LEARNING GUIDE
BASIC COMPETENCY
How to Use This Competency – Based Learning Material
Instruction Sheets:
Information Sheet – this will provide you with information (concepts,
principles and other relevant information) needed in performing
certain activities.
Worksheet – worksheets are the different forms that you need to fill-
up in certain activities that you performed.
You may have some knowledge and skills in this particular unit of
competency because you have had training in this area or you have worked
in an industry for sometimes.
If you feel that you already have the skills/knowledge in this
competency or if you have a certificate from previous training, you may
show it to your trainer and have your prior learning formally recognized.
A Trainee Record Book (TRB) is provided for you to record important
dates, jobs undertaken and other workplace events that will assist you in
providing further details to your trainer.
MODULES OF INSTRUCTIONS
ASSESSMENT CRITERIA:
PREREQUISITE : None
LEARNING OUTCOME 1
CONTENTS:
Team Work
Team Role
Role and responsibilities
ASSESSMENT CRITERIA:
CONDITIONS:
Workplace
CD,VCD,tapes
Manuals
Handouts
Info Sheets
ASSESSMENT METHODS
Written Examination
Observation
Simulation
Role Playing
LEARNING EXPERIENCES
Learning Objectives:
What is Team?
A smallest team consists of 2 people and the upper limit can be to the
size of the organization. The whole organization can work as a team if its
members develop a common style of working i.e., constructive and
cooperative. This is normally described as teamwork. An organization is
viewed as a network of teams, temporary and permanent.
For a team to achieve it’s common objectives, its members should
share its objectives and be identified wholeheartedly with them. By joining a
team, the individual member “signs on” the team’s objectives, he enters into
a contract as a condition of becoming a member of the team. A team member
is willing to forego personal autonomy to the extent necessary to achieve
common objectives, by joining a team one has to limit his freedom to do as
he likes.
Aside from any required technical proficiency, a wide variety of social skills
are desirable for successful teamwork, including:
Multiple Choice: Choose the letter of the correct answer from the given choices.
a. Listening
b. Communication
c. Sharing
d. Respecting
a. Communication
b. Persuasion
c. Participation
d. sharing
a. team
b. largest team
c. thing
d. smallest team
a. tines
b. teens
c. teams
d. times
a. searching
b. helping
c. persuading
d. sharing
SELF CHECK ANSWER KEY 2.1-1
1. d
2. a
3. d
4. c
5. b
INFORMATION SHEET 2.1-2
TEAM ROLES
Learning objective:
Meredith Belbin (1993) basing on his research proposed nine roles that
successful teams should have:
Coordinator
This person will have a clear view of the team objectives and will be
skilled at inviting the contribution of team members in achieving these,
rather than just pushing his or her own view. The coordinator (or
chairperson) is self disciplined and applies this discipline to the team.
They are confident and mature, and will summarize the view of the
group and will be prepared to take a decision on the basis of this.
Shaper
The shaper is full of drive to make things happen and get things going.
In doing this they are quite happy to push their own views forward, do
not mind being challenged and are always ready to challenge others.
The shaper looks for the pattern in discussions and tries to pull things
together into something feasible which the team can then get to work
on.
Plant
This member is the one who is most likely to come out with original
ideas and challenge the traditional way of thinking about things.
Sometimes they become so imaginative and creative that the team
cannot see the relevance of what they are saying. However, without the
plant to scatter the seeds of new ideas the team will often find it difficult
to make any headway. The plant’s strength is in providing major new
insights and ideas for changes in direction and not in contributing to
the detail of what needs to be done.
Resource investigator
The resource investigator is the group member with the strongest
contacts and networks, and is excellent at bringing in information and
support from the outside. This member can be very enthusiastic in
pursuit of the team’s goals, but cannot always sustain this
enthusiasm.
Implementer
The individual who is a company worker is well organised and effective
at turning big ideas into manageable tasks and plans that can be
achieved. Such individuals are both logical and disciplined in their
approach. They are hardworking and methodical but may have some
difficulty in being flexible.
Team worker
The team worker is the one who is most aware of the others in the
team, their needs and their concerns. They are sensitive and
supportive of other people’s efforts, and try to promote harmony and
reduce conflict. Team workers are particularly important when the
team is experiencing a stressful or difficult period.
Completer
As the title suggests, the completer is the one who drives the deadlines
and makes sure they are achieved. The completer usually
communicates a sense of urgency which galvanises other team
members into action. They are conscientious and effective at checking
the details, which is a vital contribution, but sometimes get ‘bogged
down’ in them.
Monitor evaluator
The monitor evaluator is good at seeing all the options. They have a
strategic perspective and can judge situations accurately. The monitor
evaluator can be overcritical and is not usually good at inspiring and
encouraging others.
Specialist
This person provides specialist skills and knowledge and has a
dedicated and single-minded approach. They can adopt a very narrow
perspective and sometimes fail to see the whole picture.
Finisher
A person who sticks to deadline and likes to get on with things, Will
probably be irritated by the more relaxed member of the team.
SELF CHECK 2.1-2
Multiple Choice: Choose the letter of the correct answer from the given choices.
1.This person will have a clear view of the team objectives and will be skilled
at inviting the contribution of team members in achieving these, rather than
just pushing his or her own view.
a. Shaper
b. Plant
c. Coordinator
d. Resource investigator
2.They are hardworking and methodical but may have some difficulty in
being flexible.
a. Implementer
b. Shaper
c. Team worker
d. Completer
a. Coordinator
b. Shaper
c. Implementer
d. Team worker
4.One who is most aware of the others in the team, their needs and their
concerns
a. Implementer
b. Worker
c. Tosser
d. Team worker
5.A person who sticks to deadline and likes to get on with things
a. Completer
b. Finisher
c.Implementer
d.shaper
SELF CHECK ASWER KEY 2.1-2
1. c
2. a
3. b
4. d
5. b
INFORMATION SHEET # 2.1-3
Team Roles and Responsibilities
Learning objectives:
1. Learn and apply the team roles and responsibilities.
2. Know the specific responsibilities of team members in a team.
Librarian -
Multiple Choice: Choose the letter of the correct answer from the given choices.
a. Publisher
b. Presenter
c. Manager
d. Note taker
1.c
2. a
3. b
4. a
5. d
LEARNING OUTCOME 2 -DESCRIBE WORK AS TEAM MEMBER
1 CONTENTS :
- Communication process
- Team structure/team roles
- Group planning and decision making
ASSESSMENT CRITERIA :
CONDITIONS :
Learning guides
Transparencies
CD’s
METHODOLOGIES:
ASSESSMENT METHODS:
COMMUNICATION PROCESS
Learning objectives:
No Bragging
It's one thing to rejoice in your successes with the group, but don't act like
a superstar. Doing this will make others regret your personal successes and
may create tension within the group. You don't have to brag to let people
know you've done a good job, people will already know. Have faith that
people will recognize when good work is being done and that they'll let you
know how well you're doing. Your response? Something like "Thanks that
means a lot." is enough.
Listen Actively
Look at the person who's speaking to you, nod, ask probing questions and
acknowledge what's said by paraphrasing points that have been made. If
you're unclear about something that's been said, ask for more information
to clear up any confusion before moving on. Effective communication is a
vital part of any team, so the value of good listening skills shouldn't be
underestimated.
Get Involved
Share suggestions, ideas, solutions and proposals with your team
members. Take the time to help your fellow teammates, no matter the
request. You can guarantee there will be a time in the future when you'll
need some help or advice. And if you've helped them in past, they'll be more
than happy to lend a helping hand.
SELF CHECK 2.2-1
Write TRUE if the statement is correct and write FALSE if the statement is incorrect.
1.True
2.True
3. False
4. False
5. True
INFORMATION SHEET 2.2-2
Learning objectives:
The team and the individual members are dependent on each other. Their
relationships play a vital role in the success of the team. As the individual
member grows and matures, so does the team.
No team can achieve its performance – potential without developing all three
types of skills. The mix is crucial. Too much of one at the expense of others
will result in lower team performance. But team doesn’t need to have all the
complementary skills in place at the beginning.
Team building can also address itself to clarifying each member’s role on the
team. Each role can be identified and clarified. Previous ambiguities can be
brought to the surface. For some individuals, it may offer one of the few
opportunities they have had to think through thoroughly what their job is all
about and what specific tasks they are expected to carry out if the team is to
optimize its effectiveness.
Inter-group Development
Are the groups’ goals at odds? Were perceptions distorted? On what basis
were stereotypes formulated? Have some differences been caused by
misunderstandings of intention? Have words and concepts been defined
differently by each group? Answers to questions like these clarify the exact
nature of the conflict. Once the causes of the difficulty have been identified,
the groups can move to the integration phase – working to develop solutions
that will improve relations between the groups, sub-groups, with members
from each of the conflicting groups, can now be created for further diagnosis
and to begin to formulate possible alternative actions that will improve
relations.
Involving role. One initiates action. A team member may motivate others
by getting them involved in an idea or problem. The involving role consists
of asking questions of other members to "bring out" or stimulate each team
member.
Multiple Choice: Choose the letter of the correct answer from the given choices.
a. Involving role
b. Listening role
c. Supporting role
d. Compromising role
a. Involving role
b. Listening role
c. Supporting role
d. Compromising role
a. Involving role
b. Listening role
c. Supporting role
d. Compromising role
a.Involving role
b.Listening role
c.Supporting role
d.Compromising role
INFORMATION SHEET 2.2-3
Learning objectives:
Many groups start out with--or quickly set up--a power structure that makes
it clear that the chairman (or someone else in authority) will make the
ultimate decision. The group can generate ideas and hold free discussion,
but at any time the chairman may say that, having heard the discussion, he
or she has decided upon a given plan. Whether this method is effective
depends a great deal upon whether the chairman is a sufficiently good
listener to have culled the right information on which to make the decision.
Furthermore, if the group must also implement the decision, then the
authority-rule method produces a bare minimum of involvement by the group
(basically, they will do it because they have to, not necessarily because they
want to). Hence it undermines the potential quality of implementation.
Finally, a common form of minority rule is for two or more members to come
to a quick and powerful agreement on a course of action, then challenge the
group with a quick, "Does anyone object?," and, if no one raises their voice
within two seconds, they proceed with "Let's go ahead then." Again the trap
is the assumption that silence means consent.
On the surface, this method seems completely sound, but surprisingly often
it turns out that decisions made by this method are not well implemented,
even by the group that made the decision. What is wrong? Typically, it turns
out that two kinds of psychological barriers exist:
First, the minority members often feel there was an insufficient period of
discussion for them to really get their point of view across; hence they feel
misunderstood and sometimes resentful.
Second, the minority members often feel that the voting has created two
camps within the group and that these camps are now in a win-lose
competition: The minority feels that their camp lost the first round, but that
it is just a matter of time until it can regroup, pick up some support and win
the next time a vote comes up.
In other words, voting creates coalitions, and the preoccupation of the losing
coalition is not how to implement what the majority wants, but how to win
the next battle. If voting is to be used, the group must be sure that it has
created a climate in which members feel they have had their day in court--
and where all members feel obligated to go along with the majority decision.
In order to achieve such a condition, time must be allowed by the group for
all members to state their opposition--and to state it fully enough to get the
feeling that others really do understand them. This condition is essential if
they are later to free themselves of the preoccupation that they could have
gotten their point of view across if others had understood what they really
had in mind. Only by careful listening to the opposition can such feelings be
forestalled, thereby allowing effective group decisions to be reached.
1. Identify the Problem. Tell specifically what the problem is and how you
experience it. Cite specific examples.
"Own" the problem as yours -- and solicit the help of others in solving it,
rather than implying that it's someone else's problem that they ought to
solve. Keep in mind that if it were someone else's problem, they would be
bringing it up for discussion.
In the identification phase of problem-solving, avoid references to solutions.
This can trigger disagreement too early in the process and prevent the group
from ever making meaningful progress.
Once there seems to be a fairly clear understanding of what the problem is,
this definition should be written in very precise language. If a group is
involved, it should be displayed on a flip chart or chalkboard.
2. Clarify the Problem. This step is most important when working with a
group of people. If the problem is not adequately clarified so that everyone
views it the same, the result will be that people will offer solutions to different
problems. To clarify the problem, ask someone in the group to paraphrase
the problem as they understand it. Then ask the other group members if they
see it essentially the same way. Any differences must be resolved before going
any further.
In clarifying the problem, ask the group the following questions: Who is
involved with the problem? Who is likely to be affected? Can we get them
involved in solving the problem? Who legitimately or logically should be
included in the decision? Are there others who need to be consulted prior to
a decision?
These questions assume that commitment from those involved (and affected
by the problem) is desirable in implementing any changes or solutions. The
best way to get this commitment is to include those involved and affected by
the problem in determining solutions.
At this point, it becomes necessary to look for and discuss the advantages
and disadvantages of options that appear viable. The task is for the group
members to come to a mutual agreement on which solutions to actually put
into action. It is desirable for positive comments to be encouraged (and
negative comments to be ignored or even discouraged) about any of the
solutions. One solution should be the best, of course, but none should be
labeled as a "bad idea."
6. Plan for Implementation. This requires looking at the details that must
be performed by someone for a solution to be effectively activated. Once the
required steps are identified, it means assigning these to someone for action:
it also means setting a time for completion.
8. The Action Plan. Plans are only intellectual exercises unless they are
transformed into action. This calls for people assigned responsibility for any
part of the plan to carry out their assignments according to the agreed upon
contract. This is the phase of problem- solving that calls for people to do what
they have said they would do.
9. Provide for Evaluation And Accountability. After the plan has been
implemented and sufficient time has elapsed for it to have an effect, the group
should reconvene and discuss evaluation and accountability. Have the
agreed upon actions been carried out? Have people done what they said they
would do?
If they have not accomplished their assignments, it is possible that they ran
into trouble that must be considered. Or it may be that they simply need to
be reminded or held accountable for not having lived up to their end of the
contract. Once the actions have been completed, it is necessary to assess
their effectiveness. Did the solution work? If not, can a revision make it work?
What actions are necessary to implement changes?
Other Considerations
If this happens, the task becomes to immediately compute what new course
will be effective. Several course corrections may be necessary before getting
back on track to where you want to go. Still, once the desired course is
attained, careful monitoring is required to avoid drifting off course again
unknowingly. Viewing problem-solving in this realistic manner can save a lot
of the frustration that comes from expecting it to always produce the right
answers.
SELF CHECK 2.2-3
EVIDENCE PLAN
Qualification Title
Unit of Competency
Ways in which evidence will
be collected
Demonstratio
Question/inte
Third party
Written
report
rview
The evidence must show that the candidate…
n
Identified role and objectives of the team
Identified team parameters,relationships and
responsibilities
Candidate’s Name:
Assessor’s Name:
Qualification:
Date of Assessment:
Assessment Center:
The performance of the candidate in the following
Not
assessment methods – LEAD SMALL TEAMS Satisfactory
Satisfactory
[Pls. check () appropriate box]
B. Written Exam
Recommendation
For re-assessment. _______________________________________________________
For submission of document. Pls. specify (Portfolio Document) _____________________
For issuance of COC ______________________________________________________
Candidate’s signature:
Date:
INSTITUTIONAL EVALUATION
Write TRUE if the statement is correct and write FALSE if the statement is
incorrect.
1. True
2. True
3. False
4. True
5. False
6. False
7. True
8. True
9. False
10.True