1) Your staff has worked hard to successfully complete a project for a large advertising client which will

be the best way for you to express thanks to the staff?

D) Send an email immediately to all staff

2) Which of the following statement represents the best advice for inclusion of personal information on
a resume?

d) none of the above are appropriate advice,

3) which of the following would be the best capture the attention of the audience in an introduction to a
speech about diversity in the workplace?

D) How many of you were born outside the US

4)chetna is developing appropriate presentation visuals for an upcoming workshop. Which of the
following is not a limitattion of using an electronic presentation?

a) It can lead to poor delivery misused.

5) which is true concerning the format for electronic resumes?

d) all of above

6) Which of the following is not true of a persuasive claim message?

A) It should use a deductive sequence

7) in the question and answer period at the end of your presentation

encourage the audience to ask questions

8) which of the following is not example of good email etiquette ?

a) check email several times each hour

9) The ___ communication channel is created by management to control individual and group
behavior and to achieve the organization goals.
b) formal
 10) while explaining “limitations, the researcher is noting

d) normal constraints placed on the research which are beyond the control of the researcher

11) Charu is the manager of the claims department for a large insurance company. She has a one-hour
meeting with her staff to explain the new claim form which the company will use next month. This is an
example of which type of organizational communication

b) downward

1) which of the following is not one of the steps in the research phase of a job search.

c) send application letter s to prospective employers

13) your intern forwards a message to you about a new computer virus that you discovered is a
hoax from a reliable source. What should you do?

b) Reply to the message and tell him that you have discovered the virus is a hoax. Also send him the
web address for the hoax information

14) A manager is faced with having to lay off some of his staff due to financial losses that the
company has suffered. Which of the following channels of communication would be most
appropriate for sharing this news, given the sensitive nature of the message?

b) face to face meeting with each employee

15) A counterproposal
c) Is an alternative to the action requested that helps preserve your future relationship with
the receiver.
16) which is the best choice for the first sentence of a sales message?
c) An astonishing fact related to your product"

17) which of the following represents the correct sequence of steps in the problem solving process?
c) Recognize and define the problem ; select a method of solution; collect and organize the data,
arrive at an answer

18) what is the correct order for the inductive writing sequence?

a) Buffer, reasons, bad news, counterproposal, and desire to continue the relationship

19) Organizing a message before writing it

 b) ensures that ideas are presented clearly and logically.

20) Which of the following objective is not true concerning the conducting of secondary research.
c) It often eliminates the need for primary research.

21) allof the following are true of personal delivery of bad news except ?
b) personal delivery eliminates any potential escalation of emotion

22) As vice president of sales, you would like to send company personnel a message about the
company’s first quarter sales results. Which of the following would be the best subject line for
your message?
d) First quarter sales exceeds projections

23) Face to Face meetings are considered __ in information richness

a) High
24) Which of the following is not an error in data gathering?
b) Administering the survey to a small group

25) if you need to convey information that contains good or neutral news you should
d) use email memos or voicemail

26) the grapevine is an organization:

a) is typicall no or more less

27) An organizational chart is a

c) Formal communctions channel

28) Four step sequence for an inductive outline

c) get the readers attention introduce

29) which of the following is not highly emphasized for purpose of communication in business?
c) To entertain
30) The sender of a message should analyze the audience before developing the written message in
order to do which of the following?
c) All of the above
 1) A manager who wants to introduce flexible work schedule to a company will write which one of
the following proposals for management consideration

D) internal proposal

2) which of the following represents the correct sequence of steps in the problem solving process?
d) Recognize and define the problem ; select a method of solution; collect and organize the data,
arrive at an answer
3) Which of the following is not correct concerning the chronological resume?

c) it is especially effective for applicants who have gaps in employment or who have held various
types of jobs.

4) When creating a “winning team” to prepare and deliver a team presentation.

c) determine whether each selected member will be committed to supporting the team strategy and
schedule.

5) Which of the following is not true of a persuasive claim message?

A) It should use a deductive sequence

6) what is the correct order for the inductive writing sequence?

a) Buffer, reasons, bad news, counterproposal, and desire to continue the relationship

7) Charu is the manager of the claims department for a large insurance company. She has a one-hour
meeting with her staff to explain the new claim form which the company will use next month. This is an
example of which type of organizational communication

b) downward

8)? Face to Face meetings are considered __ in information richness

e) High

9) your intern forwards a message to you about a new computer virus that you discovered is a hoax from
a reliable source. What should you do?
b) Reply to the message and tell him that you have discovered the virus is a hoax. Also send him the web
address for the hoax information

10) in-text citations for paraphases prepared using apa format

author's last name, date of publication, page number

11) while explaining “limitations, the researcher is noting

d) normal constraints placed on the research which are beyond the control of the researcher

12) which of the following is not true of guarantees and free trial offer?
d) The purpose of the guarantee or free trial is to deter the reader from personally checking the product
and comparing it with competing items.

13) Claims related to product warranties, guarantees, or contractual conditions are typically ____ claims.

c. routine

14) which of the following is not highly emphasized for purpose of communication in business?

c) To entertain

15) As vice president of sales, you would like to send company personnel a message about the
company’s first quarter sales results. Which of the following would be the best subject line for your
message?

e) First quarter sales exceeds projections

16) Which of the following is not an error in data gathering?

f) Administering the survey to a small group

17) An analytical report

a) Is designed to solve a specific problem or answer research questions.
18) which of the following is not a benefit of e-mail?

c) Email relieves the recipient from playing “ telephone tag”

19) chetna is developing appropriate presentation visuals for an upcoming workshop. Which of the
following is not a limitattion of using an electronic presentation?

b) is nt easily updated

20) which is true concerning the format for electronic resumes?

d) all of above

21) the best definition of reliability is

a) a measure of the degree to which data measures

22) If your research calls for counting the number of people entering two grocery stores, recording
certain physical characteristics, and comparing those two sets of data, you would be conducting ____
research.

a) observational

23) A letter of application or application email message ideally should be addressed to

a) a specific individual

24) which of the following is true of personal space requirements

c) space operates as a language just as time does.

25) A new product to reduce cholesterol is on the market, with a price that is higher then that of
competitors. where should a writer or speaker introduce price in his or her sales message?

b) late in the message

26) which of the following would be the best capture the attention of the audience in an introduction to
a speech about diversity in the workplace?

D) How many of you were born outside the US

27) Tristian is developing a presentation for employee orientation. Which of the following should NOT
be used as a technique to ensure that the audience understands the points of his presentation?
d) Use long, complex sentences to enhance credibility

28) which is the best choice for the first sentence of a sales message?
c) An astonishing fact related to your product"

29) when formatting a scannable version of your resume

c) stay with a plain design with no special formatting
30) A counterproposal
d) Is an alternative to the action requested that helps preserve your future relationship with
the receiver.