S.No.

Question Answer

Normally registration happens twice in a year July and December. Students can pay the applicable semester fee and
register online through payment portal as well on ERP.
When/how can I register for the coming You can watch a short video on the Registration Process by clicking here.
1
semester? Payment portal - http://wilpdar.bits-pilani.ac.in/registration/erp/body_reg_card.asp
ERP Link -
http://10.2.102.21:9000/psp/hcsprod/EMPLOYEE/HRMS/h/?tab=DEFAULT&cmd=login&errorCode=106&languageCd=ENG

The last date for the Registration will be announced at the time of commencement of the Registration
2 What is last date for registration? This would also be communicated on the eLearn portal as well as the BITS mailbox and personal email inbox of the
students.

3 When will be classes start? The Semester class start date shall be announced on e-learn portal at the time of registration
Where I can get the list of the electives of the Options for electives will be provided on ERP and student may choose desired combination of electives as per academic
4
coming semester? requirements during registration on ERP.
Where I can get the course handouts before
The Course Handouts for the courses will be available on e-learn portal for download. Please login to the eLearn portal for
5 select the electives for coming semester
the same.
registration?
When will my registered courses listed on
6 E-learn courses will be updated in next two working days after successful completion of the registration process.
eLearn portal?

Normally students are allowed to register for a maximum of four courses in one semester. We are strongly advised to
How do I register for my previous semester register for normal semester courses. If student have any pending backlog courses, they must register alongwith remaining
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backlog course(s)? normal courses in a semester. Student degree shall be extended by one semester even with a single backlog course and
student have to pay full semester fee for that semester registration.

Can I register for next semester four courses

8 Student cannot register for more than four courses in one semester.
with backlog course?

Dissertation/Project Work will be assigned after completion of course requirements. Students cannot register for the final
Can I register in final semester (Project
9 semester consisting of the Dissertation / Project with pending Backlog subjects. In case the student has any backlog
Work/Dissertation) with backlog course?
courses, the student will have to take up additional semesters as required and complete the pending backlog subjects.

What is minimum CGPA required for final

10 For first degree 4.50 and higher degree 5.50 without any E grade.
semester registration?
My last semester CGPA is less than required. You will be able to register for the subsequent semesters because students have the scope to improve their CGPA in the
11
Can I register for next semester? coming semesters of the degree programme.
Ihave made the payment but not getting ERP The ERP login will be shared with the student only once the payment received has been confirmed by the bank. This may
12
login credentials? take around three working days.

13 How can I drop or break in a semester? Student can request to drop/skip the semester online at the time of registration after submitting valid reasons.

Please note that once you have confirmed your registration and paid the semester fee, your registration stands confirmed to
14 Can I drop after registration?
the semester. You will not be able to drop / skip the semester midway.

How can I change my electives after WILP does not permit for substitution of courses except genuine reasons. Students may contact us during registration for
15
registration? substitution of courses without an exam date conflict.
 How do I know my current semester registered
16 You may check your registered courses on ERP as well on E-learn portal.
courses?
How can I know my completed/pending
17 You may check your academic requirements on ERP and register accordingly.
courses?
You may check and download soft version of grade sheet at e-learn portal. You could also check the course history and
18 How do I know my latest/current CGPA?
grades on ERP after login.
Students can request a Bonafide Certificate by raising a ticket accordingly on the Student Care Helpdesk. Please click here
19 How can I get a Bonafide certificate?
to access the Student Care Helpdesk.
When I will receive my transcript and Students graduating at the end of First Semester will receive their provisional certificate and transcript in the month of
20
provisional degree certificate? January and at the end of Second Semester will in the month of July.

21 When I will get my final degree certificate? It may usually take around four months’ time after the date of dispatch of your transcript to issue your Degree certificate.

22 Not able to login in e-learn portal? Please raise query at Student Care Helpdesk. Please click here to access the Student Care Helpdesk.

23 My BITS email is not working/forgot password? Please raise query at Student Care Helpdesk. Please click here to access the Student Care Helpdesk.

24 ERP link is not working. Please raise query at Student Care Helpdesk. Please click here to access the Student Care Helpdesk.
Visit the below link for more details about duplicate transcript/educational verification/migration certificate/degree
attestation/evaluation of education through WES/IQAS/ICAS/ICES/CES/NZQA:
25 What is the process to apply WES?
http://wilpdar.bits-pilani.ac.in/graduation/instructions.html
You can watch a short video on the Duplicate Academic Document issue process by clickinghere.

Student apply for WES need to enter his/her name same as printed on BITS degree certificate in WES request form and
What documents are required to be submit to submit the following documents scanned copy at registration@wilp.bits-pilani.ac.in
26
BITS Pilani for WES 1. WES academic request form
2. BITS Degree certificate copy (if apply for degree attestation)

Duplicate Transcripts Charges Rs.500 per copy applied from India

What are the charges for duplicate transcript
27 (WES or for any other university) including
postage
Postage charges:
Registered Air Mail Rs.200/- per copy
Speed Post Air Mail Rs.1800/- Per copy
Duplicate Transcripts Charges $ 45 per copy applied from abroad
Postage charges: Registered Air Mail $ 15 per copy
Speed Post Air Mail $ 30 Per copy

Degree Attestation Charges Rs.3000 per copy applied from India

Postage charges:
Registered Air Mail Rs.200/- per copy
Speed Post Air Mail Rs.1800/- Per copy
What are the charges for Degree attestation Degree Attestation Charges $ 150 per copy applied from abroad
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including postage Postage charges:
Registered Air Mail $ 15 per copy
Speed Post Air Mail $ 30 Per copy
Note: If a student applied for both duplicate transcript and degree attestation, have to pay postal charges once and we’ll
sent the both documents in single sealed envelope.
 Migration Certificate Charges Rs.350 applied from India including postal charges
29 What are the charges for migration certificate?
Migration Certificate Charges $ 10 applied from abroad including postal charges
Educational verification by Government Agencies/Employer/Consulates/Universities: NIL
Educational verification charges by outside verifications agencies:
What are the charges for Educational
30 Educational Verification Charges Rs.3100 applied from India by email
Verification?
Educational Verification Charges $ 160 applied from abroad by email
(A student can request for educational verification only through verification agency)

31 How can I get the tracking id for my docket? Please raise a query on Student Help Desk. Please click here to access the Student Care Helpdesk.

Please try accessing the link later using a better network. You may also try using another browser. If possible, please use a
32 The payment link is not working PC/ Laptop for the same. If the problem persists please raise a ticket on the Student Care Helpdesk. Please click here to
access the Student Care Helpdesk.

In case the fee payment has been deducted twice from your account, the duplicate payment made shall be tracked and
The payment got deducted twice from my credited back to your account within the next 2-3 weeks. You will be asked to share your wire transfer details for the same
33
Account later by the concerned department from WILP. Please note that the charges may be levied for the refund for which we will
not issue a receipt.
The payment got deducted from my account You must intimate WILP of the same by raising a ticket on the Student Care Helpdesk. Please click here to access the
34
but I have not got confirmation. Student Care Helpdesk.

Please note that fee paid to BITS is not refundable under any circumstances unless there has been a duplicate transaction.
35 What is the Refund Timeline? In case the fee payment has been deducted twice from your account, the duplicate payment made shall be tracked and
credited back to your account within the next 2-3 weeks. You will be asked to share your wire transfer details for the same
later by the concerned department from WILP. Please note that the charges may be levied for the refund for which we will
not issue a receipt.
Usage of International Cards for Semester Fee Please note that as of now, only VISA and MasterCard Credit Cards / Debit Cards are accepted. Cards of AMEX (American
36
Payment Express) are not acceptable.

In case you are located abroad during the semester fee payment, it is advised that you use the net banking facility of an
37 Paying Semester fee from Abroad Indian Bank Account to make the online payment. In case you are using a card, please prefer an Indian Credit / Debit Card
for the same for faster a hassle free fee payment. In case you do not have the same, we advise you to check with your
relatives, friends, colleagues for help. Please note that fee payment from abroad will be accepted only from the integrated
payment gateway. Hence please note that the wire transfer details of BITS WILP will not be shared with students under any
circumstances.
Payment may be rejected due to incorrect Bank Account / Card details provided, or net banking login credentials. You are
38 Payment got rejected requested to check the information provided and try again. In case the problem persists, please check with the Card issuing
bank for the same.

39 How to opt for Zest EMI option? You can opt for the Zest EMI option after you have confirmed your registration using the Registration Link and once you
proceed to checkout to make the semester fee payment.

40 What is the Interest charged by Zest? The interest levied will be as applicable. Please read the terms and conditions on Zestmoney.in carefully. For the detailed
EMI schedule, please click here.
 Your loan will be approved shortly if you have successfully completed the necessary steps as required. You can login to
your Zest EMI account anytime and check the status of your account. In case you have uploaded a scan of the physical
NACH form, it may take 3-4 working days before the EMI Standing Instructions on your account can be successfully set up
and the loan gets finally approved by ZEST.
41 When will my loan from Zest be approved?
In case you have any other queries / issue on the Zest EMI option, you can contact the Zest Customer Support Team on
9343422556 or you can write to them on -

shalil@zestmoney.in
or
help@zestmoney.in
or
merchantdocs@zestmoney.in.
The EMI will be successfully setup on your salary account only if you have given your consent to set up the Standing
42 How to set up EMI on salary account? Instructions on your salary account by using your Net banking login credentials or by uploading the signed and scanned
NACH form which will be available for download from Zest.

Please login to your Zest Money account to see the rejection reason of you loan application. In case you have any other
queries / issue on the loan cancellation by Zest, you can contact the Zest Customer Support Team on 9343422556 or you
can write to them on -
43 Why my Zest Loan application was rejected?
shalil@zestmoney.in
or
help@zestmoney.in
or
merchantdocs@zestmoney.in.

What are the documents required for Loan You will have to have a valid Aadhaar Card, PAN Card, last 3 month bank statement of your Salary account to submit your
44
application? Loan application on Zest. Please note that only digital copies of your Bank statement such as Internet Statement, e-Bank
statement are acceptable. Photocopies of your bank passbook are not acceptable.

45 What is my EMI plan? As a Continuing student of BITS Pilani WILP, you can view the EMI plan applicable for you after you have been redirected
to the ZEST money website.

In case you have any other queries / issue on the Zest EMI option, you can contact the Zest Customer Support Team on
9343422556 or you can write to them on -

46 How to contact Zest Money? shalil@zestmoney.in

or
help@zestmoney.in
or
merchantdocs@zestmoney.in.
 Cancel my loan after commencement of the Please note that you cannot cancel a loan application after you have paid the down payment and set up the EMI
47
EMI schedule successfully. You must complete the EMI payment schedule as per plan as your Semester fee had been paid by Zest
Money. Please do not approach BITS with such cancellation requests.

In case you have any other queries / issue on the Zest EMI option, you can contact the Zest Customer Support Team on
9343422556 or you can write to them on -
Reset my link after loan application
48 shalil@zestmoney.in
cancellation
or
help@zestmoney.in
or
merchantdocs@zestmoney.in.

49 How to make the fee payment You can make the fee payment using the payment gateway integrated to the Registration Link.
http://wilpdar.bits-pilani.ac.in/registration/erp/body_reg_card.asp

50 What is my semester fee?
51 Where can I get the Semester Fee Receipt?
Is there any alternate mode of payments? Can
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I pay through Cheque / DD?
The Fee payable will be mentioned on the payment page link for Registration. The fee payable is the same as the semester
fee that you have paid for your earlier semesters. Please check your earlier fee receipts / earlier bank statements for the
semester fee paid.
You are advised to note the earlier fee paid and the current payable fee mentioned on the payment page link. In case there
is a mismatch between the two, please get in touch with us immediately using the Student Care Helpdesk. Please click
here to access the Student Care Helpdesk.
The fee receipt will be available online for download from the eLearn portal within a month of the semester fee payment. In
case you require the same immediately, please raise a ticket on the Student Care Helpdesk. Please click here to access
the Student Care Helpdesk.
Only payments through Credit Card / Debit Card / Net banking are accepted. Please note that there are no other alternative
options provided. Cheques and Demand Drafts are not acceptable.

WILP does not place additional charges for making the fee payment. The transactional charges are generally levied by the
Charges incurred during Semester Fee Bank / Card Issuing Bank / Payment Gateway. You may have to contact your Bank / Card Issuing Bank / Payment Gateway
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Payment for details clarification regarding the charges. Please note that WILP will not be able to issue the receipt for the charges
levied, as they are not charged by WILP. It is strongly advised that you use your net banking facility for making the fee
payment using the integrated payment gateway as the charges levied are minimum compared to charges incurred for the
usage of Credit Card / Debit Card.

Please note that in case you have chosen to drop a semester during the registration process you need not pay the
54 Is there are additional fee on Semester Drop? semester fee. However, in case you have registered for a semester by paying the fee and you choose to withdraw midway
in between the semester, please note that the semester fee paid will not be refunded. The fee paid will also be not carried
forward for subsequent semesters. You will have to register again for the same semester when you return to complete your
programme and will have to make the complete semester fee payment again. Please note that in case you have paid your
fee using ZEST EMI and dropped a semester midway, you are required to make the remaining EMI payments to Zest
Money and close the loan as per the set EMI repayment schedule.