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Order to Cash Business Flow

Reimplement 11i to merge

Finance, projects, OM, ship, wms, msca, dematra, flow



The Order to Cash flow addresses the complete business process from capturing the
order to fulfillment and payment of the goods and/or services. Management of the
Order to Cash cycle is of ultimate importance to any company as it determines the
cost of the supply chain as well as the buying experience of the customer. Most
Supply Chains today have too much capital tied, and customer are not happy with
their buying and delivery experience.

Environmental Change

The Supply Chain has been changing quite rapidly the last decade. Shipments are
getting smaller, and more frequent to support Just-in-Time concepts. Products are
tailor made, meeting markets of one rather than mass markets. We also see companies
coming and going, and customer being less tolerant for missed deliveries.
Requirements of complete order visibility is also developing. The most sophisticated
customers are also starting to integrating their systems to the seller system (Order
Management) to get control of their Supply Chain. Electronic Orders are getting more
common to in order to slice the cost of the process. All these changes puts the seller
and his information management system under a tremendous requirements for change.
The need for integration has never been greater! A good example of this is the
requirement to provide instantaneous delivery lead time when accepting an order.
This will never be possible without an integrated system.

The Order to Cash Business Flow

An order today can be captured in many different ways. We could have a telesales
centre accepting orders over the phone. We could have electronic orders such as EDI
or XML or we could have traditional mail orders. All captured orders are validated
and managed globally. There are no duplicates caused by multiple order sources. If
necessary the order can be configured and validation rules can be applied in a user
tailored format to make sure that the orders configured correctly and hence valid.
Upon a valid and configured order, we can price the order. Pricing can either be
“standard” pricing according to pricelist and discount lists. Or if the market conditions
are very competitive, advanced pricing technologies can be deployed. These could for
example handle promotions, buy one get one free, upgrades, coupons etc. These
technologies have the power of providing a unique price for every customer. Upon a
priced order we then check the availability of the items/services on the order. This
could either be a simple check in the finished goods inventory, or an advanced ATP
calculation considering all global capabilities and capacities available in the
corporation. We are then ready to book the order, credit check the customer for any
credit holds etc. and schedule the order for production. The fulfillment of the order
(shipping) can be an automated process or a manual process. It can be done at regular
intervals or on an ad hoc basis. The shipment planning supports grouping of many
different orders into one shipment to realize economics of scale. The planning of the
shipment is also the foundation for the picking process in the warehouse. I.e. we pick
what is going to be shipped. The release of the pick order to the warehouse personnel
can be done very sophisticated so that we release by warehouse, by customer and at
any interval that suits the business. The picking and shipping process is fully mobile
enabled to further enhance the efficiencies in the warehouse. The next step is the
carrier pick up where the actual departure time is recorded. This time can now also be
communicated to the buyer in an ASN to foster the collaboration. The system is also
open for updates on the progress of the delivery from the transportation provider. The
final steps are the invoicing of the customer and the analysis of the performance.
Invoicing can also include freight charges incurred.
Order to Cash Business Flow

OM : Order to Fulfillment & Cash

Enter and Configure Order Price Order ATP Check, Book Order Plan Shipment

Capture Configure
Configure On-line
On-line “Firm”
“Firm” Plan
Order Order
Order pricing
pricing Order
Order Shipment

• Any channel… • Options • Coupons • Check ATP • Credit check • Optimisation

• XML, EDI, iStore • Exclusivity • Adv. Formulas • Reserve stock • Firm order • Grouping rules
• Phone etc… • Guided Buying • Free items • Cust. feedback • Demand created • Carrier choice
• Single source!!! • Guided Selling Auto Auto

Release Order for Ship Confirm Carrier Pick Up Returns

Release to
to Ship
Ship Carrier
Carrier RMA
Warehouse Confirm
Confirm Pick
Pick Up
Up Approval

• Pick Slip • Bill of Lading • Confirms shipment • Carrier Notification • Manage returns
• Mobile Devices • Packing Slip • Mobile Device • ASN to buyer
• Pick/Pack rules • Custom doc.
Auto Auto Auto

Invoice Customer Analyse Performance Vision Corporation

Order Department
Auto Create
Create Shipment Department
Invoice Quality
Quality Customer

• Auto created • Risk Indicators

• Freight Charge • Backorders Workflow Managed
• Credit Notes • Fulfilment
• Delivery quality Auto
Value Proposition

Reduce the capital tied up in the Supply Chain

Order Management lets you take control of the capital tied up in the Supply Chain.
Orders are not shipped to early (or late), only the right orders are shipped, and they
are shipped to the right address. A performance framework keeps track of the Supply
Chain performance and proactively warns of any deviations where action needs to be

Enhance the delivery experience

Providing the wrong information or no information regarding deliveries is a great
danger in Supply Chain Management as it drives costs for all participants in the
Supply Chain. With Order Management instant delivery lead times can be provided to
the customer. The visibility into the order status is 24x7x365.

Support flexible Order Cycles

Depending on the customer and product/service delivered the order cycle may differ
significantly even within the same company. The Order to Cash business Flow can
support different cycles to make sure that the process is supporting varying process

Support all sales channels

Today most companies supports many different sales channels such as web, telesales,
direct sales etc. The Order to Cash Business Flow is open to any channels. The Oracle
Webstore (iStore) is already pre-integrated to the Order to Cash Business Flow. We are
also open via published API’s and interfaces to import orders from legacy systems.

Integrated Financials – reduce the cost of financial distress

One of the trends in today’s economic climate is a shorter lifecycle of products and
companies. That means that we as a seller of goods and services needs to make sure that
we do not accept orders without security to “red” customers. With integration to
financial information providers, such losses can be avoided and the order stopped in due
course. With the pre-integrated financial suite, we can also make sure that we have the
global view of the customer as a trading partner, as the customer may also be a supplier.
And we may not want to send dunning letters to companies that we owe money for
outstanding Purchase Orders that we issued.

Order to Cash Business Flow Products

SC: Order to Cash

Order Management
Advanced Pricing
Supply Chain Intelligence
Release Management
Oracle Configurator
Warehouse Management Systems (WMS)