COMMUNICATION
ANUJA K
NIDHISH SIMON
PRIYA P.U
PRIYANKA P.S
SHERIN ANNA THOMAS
CULTURE
• Group which shapes a persons values and
identity.
• Culture is formed
Race
Ethnicity
Gender
Class & Religion
Country of origin
Geographic region
6 FUNDAMENTAL PATTERNS
OF CULTURAL DIFFERENCES
• Different Communication Styles
• Different Attitude towards Conflicts
• Different Approaches in Completing Tasks
• Different Decision Making Styles
• Different Attitudes towards Disclosure
• Different Approaches to Knowing
COMMUNICATION
• Draws on speech patterns, language and non-
verbal messages.
• Interactive.
CROSS-CULTURAL
COMMUNICATION
• Cross-cultural communication is a field of
study that looks at how people from
differing cultural backgrounds communicate,
in similar and different ways among
themselves, and how they endeavour
to communicate across cultures.
• Important to companies due to the growth of
global business, technology, and the Internet.
• Understanding of how people from different
cultures speak, communicate, and perceive the
world around them.
• Language differences, High-Context vs. Low-
Context cultures, Non-Verbal differences, and
power distance are major factors affect cross-
cultural communication.
WHY IS IT IMPORTANT?
• Business Opportunities
• Job Opportunities
• Globalization
• Sharing of views and ideas
• Talent Improvisation
• Understanding of Diverse Market
High Vs Low-Context Cultures
High-Context Cultures : Cultures that rely
heavily on non-verbal & subtle situational cues
in communication.
Ex: North America, Western Europe.
Low-Context Cultures : Cultures that rely
heavily on words to convey meaning in
communication.
Ex: Middle East.
VERBAL COMMUNICATION
• Use of sounds and words to express yourself.
• Includes
Face-Face Communication
Telephone Communication
Radio / TV
NON-VERBAL
COMMUNICATION
• Communication through sending and receiving
wordless clues.
• Includes
Eye-contact
Gestures
Touch
Voice (paralanguage)
EYE-CONTACT
• Some cultures, looking people in the eyes is
honesty and straight forwardness & in others it
is seen as challenging and rude.
• In US, if you have good eye contact with a
person, it generally signifies that you are
interested in the person.
• In Middle East, eye contact is much less
common and considered less appropriate.
• In many Asian, African and Latin American
cultures, extended eye contact can be taken as
an affront or a challenge of authority.
• In Western Europe, it is considered proper and
polite to maintain almost constant eye contact
with another person.
GESTURES
• A movement of part of the body, especially a
hand or the head, to express an idea or
meaning.
TOUCH
• Islam & Hinduism : Touching with left hand is
insulting.
COLOURS
• A single color can have many different
meanings in different cultures.
• In Asia orange is a positive, spiritually
enlightened, and life-affirming color.
• In US it is a color of road hazards, traffic
delays, and fast-food restaurants.
• Green is considered the traditional colour of
Islam. It is also the national colour of Egypt.
• Green is a symbol of Ireland; green is a strong
trend in the Irish holiday St. Patrick’s Day.