Anda di halaman 1dari 7

BIBLIOGRAPHY

Ahmad A. (2015). The Effect of Service and Food Quality on Customer Satisfaction and Hence
Customer Retention. Sarawak Malaysia. Retrieved from.
https://pdfs.semanticscholar.org/e775/381c37f94ee3f7766d9378168990d8f1371e.pdf

Ajobo S. (2012). Consumer Perception about Fast food Restaurant in Asaba. Ghana Asaba
University. Retrieved from https://globaljournals.org/GJMBR_Volume12/7-Consumer-
Perceptions-about-Fast Food.pdf

Baker, M. (2010). Using Expectation Disconfirmation Theory. Blacksburg, Virginia

Blank, Chris. (2014). Consumer Perception Theory. Demand Media. Hearst Communications,
Inc. http://smallbusiness.chron.com/consumer-perception-theory-40176.html

Cheng1, C.H., Lin2, S.Y., Tsaim, C.C. (2014). Investigating Consumer Preferences in Choosing
Vegetarian Restaurants Using Conjoint Analysis.
https://pdfs.semanticscholar.org/2f89/24d3ac29e73b5fd1178c798302762e5a6af1.pdf

Dabholkar, P. A., Shepherd, D.C, & Thorpe D. I. (2000). A Comprehensive Framework For
Service Quality: An Investigation of Critical Conceptual and Measurement Issues
Through A Longitudinal Study. Journal of Retailing 76(2), 139-173
https://digitalcommons.kennesaw.edu/facpubs/1780/

Dina N., Mohd Zaharib M.S., Mohd Shariffb S. (2010), Customer Perception on Nutritional
Information in Restaurant Menu, ASEAN Conference on Environment-Behavior Studies,
Riverside Majestic Hotel, Kuching, Sarawak, Malaysia, 7-8 July 2010
https://www.scribd.com/document/308706801/Consumer-Perception-on-Nutritional-
Information-in-Restaurant-Menu

Donkoh S. A., Quainoo A. K., Cudjoe E. and Kaba N.C. (2012). Consumer Satisfaction and
Perception about food services on the University for Development Studies Campus,
Ghana.http://www.academicjournals.org/article/article1380114368_Donkoh%20et
%20al.pdf

Ekinci Y. &Sirakaya E. (2004). An Examination of the Antecedents and Consequences of


Customer Satisfaction’. In: Crouch G.I., Perdue R.R., Timmermans H.J.P., & Uysal M.
Consumer Psychology of Tourism, Hospitality and Leisure. Cambridge, MA: CABI
Publishing, pp. 189-202.
http://article.sciencepublishinggroup.com/pdf/10.11648.j.sjbm.20170505.13.pdf
Gavilan, J. (2014). More Filipinos choose to dine out than make own meals.
https://www.researchgate.net/publication/320805593_Towards_Menu_Labeling_in_the_P
hilippine_Foodservice_Industry

Gergaud O., Storchmann K., Verardi V. (2012).Expert Opinion and Quality Perception of
Consumers:Evidence From New York City Restaurants.
https://onlinelibrary.wiley.com/doi/abs/10.1111/ecin.12178

Gerrard N. (2014).Restaurant & Casual Dining Insight Report, Restaurants Editor the Caterer.
https://www.ey.com/Publication/vwLUAssets/EY_-
Restaurant_and_Casual_Dining_Insight_Report/%24FILE/EY-casual-dining-report.pdf

Gibson, C. (2009). Using SERVQUAL to Assess the Customer Satisfaction Level of the Oregon
HIDTA ISC Analytical Unit. Portland State University. Doctrina UrbiServiat
http://library.state.or.us/repository/2012/201209171526501/2015.pdf

Goyal, A. & Singh, N. P. (2007). Consumer Perception about Fast Food in India: An Exploratory
Study. British Food Journal 109. http://www.scirp.org/
(S(lz5mqp453edsnp55rrgjct55))/reference/ReferencesPapers.aspx?ReferenceID=1623230

Huang H. H. (n.d).Using Expectation Disconfirmation Theory to Explore the Relationship


Satisfaction between Businesses to Businesses. Department of Business Administration,
Aletheia University, 32, Zhenli St., TamsuiDist., New Taipei City, Taiwan
http://twheiar.heeact.edu.tw/index.php?r=school/info&type=private&school_id=1

Huffman, W. E., (2003). Consumers’ Acceptance and Resistance to Genetically Modified Food
in High-Income Countries” Effects Of Labeled and Information In An Uncertain
Environment. American Journal of Agricultural Economics.
http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.860.9373&rep=rep1&type=pdf

Ibrahim, Y., Vignali, C. (2005).Predicting Consumer Patronage Behavior in the Egyptian


Fast Food Business.
https://businessperspectives.org/images/pdf/applications/publishing/templates/article/asset
s/1671/IM_2005_02_Ibrahim.pdf

Isac, Flurin R. and Rusu, Sergion (2014). Theories of Consumers Satisfaction and the
Operationalization of the Expectation Disconfirmation Paradigm. Aurel Vlaicu University
Arad, Romania. http://www.utgjiu.ro/revista/ec/pdf/2014-02/10_Isac,%20Rusu%201.pdf
Jafari, J. (Ed.). (2000). Encyclopedia of tourism. London and New York: Routledge.
https://onlinelibrary.wiley.com/doi/abs/10.1002/jtr.344

Javan O. (2012). Importance of Customer Satisfaction in Waskia Restaurant.


http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.843.8746&rep=rep1&type=pdf
Kee-Fu, N. and Ap, J. (2007). Tourists’ perceptions of relational quality service attributes: A
Cross-cultural study. Journal of Travel Research, 45, 355-363
http://journals.sagepub.com/doi/abs/10.1177/0047287506295911

Kopalle, K. P. & Lehmann, R. D. (2001).Strategic Management of Expectations: The Role of


Disconfirmation Sensitivity and Perfectionism. Journal of Marketing Research, 38(3),
pp. 386-394. https://www.impgroup.org/uploads/papers/8603.pdf

Knutson, B. J. (2000). College Students and fast Food-How students Perceive Restaurant
Brands.Cornell Hotel and Restaurant Administration Quarterly, 41, 68-74
http://journals.sagepub.com/doi/abs/10.1177/001088040004100318

Lankton, N. and Mcknight D.H. (n.d). Using Expectation Disconfirmation Theory to Predict
Technology Trust and Usage Continuance Intentions. Michigan State University
http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.97.1921

Latha, K. (2014). A Study on Consumer Perception and Satisfaction Towards


Restaurants in Coimbatore City
https://www.worldwidejournals.com/paripex/recent_issues_pdf/2014/November/Novemb
er_2014_1416651229__12.pdf

Lazarova, R. (2010). Consumer’s Perception of Food Quality and its Relation to the Choice of
Food. https://nanopdf.com/download/consumers-perception-of-food-quality-and-its-
relation-to-the_pdf

Lee, S. (2014). College Student Perception and Reference of Brand Name Food Service in
University Dining Operations
http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.632.4672&rep=rep1&type=pdf

Lim H (2010). Understanding America customer perceptions on Japanese food and services
in the U.S. UNLV Thesis/ Dissertations/Professional papers/capstones. Paper 654.
https://pdfs.semanticscholar.org/a8e1/92ef6456f43a500e3f765c113acd17c37167.pdf

Mattila A. & O’Neill J.W. (2003). Relationships between Hotel Room Pricing, Occupancy, and
Guest Satisfaction: A Longitudinal Case of a Midscale Hotel in the United States.
Journal of Hospitality & Tourism Research, 27 (3), pp. 328-341, Sage Publications.
http://www.personal.psu.edu/jwo3/Hotel%20Pricing%20and%20Occupancy
%20Article.pdf

Munusamy, J. Chelliah, S., and Mun, H. W. (2010) “Service Quality Delivery and Its Impact
on Customer Satisfaction in Malasia”, International Journal of Innovation Management
and Technology, Vol. 1, No. 4, October, pp. 398-404.
http://ijimt.org/papers/71-M461.pdf

Namkung, Y., &Jang, S. (2007). Does Food Quality Really Matter In Restaurants? It’s Impact on
Customer Satisfaction and Behavioral Intentions.
http://journals.sagepub.com/doi/abs/10.1177/1096348007299924?journalCode=jhtd

Newson, R. B, (2014). Interpretation of Somers’ D under Four Simple Models.


https://www.google.com/url?sa=t&source=web&rct=j&url=https//pdfs.semanticscholar
org/f2b5/e97c4c28a917016471c38ea908713d8a6436.pdf

Nondzor, H.E., Tawiah, Y.S. (2015). Consumer Perception and Preference of Fast Food:
A Study of Tertiary Students in Ghana
http://article.sciencepublishinggroup.com/pdf/10.11648.j.sjbm.20150301.16.pdf

O’ neill, M. A. & Palmer, A. (2004). Wine Production and Tourism: Adding Service to a Perfect
Partnership. The Cornell Hotel and Restaurant Administration Quarterly.
http://journals.sagepub.com/doi/10.1177/0010880404263075

Parsa, H.G. MS, MS, Ph.D., FMP Amy Gregory, MBA Michael ‘Doc’ Terry, Mba. Why Do
Restaurants Fail? Part Iii: An Analysis of Macro and Micro Factors, The Dick Pope Sr.
Institute for Tourism Studies UCF Rosen College of Hospitality Management 9907
Universal Blvd. Suite219 C, Orlando,USA.
http://stars.library.ucf.edu/cgi/viewcontent.cgi?article=1014&context=dickpope-pubs

Petrick J.F. (2004). The Roles of Quality, Value, and Satisfaction in Predicting Cruise
Passengers’ Behavioral Intentions, Journal of Travel Research, 42 (4), pp. 397-407, Sage
Publications. http://journals.sagepub.com/doi/10.1177/0047287504263037

Parasuraman, A., Zeithaml, V. A., & Berry L. L. (1988). A multiple item scale for measuring
Consumer Perceptions of Service Quality. Journal of Retailing, 64(1), 12-40
https://www.researchgate.net/profile/Valarie_Zeithaml/publication/225083802_SERVQU
AL_A_multiple.Item_Scale_for_measuring_consumer_perceptions_of_service_quality/lin
ks/5429a4540cf27e39fa8e6531/SERVQUAL-A-multiple-Item-Scale-for-measuring-
consumer-perceptions-of-service-quality.pdf

Park, C. (2004). Efficient or enjoyable? Consumer Values of Eating-Out and Fast Restaurant
Consumption in Korea. International Journal of Hospitality Management.
https://eurekamag.com/research/004/140/004140875.php

Ramly, A.S., Ahmad, R., Ahmadin, S.N. (2003). Factors Influencing Customers Patronizing
Mamak Restaurants – A Survey in Shah Alam
https://teamjournalht.files.wordpress.com/2013/05/vol112004-team-journal-of-
hospitality_tourism_part4.pdf

Rydell, S. A., Harnack L. J., Oakes, M., and Story M. Why Eat at Fast-Food Restaurants:
Reported Reasons among Frequent Consumers, Volume 108, December 12, 2008,
National Restaurant Association, 7 Factors Consumers Consider when Choosing s
Restaurant,February13, 2015
https://pdfs.semanticscholar.org/1985/2a81580530eb73f96d5116cf16d1363b1f57.pdf
Shoyemi, A.O. (2014). Consumer’s perception of International Quick Service Restaurants in
Nigeria: A case study of Kentucky Fried Chicken (KFC),
https://esource.dbs.ie/bitstream/handle/10788/1815/mba_shoyemi_a_2014.pdf?
sequence=1&isAllowed=y

Stinnett, B. (2005), Think like your Customer- A winning strategy to maximize sales by
Understanding How & Why your customers buy. US: McGraw-Hill
http://www.epiheirimatikotita.gr/elibrary/marketingsales/McGraw-Hill%20-%20Think
%20Like%20Your%20Customer%20-%20A%20Winning%20Strategy%20to
%20Maximize%20Sales%20by%20Understanding%20How%20and%20Why%20Your
%20Customers%20Buy,%202005.pdf

Sukamalaka, P. (2004). Customer Perception for Expectation and Acceptance of an Authentic


Dining Experience in Thai Restaurants
https://ttu-ir.tdl.org/ttuir/bitstream/handle/2346/16289/31295019601540.pdf;sequence=1

Sheau F. Y., Mei Lian K., Service Quality and Customer Satisfaction: Antecedents Of
Customer’s Re-Patronage Intentions, KDU College
https://www.scribd.com/document/25179051/Service-Quality-and-Customer-Satisfaction-
Antecedents-of-Customer-s-Repatronage-Intentions

Solomon, M. R. (2000). Consumer behavior: Buying, Having, and Being (5th Ed).Upper Saddle
River, NJ: Prentice Hall
https://books.mec.biz/tmp/books/NXHQRTHBQ2L87NIU6YVN.pdf

Schiffman, L. G., Kanuk, L. L. (2007). Consumer Behavior (9th Ed). New Jersey. Pretice-Hall
https://trove.nla.gov.au/work/6251305
Schiffman, L. G. & Kanuk, L.L., (1994). Consumer Behavior (5th Ed.) Eaglewood Cliffs,
Pretice-Hall, Inc https://trove.nla.gov.au/work/6251305
Tat, H.H., Sook-Min, S., Ai-Chin, T., Rasli, A., AbdulHamid, B.A. (2011). Consumers’
Purchase Intensions in fast food restaurants: An Empirical study on undergraduate
students. The Special Issue on Contemporary Issues in Business.
http://ijbssnet.com/journals/Vol._2_No._5_%5BSpecial_Issue_-March_2011%5D/27.pdf

Tiyasuwan, A. (2009). Customer Perceptions towards the Service Quality: A Case Study of
Oishi Express Buffet Restaurant, Rattanthibet Branch
http://dspace.bu.ac.th/bitstream/123456789/535/1/arisa_piya.pdf

Tung, W. (2003). A Customer Perception and Satisfaction Survey for a Chinese Buffet. Beijing,
China. http://www2.uwstout.edu/content/lib/thesis/2003/2003tungw.pdf
Tan, Q., Oriade A., Fallon P. (2014). Service Quality and Customers Satisfaction in Chinese Fast
Food Sector: A Proposal for CFFRSERV. University of Wolver Hampton
http://www.ahtrjournal.org/admin/dosyalar/6/30_53.pdf
Vangvanitchyakorn T., (2000). A Survey On Consumer Perception: Southeast Asian Restaurants
In Minneapolis, Minnesota, The Graduate College University of Wisconsin- Stout May,
https://core.ac.uk/download/pdf/5065758.pdf

Vlisides CE, Chiang W, Pan W (2000). Popularity factors of ‘’ All-you-can-eat” Chinese


Buffet Food Restaurant. Int.
http://www2.uwstout.edu/content/lib/thesis/2003/2003tungw.pdf

Walker, J. R., &Lundberg, D.E. (2000). The Restaurant from Concept to Operation (3rd
Edition).New York: John Wiley & Sons, Inc. https://www.wiley.com/en-
us/The+Restaurant%3A+From+Concept+to+Operation%2C+7th+Edition-p-
9781118629628
Yarimoglu, E. M. (2014). A Review on Dimensions of Service Quality Models, Journal of
Marketing Management,Vol. 2, No. 2, pp. 79-93
https://jmm-net.com/journals/jmm/Vol_2_No_2_June_2014/5.pdf

Yunco, H.R., Emir, O., Arslanturk, Y. (2013). A Study on Determining the Factors That
Influence the Customer Value in the Fast Casual Restaurants
www.rappler.com/72785-2014-nielsen-shoppers-trend-report

Yardimci, H., Ozdogan, Y., Ozcelik A.O., & Surucuoglu, M S. (2012). Fast Food Consumption
Habits of University Students: The Sample of Ankara. Pakistan Journal of Nutrition, 11
(3), 265-26
https://www.researchgate.net/profile/Yahya_Ozdogan/publication/267985368_Fast-
Food_Consumption_Habits_of_University_Students_The_Sample_of_Ankara/links/56a2
918d08ae1b65112cb936/Fast-Food-Consumption-Habits-of-University-Students-The-
Sample-of-Ankara.pdf

Yong, C. K., Siang, D. O. C., Lok, T. W., Kuan, W. Y. (2013). Factors Influencing Dining
Experience on Customer Satisfaction and Revisit Intention among Undergraduates
towards Fast Food Restaurants. University Tunku Abdul Rahman
http://eprints.utar.edu.my/1064/1/Factors_Influencing_Dining_Experience_on_Customer_
Satisfaction_and_Revisit_Intention_among_Undergraduates_towards_Fast_Fo~1.pdf

Yuksel A. et. al., (2008).Customer Satisfaction: Conceptual Issues Consumer Satisfaction


Theories: A Critical Review. Adnan Menderes University.
https://www.researchgate.net/publication/258180675_Customer_Satisfaction_Conceptual
_Issues_Consumer_Satisfaction_Theories_A_Critical_Review

Zeithaml, V. A., & Bitner, M. J., & Gremler, D.D. (2006). Service Marketing: Integrating
Customer Focus Across the firm (4th Ed). New York, NY: McGraw-Hill
http://www.scirp.org/(S(lz5mqp453edsnp55rrgjct55))/reference/ReferencesPapers.aspx?
ReferenceID=2050900
Zeithaml, V. A., & Bitner, M. J. (2000). Service Marketing: Integrating Customer Focus Across
the Firm. New York: McGraw-Hill
https://www.mheducation.com/highered/product/services-marketing-integrating-customer-
focus-across-firm-zeithaml-bitner/M0078112109.html

Anda mungkin juga menyukai