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MODULE 1

Plan Training Session


Data Gathering Instrument For Trainee’s Characteristics

Please answer the following instrument according to the characteristics described below.
Encircle the letter of your choice that best describes you as a learner. Blank spaces are provided for
some data that need your response.

Characteristics of Learners
Language, literacy and Average grade in: Average grade in:
numeracy (LL&N)
English Math

A. 95 and above A. 95 and above


B. 90 to 94 B. 90 to 94
C. 85 to 89 C. 85 to 89
D. 80 to 84 D. 80 to 84
E. 75 to 79 E. 75 to 79

Cultural and language Ethnicity/culture:


background a. Ifugao
b. Igorot
c. Ibanag
d. Tagalog
e. Gaddang
f. Muslim
g. Ibaloy
h. Others( please specify)_____________

Education & general Highest Educational Attainment:


knowledge
A. High School level
B. High School Graduate
C. College level
D. College Graduate
E. With units in Master’s Degree
F. Masteral Graduate
G. With units in Doctoral level
H. Doctoral Graduate
Sex A. Male
B. Female
Characteristics of Learners
Age
Your Age:
Physical ability 1. Disabilities(if any)_____________________
2. Existing Health Conditions (Existing illness if any)
a. None
b. Asthma
c. Heart disease
d. Anemia
e. Hypertension
f. Diabetes
Others(please specify) ___________________
Previous Experience with the Select previous experience with Beauty Care (Nail Care) NC II
topic
A. Nail Artist
B. Manicurist
C. Pedicurist
D.

Previous Learning Experience Lists down trainings related to Front Office Services

A. Porter Service
B. Receiving and Processing Reservation
C. Operating a Computerized Reservation System
D. Providing Accommodation Reception Services

Training level completed National Certificates acquired and NC level

Special Courses Other courses related to Front Office Services

Learning style A. Visual - The visual learner takes mental pictures of


information given, so in order for this kind of learner to
retain information, oral or written, presentations of new
information must contain diagrams and drawings,
preferably in color. The visual learner can't concentrate
with a lot of activity around him and will focus better and
learn faster in a quiet study environment.
B. Kinesthetic - described as the students in the classroom,
who have problems sitting still and who often bounce
their legs while tapping their fingers on the desks. They
are often referred to as hyperactive students with
concentration issues.
C. Auditory- a learner who has the ability to remember
speeches and lectures in detail but has a hard time with
written text. Having to read long texts is pointless and will
not be retained by the auditory learner unless it is read
aloud.
a. Financially challenged
Other needs
b. Working student
c. Solo parent
Others(please specify) ___________________________

Name: ____________________________________

Date: ___________
Characteristics of Learners
Cultural
Language, Previous
and Education & Previous Training
Literacy and Physical experienc Special Learning Other
Name of Trainee language general Sex Age Learning Level
Numeracy ability e with the Courses Style Needs
backgroun knowledge experience Completed
(LLN&N) topic
d

Prepared by:
FORM 4. 1 SELF-ASSESSMENT CHECKLIST

Instruction:

This Self-Check Instrument will give trainer data or information which is essential in
planning training sessions. Please check the appropriate box of your answer.

CAN I?... YES NO

BASIC COMPETENCIES

COMMON COMPETENCIES
CORE

Trainee’s Signature: ___________________________ Date: _______________


Facilitator’s Signature: ___________________________ Date: _______________
Form 4.2: Evidence of Current Competencies acquired related to Job/Occupation

Current Proof/Evidence Means of Validating


Competencies

Trainee’s Signature ________________________ Date: ______________


Facilitator’s Signature ________________________ Date: ______________
Form 4.3 SUMMARY OF CURRENT COMPETENCIES VERSUS REQUIRED COMPETENCIES

Current Competencies Training


Required Units of Gaps/Requirements
Competency/Learning
Outcomes based on CBC
Form 4.4 TRAINING NEEDS
Training Needs Module Title/
(Learning Outcome) Module Instruction
SESSION PLAN

Sector : CSS
Qualification: CSS-NCII
Unit of Competency : COMPUTER SERRVICING SYSTEM NC -II
Module Title

Learning Outcomes:

At the completion of the module, the trainees must be able to:


A. Introduction:

B. Learning Activities
LO 1.
Learning Content Methods Presentation Practice Feedback Resources Time
Obtain and convey Lecture The trainers
workplace information /Discussion discusses
“Obtain and
convey
workplace
information”
Modular/Self -
paced
LO 2.
Integratepersonal
objectives with
organizational goal
LO 3.

LO 4.

C. Assessment Plan

 Written examination
 Scope
 Performance test of the job sheets.
 Oral questioning/Interview
 Title of information sheet or job sheet
 Scope

D. Teacher’s Reflection
Sufficiency of the learning content

Prepared by:

JEWEL LUCKY LYN R. GUINTO


Trainer
Evidence Plan

Competency Standards:

Unit of Competency:
Ways in which evidence will be collected:
(tick the column)

Observation & Questioning


The evidence must show that the trainee….

NOTE: * Critical Aspects of Competency


DEMONSTRATION CHECKLIST WITH ORAL QUESTIONING

Candidate name:

Assessor name:
Project-Based Assessment:

Qualification:

Unit of Competency

Date of assessment:

Time of assessment:

Instructions for demonstration

Given the necessary materials, tools and equipment, the candidate must be able to

Materials and equipment

OBSERVATION  to show if evidence is


demonstrated

During the demonstration of skills, did the candidate: Yes No N/A


The candidate’s demonstration was:
Satisfactory  Not Satisfactory 

QUESTIONS

Satisfactory
Questions to probe the candidate’s underpinning knowledge response

Yes No

Extension/Reflection Questions
 
 

Safety Questions
 
 

Contingency Questions
 
Infrequent Events
 
Rules and Regulations
 
The candidate’s underpinning knowledge  Satisfactory  Not
was: Satisfactory

Feedback to candidate
General comments [Strengths / Improvements needed]
Candidate signature: Date:

Assessor signature: Date:


DEMONSTRATION CHECKLIST WITH ORAL QUESTIONING – PROBABLE ANSWERS

Candidate name:

Assessor name:
Project-Based Assessment:

Qualification:

Unit of Competency
Date of assessment:

Time of assessment:

Instructions for demonstration

Given the necessary materials, tools and equipment, the candidate must be able to
perform receiving and processing reservation.

Materials and equipment

OBSERVATION  to show if evidence is


demonstrated

During the demonstration of skills, did the candidate: Yes No N/A

The candidate’s demonstration was:


Satisfactory  Not Satisfactory 
QUESTIONS
Satisfactory
Questions to probe the candidate’s underpinning knowledge response

Yes No

Extension/Reflection Questions
 
 

Safety Questions
 

Contingency Questions
 
Infrequent Events
 
Rules and Regulations
 
The candidate’s underpinning knowledge  Satisfactory  Not
was: Satisfactory

Feedback to candidate
General comments [Strengths / Improvements needed]

Candidate signature: Date:

Assessor signature: Date:


Inventory

Resources for presenting instruction

 Print Resources Requirements


as per TR in inventory Gap Remarks

 Non Print Resources

Qualification : Front Office Services NC II

Unit of Competency : Receive and Process Reservation

Resources for Skills practice of Competency #1 Receiving and processing reservation

 Supplies and Materials Requirements Remarks


as per TR in inventory Gap

 Tools
 Equipment

Resources for Knowledge/Skills practice


Requirements Remarks
as per TR in inventory Gap

 Operation Sheets

 Task/Job Sheets
Job Sheet

 Self-Checks
Self-Check

Resources for Knowledge/Skills Feedback

 Procedural Checklists Requirements Remarks


TR Inv Gap

 Performance Criteria Checklist


 Self-Checks Answer Keys

Prepared by:
WHITE BOARD
Contextual Learning EN
Learning
Computer Quality TR
Laboratory Resource
Area Control AN
Area
CE
W
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t
P e
R
O S
G e
R g
E r
S e
S g
a
t
C i
H o
A
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T
institutional assessment area

Trainers Supply and


Reource Tool Room
Area

Comfort
Room E
N
T
R
Waste Segregation A
N
C
COMPETENCY-BASED LEARNING
MATERIAL

Sector Tourism

Qualification Title

Unit of Competency

Module Title

Name of the Institution and Address


HOW TO USE THIS COMPETENCY BASED LEARNING MATERIAL

Welcome to the module in “Receiving and Processing Reservations”. This module


contains training materials and activities for you to complete.

The unit of competency "Receive and Process Reservations" deals with the skills,
knowledge and attitude required to receive and process reservations for a tourism or
hospitality product or service offered for sale through agents or direct to the consumer .

You are required to go through a series of learning activities in order to complete each learning
outcome of the module. Each learning outcomes is provided with Information Sheets (Reference
Materials for further reading to help you better understand the required activities). Follow these
activities on your own and answer the self-check at the end of each learning outcome. You may
remove a blank answer sheet at the end of each module (or get one from your facilitator/trainer) to
write your answers for each self-check. If you have questions, don’t hesitate to ask your facilitator
for assistance.

Recognition of Prior Learning (RPL)

You may already have some or most of the knowledge and skills covered in this learner's guide
because you have:

been working for some time


already completed training in this area.

If you can demonstrate to your trainer that you are competent in a particular skill or skills, talk to
him/her about having them formally recognized so you don't have to do the same training again. If
you have a qualification or Certificate of Competency from previous trainings, show it to your
trainer. If the skills you acquired are still current and relevant to the unit/s of competency they may
become part of the evidence you can present for RPL. If you are not sure about the currency of your
skills, discuss this with your trainer.

At the end of this module is a Learner’s Diary. Use this diary to record important dates, jobs
undertaken and other workplace events that will assist you in providing further details to your
trainer or assessor. A Record of Achievement is also provided for your trainer to complete once you
complete the module.

This module was prepared to help you achieve the required competency, in Receiving and
Processing reservation. This will be the source of information for you to acquire knowledge and skills
in this particular trade independently and at your own pace, with minimum supervision or help from
your instructor.

 Talk to your trainer and agree on how you will both organize the Training of this unit. Read
through the module carefully. It is divided into sections, which cover all the skills, and
knowledge you need to successfully complete this module.

 Work through all the information and complete the activities in each section. Read
information sheets and complete the self-check. Suggested references are included to
supplement the materials provided in this module.

 Most probably your trainer will also be your supervisor or manager. He/she is there to
support you and show you the correct way to do things.

 Your trainer will tell you about the important things you need to consider when you are
completing activities and it is important that you listen and take notes.

 You will be given plenty of opportunity to ask questions and practice on the job. Make sure
you practice your new skills during regular work shifts. This way you will improve both your
speed and memory and also your confidence.

 Talk to more experience workmates and ask for their guidance.

 Use the self-check questions at the end of each section to test your own progress.

 When you are ready, ask your trainer to watch you perform the activities outlined in this
module.

 As you work through the activities, ask for written feedback on your progress. Your trainer
keeps feedback/ pre-assessment reports for this reason. When you have successfully
completed each element, ask your trainer to mark on the reports that you are ready for
assessment.

 When you have completed this module (or several modules), and feel confident that you
have had sufficient practice, your trainer will arrange an appointment with registered
assessor to assess you. The results of your assessment will be recorded in your competency
Achievement Record.
COMPETENCY BASED LEARNING MATERIALS

FRONT OFFICE SERVICES NC II


CORE COMPETENCIES

No Unit of Competency Module Title Code

1
2
3
4
5
6

MODULE CONTENT

Learning Outcome Learning Content Progress Training


Check Duration
COMPETENCY SUMMARY

Unit of Competency
Module Title
Module Descriptor

Nominal Duration
1.
Learning Outcomes
Assessment Criteria
QUALIFICATION :

UNIT OF COMPETENCY :

MODULE 1 :

Module Description:

LEARNING OUTCOMES:

At the end of this module you will be able to:


QUALIFICATION :
UNIT OF COMPETENCY :
MODULE :
LEARNING OUTCOME 2 :

ASSESSMENT CRITERIA:

CONTENT:

CONDITIONS:

Student/ trainee must be provided with the following


Tools Equipment Materials/ Supplies

METHODOLOGY:

ASSESSMENT METHOD:
LEARNING EXPERIENCES

Learning Outcome No.

Learning Activities Special Instructions

INFORMATION SHEET No. 1


SELF-CHECK No. 1

Multiple Choice:

Instruction: Encircle the letter of the correct answer:


ANSWER KEY

SELF-CHECK No. 1

1.
2.
3.
4.
5.
JOB SHEET No. 1

Title

Performance Objectives

Supplies

Equipment

Purpose:

Procedure:

Assessment Method:

PERFORMANCE CRITERIA CHECKLIST 1

Job Sheet 1

Trainee’s Name: _______________________ Date: __________________

CRITERIA YES NO

Did I…….


 Operate the equipment easily?

INFORMATION SHEET No. 2

SELF-CHECK No. 2

Multiple Choice:

Instruction: Encircle the letter of the correct answer:


ANSWER KEY

SELF-CHECK No. 2

I. Multiple Choice

1.
2.
3.
4.
5.
D

II. Enumeration
JOB SHEET No. 2

Title

Performance Objectives

Supplies

Equipment

Purpose:

Procedure:

Assessment Method:

PERFORMANCE CRITERIA CHECKLIST 2

Job Sheet 2

Trainee’s Name: _______________________ Date: __________________

CRITERIA YES NO
Did I…….

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