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Automate with

SAP Intelligent Robotic Process Automation


Harsha Bhat
Solution Owner / Global GTM lead- SAP Intelligent RPA

Evgeniy Gorbunov
Presales lead for Analytics & Insights- SAP CIS

Nitol Dutta
Global Partner Manager – Leonardo Machine Learning
Customer
The Intelligent Enterprise Framework

Manufacturing Digital People


Core
The Intelligent Enterprise & Supply Chain Engagement
features 3 key components:
Customer Network & Spend
Experience Management

1 Intelligent Enterprise Suite Intelligent


Enterprise
Suite

Intelligent Technologies

2 Intelligent Technologies

RPA | AI/ML | IoT | Analytics

3 Digital Platform
Digital
Platform

Data Cloud
Management Platform
© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Customer 3
Vision: Combine Intelligent Technologies for End-to-End Automation

Interact Execute Optimize

Intelligent RPA Machine Learning (ML)

Chatbots to interface and hand-over to Multiple bot workflows for execution Self-learning bots with dynamic
execution bot (attended + unattended) adaptability

Performing Tasks Learn from exceptions

© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Customer 4


One unified Cloud Solution including On-premise Automation Tools

 Third-party tools
 Non-SAP systems
SAP C/4HANA
 Legacy applications
 Web applications
 Internet portals
Capture the Assemble Mimic the user Check health
process flow bots and repeat and expedite

SAP Leonardo Intelligent


Technologies

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SAP Intelligent RPA version 1 : functionality debrief

Feature Use Feature Use


Desktop-based Process SAP Intelligent Robotic Process Automation provides a Direct access A set of simplified libraries help you to access Microsoft
Automation Design software component installed on a supported OS that to Microsoft Office Office components and files such as Excel, Word, or
you can use to author a process automation. tools Outlook.
Integration of third-party The Studio allows you to integrate third-party
technologies technologies to capture, record, and integrate actions. Cloud- A cloud component, built on SAP Cloud Platform, allows
based Orchestration you to manage Environments, Hierarchies and Trust
relationship.
Workflow-based Process Automation Programing Model supports Script-
& Script-based based and Workflow-based paradigm.
process automation Cloud-based Monitoring Cloud component allows you to monitor package
design and Dashboarding deployment and job execution.
Visual Debugger for The Studio helps you to debug your process Centralized package Within your tenant, you can configure and distribute your
process automation automation on both local and remote clients. distribution process automation packages for attended or
Flow activities to model When you build a process automation, you can use rich unattended use. This cloud-based component works
clicks, selections and built-in activities to connect steps together. seamlessly and securely with Desktop Agents deployed
many more on-premise.

Access to a wide SAP Intelligent Robotic Process Automation provides Attended and Desktop Agents are deployed on-premise and can work
range of software various drivers that help you to automate your Unattended Bot using in attended mode, unattended mode or both based on
technologies for processes. You can use them, for example, to retrieve a hybrid deployment pre-defined availability.
automation data from a user interface or API. model
SAP Cloud Platform The cloud-based component relies on SAP Cloud
Access to SAP Intelligent Robotic Process Automation provides a security and identity Platform and leverages identity management, profile
SAP applications set of connectors that you can use to access SAP integration management.
applications such as SAP GUI for Windows or SAP
S/4HANA.

© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Customer 6


Solution Coverage

• All industries: Bank, retail, energy, insurance, telco …

• SAP and non SAP applications

• Attended approach, unattended approach or both

• Beginners or robotic experts

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Diverse use cases examples to potentially automate with SAP Intelligent RPA

Shared Service Financial Customer Service Operation Data Management


Automation Transformation Automation Automation

Execute faster, Faster financial Increase customer Manual task Faster onboarding for
reduce errors, closing, lower manual satisfaction and automation, employees and
optimize processes & efforts & optimize higher throughput monitoring & visibility customers, consistent
resources by resources master data
automating manual
tasks

• Manage payment advise • Financial Closing • Customer onboarding • Purchase Order automation • Data migration and entry
• Financial closing task list • G/L allocation • Return tasks • Supplier classification & • New employee onboarding
automation segmentation
• Cash operations • Sales quotations, order • Contract data maintenance
• Manage bank statements automation processing and data entry • Master data management
• Claims processing • Asset accounting operation • Automating work orders • IT service ticket assignment
and change requests & resolution
• Bank integration with FSI
• Populating subcontracting
forms
• Intercompany SO
© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Customer 8
processing (internal)
How can RPA generate Business Value?

Improve operations
to mobilize resources for high-value tasks at lower costs

Increase service quality


to reduce cycle times for revenue generating transactions

Increase compliance
and analysis capabilities (through e.g. well-documented audit trails)

Reduce human errors


and gain speed and efficiency

© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Customer 9


Success Story : Online Bank – 200+ people save 80% time for customer onboarding

The problem: The RPA solution:


Very complex • Deploy 200+ Attended RPA
customer onboarding bots
process • Reduction in handling time >
• 12+ applications 80%
• 30+ manual steps • Production in 6 weeks
• Better customer satisfaction

Processing time
reduced
Applications from 25 min to < 5 Time to Market
12+ min 6 weeks

© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Customer 10


Digital Assistant – Digital Worker

Digital Assistant – Attended Bot Digital Worker – Unattended Bot


• Deployed on User Workstation • Deployed on Server
• Automate a part process • Automate a whole process
• Trigger by user • Schedule-based or Trigger-based

© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Customer 11


SAP Intelligent RPA Architecture

Developer/Designer Administrator

R R R

Desktop Studio* Factory

R
Application Studio Export Configuration Monitoring

Deployed
Package
Package
Credentials

Hierarchies

Desktop Agent

R R
Execution
Application Agent Orchestration
Logs

Client / On Premise SAP Cloud Platform


*Desktop studio is only needed for bot developers / designers
© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Customer 12
Product Demo

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How are we different 1/4

• Unrivaled ability to drive SAP applications


• Technology connectors to ensure clean application drive

• Dedicated connectors to S4/Hana and SAP GUI


• Event based capture
• Editable Javascript script
• High reliability  Native Windows applications,
 Web applications : Internet Explorer 9 +, Chrome 50+,
• High performance (robot speed) Firefox 50+,
 Applications with automation APIs (Siebel, Office, CTI
• Low footprint on desktops/servers software, …),
 SAP dedicated connectors
 Java Swing / AWT applications,
 Console and Mainframe Applications (3270, 5240,
AS400, VT100…),
 Client / server solutions (Web Serv. (REST, SOAP),
Citrix, Microsoft Remote Desktop),

© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER


Customer 14
How are we different 2/4
Our ability to enhance the user experience allows to work on the added value, not only on the
saving

• Introduce guidance
• Simplify the application journey
Adding buttons or information
directly inside the UI
• Reduce learning curves
• Reduce required mastership
Banners
• Communicate with the human user
• Keep the process control

Create entire 360° view Buttons, fields,


images
© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER
Customer 15
How are we different 3/4
Provide a complete solution to industrialize the robotic approach

• Covering attended or unattended


• Mixing a drag & drop workflow designer
• And a powerful script editor
• High robotic component reusability
• Complete step by step debugger

© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Customer 16


How are we different 4/4

Unique pricing model to ease the adoption

• You can deploy as many robots as you want


• You can install as many design studios as you need
• Unique pricing based on consumption
• Attended / unattended transparency
• Direct link between your savings and your invoice !
• Coud Platform Enterprise Agreement (CPEA) options for multiple intelligent
services credit ( Example : RPA + Chatbots)

© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Customer 17


SAP Intelligent Robotic Process Automation
Pricing summary
Metric List Tiers  S/4 Digital Access is included in the IRPA price.
Price  Transactions are measured per calendar month.
From To
 Each calendar month, the number of transactions is
x 1 20 reset to the total number of licensed transactions.
1,000 x 21 50  Unused transactions are not carried over.
Transactions x 51 100  SKU is included in CPEA
x 101 +  Partner Test & Development licenses available
Example:
Transaction metric  Load a 1,000 row spreadsheet into S/4, creating one
 A transaction is a single execution of one bot. PO per row.
 Aligns with costs  One bot will read the spreadsheet, a second creates
 Same price for attended and unattended bots the PO.
 1 bot running 100 transactions is the same price as  Short, simple bots are a design best practice
100 bots running 1 transaction.  Result: 1,001 transactions consumed.
 Simple to size – no runtime analysis required.

© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Customer 18


Intelligent Process Automation with SAP Leonardo

Thinking / Decision Making


Machine Learning
Listening & Speaking
SAP Conversational AI

Acting
SAP Intelligent RPA

At the heart of your business


Intelligent Applications

© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Customer 19


Key Factors Driving Solution Roadmap

Achieve a best-integrated RPA Create a truly intelligent RPA Make RPA stable and efficient
for automating SAP • by feeding in AI into the core • by reducing time for implementation
of RPA and ongoing maintainance effort

© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Customer 20


Roadmap and Vision of SAP’s Intelligent RPA

Release 1 – Q2 2019

• Deliver core framework for


Intelligent RPA
• Integrate desktop automation
scenarios
• Identify S/4HANA automation
scenarios
• Platform capability to automate
use cases involving desktop
tools, MS office, third-party
systems, web applications,
non-SAP applications

© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Customer 21


What is planned for SAP’s Intelligent RPA solution? Subject to change

Release 2 – Q3 2019* Release 3 – Q4 2019* Release 4 – Q1 2020* Release 5 – Q2 2020*

• Enhance bot building process • Expand bot creation and • Provide further recording and • Bot recommender based on
through unified bot building runtime environment to integration capabilities to cover process mining
tools deepen integration with SAP entire SAP technology portfolio
• Computer aided re-use of
LoB products
• Integrate with SAP Cloud • Conduct PoC for Process market place content
Platform Workflow • Possibility to execute bot only Mining/Process Visibility
• Introduce machine learning-
in cloud
• Store capabilities for • Improve bot stability using based bots for exception
collaborative bot building and • Introduce marketplace for Computer Vision handling
delivery out-of-the-box industry best
• Integrate SAP Open • AI based assistant for bot
practices
• Integration accelerators for Connectors for cloud only healing to lower maintenance
consuming Conversational AI • Handle unstructured data for execution efforts
and Machine Learning services end-to-end automation
• Marketplace for partner bot
• Build further bot templates and • Identify pre-built bot content content
APIs for S/4-based processes for wider SAP portfolio
• Integration with SAP Analytics
• Identify SuccessFactors Cloud product family
automation scenarios for HR
use cases
*This is the current state of planning and may be changed by SAP at any time without notice
© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Customer 22
Outlook for Partners

RTC SAP Intelligent RTC SAP Intelligent


RPA v1.0 IRPA v2.0

SAP Intelligent RPA on Partner Edge:


SAP Indirect Price List for Dev/Test Access to SAP Intelligent
Value Added Resellers SAP Intelligent RPA RPA Partner Bot
(April 8) (from May 23) Marketplace

Q1 ‘19 Q2 ‘19 Q3 ‘19 Q4 ‘19

Second global
First global webinar on Sessions at Sapphire/ Learning Room/ Multiple physical Multiple physical
webinar on SAP
SAP Intelligent RPA for Global Partner Summit Learning Hub enablement sessions enablement sessions
Intelligent RPA for
SAP Partners
SAP Partners
Open SAP
Partner Edge Course
Presence for SAP Virtual
Intelligent RPA Bootcamps
© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Customer Recordings 23
Questions / Exchanges

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Thank you.
Contact information:

Harsha Bhat
Solution Owner – SAP Intelligent RPA
harshavardhan.bhat@sap.com

General questions : rpa@sap.com


Appendix

© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Customer 26


In Total: 44 Cases Status:
S/4HANA – Internal Roadmap as of April 24.4.2019
Planned Robotics Process Automation Use Cases
Foundation Bot Skills in LoB Industry Expansion Expansion of Foundation in all areas

Q1 ‘19* Q2 '19 Q3 '19 Q4 '19 Beyond


6 13 20 5
Finance • (Dev) Create Down Payment Request • (Eval) Create Down Payment Request
• (Disc) Automate Advanced Financial Closing Tasks AM384
• (Disc) Outgoing Payment File without
(Customer) AM301 1903 (Customer) AM301 1905 File Interface and/or Bank Integration
• (Dev) Disputes Management - • (Eval) Disputes Management - • (Disc) Manage bank statement manually AM438 AM421
Customer interaction AM305 1903 Customer interaction AM305 1905 • (Disc) Supplier Invoice Entry AM445 • (Disc) Post General Journal Entries
• (Dev) Upload Journal Entry AM299 • (Eval) Manage Payment advice AM300 • (Disc) Check Deposit List Upload AM422
1903 1903/1905 • (Disc) Mass Reversing Journal Entry Functionality
• (Eval) Upload Journal Entry AM299 • (Disc) Mass Reset and Reversal of Payment Runs

June 10 BP Delivery
1905 • (Disc) Supplier Invoice Entry
• (Eval) Managing Incoming Payment • (Disc) Manage Bank Statement Manually
Files AM423 1905 • (Disc) Automate Advanced Financial Closing Tasks
• (Eval) Recurring Supplier Invoices
(without PO) AM424 1905

Procure • (Dev) Purchase Order • (Eval) Purchase Order


• (Disc) Auto Update of Shipping Status from Logistics Provider Tracking Number
Confirmations AM304 1903 Confirmations AM304 1905
• (Disc) Export Purchase Requisition to Excel Template
• (Dev) Supplier Master Data AM302 • (Eval) Supplier Master Data AM302
• (Disc) Quality Management – Creation of Inspection results for Good Received
1903 1905
• (Disc) Prepare RFQ
• (Dev) Create Purchase Requisition • (Eval) Create Purchase Requisition
• (Disc) Bundling of Purchase Requisitions
AM380 1903 AM380 1905
• (Disc) Operational Purchasing – Source of Supply Determnation
• (Eval) Purchase Order
Creation AM406 1905
• (Disc) Profit Center Reorganizations
Professional • Mass transfer of time & expenses rom Automation with mass change capability
Services one WBS to another. . - Q3 2019 Unplanned (Customer) AM389
(Customer) AM399 • (Disc) Mass Change of names for Project
Attributes. (Customer) AM463 –
Unplanned
• (Disc) Intelligent process to show Concur
expenses for projects within project
monitoring AM391 (Customer)
• (Disc) JIT Call entry from documents AM417*
Discrete • (Eval) Physical Inventory count upload
• (Disc)* Production Order Conversion AM412
AM444 1905
Industry/ • (Eval) Production Order Operation
• (Disc) Production Order Goods Receipt AM414*
Manufacturing / Confirmation via Upload AM471 1905
Produce = updated = new

• (Eval) Create Sales Inquiry AM441 1905 • (Eval) Manage Sales Orders: Create
(P) Sales Order with
= PAL/PAI
SD multiple order entry types. AM440
© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Customer (L) = Leonardo 27
• For 1809 OP SP 1