CREW TRAINING SYSYTEM CTS PHASES

* It is a system that defines the process of 1. ORIENTATION

of training and certifying station crew and 2. STATION TRAINING
crew trainer 3. CERTIFICATION
* it is a designed to make training and 4. CROSS TRAINING
certifying easier and systematic

WHAT IS TRAINING? CREW TRAINEE TRAINING AND CERTIFICATION

A learning process which enables a person to 1. ORIENTATION
acquire KNOWLEDGE, SKILLS, and ATTITUDE ( KSA ) * Fundamentals
necessary for him to perform his current job according * Behavior Based
to standards " First Day Official Duty Day 1 "

WHAT IS CERTIFICATION? 2. STATION TRAINING

* Is the process of: * Self Led
* Guided Practice
1. Evaluation : Collecting and documenting learner's " the Next day after Orientation First Day at the Station"
performance
3. CERTIFICATION
2. Assesement : Measures the result of training * Drill based
* Knowleged based
3. Validation : Determines if training objectives " within one 1 month from orientation"
were met.

OBJECTIVE OF CTS STATION TRAINING

* Intial - Trainer demonstrate steps and teaches standards
1. Crew should be able to work according to JFC's * Follow Up - Trainee gives rationale on standards and successfully
VALUES and GOALS. demonstrates the procedures for the second time

2. Crew shoud be able to know the basic standards and Certification : After trainee gives rationale on standards and successfully
procedures to operate the station demonstrate the proceed to the manager at the time of certification
Trainee gets certified by the Manager when : CREW TRAINER QUALIFICATIONS
* He performs all task correctly * Must be certified on the designated training activities.
* He answers all question correctly * Knows the station standards and has the ability to communicate it
* Conscientious worker that follow up SOP's
WHAT IS CROSS TRAINING? * Has no disciplinary action, with good working habits and attitude
* This is the process of training and certifying a * with leadership skills
crew member in more than one station * Must be certified on the 4 step approach by Crew Training Manager
* Must pass the CTS exam with minmum 90% passing grade
WHEN TO CROSS TRAIN :
1. This may be done once a crew member is Additional Ingredients of a Crew Training Team
certified on at least any one task of a previous * COMMITMENT
station * TEAM INVOLVEMENT
* CREW INVILVEMENT
2. Ex- crew members from other stores who have a
already been certified in other ststions are strongly 2. TRAINING MATERIALS AND FACILITIES
recommended to be cross trained 1. TRAINING VENUE
* Complete Station Layout
CTS COMPONENTS: * Complete Tools and Utensils
1. CREW TRAINING TEAM * Standard Raw Materilas
2. TRAINING MATERIALS AND FACILITIES
3. TRAINING PROCESSES 2. TRAINING AIDS
4. TRAINING MEASUREMENT * Crew Training Plan Report ( CTPPR )
* Station Task Checklist
CREW TRAINING TEAM * Certification Tool
* Restaurant Manager * Station Guide ( PCS Guide/ Product Assembly Guide / Back Up Guide
* Crew Training Manager Thawing Guide / Microwaving Guide )
* Product Quality Manager * CTS Video
* Service Quality Manager * CTS Manual
* Assistant Restaurant Manager * Crew Trainer Learner's Guide
* Crew Training Manager Learner's Guide
3. TRAINING PROCESS
1. CREW LEARNING PREPARATION
* Trainees have passsed the selection criteria
* He should have attended the Company Orientation
* He should have understood his role and the company
expectations
* He has clear understanding of the training flow, plan
and frame work
* He has read the task checklist
2. TRAINING FRAMEWORK AND METHODOLOGY
* 4 - STEP Approach to training
* Crew Trainee Training and Certification
* Cross Training
* Crew Trainer Training and Certification
* Crew Training Manager Training and Certification
* Trainee gets certified by the Manager when;
* He performs all task correctly
* He answers al questions correctly
4. TRAINING MEASUREMENT
* CTS CERTIFICATION
- CTS requirements completion by CTM
- CTS certification by L and D Partner
- Met requirement Yes or No
- Re certification
CTS Certified
4 STEP APPROACH
1. State the importance of the task and what the trainee has
to learn.
* What is to be learned
* Why learnin g the task important
* Why it must be done correctly
2. Demonstrate how to do the task
* Explain how the task is than
* Explain the standard's rationale
- Trainee uses the task checklist as reference
- trainer adjust training pace based on the trainee's learning
ability
- trainer clarifies trainee's question
3. Let Trainee Demonstrate how to do the task and give
immediate feedback ( INITIAL )
* let the trainee perform the task
* Explain what trainee did wrong. Demonstrate the procedure
again if needed
* Let trainee repeat procedure that was incorrectly done until
he demonstrate it correctly
* trainer should ask questions about the task and must correct
wrong answers immediately
* trainer places check marks ( / ) under initial column in the
certification tool form
4. Follow Up and Monitor trainee's progress
* this must be done to regularly check if ;
- the trainee is doing the task correctly
- the trainee performs as expected
* trainer places check marks under the Follow UP column
in the Certification Tool form