dtoubassy@gmail.

com 21 Neuchatel Pl
Mississauga, ON L5N 6A7
Daniel Toubassy (647) 970-3234
Profile

 Highly adaptable and a quick learner with new business processes, systems and
applications.
 Proven experience in the health care industry, where problem solving, data analysis and
stakeholder engagement knowledge was used to support strategic process improvement
projects.
 Strong interpersonal, time management and organizational skills, with an ability to
prioritize and multi- task in a fast paced environment.
 Strong marketing, communications and teamwork skills, with leadership and
management experience.
 Bilingual-Fully Fluent in French and English

Educational Experience

Masters of Education Student – Fieldwork & Classroom

Observations Sep 2018 – Apr
Charles R. Drew Science Magnet School, Buffalo Prep, St. Gregory 2019
Elementary School
 Supported and guided students through multiple lessons and activities
 Facilitated small group activities within the classroom to promote learning in science and
numeracy
 Developed meaningful relationships with the students to build rapport
 Arranged educational activity stations during Saturday activity, including STEM related
exercises
 Assisted students in developing final project for ELA class

Professional Experience

Specialist, Data & Analytics

University Health Network, Office of Strategy Management and Jan 2019 - Present
Business Intelligence Teams
 Act as liaison between Business Intelligence and Clinical Operations teams to translate
business and process needs into measurable metrics
 Planned, managed and executed projects to improve data collection and reporting process
for funded procedures aimed at improving data quality and increase revenue generation
 Developed performance management framework for the Laboratory Medicine Program
including establishment of Key Performance Indicators and implementation of metric
reporting to clinical and administrative executive team
 Facilitated development of Business Intelligence tool for Transfusion Medicine
department to ensure access to key metrics aimed at improving operations and minimizing
patient harm
Project Manager Jun 2017 – Dec
University Health Network, Office of Strategy Management 2018
 Plan and manage project scope, schedule, resources, and risk for imaging and laboratory
medicine operations at University Health Network, Sinai Health Systems and Women’s
College Hospital.
 Participate in development, planning and execution of province wide MRI service delivery
model aimed at reducing wait times for low acuity patients.
 Coordinate and facilitate the review of multiple severe and critical incidents within the
hospital including identification of critical failure points, development and execution of
recommendations to prevent incident recurrences.
 Development of departmental quality strategy aimed at improving quality and safety of
patient care.
 Lead a team of Business Analyst and Senior Business Analyst to implement strategic
projects within the department while providing mentorship and professional
development.
Senior Business Analyst Jun 2015 – June
University Health Network, Office of Strategy Management 2017
 Coach and train students and analysts in project execution, stakeholder management and
data analysis.
 Developing and managing clinical processes for technologist and radiologist workflow
during information system downtimes within medical imaging.
 Planning and managing project scope, schedule, resources, and risk for imaging operations
at University Health Network, Sinai Health Systems and Women’s College Hospital.
 Organizing, executing and managing the delivery of medical imaging services in the
Athletes Village during the 2015 Toronto Pan AM/Parapan Am Games.
Business Analyst Jan 2013 – Jun
University Health Network, Office of Strategy Management 2015
 Supporting various strategic projects designed to directly impact patient care by increasing
accessibility of medical imaging procedures while decreasing procedure wait times.
 Engaging in data analysis, process observations and stakeholder interviews to identify
bottlenecks and areas of opportunity in patient care pathways.
 Planning a value stream mapping event where clinical, administrative and clerical staff
help to analyze and design the flow of materials and information in the process of
diagnosing potential lung cancer patients.
Brand Ambassador Nov 2011 – Jan
Consumer Impact Marketing, Toronto, Ontario 2013
 Organized and executed strategic marketing campaigns for various clients such as Pepsi
and Loblaw.
 Set up and managed kiosks as well as interacted directly with consumers to create brand
awareness.
 Worked in a team oriented environment where interpersonal and communication skills
were crucial.

Community Events Coordinator May 2009 – Aug

Enersource Corporation, Mississauga, Ontario 2009
(Summer)
 Planned and executed educational activities aimed at teaching children the importance of
energy conservation
 Coordinated, planned, implemented and reported on participation at local community &
cultural events.
 Scheduled and conducted successful visits to community events.
 Discussed with and educated the public on energy conservation initiatives put into place
by the Ontario Power Authority and the Enersource Corporation.
 Responsible for promotional and statistical analysis of program results.

Assistant Laboratory Technician May 2008 – Aug

Fielding Chemical Technologies, Mississauga, Ontario 2008
(Summer)
 Performed various tests on crude and refined organic materials to ensure that the clients’
desired properties were met.
 Tested incoming crude materials for PCBs to ensure that processing of materials was safe.
 Prepared various standards used to test chemical properties of refined organic materials.
 Tracked product and client information to ensure that testing of the material was done
correctly and necessary information was made available for clients.

IT Support for MOE/Mar implementation May 2007 – Aug

University Health Network, Toronto, Ontario 2007
(Summer)
  Assisted and trained nurses and physicians in the use of the Mysis CPR, MOE/MAR
(Medication Order Entry/Medication Administration Record) Computer Software.
 Provided IT support at several health care facilities including: Toronto General
Hospital, Toronto Western Hospital, Toronto Rehab Institute and West Park
Rehabilitation Institute.
 Acted as team lead for support at the West Park Rehabilitation Institute where I was in
charge of delegating tasks to colleagues dealing with problems encountered by other
members of the staff, as well as dealing with project leads to resolve significant
problems.
 Performed regular system audits to ensure the proper use of the systems as well as
adequate entry of information.

Education

B.Sc in General Science December

Post-
Biology Student with a focus on Molecular Biology 2011
Secondary
University of Waterloo, Waterloo, Ontario, Canada Graduate
December
M.Sc in Elementary Education
Graduate 2019
Medaille College, Buffalo, New York, United States of America
Graduate

Volunteer Experience

 Spectra Helpline Call Centre volunteer

 Assisted individuals in dealing with difficult/traumatic
experiences via telephone
Spectra Jan 2016 –
 Helped callers develop strategies to manage their current
Helpline Oct 2016
distress
 Used active listening techniques better understand callers
problems

References

Available Upon Request