Please answer the following instrument according to the characteristics described below.
Encircle the letter of your choice that best describes you as a learner. Blank spaces are provided for
some data that need your response.
Characteristics of Learners
Language, literacy and Average grade in: Average grade in:
numeracy (LL&N)
English Math
Previous Learning Experience Lists down trainings related to Front Office Services
A. Porter Service
B. Receiving and Processing Reservation
C. Operating a Computerized Reservation System
D. Providing Accommodation Reception Services
Name: ____________________________________
Date: ___________
Characteristics of Learners
Cultural
Language, Previous
and Education & Previous Training
Literacy and Physical experienc Special Learning Other
Name of Trainee language general Sex Age Learning Level
Numeracy ability e with the Courses Style Needs
backgroun knowledge experience Completed
(LLN&N) topic
d
Prepared by:
FORM 4. 1 SELF-ASSESSMENT CHECKLIST
Instruction:
This Self-Check Instrument will give trainer data or information which is essential in
planning training sessions. Please check the appropriate box of your answer.
BASIC COMPETENCIES
COMMON COMPETENCIES
CORE
Sector : CSS
Qualification: CSS-NCII
Unit of Competency : COMPUTER SERRVICING SYSTEM NC -II
Module Title
Learning Outcomes:
B. Learning Activities
LO 1.
Learning Content Methods Presentation Practice Feedback Resources Time
Obtain and convey Lecture The trainers
workplace information /Discussion discusses
“Obtain and
convey
workplace
information”
Modular/Self -
paced
LO 2.
Integratepersonal
objectives with
organizational goal
LO 3.
LO 4.
C. Assessment Plan
Written examination
Scope
Performance test of the job sheets.
Oral questioning/Interview
Title of information sheet or job sheet
Scope
D. Teacher’s Reflection
Sufficiency of the learning content
Prepared by:
Competency Standards:
Unit of Competency:
Ways in which evidence will be collected:
(tick the column)
Candidate name:
Assessor name:
Project-Based Assessment:
Qualification:
Unit of Competency
Date of assessment:
Time of assessment:
Given the necessary materials, tools and equipment, the candidate must be able to
QUESTIONS
Satisfactory
Questions to probe the candidate’s underpinning knowledge response
Yes No
Extension/Reflection Questions
Safety Questions
Contingency Questions
Infrequent Events
Rules and Regulations
The candidate’s underpinning knowledge Satisfactory Not
was: Satisfactory
Feedback to candidate
General comments [Strengths / Improvements needed]
Candidate signature: Date:
Candidate name:
Assessor name:
Project-Based Assessment:
Qualification:
Unit of Competency
Date of assessment:
Time of assessment:
Given the necessary materials, tools and equipment, the candidate must be able to
perform receiving and processing reservation.
Yes No
Extension/Reflection Questions
Safety Questions
Contingency Questions
Infrequent Events
Rules and Regulations
The candidate’s underpinning knowledge Satisfactory Not
was: Satisfactory
Feedback to candidate
General comments [Strengths / Improvements needed]
Tools
Equipment
Operation Sheets
Task/Job Sheets
Job Sheet
Self-Checks
Self-Check
Prepared by:
WHITE BOARD
Contextual Learning EN
Learning
Computer Quality TR
Laboratory Resource
Area Control AN
Area
CE
W
a
s
t
P e
R
O S
G e
R g
E r
S e
S g
a
t
C i
H o
A
R
T
institutional assessment area
Comfort
Room E
N
T
R
Waste Segregation A
N
C
COMPETENCY-BASED LEARNING
MATERIAL
Sector Tourism
Qualification Title
Unit of Competency
Module Title
The unit of competency "Receive and Process Reservations" deals with the skills,
knowledge and attitude required to receive and process reservations for a tourism or
hospitality product or service offered for sale through agents or direct to the consumer .
You are required to go through a series of learning activities in order to complete each learning
outcome of the module. Each learning outcomes is provided with Information Sheets (Reference
Materials for further reading to help you better understand the required activities). Follow these
activities on your own and answer the self-check at the end of each learning outcome. You may
remove a blank answer sheet at the end of each module (or get one from your facilitator/trainer) to
write your answers for each self-check. If you have questions, don’t hesitate to ask your facilitator
for assistance.
You may already have some or most of the knowledge and skills covered in this learner's guide
because you have:
If you can demonstrate to your trainer that you are competent in a particular skill or skills, talk to
him/her about having them formally recognized so you don't have to do the same training again. If
you have a qualification or Certificate of Competency from previous trainings, show it to your
trainer. If the skills you acquired are still current and relevant to the unit/s of competency they may
become part of the evidence you can present for RPL. If you are not sure about the currency of your
skills, discuss this with your trainer.
At the end of this module is a Learner’s Diary. Use this diary to record important dates, jobs
undertaken and other workplace events that will assist you in providing further details to your
trainer or assessor. A Record of Achievement is also provided for your trainer to complete once you
complete the module.
This module was prepared to help you achieve the required competency, in Receiving and
Processing reservation. This will be the source of information for you to acquire knowledge and skills
in this particular trade independently and at your own pace, with minimum supervision or help from
your instructor.
Talk to your trainer and agree on how you will both organize the Training of this unit. Read
through the module carefully. It is divided into sections, which cover all the skills, and
knowledge you need to successfully complete this module.
Work through all the information and complete the activities in each section. Read
information sheets and complete the self-check. Suggested references are included to
supplement the materials provided in this module.
Most probably your trainer will also be your supervisor or manager. He/she is there to
support you and show you the correct way to do things.
Your trainer will tell you about the important things you need to consider when you are
completing activities and it is important that you listen and take notes.
You will be given plenty of opportunity to ask questions and practice on the job. Make sure
you practice your new skills during regular work shifts. This way you will improve both your
speed and memory and also your confidence.
Use the self-check questions at the end of each section to test your own progress.
When you are ready, ask your trainer to watch you perform the activities outlined in this
module.
As you work through the activities, ask for written feedback on your progress. Your trainer
keeps feedback/ pre-assessment reports for this reason. When you have successfully
completed each element, ask your trainer to mark on the reports that you are ready for
assessment.
When you have completed this module (or several modules), and feel confident that you
have had sufficient practice, your trainer will arrange an appointment with registered
assessor to assess you. The results of your assessment will be recorded in your competency
Achievement Record.
COMPETENCY BASED LEARNING MATERIALS
1
2
3
4
5
6
MODULE CONTENT
Unit of Competency
Module Title
Module Descriptor
Nominal Duration
1.
Learning Outcomes
Assessment Criteria
QUALIFICATION :
UNIT OF COMPETENCY :
MODULE 1 :
Module Description:
LEARNING OUTCOMES:
ASSESSMENT CRITERIA:
CONTENT:
CONDITIONS:
METHODOLOGY:
ASSESSMENT METHOD:
LEARNING EXPERIENCES
Multiple Choice:
SELF-CHECK No. 1
1.
2.
3.
4.
5.
JOB SHEET No. 1
Title
Performance Objectives
Supplies
Equipment
Purpose:
Procedure:
Assessment Method:
Job Sheet 1
CRITERIA YES NO
Did I…….
Operate the equipment easily?
SELF-CHECK No. 2
Multiple Choice:
SELF-CHECK No. 2
I. Multiple Choice
1.
2.
3.
4.
5.
D
II. Enumeration
JOB SHEET No. 2
Title
Performance Objectives
Supplies
Equipment
Purpose:
Procedure:
Assessment Method:
Job Sheet 2
CRITERIA YES NO
Did I…….