Department of Education

T.del Rosario St. Bilolo, Orion, Bataan

Mobile No.: 0933 – 875 – 0242
Government Recognition: E – 150 SS. 2003; S – 027 s. 2009

Member: Association of Childhood Education International - Philippines

SUBJECT AND GRADE LEVEL: TLE 9 and 10
DAILY LESSON LOG
QUARTER: SECOND (2ND)
I. SUBJECT MATTER:
A. Topic Personal entrepreneurial Competencies and the Environment and Market
B. Pre – requisites N/A
C. Inclusive Dates August 26-27 , 2019
At the end of the lesson, 100 % of the students with 80 % level of proficiency should be able to:
a. Identify personal entrepreneurial competencies and skills
II. OBJECTIVES:
b. Understand the importance of recognizing the market in CSS
c. Perform the techniques in creating new business ideas in CSS
III. CONTENT
The teacher will
 Discuss personal entrepreneurial competencies
A. T
 Explain key concepts in generating business ideas
 Give activities
The teacher and student will
B. ST  Understand key concepts in generating business ideas
 Sharing of ideas about personal entrepreneurial competencies
The student will
 Understand the key concepts in generating business ideas
C. S
 Participate with the discussion
 Perform activities
Comprehend the selection through the following questions:
Remembering
1. What are the characteristics of entrepreneurial business?
Understanding
2. How is your product or service different from others?
IV. ASSESSMENT
A. Formative Analyzing
3. How did you identify your customer?
Evaluating
4. If you are to start a business, what are the things you need to consider before deciding the
kind of business to pursue?

V. REINFORCEMENT/ Create a new business ideas with marketing strategy for a new product or even a new service.
ENRICHMENT
VI. REFERENCES TLE For Lifelong Learning Book 2

Prepared By: Reviewed By: Noted By:

LARISSA A. QUILLOPE IRENE JOY J. MISON AMRIC M. MENDOZA

TEACHER ASSISTANT SCHOOL HEAD SCHOOL HEAD
 Department of Education

T.del Rosario St. Bilolo, Orion, Bataan

Mobile No.: 0933 – 875 – 0242
Government Recognition: E – 150 SS. 2003; S – 027 s. 2009

Member: Association of Childhood Education International - Philippines

SUBJECT AND GRADE LEVEL: TLE 9 and 10

DAILY LESSON LOG
QUARTER: SECOND (2ND)
I. SUBJECT MATTER:
D. Topic Applying Quality Standards
E. Pre – requisites N/A
F. Inclusive Dates August 28-29 , 2019
At the end of the lesson, 100 % of the students with 80 % level of proficiency should be able to:
a) Identify the importance of assessing the quality of received materials.
II. OBJECTIVES:
b) Understand why it is necessary to establish quality improvements in an organization.
c) Know how instruction affects the quality of products.
III. CONTENT
The teacher will
 Discuss terminologies
D. T
 Explain how to assess the quality of a materials
 Assess students’ work
The teacher and student will
E. ST
 Perform materials quality assessment
The student will
F. S  Participate with the discussion
 Perform activities
Comprehend the selection through the following questions:
Remembering
1. What are the organizations that provide certification?
Understanding
2. Differentiate the two aspects of quality management according to ISO 9000: 2015: Quality
VII. ASSESSMENT Management System.
B. Formative Analyzing
3. Why it is important to comply with quality standards at all times?
Evaluation
4. How will compliance to quality standards affect your personal life? Do quality procedures
produce a quality life? Explain

5. REINFORCEMENT/ Act as a quality checker that assessing the quality of newly delivered materials and fill up the log
ENRICHMENT report.
6. REFERENCES TLE For Lifelong Learning Book 2

Prepared By: Reviewed By: Noted By:

LARISSA A. QUILLOPE IRENE JOY J. MISON AMRIC M. MENDOZA

TEACHER ASSISTANT SCHOOL HEAD SCHOOL HEAD
 Department of Education

T.del Rosario St. Bilolo, Orion, Bataan

Mobile No.: 0933 – 875 – 0242
Government Recognition: E – 150 SS. 2003; S – 027 s. 2009

Member: Association of Childhood Education International - Philippines

SUBJECT AND GRADE LEVEL: TLE 9 and 10

DAILY LESSON LOG
QUARTER: SECOND (2ND)
I. SUBJECT MATTER:
A. Topic Inputting Data
B. Pre – requisites N/A
C. Inclusive Dates September 2-3, 2019
At the end of the lesson, 100% of the students with 80 % level of proficiency should be able to:
 Identify the components of a computer system.
II. OBJECTIVES:  Determine how to select appropriate computer hardware and software according to the task
assigned and the required outcome.
 Perform inputting data in a computer.
III. CONTENT The teacher will
 Discuss the different types of input and output devices.
 explain the different safety steps to prevent accidents and injuries in CSS
A. T  demonstrate inputting data in a computer
The teacher and student will
B. ST
 perform inputting data in a computer
The student will
C. S  Participate in discussions
 Perform inputting data in a computer.
A. Comprehend the lesson through the following questions:
Remembering
1. What are the components of a computer system?
Analyzing
IV. ASSESSMENT
2. Differentiate hardware, software to people ware.
A. Formative
Evaluating
3. How does one ensure that occupational health and safety guidelines and procedures
followed in operating and maintaining computers?

B. Summative
IV. ENRICHMENT Perform computer task in inputting data.
V. REFERENCES TLE For Lifelong Learning Book 1
Prepared By: Reviewed By: Noted By:

LARISSA A. QUILLOPE IRENE JOY J. MISON AMRIC M. MENDOZA

TEACHER ASSISTANT SCHOOL HEAD SCHOOL HEAD
 Department of Education

T.del Rosario St. Bilolo, Orion, Bataan

Mobile No.: 0933 – 875 – 0242
Government Recognition: E – 150 SS. 2003; S – 027 s. 2009

Member: Association of Childhood Education International - Philippines

SUBJECT AND GRADE LEVEL: TLE 9 and 10
DAILY LESSON LOG
QUARTER: SECOND (2ND)
I. SUBJECT MATTER:
D. Topic Accessing Information and Producing Output
E. Pre – requisites N/A
F. Inclusive Dates September 4-5, 2019
At the end of the lesson, 100% of the students with 80 % level of proficiency should be able to:
 Identify the information needed in accessing computer.
II. OBJECTIVES:  Know how one can take care of and maintain the keyboard considering operational health
and safety requirements.
 Perform navigating the desktop to open and close different files and folders of the computer.
III. CONTENT The teacher will
 discuss the information in accessing computer
 introduce computer keyboard shortcut keys
D. T  demonstrate printing document in Microsoft Word
The teacher and student will
E. ST  Perform computer keyboard shortcut keys
 Perform printing document in Microsoft Word
The student will
F. S
 Perform computer task in accessing information and producing output
B. Comprehend the lesson through the following questions:
Remembering
1. What is the information in accessing computer?
Analyzing
VI. ASSESSMENT 2. What do you think are the advantages and disadvantages of keeping records on
C. Formative pieces of paper filed in filing cabinets?
Evaluating
3. If you were an entrepreneur, would you still use the same file-keeping system? Why
or why not? If no, what system would you use instead? Why?

D. Summative
Conduct a video tutorial on accessing information and producing output in computer as if you are the
IV. ENRICHMENT
ICT Coordinator of your school.
VII. REFERENCES TLE For Lifelong Learning Book 1
Prepared By: Reviewed By: Noted By:

LARISSA A. QUILLOPE IRENE JOY J. MISON AMRIC M. MENDOZA

TEACHER ASSISTANT SCHOOL HEAD SCHOOL HEAD
 Department of Education

T.del Rosario St. Bilolo, Orion, Bataan

Mobile No.: 0933 – 875 – 0242
Government Recognition: E – 150 SS. 2003; S – 027 s. 2009

Member: Association of Childhood Education International - Philippines

SUBJECT AND GRADE LEVEL: TLE 7 and 8
DAILY LESSON LOG
QUARTER: SECOND (2ND)
I. SUBJECT MATTER:
G. Topic Relevance of Contact Centers and Career Opportunities
H. Pre – requisites N/A
I. Inclusive Dates August 26-27 , 2019
At the end of the lesson, 100 % of the students with 80 % level of proficiency should be able to:
a. Identify what is a contact center service.
II. OBJECTIVES:
b. Understand the relevance of contact center service
c. Know the opportunities or careers can you explore in contact center services.
III. CONTENT
The teacher will
 Discuss the meaning of contact center service
G. T
 Explain the relevance of contact center service
 Give activities
The teacher and student will
H. ST
 Sharing of ideas and ideas about contact center service
The student will
 Understand the basic concepts in contact center service
I. S
 Participate with the discussion
 Perform activities
Comprehend the selection through the following questions:
Remembering
1. What contact center career do you think is most interesting to prospective job employees?
Understanding
VIII. ASSESSMENT 2. How can you best write the job description of the career you have chosen to advertise?
C. Formative Analyzing
3. How can your job advertisement catch the attention of your target readers?
Evaluating
4. Why do you think your chosen visual is the best option for your proposed job advertisement?

IX. REINFORCEMENT/ Interview a neighbor who works as a contact center staff, share with the class what you have
ENRICHMENT discovered.
X. REFERENCES TLE For Lifelong Learning Book 2

Prepared By: Reviewed By: Noted By:

LARISSA A. QUILLOPE IRENE JOY J. MISON AMRIC M. MENDOZA

TEACHER ASSISTANT SCHOOL HEAD SCHOOL HEAD
 Department of Education

T.del Rosario St. Bilolo, Orion, Bataan

Mobile No.: 0933 – 875 – 0242
Government Recognition: E – 150 SS. 2003; S – 027 s. 2009

Member: Association of Childhood Education International - Philippines

SUBJECT AND GRADE LEVEL: TLE 7 and 8

DAILY LESSON LOG
QUARTER: SECOND (2ND)
I. SUBJECT MATTER:
J. Topic Personal Entrepreneurial Competencies
K. Pre – requisites N/A
L. Inclusive Dates August 28-29 , 2019
At the end of the lesson, 100 % of the students with 80 % level of proficiency should be able to:
a) Identify the characteristics, lifestyle, skills and traits must a contact center practitioner
possess.
II. OBJECTIVES:
b) Understand how personal entrepreneurial competencies (PECs) compare to the PECs of a
contact center practitioner.
c) Know how PECs can align with the PECs of a contact center entrepreneur.
III. CONTENT
The teacher will
 Discuss personal entrepreneurial competencies and skills in contact centers
J. T
 Explain how to assess the personal entrepreneurial competencies
 Assess students’ work
The teacher and student will
K. ST
 Analyze personal entrepreneurial competencies
The student will
L. S  Participate with the discussion
 Perform activities
Comprehend the selection through the following questions:
Remembering
1. What are the characteristics, traits and skills of a contact center employee?
Understanding
2. Do you agree that contact center agents must walk the extra mile when dealing with
customers on the phone? Justify your answer.
XI. ASSESSMENT Analyzing
D. Formative 3. If an employee has been working in a company for more than 20 years, does that mean that
the employee does not need to learn more about the company’s products and services? Why
or why not?
Evaluation
4. How can you give a solution to the core of every customer’s problem? Give a concrete
situation related to your answer?

5. REINFORCEMENT/ Act as a contact center consultant assigned to train the newly hired contact center agents. Show how
ENRICHMENT the characteristics and traits assigned to you can be manifested in certain situations.
6. REFERENCES TLE For Lifelong Learning Book 2

Prepared By: Reviewed By: Noted By:

LARISSA A. QUILLOPE IRENE JOY J. MISON AMRIC M. MENDOZA

TEACHER ASSISTANT SCHOOL HEAD SCHOOL HEAD
 Department of Education

T.del Rosario St. Bilolo, Orion, Bataan

Mobile No.: 0933 – 875 – 0242
Government Recognition: E – 150 SS. 2003; S – 027 s. 2009

Member: Association of Childhood Education International - Philippines

SUBJECT AND GRADE LEVEL: TLE 7 and 8

DAILY LESSON LOG
QUARTER: SECOND (2ND)
I. SUBJECT MATTER:
G. Topic Environment Market
H. Pre – requisites N/A
I. Inclusive Dates September 2-3, 2019
At the end of the lesson, 100% of the students with 80 % level of proficiency should be able to:
 Identify what products and services are available in contact center industry.
II. OBJECTIVES:
 Determine the profile of potential customers and competitors in contact centers?
 Create potential business ideas based on SWOT analysis.
III. CONTENT The teacher will
 Discuss the different key concepts in the environment and market of contact centers.
 Differentiate products and services.
G. T  Give examples of customers and their buying habits.
The teacher and student will
H. ST
 Sharing of ideas
The student will
I. S  Participate in discussions
 Perform activities.
C. Comprehend the lesson through the following questions:
Remembering
1. What are the types of customers and their buying habits?
Analyzing
VIII. ASSESSMENT
2. What kind of customer has a potential to buy in the company?
E. Formative
Evaluating
3. In your understanding, what is the importance and reinvention considering the ever-
changing landscape of the market and the environment?

F. Summative
IV. ENRICHMENT Research two (2) contact center companies and compared their product and services offered.
IX. REFERENCES TLE For Lifelong Learning Book 1
Prepared By: Reviewed By: Noted By:

LARISSA A. QUILLOPE IRENE JOY J. MISON AMRIC M. MENDOZA

TEACHER ASSISTANT SCHOOL HEAD SCHOOL HEAD
 Department of Education

T.del Rosario St. Bilolo, Orion, Bataan

Mobile No.: 0933 – 875 – 0242
Government Recognition: E – 150 SS. 2003; S – 027 s. 2009

Member: Association of Childhood Education International - Philippines

SUBJECT AND GRADE LEVEL: TLE 7 and 8

DAILY LESSON LOG
QUARTER: SECOND (2ND)
I. SUBJECT MATTER:
J. Topic Contact Center Equipment
K. Pre – requisites N/A
L. Inclusive Dates September 4-5, 2019
At the end of the lesson, 100% of the students with 80 % level of proficiency should be able to:
 Identify the types of equipment needed in contact center services.
II. OBJECTIVES:  Determine the tools, equipment and paraphernalia applicable to a specific job in contact
centers.
 Perform assessment to the condition of each piece of equipment for proper operation safety.
III. CONTENT The teacher will
 discuss the different equipment in contact center services
 demonstrate procedure in accomplishing forms for assessment of equipment’s proper
J. T operation safety
The teacher and student will
K. ST
 Perform equipment proper assessment.
The student will
L. S
 Perform activities.
D. Comprehend the lesson through the following questions:
Remembering
1. What is the equipment in contact center?
Analyzing
X. ASSESSMENT
2. What type of form should you fill for a certain situation? Why?
G. Formative
Evaluating
3. What if a customer asked you not to fill out any form, will you follow the customer?
Why or why not?

H. Summative
Interview a family friend, neighbor or acquaintance who has served or is currently serving as a contact
IV. ENRICHMENT center agent. Your goal is to determine how Web chats and other types of contact center equipment
are used in the industry.
XI. REFERENCES TLE For Lifelong Learning Book 1
Prepared By: Reviewed By: Noted By:

LARISSA A. QUILLOPE IRENE JOY J. MISON AMRIC M. MENDOZA

TEACHER ASSISTANT SCHOOL HEAD SCHOOL HEAD