NPS Score

Source Industry Sectors Min

npsbenchmark.com Logistics
Consumer Brands
Technology
Financial Services
Insurance

Temkin Group Q3 2017 Consumer Benchmark Studies Auto Dealers 24

Streaming Media 27
Computers & Tablets 21
Supermarkets 10
Investment Firms 18
Software Firms 12
TV & Appliances 17
Insurance Carriers 10
Hotels & Rooms -3
Retailers 2
Parcel Delivery Services 6
Fast Food Chains 2
Rental Cars & Transport 11
Airlines -3
Banks -8
Wireless Carriers 9
Credit Cards 2
Health Plans 2
Utilities -6
TV & Internet Services -9
NPS Score
Average Max
56
47
59
47
54

43 58
41 49
37 57
36 56
34 49
34 54
34 50
33 66
31 49
31 57
28 35
27 58
27 54
26 59
26 56
25 37
23 57
18 40
12 31
3 17