SI # Module Title Sessions Session Objective Methodology
This session is geared
towards setting the stage for the workshop, the tone and objectives. Setting the Stage, 1 Introduction Icebreaker activities Activity Expectation Setting are included to familiarise the participants with each other and the facilitator.
Participants are made
to understand the Enhancing Verbal need to use powerful, Instructor Led 2 Office Communication Aspects of definite language Discussion, Activity Communication while speaking to one another.
The common mistakes
E mail Etiquette and that one makes while Facilitator Led 3 E Mail Writing writing an e mail and Discussion, Quiz, Common errors how to compose a Handout Sheet* professional e mail.
Basic etiquette that
Answering and needs to be borne in Facilitator Led 4 Telephone Etiquette making business Discussion, Role Play, mind and the mistakes Activity Sheet*, calls Video* that one makes.
Reviewing the key Facilitator Led
5 Conclusion Recap takeaways of the Discussion session. * Use of Handout Sheet, Activity Sheet, Video Duration (In Minutes)