depicted in the
report.
1.2 Background of the study
After completion of all the required courses of BBA program under Metropolitan
University
Bangladesh, it is an obligatory part to get involved in a practical and professional
environment. So I had joined in the NRB Commercial Bank Ltd, Bateshwar Branch, for
three months to complete the BBA program. This branch performs the entire banking
activities including General Banking. As a result, one can easily gain knowledge of both
simple and complicated banking operations from the activities of this branch. So I
choose NRB Commercial Bank Ltd, Bateshwar Branch, Sylhet, as sampling area to
prepare this internship report. This report is the output of my practical experience
which I gathered during internship.

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1.3 Scope of the study

The main focus of the study is to examine “General banking Activities of NRB
Commercial Bank. In this report it has been tried to cover overview of NRBCB‟
objectives, functions, management, business policy and other associated things related
with the general banking activity. Moreover some possible recommendations have been
given to widen the performance of NRBCB.

1.4 Objectives of the Study

1.4.1 General Objective:

 To analyze the general banking activities of NRB Commercial Bank Limited using
key financial ratios.

1.4.2 Specific Objectives:

 To know the Financial Performance of NRB Commercial Bank.

 To recognize the various product and services of NRB Commercial Bank.
 To gather the practical experience base on the theoretical knowledge.
 To suggest Recommendations on the basis of Findings.
 To build up the pillar of the career for near future.

1.5 Methodology of the Study

1.5.1 Data Collection

For conducting the study I have used both primary data and secondary. The sources are
given below:

Primary data sources:

Primary data have been collected through observation and interview.
 Face to face conversation with the bank officials
 Face to face conversation with the clients
 Practical desk work

Secondary data sources:

The secondary data have collected from the following sources:

 Annual Report of NRBC Bank Limited;

 Different publications regarding foreign exchange operation;
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  From Newspapers and Internet;
 Files and documents of the branch.

1.6 Limitations of study

From the intention to make the report realistic and properly accepted this report has
been conducted. However, many problems appeared in the way of conducting the study.
All the given information is not fully complete. Some of the information is company
secret and important and only provided to some persons to know about it. However, I
try my best to settle and pass up the Report before the due date and hoping it was
satisfied. The study considers following limitations:

 Lack of in-depth knowledge and analytical ability for writing such report.
 Another limitation of this study is bank’s policy of not disclosing some data and
Information for obvious reason, which could be very much useful.
 In case of the secondary data collection, there were very few secondary
information was available. There were few supporting books, report, journals
etc.
 Lack of experience to analyze data.
 As the duration of the internship program is three months and the process of this
program is job rotation, so I didn’t get sufficient time in each department to
understand their activities.
 Gathering information about the banking performance was very difficult. That is
why I have to follow more on secondary data like annual report, web sites and
some of banking documents.
 Banking sector is a very vast sector where I have a little knowledge about it
which limits my report.

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2.1 Definition of Bank:
The Jews in Jerusalem introduced a kind of banking in the form of money lending before
the birth of Christ. The word ‘Bank’ was probably derived from the word ‘bench’ as
during ancient time Jews used to do money -lending business sitting on long benches.
First modern banking was introduced in 1668 in Stockholm as ‘Savings Pis Bank’ which
opened up a new era of banking activities throughout the European Mainland.
In the South Asian region, early banking system was introduced by the Afghan traders
popularly known as Kabuliwallas. Muslim businessmen from Kabul, Afghanistan came
to India and started money lending business in exchange of interest sometime in 1312
A.D. They were known as ‘Kabuliwallas
Banks have influenced economies and politics for centuries. Historically, the primary
purpose of a bank was to provide loans to trading companies. Banks provided funds to
allow businesses to purchase inventory, and collected those funds back with interest
when the goods were sold. For centuries, the banking industry only dealt with
businesses, not consumers. Banking services have expanded to include services directed
at individuals, and risk in these much smaller transactions are pooled.
The name bank derives from the Italian word banco “desk/bench”, used during the
Renaissance by Florentines bankers, who used to make their transactions above a desk
covered by a green tablecloth. However, there are traces of banking activity even in
ancient times. In fact, the word traces its origins back to the Ancient Roman Empire,
where moneylenders would set up their stalls in the middle of enclosed courtyards
called macella on a long bench called a bancu, from which the words banco and bank are
derived. As a moneychanger, the merchant at the bancu did not so much invest money
as merely convert the foreign currency into the only legal tender in Rome—that of the
Imperial Mint.
2.2 Definition of Banker:
A banker is responsible for establishing and maintaining positive customer
relationships, planning and delivering effective sales strategies and monitoring the
progress of new and existing financial products. Bankers may work as managers
in high street branches providing operational support on a day-to day basis, or in
more specialized posts in corporate or commercial departments at area, regional or
head offices.

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2.3 Definition of Banking:
Banking is the process through which an institution, most often owned by the
government, Provides financial services. They include collecting deposits, landing
money and issuing debit and credit cards. Banking is the process of performing the
activities of a Bank.
2.4 Law of Banking:
Banking law is based on a contractual analysis of the relationship between the bank and
the customer. The definition of bank is given above, and the definition of customer is
any person for whom the bank agrees to conduct an account.
The law implies rights and obligations into this relationship as follows:
The bank account balance is the financial position between the bank and the
customer, when the account is in credit, the bank owes the balance to the
customer, when the account is overdrawn, and the customer owes the balance to
the bank.
The bank engages to pay the customer’s cheques up to the amount standing to
the credit of the customer’s account, plus any agreed overdraft limit.
The bank may not pay from the customer’s account without a mandate from the
customer, e.g. a cheque drawn by the customer.
The bank engages to promptly collect the cheques deposited to the customer’s
account as the customer’s agent, and to credit the proceeds to the customer’s
account.
Right to combine the customer’s accounts, since each account is just an aspect of
the same credit relationship.
The bank has a lien on cheques deposited to the customer’s account, to the extent
that the customer is indebted to the bank.
The bank must not disclose the details of the transactions going through the
customer’s account unless the customer consents, there is a public duty to
disclose, the bank’s interests require it, or under compulsion of law.
2.5 Banking in Bangladeshi Perspective:
Banking is the backbone of the national economy. All sorts of economic & financial
activities revolve round the axis of the bank. As the industry produces goods &
commodities, so does the banks create & control the money market & promotes the

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formation of the capital. From the point of view banking a technical profession can be
termed as industry. Services to its customers are the products of the banking industry
besides being a pivotal factor in promoting capital formation in the country. As all
economic & fiscal activities revolve round this important industry, the role of banking
can hardly be over emphasized.

Circumstances being such, it becomes imperative to find out the role of banks now
playing in the country & analyze its operational aspects so as to ascertain the
importance of this fragile financial sector & its overall impact on the national economy.
To do this a thorough study as to its distribution, expansion & contribution is essential
to comprehend its past, present & future bearings for the growth & development of the
banking sector of the country.

In global context, the role of banks is far reaching & more penetrating in the economic &
fiscal discipline, trade, commerce, industry, export & import et5c all are carried through
the banks. Banks are the only media through which the international trade & commerce
are being carried out .Moreover the entire credit transaction, both national &
international is done through the banks.
2.6 Features of a Bank:
The features of a bank are given below:-
Bank is a financial institution which deals with other people’s money i.e. money
given by depositors.
A bank accepts money from the people in the form of deposits which are usually
repayable on demand or after the expiry of a fixed period.
A bank provides easy payment and withdrawal facility to its customers in the
form of cheques and drafts.
A bank works as an agent for its customer and provides utility services.
Banks make loans to consumers, businesses and organizations. Loans represent
fund that are extended by the bank to the creditor who agrees to pay the fund
back, with interest, over a specified time period.
Banks are operated with the objective of making a profit. Their fee structure and
interest rate is designed with the intention of making money for owners and
shareholders.

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 A bank acts as a connecting link between borrowers and lenders of money. Bank
collects money from those who have surplus money and give to those who are in
need of money.
2.7 Functions of a Bank:
The function of Bank can be categorized into the following categories:-

Figure: Function of Bank

2.8. History of banking industry in Bangladesh:

After independence the government of People’s Republic of Bangladesh was formally to
cover The charge of administration of the territory now constitute Bangladesh. In an
attempt to rehabilitate the war-devastated banking of Bangladesh, the government
promulgated a law called Bangladesh Bank (temporary order, 1971 (Acting president’s
order No.2 of 1971). By This order, the state bank of Pakistan was declared to be
deemed as offices, branches and Assets of Bangladesh Bank. On that date there existed
14 scheduled banks with about 3042 branches all over the country.
After the independence, banking industry in Bangladesh started its journey with 6
nationalized commercialized Banks, 2 State owned specialized Banks and 3 Foreign
Banks. In the 1980s Banking Industry achieved significant expansion with the entrance
of Private Banks. Now, Banks in Bangladesh are primarily of two types:
Scheduled Banks
Non- Scheduled Banks

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2.8.1. Scheduled Banks:
The banks which get license to operate under Bank Company Act, 1991 (Amended in
2003) are Termed as Scheduled Banks. Banks which are included in the list of central
Banks are termed as Scheduled Banks.
2.8.2. Non- Scheduled Banks:
The banks which are established for special and definite objective and operate under
the acts that are enacted for meeting up those objectives, are termed as Non-scheduled
Banks. These Banks cannot perform all functions of scheduled Banks
2.9 History of Islami Bank in Bangladesh:
Establishment of Islamic Development Bank (IDB) by the OIC member states in the year
1975 has been proved to be a breakthrough in the expansion of Islamic Shariah based
finance and specially banking throughout the world. As a founder member of IDB, the
Government of Bangladesh also had the commitment to establish Islamic banks which
was reflected in different steps taken by the governments of the country. The OIC
members consented to the proposals to introduce Islamic economy and banking in their
respective countries held in the foreign ministers’ conferences in 1978 and 1980 in
Dakar and Islamabad respectively. In the year 1981, OIC in its 3rd summit held in
Makkah approved the proposition submitted by Bangladesh to introduce separate
banking system following Islamic ideology. As per decision, the GOB sent
representatives to the Middle Eastern countries to learn the existing banking systems in
those countries.
In the private sector, the Islamic Economics Research Bureau (IERB) was the first
organization that took active initiative in this regard. They arranged a national seminar
on Islamic Economics and Banking in the year 1979 and inspired by the discussion and
the papers presented in the seminars, some local bankers formed ‘Islami Bank Working
Group’. The IERB again arranged an international seminar in 1980. After the seminar,
Dhaka based ‘Muslim Businessman Society’ (later renamed as ‘Industrialist and
Businessmen Association’) under the leadership of renowned industrialist Abdur
Razzaque Lasker, took initiative to establish an Islamic bank and applied to the
government for permission. At this stage, the GOB provided necessary permission in the
year 1983 and at last ‘Islami Bank Bangladesh’ was registered under Company Act in
which 19 Bangladeshi national, 4 Bangladeshi institutions and 11 banks, financial
institutions and government bodies of the Middle East and Europe including IDB and

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two eminent personalities of the Kingdom of Saudi Arabia joined hands to make the
dream a reality.
In that way, EXIM Bank came in to operation as scheduled commercial bank on 3rd
August 1999 as per rules and regulations of Bangladesh Bank. It is established under the
leadership of Late Mr. Shahjahan Kabir, founder chairman who had a long dream of
floating a commercial bank which would contribute to the socio-economic development
of our country.
2.10 Banks of Bangladesh at a glance:
1. Central Bank
2. State-owned commercial Banks
3. Private commercial Banks
4. Specialized Banks
a) schedule specialized Banks
b) Non- Scheduled Specialized Banks
c) Micro-Finance Organizations ( Semi formal)
d) Co-Operative Banks
5. Non-Banking Financial institutions
a) merchant Banking companies
b) .housing development finance companies
c) Stock Exchange
d) Insurance Companies
6. Other banks:
a. Retail Bank
b. Unit Bank
c. Branch Bank
d. chain Banking
e. group Banking
2.10.1. Central Bank:
The central bank is the organ of the government that performs the major financial
operations of the government, monitors and controls the functions of commercial Bank
for the economic Development of a country. Every country of the world has a central
bank. According to the pursuant to Bangladesh Bank Order-1972, the Government of
Bangladesh reorganized the Dhaka branch of the State Bank of Pakistan as the central

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bank of the country, and named it Bangladesh Bank with retrospective effect from 16
December 1971.
2.10.2. State-owned Commercial Banks:
State –owned Banks are functioning as nationalist. Among the state owned Banks, six
are Commercial and two are specialized. Here is the list:

State-owned Commercial Banks:

1. Sonali Bank Limited
2. Janata Bank Limited
3. Agrani Bank Limited
4. Rupali Bank Limited
5. Basic Bank Limited
Bangladesh Development Bank Limited
2.10.3. Private commercial Banks:
1. AB Bank Limited
2. Bangladesh Commerce Bank Limited
3. Bank Asia Limited
4 . BRAC Bank Limited
5. City Bank Limited
6. Dhaka Bank Limited
7. Dutch Bangla Bank Limited
8. Eastern Bank Limited
9. IFIC Bank Limited
10. Jamuna Bank Limited
11.meghna Bank Limited
12.NRB Commercial Bank Limited
13. Midland Bank Limited
14. Modhumoti Bank Limited
15. Mutual Trust Bank Limited
16. National Bank limited
17. NCC Bank Limited
18. NRB Bank Limited
19.NRB Commercial Bank Limited
20. NRB Global Bank Limited

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 21. One Bank Limited
22. Premier Bank Limited
23. Prime Bank Limited
24. Pubali Bank Limited
25. South Bangla Agriculture and commerce Bank Limited
26. Southeast Bank Limited
27. Standard Bank Limited
28. The Farmers Bank Limited
29. Trust Bank Bangladesh Limited
30. United Commercial Bank Limited
31. Uttara Bank Limited
Islamic Commercial Banks in Bangladesh:
There are eight Islamic Commercial Banks currently operating in Bangladesh. These are:
1. Islami Bank Bangladesh Limited
2. Al- Arafah Islami Bank Limited
3. Export import Bank of Bangladesh Limited
4. Social Islami Bank limited
5. Shahjalal Islami Bank Limited
6. First security islami Bank Limited
7. Union Bank Limited
8. ICB Islamic Bank Limited
Foreign Commercial Banks:
There are nine foreign commercial Banks currently operating in Bangladesh. These are:
1. Bank AL-Falah Limited
2. City Bank NA
3. commercial Bank of Ceylon
4. Habib Bank Limited
5. HSBC (The Hong Kong and Shanghai Banking Corporation Ltd)
6. National Bank of Pakistan
7. Standard Charted bank
8. State Bank of India
9. Woori Bank

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2.10.4. Non-Banking Financial Institutions:
1. Agrani SME Financing Company Limited
2. Bangladesh Finance and Investment Company Limited
3. Bangladesh Industrial Finance Company Limited
4. Bangladesh Infrastructure Finance Fund Limited
5. Bay Leasing And Investment Limited
6. CAPM Venture Capital and Finance Limited
7. Delta Brac Housing Finance Corporation Limited
8. Far-east Finance & investment Limited
9. FAS finance & Investment Limited
10. First Finance Limited
11. GSP Finance Company (Bangladesh) Limited
12. Hajj Finance Company Limited
13. IDLC Finance Limited
14. Industrial and Infrastructure Development Finance Company Limited
15. Industrial Promotion and development Company of Bangladesh Limited
16. Infrastructure Development Company Limited
17. International Leasing and Financial Services Limited
18. Islamic Finance and investment Limited
19. Lanka Bangla Finance Limited
20. Meridian Finance and Investment Limited
21. MIDAS Financing Limited
22. National Finance Limited

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3.1 Introduction of NRB Commercial Bank Limited
The commercial banking system dominates Bangladesh's financial sector. Bangladesh
Bank, the central bank and head regulatory body for the country's monetary and
financial system, was established in Dhaka as a body corporate vides the Bangladesh
Bank Order, 1972 with effect from 16th December, 1971. The banking system is
composed of four state-owned commercial banks, five specialized banks 61private
commercial banks, one land development bank and nine foreign commercial banks. The
Nobel Prize–winning Grameen Bank is a specialized micro-finance institution, which
revolutionized the concept of micro-credit and contributed greatly towards poverty
reduction and the empowerment of women in Bangladesh. NRB Commercial Bank is one
of the private commercial banks which is monitored and controlled by Bangladesh Bank
(BB). The central bank has approved three new commercial banks sponsored by non-
resident Bangladeshis (NRBs) on the condition that those would contribute to boosting
the inflow of foreign exchange.

Mr. Engr. Farasath Ali is the founding Chairman of NRB Commercial bank having a long
professional experience. He heads SNA Knitting Mills Inc. in the USA, a knitwear unit.
President and other Directors are also well reputed in their own sectors of business.
These nice personalities have well defined mission and vision. Their mission is not to
restrict NRB
Commercial Bank Limited to a particular group of people but to bring the huge
unbanked people under banking. Their vision is to make NRB Commercial Bank Limited
truly providing world class services throughout the world.

3.2 History of NRB Commercial Bank Limited

NRB Commercial Bank Limited (NRBC Bank) having its Registered Office at 114
Motjheel Commercial Area, Dhaka-1000, Bangladesh, was incorporated on February 20,
2013 as a Public Limited Company under the Companies Act, 1994 and also is governed
by the Bank Company Act 1991 with Authorized Capital of Tk.10000 million and having
strong capital base of Tk.444.60 core (Paid up Capital) by converting the hard earned
foreign currency of fifty three qualified NRBs from business persons, community
leaders, scientists, educationists, living in across the globe which includes USA, Canada,
UK, Russia, Italy, Germany, UAE and Kuwait.

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NRBC Bank started its journey from 2 April 2013 after getting permission dated 10
March 2013 as a scheduled Bank. The Bank commenced its business on April 18, 2013.
That very first day the first branch of the Bank was inaugurated at Motijheel
Commercial Area. Presently NRBC Bank has 68 Branches in rural and urban area of
Bangladesh and, recently, formed a subsidiary company NRBC Bank Securities Limited.

NRBC Bank gets direction in its corporate governance practices mainly from two
regulatory bodies:

 Bangladesh Bank (Central Bank of Bangladesh) and

 Bangladesh Securities and Exchange Commission (BSEC) as an incorporated
organization in Bangladesh
3.3 Mission
 Build confidence among the NRBs for investment.
 Provide fast, accurate and adequate customer service upholding business ethics
and transparency.
 Strengthen inflow of remittance.
 Create value for communities, societies and economies in which we operate by
ensuring growth and sustainability.
 Matching technology with the help of well educated professionals and
experienced sponsors of the Bank.
 Create dignified working environment for Employees

3.4 Vision
 To become a peerless bank

3.5 Strategic Objectives

 Create opportunities for NRBs to invest their earnings, utilize their professional
expertise in the economic development of Bangladesh.
 Channelize idle and less remunerative fund of NRB.
 Attract FDI of NRBs through diverse products and projects.
 Balanced and sustainable growth.
 Maximization of shareholders‟ wealth.

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  Accomplish the long cherished desire and dream of NRBs to have a bank of their
own.
 Excellence of manpower efficiency through attractive compensation package,
promoting staff Moral through training, development and career plan.
 To invest in the thrust sector for the overall economic development.
 Technology transfer with the help of the well educated professionals and
experienced sponsors of the Bank to have a green banking practice.
 Ensure best Corporate Social Responsibility (CSR) practice.
 Promise to make the world of NRBC Bank a little bigger, every day.
3.6 Board of Directors
CHAIRMAN
Mr. Parvez Tamal

VICE CHAIRMAN
Mr. Mohammad Shahid

Islam,MP
DIRECTOR
Mr. Abu Bakr Chowdhury

Islam,MP
DIRECTOR
Mr. Rafikul Islam Mia Arzoo

Islam,MP
DIRECTOR
Mr. Adnan Imam

Islam,MP
DIRECTOR
Mr. Mohammed Oliur Rahman

Islam,MP
DIRECTOR
Mr. Loquit Ullah

Islam,MP
DIRECTOR
Mohammed Nazim

Islam,MP
DIRECTOR
Dr. Nuran Nabi

DIRECTOR
Mr. Mohammed Manzurul Islam Islam, MP

DIRECTOR (PROPOSED)
Mr. Abu Mohammad Saidur Rahman

DIRECTOR (PROPOSED)
Mr. AKM Mostafizur Rahman

MANAGING DIRECTOR & CEO

Khondoker Rashed Maqsood

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3.7 Goal of NRB Commercial Bank
To become exceptional brand in the financial sector by offering service excellence and
creating value for everybody encompassing customers, shareholders, partners, society
and economy through transparency, technology, innovation & integrity.

3.8 Profile of NRB Commercial Bank Ltd

Particular Date
Application for Bank License May 31, 2011
Liter of Intent (LOI) April 17, 2012
Certificate of Incorporation February 20, 2013
Achievement of Fifty Thousand Accounts March 08, 2015
License from Bangladesh Bank for Head Office March 10, 2013
Certificate for Commencement of Business February 20, 2013
First Meeting of Board of Directors February 23, 2013
Primary Dealership license March 10 , 2013
Branch license April 17, 2013
Opening of First Branch April 18, 2013
Authorized Dealer permission May 13, 2013
Clearing House Membership June 16, 2013
SWIFT Membership August 03, 2013
1st RMA (Relationship Management Agreement) August 04 , 2013
Statutory Meeting of the Shareholders August 12, 2013
Achievement of Ten Thousand Accounts January 23, 2014
launching of Internet Banking April 02,2014
Subsidiary Company: NRBC Bank September 20, 2015

3.9 Overview of Bank

A bank is a financial intermediary and money creator that generate funds by lending
money to a borrower, thereby creating a corresponding deposit on the bank's balance
sheet. It is an establishment authorized by the government to accept deposits, pay
interest, clear checks, make loans, act as a mediator in financial transactions, and
provide other financial services to its customers. In simple words, banking can be
defined as the business activity of accepting and safeguarding money owned by other
individuals and entities, and then lending out this money in order to earn a profit.

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However, with the passage of time, the activities covered by banking business have
widened and now various other services are also offered by banks. The banking services
these days include issuance of debit and credit cards, providing safe custody of valuable
items, lockers, ATM services and online transfer of funds across the country / world.

3.10 List of the NRB Commercial Bank ltd branches. The NRB Commercial
01. Principle Branch 28. Narayanganj Branch
02. Gulshan Branch 29. Mirpur Branch
03. Ruhitpur Branch 30. Rangpur Branch
04. Mawna Branch 31. Khulna Branch
05. Agrabad Branch 32. Raozan Branch
06. Chinishpur Branch 33. Harirampur Branch
07. Hemayetpur Branch 34. Mainamuti Branch
08. Uttara Branch 35. Munshibazar Branch
09. Boardbazar Branch 36. Sylhet Uposahar Branch
10. Mograpara Branch 37. Jublee Road Branch
11. Dhanmondi Branch 38. Indur Hat Branch
12. Aganagar Branch 39. Nayabazar Branch
13. Gorai Branch 40. Bhulta Branch
14. Panchaboti Branch 41. Pulhat Branch (Dinajpur)
15. Zirabo Branch 42. Madhobdi Branch
16. Sylhet Branch 43. Bhuigar Branch (Narayanganj)
17. Nabinagar Branch 44. Hatirpul Branch
18. O.R Nizam Road Branch 45. Charabag Branch
19. Barisal Branch 46. Bogra Branch
20. Rajshahi Branch 47. GazipurChowrasta Branch
21. Banani Branch 48. Hatgopalpur Branch
22. Naogaon Branch 49. Feni Branch
23. Ekuria Branch 50. Chandina Branch
24. Chatkhil Branch 51. Dhanmondi Mohila Branch
25. Chandraganj Branch 52 Mymensigh Branch
26. Borodighirpar Branch 53 Matlab Branch
27. Zirani Bazar Branch 54 Imamganj Branch

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55 Laksham Branch 62 Golapganj Branch
56 Araihazar Branch 63 Kushtia Branch
57 Bandura Branch 64 Agailjhara Branch
58 Tongi Branch 65 Rooppur Branch
59 Bateshwar Branch 66 Jessore Branch
60 Bhairab Branch 67 Mirpur-12
61 Hathazari Branch 68 Purbadhala Branch

3.11 Dealings of NRBCBL

 General Banking Department of NRBCBL:
General Banking Department is considered as the direct service center. The clients and
customer build their intuition whether they are going for further dealings with the bank
or not on the basis of the service in the department, Moreover this department is the
one that gives the first impression about the bank to the clients. So, GB is one of
necessary parts of conducting a bank.

 Foreign Trade Department of NRBCBL:

Foreign exchange is the conversion of one country's currency into that of another. This
department has 2 section including “Export” and “Import”. Both of sections mainly work
for L/C or Letter Of credit. In addition it works for L/C opening procedure, types of L/C,
L/C payments, required documents, documents checking, issuing IDBP and IDBC.
 Credit and Loan Department of NRBCBL:
This department works with two category loan. One is personal loan and another is
corporate loan. Some necessary documents are mandatory to give here for loan
proposal like guarantor’s portfolio, trade license, bank solvency, CIB (Credit Information
Bureau) report, CRG (Credit Rate Grading) report, TIN & VAT certificate, PNW (Personal
Net Worth) statement, applicant’s profile.

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4.1 Introduction:
The relationship between banker and customer begins with the opening of an account by the
customer. Opening of an account binds the banker and customer into contractual relationship
under the legal framework of the ‘Contract Act – 1872’. But selection of customer for
opening an account is very crucial for a bank. In fact, fraud and forgery of all kinds start by
opening account. So, the NRB Commercial bank ltd. takes highest caution in this regard.

4.2 General Banking Department:

During my internship I was place in local office of NRB Commercial bank ltd. General
banking of this branch consists of different sections, namely Account opening section, cheque
book issue, remittance section, clearing and bills section, cash section.

General section is considered as the direct customer service center. It is the starting point of

all the banking operation. It opens new accounts, remits funds, honor cheques, takes deposits,

issues bank draft and pay order etc. General banking is also known as retail banking. A

typical Bank has generally the following sections -

Account

Opening

General
Cash Banking Clearing

Remittance

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 4.2.1 Account Opening Section
 Account Opening
The relationship between banker and customer begins with the opening of an account by the
customer. Opening of an account binds the banker and customer into contractual relationship
crucial for a Bank.

NRB Commercial bank ltd. opens the following accounts:

Saving accounts
Current accounts
Fixed Deposit Receipt (FDR)
Short Term Deposit (STD) accounts
Term Deposit Account
Opening General Account Procedure is given bellow:

Applicant fill up the relevant He/she is required to fill up the For an individual
application form in the specimen signature card in
prescribe manner front of

After depositing the cash one The authorized officer

cheque book is issued scrutinized the introduction and
examines the documents
submitted

Issuance of deposit slip and the

Account is deposit must be made in cash, no
cheque and draft is acceptable to
opened the bank
 Account Closing
Account closing is also done by account opening section. The customer may close
his/her/their account(s) at any time giving notice to the bank. Similarly, the bank on
genuine ground may close customer(s) account giving reasonable notice for the action or
without any notice if the conduct of the account is not satisfactory to the bank or any
reason(s)
Procedure of Account closing:

Account holder requires applying in a He/she/they must surrender the unused

specific form with full signature. leaves/cheque book provided by the bank

Verification of signature and

Close the
approval by operation head.

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On closure of the account, the bank will pay the credit balance (if any) of the account and any
profit due to the customer(s). The customer(s) shall surrender the unused cheque books/
leaves along with the requisition slip and other materials (if any) supplied by the bank for
operation of the account.

 Various Types of Deposit Account:

NRBCBL offers following types of Deposit Accounts:

 Current Deposit Account

 Saving Deposit Account
 Fixed Deposit Account
 Double Benefit Deposit Scheme
 Mashik Sanchay Prakalpa
 Family maintenance Deposit
 Quarterly Benefit Deposit Scheme
 1.5 times Benefit Deposit Scheme
 Advance Benefit Deposit Scheme
 Special Savings Scheme
 School Banking
 Educational Planning Deposit Scheme
 Super Benefit Deposit Scheme
 Current Deposit Account
Current Deposit Account is the net flow of current transactions with no restriction. It is an
easy to- use, convenient current account. Current Deposit Accounts are suitable for those
customers who need unlimited transactions because of no restriction on withdrawal either
in amount or in frequency.
 Savings Bank Account
This account has been designed and developed for savers who want to save their income.
There are restrictions of withdrawal in both amount and frequency.
 Special Noticed Deposit Account
Any individual or corporate body can open Special Notice Deposit Account, which is an
interest bearing deposit account, for a short period of time. However, 7 days of notice is
required if the customer wishes to withdraw money from this account.
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 Interest rate on SND accounts will be varied based on the amount and not on the customer
or tenure.
 Fixed Deposit Account
Unlike CD, SND and SB account, Branch shall accept deposit of fixed amount of money
from the customers for a fixed period of time with interest under the term plan time to
time. FDR is neither Transferable nor Negotiable and as such payment against this
instrument with interest shall normally be made to the depositor on maturity. Payment
against FDR can also be made to nominee or assignee after observing essential
formalities.
 Double Benefit Deposit Scheme (DBDS)
Objectives
 Give maximum benefit.
 Help in meeting specific needs like education, marriage etc.
 Deposit becomes double in 7 years.
Mode
 Tenure of the deposit is 7 years.
Rates
Tenure Effective Interest Rate
7 years 10.42%
 Family Maintenance Deposit (FMD)
Objectives
 Help the retired persons for investing their retirement benefits.
 Create investment opportunities for Non-Resident Bangladeshi.
 Explore investment opportunities for school, college, university etc.
 Give investment opportunities for Trust; Foundation etc.
Mode
 Deposit a fixed amount of money for a minimum tenure of 03 (Three) year to a
maximum tenure of 05 (Five) years.
 Depositor will get a certain sum of money in each month proportion to his/her
deposit during the entire tenure.
Benefits
 Minimum amount of required deposit is TK.50,000.00 or its multiple
 Monthly Saving Scheme
Objectives
 Build up habit of savings.

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  Attract small savers.
 Saving for rainy days.
Mode
 Monthly installment sizes are 250, 500, 1000, 1500, 2500, 5000 and in multiples
of 5000 up to BDT 25000.
 Quarterly Benefit Deposit Scheme
'Quarterly Benefit Deposit Scheme' will be maintained for a period of 3 (three) years and
the minimum amount of deposit is BDT 50,000.00 (fifty thousand) or its multiples
.Interest will be paid on quarterly basis as per example given below On maturity the
principal amount will be paid back.
 Times Benefit Deposit Scheme
Under the ‘1.5 Times Benefit Deposit Scheme’ a deposit of minimum BDT 50,000.00
(fifty thousand) or its multiples will be received for a period of 45 months (3 years & 9
months). On maturity after 45 months (3 years & 9 months), 1.5 times of the deposited
amount will be paid back to the account holder as per.
 Advance Benefit Deposit Scheme (ABDS)
Objectives
 Get Extra benefit from minimum Deposit.
Mode
 Maintained for a period of 2 (Two) years.
 Minimum deposit amount 1, 00,000 (One Lac) only.
 Special Savings Scheme (SSS)
Objectives
 Give maximum benefit.
 Help in meeting specific needs like education, marriage etc.
 Deposit becomes more than three (03) times in ten years.
Mode
 Tenure of the deposit is 10(Ten) years.
 NRBCBL Interest Rate:
Fixed Deposit Rate
Period Below BDT 1 Crore Below BDT 1 Crore & Above
1 month 6.00 % 6.00%
3 month 8.75% 9.00%

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 6 month 8.75% 9.00%
12 month 8.75% 9.00%

4.2.2 Clearing Section:

Customers pay and receives bill from their counter party as a result of transaction. NRBCBL
collects bill on behalf of their customer. Collection mechanisms in NRBCBL are clearing,
outward bill for collection (OBC), inward bills for collection (IBC).
Outward Bills for Collection (OBC): When a particular branch receives bills from its
local parties or banks and sends those to an outstation branch or bank for collection, the
bills are considered outward bills for that particular branch.
Inward Bills for Collection (IBC): When the bills are received by a branch either from a
outstation branch, bank or parties direct for collection and remittance of the proceeds, the
bills are considered inward bills for the particular branch.
Clearing Section:
Clearing is a system by which a bank can collect customers fund from one bank to another
through clearing house. Clearing section plays a vital role in general banking. This section
receives cheques, DD, PO etc from depositors attached with a deposit slip. Then instruments
are posted the Nikash Computer. After posting this instruments are segmented bank wise.
The Clearing House sits twice daily on all working days. The first clearing is held in the
morning and the second clearing in the afternoon. Time for both the clearings is
predetermined. Change in timing, if any, is advised from time to time by Bangladesh Bank
and NRBCBL. In the first clearing representative of each member banks delivers instruments
drawn on rest of the banks and receives instruments of other banks drawn on it. Cheques or
instruments returned unpaid are delivered to the respective representative along with
returning memo in the second clearing.
4.2.3 Remittance Section:
Remittance is significant part of the general banking. The bank receives and transfers various
types of bills through the remittance within the country. Obviously the bank charges
commission on the basis of bills amount. NRB Commercial remittances are safe, swift,
inexpensive and simple. Different types of remittances remitted by NRB Commercial Bank
are

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 Remitter Issuing Paying
Branch Branch Payee

Chart: Bank Remittances Flow

 Types of Remittance
NRB Commercial Bank Ltd. earns more from this section by TT, DD, MT, PO, Spot

cash, Western Union, Xpress Money, Transfast, EFT, BFTEN etc. Remittance can be of

Two types; such as:-

A. Inland Remittance
B. Foreign Remittance.

a) Inland Remittance: When money is remitted within a country through proper

banking channel, it is termed as inland remittance. NRB Commercial Bank, Bateshwar
Branch deals a lot of inland remittance at every working day.
Modes of Inland Remittance: From three months internship program I have known that

there are various types of inland remittances. They are:-

1. Demand Draft (DD)

2. Pay Order (PO)
3. Mail Transfer (MT)
4. Telegraphic Transfer (TT)
5. Any Branch Banking (ABB)

1. Demand Draft (DD):

DD is the most widely used instrument of remitting fund. It is order to pay money drawn
by one branch of a bank upon another branch of same bank for a particular amount of
money that is payable to order and demand. This instrument can be purchased by a
customer from a particular bank for himself and can be handed over to the purchaser for
delivery to the beneficiary. The payee or beneficiary will claim the amount of money in
the instrument by producing the same to the concerned paying branch. Demand draft may
be paid in cash to the payee on proper identification or the amount may be credited to his
account (in case of A/C holder of the bank).

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 Voucher Issuing Branch gives Purchaser

submitted to branch DD to sends DD to

Paying Payee

branch pays presents DD

Flow Chart for DD

DD
Receiving Money

Issuing Branch Sends Paying Branch

Advice of
Issues Pays DD

Flow Chart for DD Payment

2. Pay or Payment Order (PO):

Payment Order (PO) is an instrument that contains an order for payment to the payee only in

case of local payment whether on behalf of the bank or its constituents. Customers can

purchase to deposit as security money or earnest money. Payment Order is in the form of

receipts and issued by joint signatures of two officials. Payment of this instrument is made

from the branch it has been issued. The payee’s banker who should certify that the amount

would be credited.

3. Mail Transfer (MT):

MT is another widely used instrument of remitting fund from one branch of a bank to another

branch of the same bank. It is not used to remit fund from one bank to another. MT is nearly

same as DD

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 In case of MT, the sender of money is not provided with the MT paper but a receipt. The
branch sends the MT paper under its own responsibility by mail to the MT receiving
branch.
 The MT issuing branch has to send a secret message i.e. test to the MT receiving branch.
It is must for any amount of money. Here the amount of money, issuing date and other
particulates are mentioned.
 To maintain the secrecy of the message sent, the issuing branch codes the message by a
particular number consisting of different digits. After receiving the message, the paying
branch decodes it by using the predetermined techniques. This process is called test. In
Bateshwar Branch of NRBCBL test is done by Senior Principal Officer. If everything is
Okayed, the paying branch makes payment to the payee.
4. Telegraphic Transfer (TT): TT is another widely used mode for remittances of funds.

Telegraphic Transfer is quicker than a transfer of amount by DD or MT. The customer

deposits money with the branch to be sent. The customer obtains a cash memo containing TT

serial number.

 Charges: The commission for DD, TT, and MT up to TK 30,000 is Tk. 30 for per
1000 and Tk. 1 for every thousand above Tk. 30,000. But in case of Payment Order (PO),
the following service charges are charged:-
Amount Charge
Upto TK 1000 20
Upto TK 1,00,000 30
Above TK 1,00,000 100

In present as VAT TK 5 is charged for DD, TT, MT, and PO. There are some branches of

NRBCBL which provides DD, TT and MT services for their employees without any service

charges and some branches provide these services to their staff with service charge.

B) Foreign Remittance: The procedure to transfer money from one country to another

country through bank or other govt. authorized agencies is called foreign remittance. The

NRB Commercial Bank Bateshwar Branch, Sylhet provides following foreign remittance

facility to its customer directly.

Procedures for Western Union Spot cash, Transfast, Xpress money: When the clients

arrive to receive cash, performs the following duties:-

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  Customers show pin number from the remitter abroad to the banker for payment. If 8

digits, it will be spot cash, If 16 digits, it will be Xpress money, if 10 digits, it will be

Western Union, If 13 digits, it will be Transfast,

 The banker logs in that site and confirms payment by matching information and

 Then the banker gives payment instrument and the customers collect money from

cash counter.

4.2.4 Cash Section:

Cash is the most liquid asset and it should be dealt very carefully. So this department is really
handed with intensive care. This department starts the day with cash in vault. All cash
receipts and payments are made through this department.

Cash section is a very sensitive organ of the branch and handle with extra care. I was not
authorized to deal in this section because of its sensitivity. But I was fortunate enough to
know the procedures of this section. Operation of this section begins at the start of the
banking hour. Cash officer beings his/her transaction with taking money from the vault,
known as the opening cash balance. Vault is kept in a very secured room. Keys to the room
are kept under control of cash officer and branch in charge. The amount of opening cash
balance is entered into a register. After whole day’s transaction, the surplus money remains in
the cash counter is put back in the vault and known as the closing balance. Money is received
and paid in this section.

 Cash Receipt
When clients deposit cash in the bank, the bank officer on receipt of the cash and the pay in
slip/credit voucher shall:
 Check and count the received cash.
 Make sure that the amount in word and number in the deposit slip are same.
 Check the account title and the number.
 Both the deposit slip is in order.
 Depositor’s signature is in the slip.
 Receive seal in the slip is a must.
 Write the domination of the currency at the back of the pay in slip or the credit
voucher and affix stamp in the slip/voucher.

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  Enter particulars of in slip/credit voucher in the receiving cash officer book.
 At least, send the pay in slip/voucher to the deposit department or to the respective
department.
 Deposit slip must be signed by the respective officer.
 Carbon copy of the deposit slip must be handover to the client with proper seal
and signature.
 Cash Payment
Cheques, demand drafts, pay orders, pay slips and debit cash vouchers etc. are received
from various departments for payment of cash to customers/payees. Prior payment of
cash it is the officer’s duty to make sure that the cheque/or the instrument has been
genuinely passed. The following common precaution is thoroughly practiced before
honoring a cheque:

 Check of it is an open or crossed check.

 The branch name in the cheque.
 The date in the cheque is very crucial. Cheques are normally valid six months and
predated cheques are asked to present after the date given.
 Tk in words and figure of the cheque is same.
 Balance in the account is available.
 The apparent tenor of the cheque. Whether any figure, date or anything has been
altered in the cheque presented. If any, then the respective officer must check
whether the client is making his signature for alteration or not.
 The specimen card signature and signature in the cheque should match.
 Signature of recipient is obtained on the reverse of cheque.
 In case, where a prior arrangement has been made with the bank, a client may
overdraw against a cheque.
4.3 Other Relevant Activities:
I have done others Bank related activities of document typing, electric bill entry, mail, and
call to customers for different reasons. I visited clients’ residence with my supervising office

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5.1 Name of the Bank:
NRB Commercial Bank Limited, Bateswar Branch, Sylhet.
5.2 Internship Duties:
I completed my internship program from NRBC Bank Limited for the period of 03 months
started on 1st January, 2019 to 31st March, 2019.
5.3 Time to Attaint the Duties:
The office time started 10.00 am and brake 5.00pm.
5.4 Position:
I perform my duties as “General Banking” Section. Every banker must need to keep
knowledge about General Banking division. It is the introduction of banking service. Now I
will explain my experience in below:
5.5 General Banking:
Here all most half had done the operations of banking activities this branch, Like
1. Information given by the customer about the new account opening.
2. Nature of the Account: Like Saving account, current account, fixed deposit or other
etc.
3. Account Opening: Customer inform the account types, related documents like
 Three copy photography of the account holder.
 National ID Card.
 One introducer: A person has an account of this branch and his signature.
 One nominee: His national ID, signature, occupation and one copy
photography.
4. Account opening from Updating: During my internship program, this work I have
done most of time. I have update the A/C opening from by filling up the missing
information which is required.
5. Receive the Requisition: After used the cheque book, customer drop one page that
was includes the cheque book. To collect customer for his/her amount of money.
6. Call the customer: To collect the cheque book or give any missing account related
information, or photography, signature, nominee information or ID etc.
7. Pay order Receive.
8. Write the saving deposit slip.

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5.6 Remittance:
This Section I gather some knowledge which is helping me to the report. People collect the
remittance that send their relatives like father, brother, husband, others.
Her customer and bank or officer maintain some formalities, bank officer know from them
like-
 Who send remittance?
 Which country?
 How much the money?
 Name of the sender?
 Name of the receiver?
 Must see the national ID card?
 Or Account number
If all the answer is okay then officer say now you must form fill up Customer fill up a form
here write-
 Date
 Sender name
 Receiver name
 Pin number
 ID number
 Phone number
 Address of the receiver
 Signature of the receiver
Then representative officer give the input his browser to the head office. If head office
comment to clear remittance that time signature this form and say now you withdraw the
money. After ended of the day calculate the remittance that clears this branch.
5.7 Assisting Marketing Voucher:
Every day the lots of transaction takes place in bank. For each of the transaction there is
either a debit or credit voucher. If money goes out from bank than it’s a debit transaction and
if money is received by bank then it’s a credit transaction. At the end of the day it was my
duty to separate and sort all the credit and debit voucher under every different account types.
After sorting out the voucher, I had to assist the officers in marketing and checking each

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specific account vouchers amount with each distinct account supplementary and I had to see
if the amounts on both the vouchers the supplementary for each transaction match. After that
I had to arrange all the documents according and put them in a serial on account-wise basis
specified in the daily cash book.
5.8 Assisting at the clearance section:
I also worked at clearing department for some days. My main duties was to receive cheques
of other branches, placing clearance seals on cheques and transfer those cheques to the
clearance department and then later under the supervision of an officer, checks if there is any
mistake or not and then signs the cheques, scans them and to put them it order.
5.9 Cheque book Delivery:
I delivered customers NRBC cheque book. The due process is-
 Received the cheque book requisition form with signature of respective customer.
 Entering cheque books holders name, date first leaf number and last leaf number in
the cheque book registry according to account types.
 Customers signature in the cheque book registry.
 Posting the cheque leaf numbers through customers account in the bank system.

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6.1 Learning and Observation during my Internship:
Working at NRBC Bank Limited, Bateswar branch was a great experience for me. The
people are really nice and talented. By working in NRBC, I got the practical knowledge about
how a bank operates and life style of the people who in the bank.
Learning:
In NRBC Bank Limited, I have learning the significance of accountability, necessity of
commitment punctuality and regularity. I learned about the activities of General Bank
Department, Cash Department and remittance department as well as the overall activities of
the bank and learned to open various sorts of accounts different types of customers such as
savings, fixed deposits. Moreover, I got knowledge of the things or document needed for
opening different sorts of accounts. I learned about various products and services provided by
a bank and understood the system of issuance of cheque book and ATM cards. I got to know
the process of clearing cheque, cheque dishonor and outward bill for collection. I got the
different types of remittance exchanges and got the knowledge about various types of
vouchers, different types of forms like KYC (Know Your Customer), TP (Transaction
Profile).
Observation:
In NRBC, I observed the punctuality and regularity is very important. All employees are
strictly followed the banking rules, no one can abide by the rules. The work process could be
made faster with better computers and operating systems. There is always a hurry of
customers so there is no standard on what the employees do throughout the day. The work
activities are always set and divided for each of the employees. This is the way it should be,
but when I saw it firsthand it was remarkable. I have always seen that staffs are helping each
other for accomplishing their tasks at the day end.
6.2 Knowledge Gained During BBA Program:
As a student of business department; I learned many things from my BBA program; gained a
verity of knowledge through the class lectures; text book; assignment; presentation; viva;
exams etc. while conducting my internship in NRB Commercial Bank Limited some of this
knowledge was very essential for practical professional life.
PRINCIPLES OF MANAGEMENT :
We studied this course at 2nd semester of our BBA Program. It helped me learn how to
manage works in most efficient and effective manner and maintain the chain of command

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within the organization. While doing internship program, I was able to complete my all tasks
efficiently and effectively at the shortest possible time and maintain the chain of command.
PRINCIPLES OF ACCOUNTING:
During my internship program I was able to make various debit voucher and credit voucher
by applying the basic concepts learned from Principles of Accounting course which I studied
at 2nd semester.
BUSINESS COMMUNICATION :
Business Communication is a course which we studied at the 4th semester. During my
internship this course helped to be a good communicator by different types of communication
skills; like: writing, speaking, listening and interpersonal. Following are the cases in where I
needed these skills during Internship program:-
 To communicate with the branch employees,
 To collect information from the customers and clients and
 To write formal letter and application
BANKING AND I NSURANCE AND BANKING LAW AND PRACTICE:
We have studied both courses at 7th semester and 10th semester respectively. It is a very
informative course for BBA students and its practical use is much more to do an internship
program especially in a bank organization. Firstly these courses give us a clear idea about
bank, banking, banker, customer, clients. By studying this course we have known about
different types of account; like-current account, savings account, fixed account, different
types of cheques; like- bearer cheque, crossed cheque, blank cheque, antedated cheque etc,
parties of cheque, inland remittance and foreign remittance, reason of dishonoring a cheque.
We have got a detailed idea about L.C. from these courses.
ORGANIZATIONAL BEHAVIOR (OB):
Organizational Behavior is concerned with the behavioral issues and I read it at 7th semester
of 4 (Four) years BBA Program. It is a course which comprises of all actions, norms,
behavior which an individual needs to follow within organization. This course made me
aware about conduct in the corporate field. During internship I needed the following things
learned from this course:-
 Marinating office time properly
 Maintaining formal dress
 How to manage the customers in a diplomatic manner

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  How to work in a team as well as an individual etc.
MANAGEMENT INFORMATION AND CONTROL SYSTEM (MICS):
Management Information and control enabled me to research this specific topic, analyze the
problem, think creatively, suggest a solution, and prepare a clear written presentation of the
solution and working individually to make the project. Studying this course at 8th semester I
also got a clear idea about 3 dimensions of information system that is quite needed to know
for working excellently in the bank organization for an employee.
HUMAN RESOURCE MANAGEMENT (HRM):
HRM is a course which tells us about the process of managing human resource and this
course was studied at 8th semester. Though this course seems only necessary for higher level
employees like manager to maintain good performance by hiring the right people in right
place and motivating them to achieve organizational goal, it is also necessary for all
employees in case of maintaining ethics and integrity in the workplace.
BUSINESS RESEARCH METHOD:
Business Research Method is a course which is a field of practical study and we studied it at
9th semester. Studying this course I was able to obtain data and analyse them to make a
critical evaluation and to make the report a complete one. Following are the things learned
from this course by which I have benefited to prepare the report:-
 Different research methods,
 What are the relevant and legal source of data,
 How to collect data and information,
 How to filter the data and information,
 How to use facts and information for study,
 How to place right information in right place,
 To know and explain the purpose of the study and
 To identify the problems.

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7.1 Introduction

Due to the characteristic of banking business, NRBC bank’s accounting information

system (AIS) have specific important features related to their liquidity management and
the management of their customers’ account information. According to him, a bank has
to manage its liquidity efficiently in order to maximize profit and to fulfill regulation
(minimum reserve requirement).To perform such duties, the treasury manager need
information of consolidated balance of customers’ deposits, loan and other placements
of bank funds. That information are needed on a daily basis so that the treasury
manager can determine how mush reserve is needed and how much money should be
placed in or borrowed from the money market to conform to the regulation and to
maximize the usefulness of available funds. The use of computer network has made it
possible for the treasury manager to get the information needed almost at anytime.
Therefore the bank’s liquidity management could be performed more timely and
efficiently based on accurate information
Accounting information technology is an integral part of any business. It should provide
users with timely information to aid in preparing financial statement, taxes, reconciling
bank account and generating report, using computer hardware and software. The
following are the benefits of accounting information System in NRBC Bank.

7.2 Timely Information:

The accounting information technologies provide business and other users with timely
information. This information helps users and business with strategic planning, budgets
and other valuable information for payroll, bank reconciliation and creation of
spreadsheet.

7.3 Easy to Use:

Raw data are entered directly into the accounting information technology; the system
processes any calculation, manipulations, reports and reconciliation. The output shows
the result as information in a meaningful manner.
7.4 Internal Control:
The accounting information technology makes it easier for banks to establish internal
control which help to detect fraud, theft and other mismanagement.

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7.5 Decision Making:
Data recorded and processed enables accounting information technology to yield
reports that aid interested parties in their decision making process. Most accounting
information technology can yield statistics that indicate performance of product or
service.

7.6 External Financial Reporting:

One of the most important characteristics of accounting information technology is its
ability to produce information that helps organizations generate financial statement.
From the accounting information technology, one should be able to create companies
balance sheet, income statement, shareholder or owners’ equity and statement of cash
flows.

NRBC Bank currently uses accounting information technology (AIT) in a variety of ways
and for a variety of purposes. According to the management of NRBCB, cash may be
dispensed and deposited, accounts debited and credited automatically. Administration
may be assisted by accounting information technology, (AIT) based on Management
Information System or AIS.

Inter-bank and international money transfers may be affected by use of secure utilities
such as society for worldwide inter-bank transfer (SWIFT). However, the central
historical problem and still the central technological issue for NRBC bank concern the
capture and organization of account data through branches. In each, a variety of account
transactions are performed involving cash deposits and withdraws, transfers cheques
and standing order. Although many transactions must still be verified by signature, the
main use of account information technology in NRBCB has been to generate and control
a database of account information and to effect the transmission of money, which
transactions in the account base require. In the past, when customers want to withdraw
money from their saving accounts, they have to come to the bank’s branch where they
opened their account. They filled in certain form, sign on it and present some
identification for verification.

Nowadays, the use of online computerized system of NRBCB for customer’s account has
enabled the customers to check balance, deposit, withdraw, and transfer money at any
branch of the bank. The use of Automatic Teller Machines (ATMs) add more

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convenience to the customers since it enables to do many usual transactions, cash
withdraws, transfer between accounts and pays bill 24- hours a day. Furthermore, the
introduction of internet banking enables the customers of NRBCB to do transaction
without leaving their home of office. Before the use of online computer system, when a
customer transfer money from his/her account in other bank or in other branch of the
same bank, it usually take one to two days for the fund to be effective in the receiving
account. This is because transfers were processed manually through the clearing house,
which is still using paper-based system. Nowadays, every transaction done by
customers can be directly (debited/credited) into their account no matter in which
branch or ATMs that do it.

Transfer of funds are debited from paying account and credited to receiving accounts
simultaneously. This is made possible by the existence of automated clearing house that
connected online with member computer and using the real time gross settlement
(RTGS) system. Therefore, customers’ accounts are always up to date. On the NRBC
banks’ side, the advancement of banking computer technology has improved the ability
to perform their liquidity management more efficiently and profitably.

Therefore, it is possible that in certain branches there is liquidity shortage while in

other branches there is excess liquidity. Thus, with online banking system, the bank in
certain branches can be compensated with excess liquidity in other branches.
Therefore, the amount of unproductive funds that should be kept in reserve can be
minimized to the required level, which in turn will reduce the bank’s cost of capital. In
fact, electronic banking products, the range of banks services, which can be delivered to
customer’s office or home by electronic technology, has expanded extensively. Banks
now use technology to transmit information, receive.

In general, a NRBC Bank’s accounting information system (AIS) has the same role as in
other companies that is to provide financial and non-financial information to banks
external parties (such as investors, creditors and tax agencies) and internal parties
(principal management).

The following things are the characteristics of NRBC Bank’s accounting information
Systems:

Page 38 of 43
7.6.1 Effectiveness:
This deals with accounting information being relevant and pertinent to the customers’
process as well as being delivered in a timely, correct, consistence and usable manner.

7.6.2 Efficiency:
It is concerned with the provision of accounting information through the optimal (most
productive and economic) use of resources.

7.6.3 Confidentiality:

This is concerned with the protection of sensitive accounting information from

unauthorized disclosure.

7.6.4 Integrity:
It relates to the accuracy and completeness of accounting information as well as its
validity in accordance with customers’ value and expectation.

7.6.5 Availability:
It relates to accounting information being available when required by customers now
and in the future.

7.6.6 Compliance:
It deals with complying with those laws, regulations and contractual arrangements to
which users process their subject i.e. externally imposed criteria as well as internal
policies.

Page 39 of 43
8.1 Findings:
 Board Members do not have necessary trainings on the updated circular. The Policy
on training of Directors includes providing training and updated information on all the
latest policy guidelines, circulars and Acts issued by the regulatory/legislative
authorities.
 One third of the members did not attend the meetings regularly. From the report we
can see that only one board member has attained all the meetings.
 The CEO, CFO, Head of Internal Audit does not have any shares in the company.
 No implementation of Whistle Blowing policy. The whistle blowing policy of the
Bank aims to promote transparency and serves as a channel of corporate fraud risk
management. The policy enables an employee, who has a legitimate concern on an
existing or potential wrong-doing, to raise the issues and bring the same to the notice
of the competent authority.
 No remuneration review Committee.
 NRBCBL does not have any succession planning process.
 Employee productivity analysis is not done and there is no measurement scale to
evaluate it
 Annual reports and other information of interest to shareholders are uploaded to
Company’s corporate website www. nrbcbl bd.com. But for last year no annual was
published in the website.
 General Public does not hold more than 50% of shares. Al most 40% shares are hold
by the directors.
 Lack of efficient executives or officers especially in the general and credit division
hampers the customer service process.
 Lack of dedication of some employees is the main obstacle of the growth of this
particular branch.
 There are various products and schemes of loans and advances but customer are not
known to all of them.
 There were lacks of employees to meet the needs of the customers. There are not
much availability of ATM Booth

Page 40 of 43
8.2 Recommendations:
 The Policy on training of Directors includes providing training and updated
information on all the latest policy guidelines, circulars and Acts issued by the
regulatory/legislative authorities. So proper training has to be given so that the
NRBCBL can perform in a better way.
 Central Complaint Cell has been established and a vigilance team has also been
formed to protect fraud and error. Risk Management Wing (RMW) also acts as the
whistleblower of the Bank.
 Board members must attend the meetings regularly. Though Bangladesh Bank
Guidelines do not permit to form a separate committee of Board on remuneration. As
such, NRBCBL does not have such committee. However, the Board of Directors
should time to time review and evaluate the remuneration paid to all level of
employees, director and others and decides on the issue. In addition, Board Members
should directly involve in recruitment, promotion and remuneration process of top
executives (Up to two-level below the rank of the Managing Director & CEO) as per
the Bangladesh Bank Circular
 Efficient succession planning is an integral part of efficient employee management
and NRBCBL should possesses a sound HR Policy covering succession planning to
carefully avoid the problems of leadership vacuum under any circumstances
 Employee productivity should be measured in terms of total deposit, investment,
income profit.
 Annual Reports need to be published annually.
 Percentage of the shares of the directors should be reduced.
 It should give more concern in their management quality to improve it satisfactory
position.
 The Bank has to go through the proper online banking for better service to the
customer.
 The Bank should try to follow modern marketing system.
 The Bank should introduce new and attractive product to their customer.
 The Bank should emphasize on training its employee on a frequent basis.
 The Bank should open more and more ATM booth

Page 41 of 43
8.3 Conclusion:
As an organization the NRB Commercial Bank Limited is much more structured compared to
any other listed bank operation in Bangladesh. NRB Commercial Bank Limited is a customer
oriented financial institution. It remains dedicated to meet up with the ever growing
expectations of the customer.

In NRBCBL, Board of directors formulates bank’s policies, management functions on

approved policies In addition, board of directors takes care the interest of shareholders & all
other stakeholders, management remains compliant with the policies, regulations, laws given
by board of directors, Bangladesh bank, other regulators However, NRBCBL gives
importance on their customers, employees and shareholders. They want to achieve strong
corporate growth through financial inclusion. They try to provide solutions at a minimum
cost based on a high level of satisfaction of all segments of our customers, thus also
contributing to the prosperity of our employees and shareholders.

NRBCBL is trying to develop innovative and technologically advanced products and services
that satisfy their customer needs.

At the end of the report, I have identified several findings & recommendations of this
banking system. In spite of some weakness & lacking, NRBCBL remains strong position in
banking sector. If NRBCBL follows effective corporate, uses its strengths, overcomes its
weakness develops some promotion works & changes its services little bit user friendly, then
it is sure that NRBCBL will get competitive advantages over its major competitors.

Page 42 of 43
 References
Reports
 Koch, Timothy w., and S. Scott. MacDonald. Bank management. South-Western,
Cengage Learning 2010
 Sharma, D. (2010). Principles of Banking. New Delhi: Rajat Publications.
 Kovacs, Hannah, and Jayne Gerner. Banking. Blake Education,2009
 Gulati, Neelam C, Banking and Insurance: Priciples & Paractices. Excel, 2011
 Agarwal, O.P. Banking and Insurance. Himalayan Books, 2011
 Annual & Other Report of NRBCBL – 2012, 2013, 2014, 2015,2016,2017
 published by NRBCBL.

Website
 www.assignmentpoint.com/.../banking/general-banking-activities-of-NRB
Commercial -bank-bang.
 Different types of products of NRB Commercial Bank Limited i.e. Leaflets,
Brochures etc.
 http://www. nrbcblbd.com
 some other web sites

Page 43 of 43
 INTERNSHIP REPORT
ON
GENERAL BANKING ACTIVITIES OF NRB COMMERCIAL BANK LIMITED
(A STUDY ON BATESHWAR BRANCH, SYLHET)

SUPERVISED BY
Suhel Ahmed
Assistant professor
Department of Business Administration
Metropolitan University, Sylhet

SUBMITTED BY
Anik Singho
ID: 152-116-033
36th Batch, BBA
Major in Accounting & Information Systems
Department of Business Administration
Metropolitan University, Sylhet

Date of submission: 15th April 2019

LETTER OF TRANSMITTAL
15th, April, 2019
Suhel Ahmed
Assistant professor
Department of Business Administration
Metropolitan University, Sylhet
Subject: Submission of Internship Report
Dear Sir,
With due respect, I would like to inform you that, it is a great pleasure for me to submit the
working report on “General Banking Activities of NRB Commercial Bank Limited”- A Study
on Bateshwar Branch, as a requirement for BBA program. While conducting the working
report, I have gathered lots of knowledge on financial and banking industry, especially NRB
Commercial Bank, and enjoyed working there.

Finally, I shall be glad to answer any kind of query relating to this internship report, if
Necessary.

Sincerely Yours

..……………..........
Anik Singho
ID: 152-116-033
36th Batch, BBA
Major in Accounting & Information Systems
Department of Business Administration
Metropolitan University, Sylhet

ACKNOWLEDGEMENT
First, I want to pay my gratitude to Almighty Allah for enabling us to prepare the report
successfully. Then I would like to express my sincere gratitude and cordial thanks to some
specific person who helped me to organize this report and for their kind opinion,
suggestions, instructions, and support and appropriate for this.

First of all, I would like to thank my Internship Supervisor Suhel Ahmed for him continuous
guidance and assistance I preparing the report on “General Banking Activities of None
residential Bangladesh Commercial Bank Ltd”. His valuable advice has helped me a lot in
writing this report. I am immensely thankful to him for the supports he has provided
during my Internship period.

Next, I would also like to express heartfelt gratitude to my organizational supervisor at the
NRB Commercial Bank Limited, Shah Md. Mohsinul Haque Suyeb, Manager Operation and
Mr. Md. Shah A.H.A.Tufayel, Nahid Farjana Boteshwar Branch. They directed me towards
the right information and regularly reviewed my progress in preparation of this report.
They have provided the information about the organization and the information about
Branch banking as well to help me with the report.

Finally, this report would not have been possible without the dedication and contribution
of all my colleagues who has helped me by teaching all the works. I express my sincere
gratitude to all of them. Their valuable contribution is what made this term paper possible.
 Executive Summary
In the new competitive business era, private banking sector is getting more competitive in
Bangladesh. In this sector the most used financial statements are the balance sheet and
profit and loss account where the balance shows the financial position and profit and loss
of a bank.
NRB Commercial Bank Limited started their journey 2013 2nd April. It was the long &
Cherished desire of Bangladeshi expatriates in different countries of the world to establish
a new bank for economic development of the motherland through their hard earned
foreign currency. They gained success from the very beginning of operation and were
capable enough to hold the success year after year.
In this report, I have tried to show numerous general activities of The NRBC Bank Limited
and tried to find the lacking among these activities. I have also shown the impact of these
activities on the bank’s profitability. A general activity of the bank means day to day
activities or day to day operations of every section which offer integrated banking service.
Satisfactory banking service is a combination of all general banking activities. General
Banking consists of the management of deposit, cash, clearing house, bills, account opening,
security instrument handling, customer service, and other services of the bank besides
Advance and Foreign Trade.
General Banking Department is considered as the direct customer service center. It is the
starting point of all the banking operation. It opens new accounts, remits funds, honor
cheque, takes deposits, pay order etc. General Banking is also known as retail banking.
The major activities are account opening section, clearing section, cash section remittance,
mail receive and dispatch section. In this report, I have discussed different types of
accounts and the procedures of account opening. I have also shown the features of different
accounts and different products of the NRBC Bank Ltd.

LETTER OF AUTHORIZATION

15th April, 2019

To Whom It May Concern

This is to certify that Anik Singho, ID No: 152-116-033, student of Metropolitan University
has successfully completed the internship report on “General Banking Activities of NRB
Commercial Bank Limited” under my direct supervision & guidance. During the period he
worked in Bateshwar Branch of NRB Commercial Bank Limited from 1th January 2019 to
31st March 2019.
This report is submitted as a partial requirement for the fulfillment of BBA program at
Metropolitan University, Sylhet. Hereby I accept the report as a successful completion of
internship.

No part of this report has been submitted for any other purposes & the work has not
published is any paper, journal or magazine.

During the period he was sincere proactive & attentive to his work.

I wish every success in his life.

Suhel Ahmed
Assistant professor
Department of Business Administration
Metropolitan University, Sylhet
 Table of Content

SL No. Content Page No

Chapter Introduction 01-03

One
1.1 Introduction 01

1.2 Background of the study 01

1.3 Scope of the study 02

1.4 Objective of the Study 02

1.4.1 General Objective: 02

1.4.2 Specific Objectives: 02

1.5 Methodology 02

1.5.1 Data Collection 02-03

1.6 Limitations of the Study 03

Chapter Overview of Banking Industry 04-12

Two
2.1 Definition of Bank 04

2.2 Definition of Banker 04

2.3 Definition of Banking 05

2.4 Law of Banking: 05

2.5 Banking in Bangladeshi Perspective: 05-06

2.6 Features of a Bank: 06-07

2.7 Functions of a Bank: 07

2.8 History of banking industry in Bangladesh: 07

2.8.1 Scheduled Banks: 08

2.8.2 Non- Scheduled Banks: 08

2.9 History of Islami Bank in Bangladesh: 08-09

 2.10 Banks of Bangladesh at a glance: 09

2.10.1 Central Bank: 09-10

2.10.2 State-owned Commercial Banks: 10

2.10.3 Private commercial Banks: 10-11

2.10.4 Non-Banking Financial Institutions: 12

Chapter Overview of NRB Commercial Bank Limited 13-18

Three
3.1 Introduction of NRB Commercial Bank Limited 13

3.2 History of NRB Commercial Bank Limited 13-14

3.3 Mission 14

3.4 Vision 14

3.5 Strategic Objectives 14-15

3.6 Board of Directors 15

3.7 Goal of NRB Commercial Bank 16

3.8 Profile of NRB Commercial Bank Ltd 16

3.9 Overview of Bank 16-17

3.10 List of the NRB Commercial Bank ltd branches. The NRB 17-18
Commercial
3.11 Dealings of NRBCBL 18

Chapter General Banking Activities of NRB Commercial Bank 19-29

Four Limited
4.1 Introduction: 19

4.2 General Banking Department: 19

4.2.1 Account Opening Section 20-24

4.2.2 Clearing Section: 24

4.2.3 Remittance Section: 24-28

4.2.4 Cash Section: 28-29

4.3 Other Relevant Activities: 29

Chapter My Job as an Intern 30-32
Five
5.1 Name of the Bank: 30

5.2 Internship Duties: 30

5.3 Time to Attaint the Duties: 30

5.4 Position: 30

5.5 General Banking: 30

5.6 Remittance: 31

5.7 Assisting Marketing Voucher: 31-32

5.8 Assisting at the clearance section: 32

5.9 Cheque book Delivery: 32

Chapter Application of Knowledge Gained During BBA 33-35

Six Program to Accomplish Each Task
6.1 Learning and Observation during my Internship: 33

6.2 Knowledge Gained During BBA Program: 33-35

Chapter AIS of NRB Commercial Bank Limited 36-39

Seven
7.1 Introduction 36

7.2 Timely Information: 36

7.3 Easy to Use: 36

7.4 Internal Control: 36

7.5 Decision Making: 37

7.6 External Financial Reporting: 37-38

7.6.1 Effectiveness: 39

7.6.2 Efficiency: 39

7.6.3 Confidentiality: 39

7.6.4 Integrity: 39

7.6.5 Availability: 39
 7.6.6 Compliance: 39

Chapter Findings, Recommendation & Conclusion 40-42

Eight
8.1 Findings 40

8.2 Recommendations 41

8.3 Conclusions 42

References