Date: 9 July 2019 Formatted: Section start: Continuous, Header distance

from edge: 1"

To: United States Geological Survey Formatted: Tab stops: 5.89", Left

From: Group B

Subject: Groundwater Usability Test Results

This report outlines the results of a usability test concerning about your set of
instructions for obtaining historical groundwater. The original instructions currently being
provided lacks proper illustrations that relate to the original current website. The need
for a revision of the original instructions will help prevent future users from getting
becoming lost.

Test Objectives Formatted: Line spacing: single

The overall objective is to determine the ease of functionality and user-friendliness for a
set of instructions that allows a user to find data on historical groundwater. A user will
follow the set of instructions and navigate thru the United States Geological Survey
(USGS) website all while being observed. At the end, the user will be asked to answer a
series of questions relating to the design, prose, and images of the set of instructions.
To navigate through a series of instructions utilizing the USGS website to obtain
historical groundwater information. The overall objective is to determine the ease of
functionality and user-friendliness.

Results Formatted: Line spacing: single

Areas of Strength

The size of the instruction would was be the biggest most complimented that the
instructions we received. The hHeadings were are clear and easy to read.
Illustrations helped the users follow through the information. Step six illustrations
helped the user to narrow down exactly what the step was asking for because
there is an outstanding large amount number of options.

Areas of Improvement

Need improvements at step four illustrations; there is more information on the

picture than what the user needed. Step six w ould was very become
overwhelming for the user from the instructions to the actual webpage. There is
too much depth ofa lot of information for the user to comprehend . The user
easilyand easily gets lost on the page when searching through the contents
listed. An updated of the instructions and site because they do not look the same
for step seven. In step seven, the screenshots need to be updated because it
does not look like the current webpage.

Questionnaire
 Open-Ended Questions

1. Is there anything we can improve?

 The test users were overwhelmed by the amount of information in some of
the visual aids. Most users became confused around step seven.
2. Did you have an easy time finding what you were looking?
 The users were unsure of what they were truly looking. The users would
just follow the illustrations from the instructions.
3. Were you confused about anything you found?
 There was confusion about the instructions after step seven. The user had
difficulty finding the next required part that was listed in the instructions
because unnecessary information for the user appears on the site's page.

Close-Ended Questions

1. Were the instructions clear?

 The test users thought the instructions were clear for the first half, but then
they were presented with too much information. The instructions used
plain language, which made it very clear. But, also confusing because
they were not easy to follow.
2. What features did you like in the instructions?
 The only feature in the instructions that the test users appreciated were
the photos of buttons.
3. Did the illustrations make it easier to navigate through the site?
 All of the users appreciated the illustrations. The One user wanteds to
keep how the image was formatted on the instruction, but update the
illustrations more to match the current site.

Recommendations

The recommendations provided by the test users were quite useful. Some of the
illustrations shown in the original current instructions are outdated from what the original
current website is showing. A few users wanted change because in step 7 it indicates
the region and the site type are selected, but when reaching that step, it was not
selected as it should be on the illustrations.A few users wanted the illustrations in step 7
to be updated because in the original illustrations it indicates the region and the site
type selected, but when reaching that step, it was not selected as it should be. The
illustrations that was not up-to-date have been changed to match the current website.
One user wanted the information in step 6 to be narrowed down, but it was not
implemented because the information given allows a user to check more than one
option depending on the data that he or she desired.