oni EUROPEAN CONSUMATORILOR Cole Wy HOTELS IN ROMANIAHotel is an accommodation structure arranged in buildings or clusters of buildings, making available for customers rooms, studios or apartments with a proper arrangement, which provides specific services and has a reception and spaces for public alimentation Booking Booking a hotel room can be made individually or through a travel agency. Usually, if the services of a travel agency are used, the booking of a hotel is made a few months earlier before planning the holiday, while the individual booking can be made, for example on the Internet, a week before the holiday. If the hotel booking is made individually, the hoteliers can request a deposit or details referring to the credit card Generally, details referring to the credit card are requested in order to verify the availability of reservation amounts or to guarantee the price of the room will be paid, The amount corresponds to the accommodation fee for the first night, and will be retained from the consumer's account in case he doesn't use the booking and doesn't cancel it in due time. Some times the amount corresponds to the integral costs of the booking. The hotel can establish a limit of time until when the cancellation of the booking can be made without the obligation of paying any kind of penalties or taxes. In case of cancellation after this deadline, the hote! can ask penalties from the consumer or can retain the amount of this penalty directly from the consumer's card. The value of the penalty is decided by each hotel and can vary from the fee for the first night to the fee for the whole period of accommodation. As the credit card data is used only for guarantees in most cases, the payment of the reserved services is made at the hotel reception in the moment of arrival, where in 1principle any kind of accepted payment method is available. In Romania tourists have the obligation of paying a tourist tax. The amount is established by the local iti i i 9 Tariffs/prices authorities and is comprised between 05% and 5% in the case of accommodation in units placed in a tourist resort, depending on the hotel class. The tax isincludedin the final price. The tariff must be indicated with in a clear way, with alltaxes (including VAT) included. Generally, the accommodation fee includes the breakfast, consumers being informed when it is not the case. The fee is paid for the whole period of staying, excepting the units placed in a tourist resort, when the fee is paid fora single night, irrespective of the real staying period. Check-in/Check-out Generally, the check-in is made in the morning, but the check-in hours can differ hotel to hotel. It is indicated to ask for check-in/out information (in case this is not provided when booking) at the hotel. The check-out is made generally around noon. When checking-in the traveler must fill in a standard form with his identity data and sign it. |f a traveler does not have any identity paper, accommodation is forbidden.Hotel classification a) General Hotels in Romania are classified by the Ministry of Tourism, the only institution able to have activities of authorization in the domain of tourism. The classification is made based on the building characteristics, quality of equipments and of services. The hotel classification uses a system of stars (from 1 to 5 stars) awarded on the basis of respecting a number of minimum compulsory criteria and gathering a number of points (different for each category). For 1 star hotels, the points system doesn't apply. The category of classification must be indicated on a board placed outside the building and onstickers placed in access points for tourists. b) Obligations for all hotel categories c) Types of rooms . room with individual bed with a width of 90 cm minimum, destined to be used by one person; . room with matrimonial bed with a width of 140 cm minimum, destined to 3be used by one or two persons; . room with double bed with a width of 160 cm minimum, destined to be used by two persons; . rooms with two, three or four individual beds; . suite meaning two rooms functioning together or separately; . studio meaning a space comprising a dormitory for two persons, salon and individual bathroom; . apartment meaning a space comprising one or more dormitories (max. 5), salonand individual bathroom. The minimum length of beds is 200 cm for 3, 4 and 5 stars hotels and 190 cm in case of Land 2stars hotels. Before occupying the room it is advised to verify if it corresponds to the description made by the hotel Problems or the travel agency. If the room doesn't correspond he can request the decrease of accommodation fee. Irrespective of the booking modality, the tourist can make a reclamation referring to the state and functioning of equipments to the organisms able to take measures at the phone numbers listed at the reception. If the room's booking was made through a travel agency as a part of a travel package, the tourist has the right to request other accommodation alternatives without supplementary costs, or a refund of the difference between the amount paid and the value of services offered. In case of theft from the hotel rooms, the responsibility of the hotel can only be engaged if its fault can be proven or in case the goods of the tourist have been entrusted to the hotel for safe keeping. The tourist has to announce the theft at the hotel reception and at the police department.Minimum compulsory criteria based on hotel category Minirmara criteria Permarert reception sence 1 8tar Hotels Comments awe Comments [Temporary receptor sence Yes Foreian language speaking erphyees at reception desk (Satety eaves, No Luggage oa Yes Yes Wake up services Yes: Yue [DabiLCrecl. Card secaaled Ne Yoo Fok Yes Yor PC Aces No he ‘The kegel requeemens 4's onl for 8 Internet Acces NA na | SB8¢ewAh computers ana remot ‘pecess, There s.ne s0ec toaion wrotrerthe access itr of pala, or holds P+6 and wih al est 50 coms, ornate P+ awit at bast 5D Dining area reakfantsonvoaravalabIo Yes Yor ‘Lune and Dinar avatab No Na. 'Srack avelabk No No. avalaba(bar te Exra sanioes - rong servens Parking spaces and garages Double room minirum earace area With 2 numbor of parking spaces equal wth at feast 20%, ofthe rumbar of rooms. Without batiroon (Safely bax in the room 'Wrcng moder conneston (or equvakW aocezs the internat avaiable fr guests) Radio nd cobs telson xe: with salts or ahha TV hanging oT bad Fran 0128 par weak ‘Ones ator cay, ‘Oras atfour days, Tianging of bed Tren twice per week [Ar conaitoring aval Minbar avaible Nersmoling roams BVaIaBE rable/Dosk avakalo Besices the minimum erteria the hate ‘Stower GelShampoor Sap avaible ‘Yes ‘Onk s08p Yes ‘Onl soap Waste baskol Yen Ys ‘Spacaldesiane’ rooms lordisatled people ‘Alaast ong room adapt for ‘Alloosl one room aapiae for Wa use ‘Yes | the use of persons in wh Yes ‘of persons in wheel chair compl with, heros also a numberof po nts that must te gathered in ordered to be cl holes isnot compulkory oe 2siars oles = 40 ors, fr stars hols ~ BO pols, for 4 stars hola = 140 pons for 6 slr Malas « oins are awarded beaed on havi certain supplemenlary ‘aces or services Ike reslatzant, bar, ak corctionhg, garages, washinglroning services, ‘iness and walhess spaces oe 5 ie (fr stor 7D pains, Tha2 Star “aster ‘star Howls Comments Hotels Commons Hotels Comment Yas Yes Ne Ne “The egalroquernents are that at bast ‘Tnetogal requirements are hat at east 25%hoF the enployees working arecily 50% of te erpbeyees working crechy NA | etme esorines keewa.taastona | NA | wieuthe cusiomers how anal erm swith the customs krow a: sl ona forcig" anguogo. Se hoo isnt 2 forcign rguage. So, bere isnt a ‘orcighlanguoge Sa hore is a speoie "equremert for reception desk. specie requremert for recepton desk pectic requirement for reception desk| a Yos Yos Yes Yee Yor Yer Yom Yer Ym Yu “Tha bal aquitomens ar ony fr 8 ‘The lal roquesmanis av arty fa Thologal raqiemsris aa ety fora wa | S88¢e mtn computers an inemet | 4, | space wih comouters ard here: ‘space wh computers and tet novess, There no spectinson ‘00655, There's no speoifesion ‘oes, Therels ro epeofiesion vwhatnar ihe access is roo cr ple vwhathor ihe accass Fae opal wbohor ihe accase is roe or pa Te Oe ves | Fortomh Prsanivitarinnso |, | Forma P-zantwinactea20 | 4, | Forbin Pet and winasnn Py Ne Yu “Ye Yes Yes ves, 2 ¥: - cc | Ne Yes ‘re Na No. Ne Ne No. Ne Wiha nurber of pang spaces ecu with arumber of parkirg spaces equal {itn a sunbe: of parking spaces equal yes | winatbeast20}yoltnerumberot | Yes | wihatast¢0%orinerumaerof | Yes | wih al ast 0% of he number o° reovns, rons. rooms, Tone W moutbattyoam sera Wihox batveom ard Temz W thoutbathzoom "em Wiroutbattvoom Bonz Ne Yes Ye Yes Yes ves Yoo Yes ‘Yee Ye Ye Ye Ne Ne Ne es ‘Ones aftr days 5. ‘Ores ao dave “os Ys Yes es Ne Ne. Ne a 2 Ts Tg | Yes Yes Yes Diese moaay We Cee awo ty Ne Teese Tay Yoo Yer Yas Yes Yes Yor Yes ‘Alleasl.cne ream adopted fa te uss | ‘ALlsasL.ons 02" adapted ‘are use ‘Alloasi on9 re" adap 23 or reuse ves bpersors inwheat cma Ye of persoxs in wreetchar Yer ‘ol persons in wheelchairYS ceil EUROPEAN AL CONSUMATORILOR ROMANIA Centrul European al Consumatorilor Romania ECC Romania Bvdul. N. Balcescu 32-34, Floor 4, 16, Sector 1 Bucuresti Tel. 021 3157149 Fax. 021 3110242 Email: office@eccromania.ro Web: www.eccromania.ro Activittile Centrului European al Consumatorilor din Romania (ECC Romania) sunt finantate de citre Comisia Europeana si de cStre Guvernul Rom4niei prin intermediul ationale pentru Protectia Consumatorilor din Romania. ECC Roménia functioneazé in cadrul Asociatiei pentru Protectia Consumatorilor din RomAnia (APC Rom&nia)