Corporate Quality Standard

Corporate Human Resources / Compensation And Benefit Issue Date

27 Dec 2018
CHR3001 EMPLOYEE CRUISING DISCOUNT POLICY

PURPOSE

Genting Hong Kong Group (“the Company”) is committed to provide privilege cruising discounts as
part of employees’ benefits to all eligible employees, so as encourage our employees and their family
members, relatives and friends to experience cruising on our fleet, Dream Cruises and Star Cruises.

This Policy (“policy”) defines the privilege details, terms & conditions, as well as the application
procedure, for applying to this benefit.

SCOPE

This policy applies to every confirmed shore-based and ship-based employees (“The Employee”),
including all *dispatched workers, of the Company, its subsidiaries, and its affiliated corporations
(“the Company”).

*Dispatched workers refer to the employees who are employed by a third-party agency. However,
concessionaires, guest artistes, contractors and riding crew onboard the ship are excluded.

DEFINITIONS

Immediate Family Member(s) refers to First legal spouse, children and their legal spouse, brothers
and their legal spouse, sisters and their legal spouse, parents, parents-in-law, grandparents and
grandchildren of the employee.

Friends and relative(s) refers to any other not defined as Immediate Family Members under this policy.

Privilege Cruising Offer Details

Category 1 - Employees & Immediate Family Member(s)

Dream Cruises Star Cruises

Cabin Category (US$ per person per night) (US$ per person per night)
Suite US$150 US$80
Balcony US$45 US$35
Outside Stateroom US$35 US$30
Interior Stateroom US$30 US$25

Category 2 - Employees’ Relatives & Friends (Referral)

Page 1 of 7

Printed and electronic copies are uncontrolled documents. It is the responsibility of the user to verify that the issue date on
any printed or electronic copy matches the issue date of the current online document.
 Corporate Quality Standard
Corporate Human Resources / Compensation And Benefit Issue Date
27 Dec 2018
CHR3001 EMPLOYEE CRUISING DISCOUNT POLICY

Dream Cruises Star Cruises

Cabin Category (US$ per person per night) (US$ per person per night)
Suite US$250 US$150
Balcony US$100 US$80
Outside Stateroom US$80 US$65
Interior Stateroom US$70 US$55

Remarks:
 Given that Employee(s) and/ or Immediate Family Member(s) are travelling together, their
Friends and relative(s) cruising in the same voyage can enjoy the same rate as listed in
Category 1, subject to quota eligibility and cabin availability.
 Standard Suite/ Balcony benefits are applied.
 Cabin allocation is subject to the lowest available cabin sub-category (excluding Villas,
Penthouse, Premium and Executive Suites etc).
 A further 50% discount will be given for the 3rd/ 4th passengers staying in the same cabin.
 No charge for any child below two (2) years of age when accompanied by two (2) paying
passengers.
 For single occupancy, 150% fare will be applied.
 This does not include gratuity, which should be paid onboard according to cabin category.
 This does not include port charges.

QUOTA ELIGIBILITY

Maximum Quota Maximum Quota

Eligibility (Non-Combinable)
Per Departure Per Year
Employee Sailing Together 4 Cabins 4 times x 4 Cabins
Employee NOT Sailing Together but Immediate
3 Cabins 4 times x 3 Cabins
Family Member Must Sail Together
Employee and Immediate Family Not Sailing
3 Cabins 4 times x 3 Cabins
Together

The discount privileges/ quota are non-combinable, non-accumulative and cannot be carried forward
to the following year(s).

The employee is not allowed to request for an advance of future years’ entitlements.

Notwithstanding the conditions for qualifying for the above discounts, the Company may, from time
to time, announce some special discounts/ promotional cruises for all employees. Employee who
have enjoyed promotions outside of this policy will not be deemed to have utilized their discount
quota stipulated herein.
Page 2 of 7

Printed and electronic copies are uncontrolled documents. It is the responsibility of the user to verify that the issue date on
any printed or electronic copy matches the issue date of the current online document.
 Corporate Quality Standard
Corporate Human Resources / Compensation And Benefit Issue Date
27 Dec 2018
CHR3001 EMPLOYEE CRUISING DISCOUNT POLICY

POLICY

The discount privileges are given at the sole discretion of the Company and will not form part of the
contractual benefit.

The discount privileges and cabin allocation are subject to cabin availability and the decision of
Revenue Management will be final.

Discount privileges shall be applied only to the ‘Cabin’ component in any fly-cruise arrangements or
packages which involve other logistics arrangements.

No discount will be extended for gratuities, port charges, F&B services charges and holiday surcharge.

Unless specified, employees are not entitled to other “free of charge” promotion or other
compensations that are offered to other passengers during cruise.

Standard cancellation and amendment fees will be imposed if the booking is cancelled for reasons
other than compassionate reasons, health or at the Company’s request.

The Employee must adhere to the Company’s policy and are not allowed to participate any kinds of
gaming activities (includes the “Chance Machines” like “Key Master” and “Coin Pusher”) when
cruising onboard the Company’s vessels.

The Company reserves the right to reject any application without further elaboration on the reasons
whatsoever.

The Company reserves the right to change and/ or cancel the cruising confirmation when the ship is
chartered. In the event of such cancellation, compensation treatment will be handled on a case by
case basis, subject to management decision, and this may not be applied similarly to normal paying
passengers.

The Employee is prohibited to resell the special rates stipulated in this policy to any third party.
Employee who are found to abuse these privileges shall be subject to disciplinary action.

Exceptional Cruises

Page 3 of 7

Printed and electronic copies are uncontrolled documents. It is the responsibility of the user to verify that the issue date on
any printed or electronic copy matches the issue date of the current online document.
 Corporate Quality Standard
Corporate Human Resources / Compensation And Benefit Issue Date
27 Dec 2018
CHR3001 EMPLOYEE CRUISING DISCOUNT POLICY

Requisitions for cruises by business/ government associates shall be approved by Senior Vice
President and above, on a case by case basis.

PROCEDURES

The eligible employee must apply for the employee cruising discounts using the e-Cabin System (B2C
Form), as below:

 Employees & Immediate Family Members;

 Employees Relatives & Friends- Referral.

The eligible crew must apply for crew discounts using appropriate forms. These forms are available
from Personnel Office and the company’s intranet (QMS).

 XCHR3001 – Staff Discount Cabin Requisition Form for crew and immediate family
members.
 XCHR4004 – Cabin Requisition Form for discount application other than crew and
immediate family members.
 Fleet HR will assist eligible crew to apply for employee cruising discount.

The employee shall be responsible to ensure the e-Cabin forms are duly completed.

The employee who is found falsifying shall be subject to disciplinary action.

Confirmation of booking will be sent to the requestor(s) upon reservation if cabins are available and
payment is confirmed.

Full payment must be made within forty eight (48) hours upon receipt of booking confirmation.
Otherwise, bookings will be automatically cancelled. Payment can be made by credit card or cash
bank-in directly to the Company’s designated account.

Appeal for waiver of Cancellation/ Amendment Fees levied other than compassionate reasons, health
or at the Company’s request shall be approved by the Head of Revenue Management.

The Human Resources Division (HRD), Revenue Management Division (RM) and Reservation Office
are authorized to reject requisitions that are not in compliance with the guidelines stated herein.
Onboard Services/ Discounts

Employees cruising onboard shall enjoy the following discounts:

Page 4 of 7

Printed and electronic copies are uncontrolled documents. It is the responsibility of the user to verify that the issue date on
any printed or electronic copy matches the issue date of the current online document.
 Corporate Quality Standard
Corporate Human Resources / Compensation And Benefit Issue Date
27 Dec 2018
CHR3001 EMPLOYEE CRUISING DISCOUNT POLICY

Dream Cruises

Photo (Retail products excluded) 1 free photo, additional prints at 20% off

15% off on all logo items (maximum 5pcs per

SKU per departure) and 10% off on
Retail Shop (In-house)*
confectionary and packaged foods. (Not
including pharmaceuticals)

Retail Shop (Concession)* 10% off (Not including branded items)

Shorex (including spouse & children)* 20% off on all basis tours (Not including
transfers or private tours arrangement)

F&B Outlets (except for promotional/ 20% off (except those stay in Palace and
discounted items)
Spa Treatment & Beauty Treatment
Crystal SPA Life Retail*
WIFI and Ship to Shore Phone
receiving inclusive benefit)
Employees are eligible for special crew rates &
discounts, please refer to onboard Spa
Management for pricing & discounts
Employees are eligible for special crew rates &
discounts, please refer to onboard Spa
Management for pricing & discounts
No Discount (Unless pre-authorized by HOD
and work related)

Kids Program (Litter Dreamers) 10% off subject to availability

10% off on VR Experience

Entertainment Karaoke – 10% off Room/ F&B
No discount on special show tickets

* Not combinable with promotional offers.

Star Cruises

Page 5 of 7

Printed and electronic copies are uncontrolled documents. It is the responsibility of the user to verify that the issue date on
any printed or electronic copy matches the issue date of the current online document.
 Corporate Quality Standard
Corporate Human Resources / Compensation And Benefit Issue Date
27 Dec 2018
CHR3001 EMPLOYEE CRUISING DISCOUNT POLICY

Photo (Retail products excluded) Subject to Agreement with 3rd Party

Retail Shop (In-house)** 10-20% off

20% off on all basis tours (Not including

Shorex (including spouse & children)
transfers or private tours arrangement)

F&B Outlets (except for promotional/ 20% off on premium items &
discounted items) 40% off on non-premium items

40% discount off the guest’s published price for

Spa Services
all spa services offered onboard the ships.

Beauty Products 10% off

40% discount off the guest published prices of

Salon Services
the salon services offered onboard the ships.

Child Care Centre 40% off subject to availability

**Refer to procedure – HO906SC for details.

Remarks:
 The above discounts shall NOT be applicable to items sold on consignment, under promotional
prices or with discounts. Also, discounts are not applicable to certain specialty or discounted
items and may be adjusted without prior notice.

 Onboard services are subject to availability and priority shall be given to full-paying guests.
Employee should enjoy the services during other free time slots.

To be eligible for the discounts, the employee must present both the Employee ID Card and Cabin
Room Card to the crew on duty for verification when patronizing any outlets or services onboard.

Unless specified, the employee’s Immediate Family Members/ Relatives and Friends who are cruising
on the discounted cruises shall not be entitled to these additional discounts.

Page 6 of 7

Printed and electronic copies are uncontrolled documents. It is the responsibility of the user to verify that the issue date on
any printed or electronic copy matches the issue date of the current online document.
 Corporate Quality Standard
Corporate Human Resources / Compensation And Benefit Issue Date
27 Dec 2018
CHR3001 EMPLOYEE CRUISING DISCOUNT POLICY

These special discounts are strictly considered employee privileges and the employee who found to
abuse these privileges shall be subject to disciplinary action.

OTHERS

The Company has the sole discretion to grant any exemption or exception from the provisions stated
in this policy as long they do not conflict with the laws. Any such provision, however, is subject to
the approval of the Head of HR.

The Company also reserves the right to amend, add or delete any provision written in this policy.

If there is any conflict between the local laws and the policy, local laws shall apply.

-End-

Page 7 of 7

Printed and electronic copies are uncontrolled documents. It is the responsibility of the user to verify that the issue date on
any printed or electronic copy matches the issue date of the current online document.