Fix slowness, crashing, error messages and other problems

Fix problems with websites (Facebook, YouTube, webmail etc.)

Unblock Firefox from connecting to the Internet
Procedures to diagnose and fix problems
Videos, sound, pictures and animations don't work
Firefox is slow or stops working Slowness or hanging
Firefox crashes Crashing
Firefox won't save settings or remember information
Problems with add-ons, plugins or unwanted software
Refresh Firefox - reset add-ons and settings Restore Firefox to its default
settings while saving essential data. This can fix slowness, crashing, search
hijacking and other problems.
Use the Troubleshooting Information page to help fix Firefox issues The
Troubleshooting page has details such as installed extensions, preferences and
graphics information, to help you solve Firefox problems.
How to fix Pocket login issues Learn how to add an exception for Pocket in
Firefox, to prevent being prompted to log in to Pocket when saving to the site.
Hardware acceleration and WindowBlinds causes Firefox to crash There is a known
issue with WindowBlinds and hardware acceleration that causes crashing in Firefox.
Here are some workarounds you can try.
How to troubleshoot security error codes on secure websites Learn about the
error codes SEC_ERROR_UNKNOWN_ISSUER MOZILLA_PKIX_ERROR_MITM_DETECTED and
ERROR_SELF_SIGNED_CERT on HTTPS websites and how to troubleshoot.
Certificate Pinning Reports Firefox certificate pinning reports; what they are
and why you might want to share yours.
What do the SSLv3 error messages mean on Firefox? When accessing a site with
SSLv3, Firefox will block it and display an "Unable to connect securely" message.
How to troubleshoot time related errors on secure websites Learn why you might
see time-related errors on HTTPS websites and how you can troubleshoot these errors
by correcting your system clock.
Lastpass was disabled after updating Firefox How to enable Lastpass after
updating to the latest version of Firefox.
Accessibility not available during multi-process support Accessibility features
are not yet fully supported in multiprocess Firefox. Restart Firefox to change it
back to single process mode.
Re-enable multi-process support disabled by Windows utilities Some Windows
accessibility tools might turn off Firefox's multi-process support. Here's how to
re-enable it.
Allow Firefox to load multiple tabs in the background The menu option to allow
Firefox to load multiple tabs simultaneously has been removed in version 47 and
over. Learn how to change this setting in about:config.
Streaks, smeared lines or blurry web pages while scrolling on Firefox How to
fix an issue that causes images and text to display as smeared or streaky lines or
tears while scrolling before the update is available.
64-bit Firefox crashes with Citrix's XenApp VM The API hooks from Citrix XenApp
7.13 VDA do not work with 64-bi