CONFIDENTIAL: To protect the

confidential and proprietary information

included in this material, it may not be
disclosed or provided to any third parties
without the approval of Aon Services India
Pvt. Ltd

© Aon Plc 2016

Certified
Engagement
Expert
Shape your organization's
engagement journey: interpret
results, drive action plans and
cascade improvement
1
Contents

Aon Hewitt Learning Center

1 Our Promise

2 Our Point of View

Certified
Learning Anchors

Engagement 3
Course Curriculum
Program Design

Expert
AHLC Architects

4 Learn from our Best Consultants

Registration, Commercials,

5 Calendar
Take the Lead
2
Aon Hewitt Learning Center

Aon Hewitt Learning Center combines world-class

HR consulting expertise with leading edge capability
development programs to design, deliver, manage
and conduct learning labs and certificate courses for
HR professionals and business managers in the
areas of business skills, HR technical expertise,
business partnership and personal effectiveness.
3
Aon Hewitt Learning Center
Our Promise
Get access to real market Learn from our
and business insights best consultants
Content Experience

REAL
Impact Business Outcomes
Training ≠ learning Winning people strategies
Focus on role based learning to drive results

I understand what’s I decide how and

in it for me when I want to learn
What Matters By Self

LEARNING
By Doing From Peers
If you tell me, I forget I learn from my peers
If you involve me, I learn and experts
4
Aon Hewitt Learning Center
Our Learning Experience

AHLCConnect
Online Discussion Board

Expectation Setting Reflection

REAL
Case
Theory Analysis
1 hAHLC Peer to Peer
3
Participant Concepts Classroom Connect
Handbooks Discussions

LEARNING

Doubts & Take Home

Clarifications Assignments
AHLCConnect
Online Discussion Boards

4
5
Contents

Aon Hewitt Learning Center

1 Our Promise

2 Our Point of View

Certified
Learning Anchors

Engagement 3
Course Curriculum
Program Design

Expert AHLC Architects

4 Learn from our best consultants

Registration, Commercials,

5 Calendar
Take the lead
6
Our Point of View
Defining Engagement
“The state of emotional and intellectual commitment in a group or organization - the extent to
which an organization has captured the ‘hearts and minds’ of its people”

Satisfaction Engagement

What gets measured then? What gets measured now?

• Employee satisfaction: rational response • Employee engagement: rational and
• How things are emotional response
• Measures of morale • Core areas and what makes your
business stronger and weaker in each
• Current state
• Current state and gap to future
desired state

Insights gained then.. Insights gained now..

• Poor information on where to act
• Not able to assess impact of change
• Not linked to business results
• De–valued HR approach to business leaders
• Identifies drivers that influence
Engagement the most
• Estimates impact and determines
future action priorities
• Delivers focused, measurable and
targeted action plan to business
leaders
7
Our Point of View
The Link between Business and Talent: Engagement
Business
Strategy
Business
Results
Targets
Engagement
Are we creating the
People environment where the right
Capabilities people want to be?

HR Strategy Employee
and Issues
Processes and Needs
Alignment
Do we have the right
people doing the
Attract & Acquire Embed employer brand in talent marketplace
right things to reach
our goals?
Align & Focus Drive strategic traction with an engaged team

Measurement
Develop & Equip Gear employees for future readiness

Reward & Retain Create a fulfilling employment deal

8
Our Point of View
Uncover Engagement Insights
“Use critical thinking and story telling to generate insights from the engagement model”

Engagement Model Generating Insights

Test hypothesis
Engagement Experience
Hear employee voice on foundation and
Identify linkages
differentiator drivers Critical
• Communication • Reputation Thinking Understand priority areas
• Work tasks • People Manager
• Talent & Staffing • Senior Leadership Focus on key demographics

Engagement Outcomes
Understand and map employee behavior
dimensions with engagement
• Saying positively about organization
• Have intense sense of belonging Data Visuals
• Are motivated and exert efforts
Story
Business Outcomes Telling
Improve by driving engagement and refining
talent priorities
• Retention • Customer Satisfaction
• Productivity • Total shareholder return Narrative
• Wellness • Revenue growth
9
Our Point of View
Embed Employee Engagement Journey

Actionable Inputs for Key Enabling Action Empowering Change &

Stakeholders Planning Across Levels Engagement

Partner with HR to drive

engagement improvement
Empower
with insights

Leadership
Organization

Engage Enhance
BU / Function key Employee employee
stakeholders Engagement experience

Manager / Team
Managers HR
Enable
work
Act as a fulcrum Align programs for an environment
to drive team’s engaging employee
engagement experience
10
Our Point of View
Coach Managers to Drive Team Engagement

Manager Impact Areas on Engagement Enabling Managers to Boost Engagement

Goal
Set a target for team engagement

Progress Support
Reality
Review manager scorecard
Enable managers to Partner with
effectively use managers to create
Options
resources to spur and drive action
employee progress plans
Meaning Evaluate paths to boost engagement

Will

Empower managers to Agree on actions and timeframes

improve team
engagement
11
Our Point of View
Become Trusted Advisors in the Engaging Leadership Journey

Purpose
Experiencing Believing Doing
Step up
Stabilize
Energize
Critical Experiences Guiding Beliefs Displayed Behaviors
Connect
Understand the impact of Help leaders to share Enable leaders to focus on
critical experiences on leaders empowering beliefs engaging behaviors Be real
Serve
Grow

Engage: gain leaders’ Listen: understand Frame: storyboard Envision: paint the Commit: handhold
trust by being credible experiences & beliefs options impact of improvement improvement journey
12
Contents

Aon Hewitt Learning Center

1 Our Promise

2 Our Point of View

Certified
Learning Anchors

Engagement 3
Course Curriculum
Program Design

Expert
AHLC Architects

4 Learn from our Best Consultants

Registration, Commercials,

5 Calendar

Take the Lead

13
Course Curriculum
Program Snapshot
Sessions Flow

Day 1 Day 2
1 2 3 4

Engage to Align Uncover Insights Embed Engagement Cascade Improvement

Align your employees with Interpret engagement Anchor the engagement Advise leaders and partner
your organization’s mission results to drive outcomes improvement journey with managers

Final Assessment

Other Benefits

hAHLC VIA Voice, Insights, Action AHLCConnect

Participant Handbooks Aon's Engagement Reporting Tool Online Discussion Boards*
* Active for one year
14
Course Curriculum
Evaluation Criteria

20% 20%

CLASS
ASSIGNMENTS
PARTICIPATION

20% 40%
FINAL
QUIZ
ASSESSMENT

Certification Criteria:
o Minimum 50% is required in the Final
Assessment
o Additionally, at least 50% aggregate score
is required to complete the certification
o Final Assessment can only be taken after
attending all 4 modules
15
Course Curriculum
Module Details

Engage to Align

1 Align your employees with organization mission

Objectives Outcomes

o Understand the linkages between business strategy and human capital o Champion engagement by showcasing benefits
strategy; and the impact on HR programs and priorities and charting your organization's journey

o Analyze strategic talent priorities under the broad themes of market o Explore the link between engagement drivers,
maturity, organization readiness, and organization aspiration engagement outcomes and business outcomes

o Design an effective listening architecture to understand the intellectual and o Map the impact of engaged employees on
emotional involvement of employees strategic traction and business results

o Get a holistic view of the employee engagement lifecycle using Aon's o Appreciate and plan for nuanced needs and
approach to engagement priorities for different employee segments
16
Course Curriculum
Module Details

Uncover Insights

2 Interpret engagement results to drive outcomes

Objectives Outcomes

o Understand the business linkage of talent priorities to frame hypotheses o Plan initiatives around engagement: emerge as
around engagement the primary owner of engagement measurement

o Understand key phases in an engagement project: program architecture o Manage the key success factors to drive leader
survey administration, analysis and insights, and action planning buy-in and boost employee participation

o Practice how to measure and analyze results using Aon’s engagement o Generate actionable insights at an organization,
model business unit and team level

o Analyze results to identify areas which drive and sustain engagement o Articulate how engagement insights impact
business goals and human capital imperatives
17
Course Curriculum
Module Details

Embed Engagement

3 Anchor the engagement improvement journey

Objectives Outcomes

o Present engagement results to leadership with the objective of making o Anchor the engagement improvement journey
progress on the engagement improvement journey
o Make senior leaders, people managers and HR
o Facilitate leadership discussion on focus areas: address systemic barriers equally responsible and accountable
and amplify enablers at an organizational level
o Fortify tenets of employment promise that
o Build organizational capability to carry forward the engagement journey resonate with employees; refine tenets that don’t
through a team of internal champions
o Learn to plug the gaps in the employee
experience across the employee lifecycle
o Use insights from engagement survey as a starting point to review and
refine HR policies and programs
18
Course Curriculum
Module Details

Cascade Improvement

4 Advise leaders and partner with managers

Objectives Outcomes

o Facilitate creation, interpretation and dissemination of leaders' and o Articulate role and set accountabilities of leaders
managers' scorecards and managers to drive engagement

o Advise leaders on their transformation by looking at critical experiences, o Emerge as leaders’ confidant by handholding
guiding beliefs and displayed behaviors transformation to engaging leadership

o Help managers connect the employee value proposition with positive o Coach managers to drive create action plans and
aspects of an organization to create a sense of purpose for the employees partner with them to drive team interventions

o Analyze results to guide leaders and managers to create team-level plans o Review progress: drive behavioral change
through development plans
19
Contents

Aon Hewitt Learning Center

1 Our Promise

2 Our Point of View

Certified
Learning Anchors

Engagement 3
Course Curriculum
Program Design

Expert
AHLC Architects

4 Learn from our Best Consultants

Registration, Commercials,

5 Calendar
Take the Lead
20
Learn From Our Best Consultants

Nitin Sethi
Dean What got you here, won’t get you there
Aon Hewitt Learning Center Marshall Goldsmith

Nitin Sethi leads New Solution Development for South Asia. In his previous roles, Nitin led the Broad Based Compensation Consulting
Practice in India, and Consulting Business in South India and Sri Lanka.

Nitin partners with local and multi-national companies across sectors on various aspects of people strategy. Nitin manages many key
relationships for Aon Hewitt and has worked with clients across areas like developing & implementing HR strategy, M&A, leadership &
succession planning, organization structuring, employee engagement and rewards strategy.

Nitin is associated with various industry and professional forums which include AMCHAM, NASSCOM, NHRD, HRP - Sri Lanka etc. As a
part of this association, he often speaks and facilitates at various forums and conferences organized by forums and industry bodies.

Nitin is an avid traveler, loves reading and enjoys watching cricket or playing a relaxing game of golf in his free time.
21
Learn From Our Best Consultants

Tarandeep Singh
Partner, Practice Leader Enable your leaders to build a strategy-
Engagement & Culture aligned culture that delivers long-term
success

Tarandeep leads Aon Hewitt's Culture & Engagement practice, apart from consulting with clients on defining their business transformation
journey through people initiatives. HR strategy alignment, organization structuring, leadership capability, learning academies and employer
brand are focused areas of his expertise. He has also worked in the area of M&A, managing change & transformation, performance
management and rewards strategy & design.

He partners with leading industry forums as a thought leader and is a speaker at several annual seminars and international HR forums.
Some of his recent clients include Cognizant, Dell, Reliance, Janalakshmi Finance, SLK Software, Indigo and Airtel .

Tarandeep is an MBA in HR from Xavier Labor Relations Institute (XLRI), Jamshedpur. He is a Certified Hogan coach and Post Graduate
in French. He holds bachelor degree in Economics, Statistics and Mathematics.
22
Learn From Our Best Consultants

Ajith Nair
Delivery Lead Truly engaging organizations help
Engagement & Culture employees find a purpose and empower
them to live it everyday!

Ajith leads the delivery of Aon Hewitt’s Engagement & Culture Practice nationally. He is instrumental in ensuring that Aon Hewitt’s delivery
is always cutting edge and is consistently finding new levels of quality and depth of advisory.

Ajith has worked extensively with Senior Leadership teams across India and in the APAC region in shaping organizational thinking and
actions on engagement. and culture. His experience spans sectors ranging from BFSI (NBFCs, Insurance, Mutual Funds, Banking),
Pharma, FMCG, Engineering and Manufacturing. Ajith has leveraged his experience of both the consumer and employee dynamics to
work on frameworks that tangibly link the two, while employing analytics to explain effective business linkage. A certified Strengths
performance coach, Ajith has advised Senior Leaders in enhancing their own effectiveness to personal and organizational advantage.

Ajith writes extensively in leading HR publications and is a guest speaker at industry forums such as CII and SHRM. He is an Electronics
Engineer with a post graduation from Narsee Monjee Institute of Management Studies (NMIMS).
23
Learn From Our Best Consultants

Saurabh Gahrotra
Senior Consultant There is no substitute for hard work
Engagement & Culture Thomas Edison

Saurabh is a Senior Consultant at Aon Hewitt and in his current role manages the Engagement practice in North India. In his close to 10
years of experience, he has worked with organizations on helping them better leverage their people resources for achieving superior
business outcomes.

Saurabh has partnered with client organizations to help them create a highly engaged and productive workplace, articulate and activate
their organizational values, enable a compelling employer brand, and further leadership and managerial capability. He has worked across
sectors and geographies (India, Middle East, Europe, US and South East Asia).

He draws on his professional and academic experience to bring forth a view that is aligned to business priorities and creates maximum
positive impact for individuals, teams and organizations as a whole.

Prior to joining Aon Hewitt, Saurabh has worked with People in Business, Gallup & HCL Technologies. Saurabh holds dual masters, with
specialization in Management & Organizational Analysis from the University of Warwick, United Kingdom and an MBA in Marketing &
Systems from the International Management Institute, New Delhi.
.
24
Contents

Aon Hewitt Learning Center

1 Our Promise

2 Our Point of View

Certified
Learning Anchors

Engagement 3
Course Curriculum
Program Design

Expert
AHLC Architects

4 Learn from our best consultants

Registration, Commercials,

5 Calendar
Take the lead
25
Registration & Commercials
Each participant will receive:

Learning Center Course

16 Hours Calendar

AHLCConnect
Certification
Access to hAHLC Aon Hewitt
Online
4 Module Certified
Discussion
Specific Engagement
Boards on the
Handbooks Expert
AHLC Website

Reach out to us at aonahlc@aonhewitt.com or Participation Fee: INR 45,000 (all inclusive)

011 39585050 to participate, nominate or know more about Participation will be confirmed post payment.
Aon Hewitt Learning Center We do not entertain last minute cancellation requests.
CONFIDENTIAL: To protect the
confidential and proprietary information
included in this material, it may not be
disclosed or provided to any third parties
without the approval of Aon Services India
Pvt. Ltd

© Aon Plc 2016

CONTACT US
Aon AHLC Inquiry Mailbox
aonahlc@aonhewitt.com

Amit Kumar
amit.kumar.29@aonhewitt.com