CUCM 12.

x
• Branding Customization 

• Optional Centralized Deployment for IM&P 

• Cisco Jabber Authentication via OAuth 

• Compliance Enhancement for IM&P 

• External Database Cleanup Utility for IM&P 

• Extension Mobility Roaming Across Clusters 

• Home Cluster Routing via SME for Cisco Spark Hybrid Calling 

• Independent Audio and Video Bit Rates for Video Calls 

• Minimum TLS Version Control 

• Mobile and Remote Access Provisioning for Jabber 

• SAML SSO Support for OSAdmin and DRS 

• Smart Software Licensing 


Removed
• Cisco Unified IP Phone 7970 / 7971

• Cisco Unified Wireless IP Phone 7921


CUCM 11.5
• Form based authentication on API services 

• 7800 & 8800 phone enhancements - inc XAuth on 886x 

• Spark Remote Device 

• Directory Server Search on MRA 

• Additional LDAP search attributes 

• Display name on Self-Care Portal 

• Multiple Security enhancements: including SHA-512 Support & ECDSA for TLS

• Hitless Install of Device Packs

• H.265 Video Codec Support

• High Availability for Persistent Chat on IM&P

• Location Awareness 

• Microsoft SQL External Database Support on IM&P

• Multiple Device Messaging

• PIN Synchronization across Ext mobility / Conference now / mobile connect / CUC

• Self-Provisioning and Auto-Registration Support in Secure Clusters


Removed
• Cisco IP Phone 12 SP+ and related models

• Cisco IP Phone 30 VIP and related models

• Cisco Unified IP Phone 7902 / 7905 / 7910 / 7912

• Cisco Unified Wireless IP Phone 7920

• Cisco Unified IP Conference Station 7935


CUCM 11.x
• Conference Bridge \ MeetMe with PIN

• Emergency Call Handlers

• AES-256 RSA for SIP

• LDAP Support for Jabber \ Presence

• Cisco Spark

• APIC-EM Controller

• H.265

• HA for persistent IM&P

• PIN synchronization

• S4B call control

• Self-provisioning / auto-registration on secure clusters

• More browser support

• Windows 10 support

• Jabber Enterprise Groups

• More Jabber File Transfer parameters (e.g. space thresholds)


CUCM 10.x
• Network & Gateway based recording

• Collaboration Edge (grandfathered back to 9.x)

• Jabber Guest (grandfathered back to 9.x)

• Self Provisioning

• Self Care portal for end users

• Prime collaboration provisioning / assurance

• Admin SSO

• URI Dialing extended to Jabber

• Persistent Chat

• Native support for voice & video recording (via MediaSense) 

• More endpoints supported through Expressway-Edge (e.g. DX70 \ DX80)

• Video on hold \ Video voicemail (CCX)

• Cisco Prime Collaboration Standard


CUCM 9.x
• Enterprise License Manager (ELM) 

• Support for non-UC apps on UC VM platform 

• Built in basic call queuing

• Native support for call recording

• URI dialing

• Jabber Mobile Client at UCL ENH and higher

• Support for more third party voice \ video endpoints


CUCM 8.x
• “Free” attendant console no longer supported
• VMWare support (grandfathered back to 7.1(5))
• iPhone \ Android mobile clients
• Extension mobility now works across clusters (EMCC)
• The phones support both TFTP and hTFTP
• Different resets, different failover, fallback, and SRST -- Also works with 911.
• Unified Business-2-Business
• Moves calls from PSTN lines to SIP Trunks automatically with Unified B2B link server
• New embedded T1 card for 7816/25/28
• CCME support phone proxy with ASA
• CCME support Single number reach
• MoH - up to 5 simultaneous streams from router flash
• Addition of MoH groups
• Toll fraud enhancements
o drop calls from unknown endpoints
o utilize trusted line
 o resolve secondary dialtone issue on T1 and FXO
o Use ACL for dial-peers with dynmaic DNS (instead of trusted list)
• New phones; 6900 \ 8900 \ 9900

CUCM 7.x
• Removed free Attendant Console (grandfather support for 6.x attd con)
• Inter-Presence Federation
• Single Number Reach
o User selectable time of day rules
o Single Number Reach on\off soft key
o Support for Windows Mobile O\S on mobility
• Support for visual voicemail on mobile clients
• Local route groups
• Intelligent bridge selection \ Trusted relay point (TRP) for secure calls
• More User configurable options for phone interface (i.e. wallpaper)
• Host firewall in UCM 7
• Support for many more SIP features, like MCID, DND, etc.
• CUCM interaction with ASA v8.x
o IPSec & SSL VPN
o Phone Proxy
o Mobile Proxy

CUCM 6.x
• Integrated Single Number Reach
• Mobility (Blackberry \ Symbian integration)
• Business Edition available
• CUWL Licensing available

CUCM 5.x
• Linux Appliance
• O\S Partitioning for patches \ fixes \ upgrades \ rollouts
• Informix based DB: non-record locking architecture between pub & sub(s)
• Support for presence
• Support for SIP

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Unity Connection 11.x

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Unity Connection 10.x
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Unity Connection 9.x

• Intelligent notifications
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Unity Connection 8.x

• VMWare Support
• Operating System partitioning
• Geographic Redundancy; split active-active pairs across geographies
• Synchronized inbox (Exchange only)
• Web inbox
• Support active directory 2008
• Cisco visual voicemail

Unity Connection 7.x

• Support for Redundancy
• Up to 10,000 users

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Unified Contact Center Express 11.x

• Discard email
• Standalone CUIC
• Post call treatment (e.g. transfer to a survey)
• 11.5: Single Sign-On
• 11.5: Chrome support
• 11.5: New reports
• 11.5: ESXi 6.0 support
• 11.5: O365 support
• 11.5: toaster notification for voice / chat / email
• CUIC - Reporting Gadget toolbar
• 11.5: CUIC - Report Search & favorites
• 11.5: CUIC - Identity gadget
• 11.5: CUIC - New user interface (simplified)
• Finesse - Multiple Call Variable layouts
• Finesse - IP phone agent
• Finesse - increased phone books and contacts
• Finesse - increased wrap-up reasons
• 11.5: Finesse - Team performance height adjustable
• 11.5: Finesse - Single sign-on
• 11.5: Finesse - Chrome Support
• CAD / SAD no longer operational (replaced by Finesse)

Unified Contact Center Express 10.x

• Finesse Desktop
• CCX Home agent
• REST APIs expanded to included recording and Finesse
• E.164 support (finest only / inbound only)
• 10.5: Progressive / predictive / preview dialing support for Finesse
• 10.5: multisession webchat (finesse)
• 10.5: predefined responses for web chat (finesse)
• 10.5: chat transcript download
• 10.5: outbound E.164 support
• 10.5: “home agent” expanded into “extend and connect” - persistent or per call setups
• 10.6: Finesse based agent email
• 10.6: Finesse based agent email - attachments
• 10.6: Finesse based agent email - predefined responses
• 10.6: Finesse based agent email - requeue
• 10.6: Finesse and CAD can coexist for transition

Unified Contact Center Express 9.x

• Web Chat
• CUIC
• Unified Sign-on
• Mobile skill manager
• ESXi 5.x support
• Anyconnect VPN support
• Jabber for Windows — supported as an agent phone
• REST APIs

Unified Contact Center Express 8.x

• Linux O\S \ VMWare Support
• Operating System partitioning
• Geographic Redundancy
• Built in email queuing
• Browser based CAD – zero PC footprint
• Incorporated presence information (if CUPS present)
• Thin-client support \ Citrix support
• Increased scale to 400 agents
• HA over WAN
• EIM \ WIM going away
• EIM basically built into v7
• WIM - consider 3rd party like radianta multichannel express
• 8.5: scalability increased to 400 agents
• 8.5: email agent - Exchange 2010 support

Unified Contact Center Express 7.x

• captures some email interaction without full Unified Email Interaction manager
• offers browser based CAD – zero PC footprint
• CAD incorporated presence information (if CUPS present) \ CUPS integration
• agent email
• thin-clients
• requeue agent email on logout
• bulk imports
• citrix support