DAFTAR ISI

KATA PENGANTAR ................................................................................................................................. i

DAFTAR ISI ............................................................................................................................................. ii
BAB I PENDAHULUAN ....................................................................................................................... 1
A. Latar Belakang .......................................................................................................................... 1
B. Ruang Lingkup.......................................................................................................................... 3
C. Tujuan ........................................................................................................................................ 4
D. Landasan Hukum dan Acuan .................................................................................................. 5
E. Istilah dan Definisi ..................................................................... Error! Bookmark not defined.
BAB II SISTEM MANAJEMEN MUTU DAN SISTEM PENYELENGGARAAN PELAYANAN ... 8
A. Persyaratan Umum ................................................................................................................... 8
B. Pengendalian Dokumen ........................................................... Error! Bookmark not defined.8
C. Pengendalian Rekaman ............................................................................................................ 9
BAB III TANGGUNG JAWAB MANAJEMEN ............................... Error! Bookmark not defined.11
A. Komitmen Manajemen ........................................................................................................... 11
B. Fokus pada sasaran/pelanggan .............................................................................................. 11
C. Kebijakan Mutu ...................................................................................................................... 12
D. Perencanaan Sistem Manajemen Mutu dan Pencapaian Sasaran Kinerja/Mutu ............ 13
E. Tanggung Jawab, Wewenang ................................................................................................ 15
F. Wakil Manajemen Mutu/Penanggung Jawab Manajemen Mutu ...................................... 16
D. Komunikasi Internal ............................................................................................................... 16
BAB IV TINJAUAN MANAJEMEN ................................................ Error! Bookmark not defined.18
A. Umum ......................................................................................... Error! Bookmark not defined.18
B. Masukan Tinjauan Manajemen .............................................. Error! Bookmark not defined.18
C. Keluaran Tinjauan Manajemen ............................................. Error! Bookmark not defined.19
BAB V MANAJEMEN SUMBER DAYA ......................................... Error! Bookmark not defined.20
A. Penyediaan Sumber Daya ........................................................ Error! Bookmark not defined.20
B. Manajemen Sumber Daya Manusia ........................................ Error! Bookmark not defined.20
C. Infrastruktur ............................................................................. Error! Bookmark not defined.27
D. Lingkungan Kerja ..................................................................... Error! Bookmark not defined.27
BAB VI PENYELENGGARAAN PELAYANAN ............................ Error! Bookmark not defined.28
A. Upaya Kesehatan Masyarakat Puskesmas ............................. Error! Bookmark not defined.28
B. Upaya Kesehatan Jaringan Puskesmas (Puskesmas Pembantu)Error! Bookmark not defined.46
BAB VII PENUTUP ............................................................................ Error! Bookmark not defined.47

Manual Mutu 2018 ii