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Republic of the Philippines

Taguig City University


THE GRADUATE SCHOOL
MASTER IN BUSINESS ADMINISTRATION
Gen. Santos Ave., Central Bicutan, Taguig City

Course Syllabus
PRODUCTION AND OPERATIONS MANAGEMENT
3 Units
1st Semester, A.Y. 2019-2020

COURSE CODE: MBA 210

SCHEDULE & ROOM: Sunday, 2:30 p.m.-5:30 p.m., Room 203

PROFESSOR: Marlon B. Raquel

EMAIL ADDRESS: raquel.marlon@yahoo.com

REFERENCE BOOKS: Any book in production and operations management


such as;

Heizer, Jay and Barry Rende (2019). Operations


Management: Sustainability and Supply Chain
Management, 13th Edition. Pearson.

Krajewski, Lee J., Manoj K. Malhotra, and Larry P.


Ritzman (2018). Operations Management: Processes
and Supply Chains, 12th Edition. Pearson.

Stevenson, William J. (2017). Operations


Management, 13th ed., McGraw-Hill Education.

Taylor, Bernard W. and Roberta S. Russell (2010).


Operations Management, 7th Edition. Wiley.

CLASS WEBSITE: http://www.tcumba.weebly.com

COURSE DESCRIPTION:

This course concerns an advanced level of understanding of production and


operations management. This course aims to provide the student with an
analytical approach to the economic problems of planning and deploying
human resources, materials, plus facilities and equipment to generate goods
and/or services for the marketplace. Course emphasis will be on the application
of the analytical tools to address critical issues related to strengthening the
competitive position of the enterprise, such as: product or service design,
process engineering and work systems design, management of technology and
innovation, environment-friendly design, capacity planning, plant location and
facilities layout, logistics and supply chain management, total quality
management, operations scheduling, and performance management.

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LEARNING OBJECTIVES:

At the end of the semester, the student will be able to:

By the end of this course, the student should be able to understand and
appreciate the basic concepts of Production/Operations Management; know
its importance in the success of the business; and learn the major POM
concepts, quantitative tools and techniques that are used in tactical and
strategic decisions.

Other main objectives will include:

1. To understand the role and contribution of operations towards achieving


competitive advantage in the marketplace;
2. To understand the relationship between operations and other business
functions, such as Marketing, Finance, Accounting, and Human
Resources; and
3. To understand and apply systematic approaches (qualitative and
quantitative) in designing and managing operations.

COURSE OUTLINE:

TENTATIVE DATE TOPIC ASSIGNMENTS/DELIVERABLES


Introduction
August 18, 2019 Discussion of Syllabus None

Introduction to Operations
Management None
August 25, 2019
Competitiveness, Strategy &
Productivity

September 1, Forecasting None


2019

September 8, Product and Service Design None


2019
Submit Partial OM Paper No.
September 15, Capacity Planning 1 (Group): Part I to Part V
2019

September 22, Process Selection and Facilities None


2019 Layout

Submit Individual Reaction


Papers No. 1 (6 pages):
September 29, Design of Work Systems From Introduction to
2019 Operations Management to
Process Selection and
Facilities Layout

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October 6, 2019 Location Planning and Analysis None

October 13, Management of Quality Submit Partial OM Paper No.


2019 2 (Group): Part VI to Part X
Quality Control

October 20, Supply-Chain Management None


2019

October 27, Inventory Management None


2019
Submit Individual Reaction
Aggregate Planning Papers No. 2 (6 pages):
November 3, From Design of Work
2019 Material Requirements Planning Systems to Inventory
(MRP) Management

November 10, Lean Operations


2019 None
Short-Term Scheduling

November 17, Project Management Submit Partial OM Paper No.


2019 3 (Group): Part XI to Part XV
Waiting Lines

Submit Complete Draft OM


November 24, CONSULTATIONS Paper (Group)
2019
Submit Individual Reaction
Papers No. 3 (6 pages):
From Aggregate Planning to
Waiting Lines

December 1, CONSULTATIONS Submit Final OM Paper


2019
December 8, NO CLASS – TAGUIG DAY
2019
December 15, Oral Presentations of Start-up OM Paper
2019
Submit hardbound copy of all reaction papers
(1 copy for the entire class)
December 22, Submit hardbound copy of Start-up OM Paper
2019 (2 copies for each group)

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COURSE REQUIREMENTS:

Start-up Operations Management Paper (40%) – As a major requirement in this


course, each group will prepare and present a start-up operations management
paper. The start-up business should have a capitalization of P5 million initial
investment. See page 5-7 of this Course Syllabus for the outline.

The paper should be submitted in hard copy and submit the same electronically
to raquel.marlon@yahoo.com. Grading comes from the oral presentation
before a panel (30%) and the paper itself (70%).

Individual Reaction Papers (20%) – Each student shall write a reaction paper on
each of the topic discussed in class. Each reaction paper should be limited to
ONE PAGE only. Reaction papers must be compiled and submit the same in a
hardbound copy at the end of the semester.

Topical Report (20%) – Each student/pair will choose a topic based on the
course outline. Contents of your reports can be taken in any reference book.
Submit the same (Powerpoint format) to raquel.marlon@yahoo.com a week
before your scheduled report.

Attendance (20%) – As an MBA student, you are expected to demonstrate your


knowledge in POM (from theories you are learning to applications in your
respective workplace). Likewise, this goal will not be fully utilized if your
attendance is erratic. Being present in our class sessions means having the
opportunity to share your knowledge with your classmates.

Other reminders:

1. Attendance – Your attendance will be checked by affixing your signatures on


the class card. Please do not forget to sign. If you cannot attend the class, you
have to inform me in advance.

2. Use of Audio-Visual Presentations – During reports, it is expected that you


prepare PowerPoint presentations (not Microsoft Word). Your PPTs must contain
the summarized points and presented in bullet type. Minimize the use of
paragraphs. You may play some videos to supplement your report.

3. Consultations – Please do not hesitate to approach me for questions and


clarifications regarding course requirements and other class matters.

4. Syllabus – This syllabus is subject to change. Dates are tentative but we shall
strive to finish all course topics covered, discuss the assigned readings, and
accomplish all requirements within the semester.

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START-UP OPERATIONS MANAGEMENT PAPER OUTLINE

(Adopted from John Gokongwei School of Management,


Ateneo de Manila University, Quezon City)

I. Industry Background -- (Just a SUMMARY! Not included in the Opman Panel


grading. No need to complete all the details.)

1. Industry Analysis – Major players and developmental trends.

2. Target Market - Can you describe the customer base in such terms as
age, income, lifestyle, or similar dimensions? What is the projected growth in
the primary customer base over the next five years? What is the frequency
of the purchase? Are brands important to the customers?

3. Competition Analysis - Who are the primary competitors, and what are
their market shares? What are the operations and marketing strategies of
the various competitors?

II. Product / Service Design -- What are the products or the services you will
offer? (Describe in full details!!) Why did you choose that product? (Do market
research!!) How “unique” is your product/service? Describe the life-cycle of your
product/service.

III. Demand Forecasting - Indicate what you are forecasting. (product or service)
Discuss methodology. Present research data from Surveys, Population Data, Foot
Counting, & Benchmarking. Analyze your data. Check for behaviors and
patterns like trend, seasonality & variations. Finally, present your forecast.

IV. Location Planning

1. Location Requirements (What are the factors that you are looking for
your location? Explain.)

2. Choices of Location (Provide a very detailed address and sketch of your


location, if possible, pictures of the locations).

3. Factor Rating Method in arriving the decision.

4. Explain fully the discrepancies in each score for each location for each
factor.

V. Process Design -- Do a Make or Buy Analysis for each step of the process and
provide BASIS for deciding to Make or Buy. Explain the detailed processes from
opening to closing including employee involvement. Provide a detailed process
flow chart.

VI. Capacity Planning -- What is your limiting capacity? How flexible is your
capacity?

1. Provide some pictures of the machines or equipment used. For each


machine: Explain the simple use of that machine in your production

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process. Give your suppliers and their quotations of the prices. What is your
choice among the suppliers? Why? --Be sure to give explanations why you
choose that particular machine or equipment. Identify the capacity of your
chosen type/brand/model of that machine.

2. From the processes involved, identify your limiting capacity. Do capacity


planning.

3. Compute your design, effective & actual capacity estimates.

4. Match actual capacity with demand forecast. Evaluate.

5. If capacity utilization percentage is high, how can you expand


capacity?

VII. Facilities Layout -- Describe your layout and provide BASIS. (The reader
should be able to visualize your layout without looking at your floor plan. Be sure
to have the RESTROOMS and the FIRE EXITS in your layout.) Provide Facilities
Layout Floor Plan with proper scaling.

VIII. Design of Work Systems - Who is your most important employee and how do
you recruit, train and retain him (from being pirated)?

1. Identify the workforce needed (Simple Organizational Chart). Give


detailed job design.

2. Explain selection process, recruitment process and training process.

3. Explain compensation package. Indicate performance management


system.

4. Explain the current working conditions.

IX. Supply Chain Management - Identify your prospective suppliers and provide
BASIS why you chose them. How does the company manage the flow of
information and materials from suppliers through production and distribution to
end-users?

X. Inventory Management - How many days’ supply is your safety stock of


finished goods/ work in process/raw materials inventory?

1. Identify all the inventories maintained. (raw materials, work-in-process,


finished products)

2. Replenishment parameters (lead time, buffer stock, order policy)?


Procurement methods/practices?

3. Identify the needed safety stock. (Be sure to show all your explanations or
computations.) What is your service level?

4. Inventory Counting System? Discuss inventory control.

XI. Aggregate Planning: Make an aggregate plan based on your preferred

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strategy.

XII. Materials Requirements Planning: Make an MRP table for your products.
Provide explanation on the details used for computation.

XIII. Scheduling: Prepare GANTT Charts for pre-operational and operational


scheduling.

XIV. Total Quality Management: How do you check the quality of your
product/service? Identify dimensions and determinants of quality. Discuss the
impact of quality on costing. Discuss method of inspection. How do you
maintain your machines in good condition? Discuss waste disposal system.

XV. Financial Statements / Costing -- Were you able to produce the same
quality product (like your competitor) at a lower cost? Compute the initial outlay
and total expenses for the first year of operations. Compute initial investment,
break-even analysis and detailed computation of cost. If possible, compute
income statement and do capital budgeting analysis.

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