Apartment Hotel For Web

TABLE OF CONTENTS
Page
BOOK ONE - GENERAL PROVISIONS

Rule I. Definition and Basic Guidelines
Section 1. Title.......................................................................................... 1
Section 2. Definition of Terms................................................................... 1
BOOK TWO - STAR GRADING SYSTEM

Rule II. Star Grading System for Hotels, Resorts and Apartment Hotels
Section 1. Five Star Grading System ....................................................... 3
BOOK THREE – ACCREDITATION STANDARDS

Rule III. Accreditation Standards for Apartment Hotels
Dimension 1. ARRIVAL / DEPARTURE
1.1 Building – Appearance .................................................... 5
1.2 Building - Design and Construction Quality..................... 5
1.3 Building - Condition (wear and tear)................................ 5
1.4 Entrance / Exit & Parking ............................................... 6
1.5 Security ........................................................................... 6
1.6 Reception – Service Hours.............................................. 6
1.7 Check-in Process ............................................................ 7
1.8 Luggage Services............................................................ 7
1.9 Reception Staff – Appearance......................................... 7
1.10 Reception – Service Quality ............................................ 8
1.11 Reception Services – Check-out ..................................... 8
1.12 Other Arrival/Departure Aspects...................................... 9
Dimension 2: PUBLIC AREAS

2.1 Public Areas – Decoration - Design and Quality ............. 9
2.2 Public Areas – Decoration - Condition and
Maintenance ......................................................... 9
2.3 Public Washroom – Quality ............................................. 10
2.4 Public Washroom – Condition and Cleanliness ............. 10
2.5 Public Areas - Room Climate .......................................... 10
2.6 Public Areas – Temperature Control – Quality ................ 11
2.7 Public Areas – Temperature Control – Condition
and Maintenance .................................................. 11
2.8 Public Areas – Lighting – Quality..................................... 12
2.9 Public Areas – Lighting – Condition................................. 12
2.10 Public Areas – Lighting – Environmental Protection........ 13
2.11 Public Areas – Cleanliness.............................................. 13
ii
Dimension 3: BEDROOM
3.1 Room Size....................................................................... 14
3.2 Three – Bedroom Unit - Availability ................................ 14
3.3 Rooms for Persons with Disabilities (PWD) –
Availability ............................................................. 14
3.4 Bedroom – Space and Comfort....................................... 14
3.5 Bedroom – Sound Proofing ............................................. 15
3.6. Bedroom – Noise Levels ................................................. 15
3.7 Bedroom – Bed Mattress – Quality ................................. 16
3.8 Bedroom – Bed Mattress – Condition ............................. 16
3.9 Bedroom – Bedding & Linen - Quality ............................. 16
3.10 Bedroom – Bedding & Linen - Condition ........................ 17
3.11 Bedroom – Pillows – Quality/Condition ........................... 17
3.12 Bedroom – Lighting – Quality ......................................... 18
3.13 Bedroom – Lighting – Condition ...................................... 18
3.14 Bedroom – Lighting – Environmental Protection ............. 19
3.15 Bedroom Curtains – Quality ............................................ 19
3.16 Bedroom Curtains – Condition ........................................ 19
3.17 Bedroom – Floor Coverings – Quality ............................. 20
3.18 Bedroom – Floor Coverings – Condition ......................... 20
3.19 Bedroom – Temperature Control – Quality ..................... 21
3.20 Bedroom – Temperature Control – Condition and
Maintenance ......................................................... 21
3.21 Bedroom – Furniture – Quality ........................................ 22
3.22 Bedroom – Furniture – Condition .................................... 22
3.23 Bedroom – Accessories and Amenities available ........... 22
3.24 Bedroom – Cleanliness ................................................... 26
Dimension 4: BATHROOM
4.1 Bathroom – Minimum Requirements............................... 27
4.2 Bathroom – Shower/Bath - Quality.................................. 27
4.3 Bathroom – Shower/Bath - Condition/Maintenance ........ 27
4.4 Bathroom – Basin - Quality ............................................. 28
4.5 Bathroom – Basin – Condition/Maintenance ................... 28
4.6 Bathroom – Toilet – Quality ............................................. 28
4.7 Bathroom – Toilet – Condition/Maintenance.................... 29
4.8 Bathroom – Decoration – Quality .................................... 29
4.9 Bathroom – Decoration – Condition/Maintenance .......... 30
4.10 Bathroom – Towels – Quality and Cleanliness ................ 30
4.11 Bathroom – Space and Comfort...................................... 31
4.12 Bathroom – Overall Cleanliness...................................... 31
4.13 Toiletries – Availability ..................................................... 32
4.14 Bathroom – Amenities – Availability ................................ 32
4.15 Bathroom – Environmental Protection............................. 32
ii
Dimension 5: LOUNGE / SITTING AREA
5.1 Lounge – Space & Comfort ............................................. 33
5.2 Lounge – Sound Proofing .............................................. 33
5.3 Lounge - Noise Levels..................................................... 33
5.4 Lounge – Lighting – Quality............................................. 34
5.5 Lounge - Lighting – Condition ......................................... 34
5.6 Lounge - Lighting – Environmental Protection ................ 35
5.7 Lounge - Curtains – Quality............................................. 35
5.8 Lounge - Curtains – Condition......................................... 35
5.9 Lounge - Floor Coverings – Quality................................. 36
5.10 Lounge - Floor Coverings – Condition .......................... 36
5.11 Lounge - Temperature Control – Quality ......................... 37
5.12 Lounge - Temperature Control – Condition and
Maintenance ......................................................... 37
5.13 Lounge - Furniture – Quality........................................... 37
5.14 Lounge - Furniture – Condition....................................... 38
5.15 Lounge - Facilities and Amenities .................................. 38
Dimension 6: KITCHEN AREA

6.1 Kitchen – Layout and Space ........................................... 39
6.2 Kitchen – Dining Furniture – Quality................................ 39
6.3 Kitchen – Dining Furniture – Condition............................ 39
6.4 Kitchen – Crockery, Cutlery, Glassware - Quality............ 40
6.5 Kitchen – Crockery, Cutlery, Glassware – Condition
& Cleanliness ........................................................ 40
6.6 Kitchen – Refrigerator / Freezer - Availability &
Functionality.......................................................... 41
6.7 Kitchen – Stove / Oven – Availability and Functionality... 41
6.8 Kitchen – Washing Machine / Dryer – Availability &
Functionality.......................................................... 42
6.9 Kitchen – Cleanliness...................................................... 42
6.10 Kitchen – Ventilation........................................................ 42
6.11 Kitchen – Small Appliances - Availability &
Functionality.......................................................... 43
6.12 Kitchen – Cooking Utensils – Availability ........................ 43
6.13 Kitchen – Cleaning Utensils – Availability........................ 43
Dimension 7: AMENITIES AND SERVICES

7.1 Amenities - Guest Services ............................................. 44
7.2 Amenities – Wellness Services ....................................... 44
7.3 Amenities – General Services ......................................... 44
iii
Dimension 8: BUSINESS PRACTICES
8.1 Business Processes.......................................................... 45
8.2 Barrier-free Facilities for Persons with
Disabilities (PWD) ................................................. 46
BOOK FOUR – APPLICATION FOR ACCREDITATION

Rule IV. Accreditation Process
Section 1. Filing of Application ................................................................ 49
Section 2. Documentary Requirements .................................................. 49
Section 3. Inspection............................................................................... 49
Section 4. Validity of Accreditation .......................................................... 49
Section 5. Schedule of Fees .................................................................. 49
BOOK FIVE – CANCELLATION AND/OR DOWNGRADING OF ACCREDITATION

Rule V. Cancellation and/or Downgrading of Accreditation
Section 1. Grounds for Cancellation ..................................................... 49
Section 2. Procedure for Cancellation and/or
Downgrading of Accreditation ........................................ 50
BOOK SIX – SUPERVISION OF ACCREDITED ESTABLISHMENTS

Rule VI. Supervision of Accredited Establishments
Section 1. Display of DOT Accreditation Seal ...................................... 50
Section 2. Non-Transferability of DOT Accreditation Seal..................... 50
Section 3. Periodic Inspection............................................................... 50
Section 4. Defects and Deficiencies Found During the Inspection ....... 50
Section 5. Penalty for Failure to Remedy the Defects, etc.................... 50
Section 6. Advertisements .................................................................... 50
BOOK SEVEN – OTHER PROVISIONS

Rule VII. Miscellaneous and Transitory Provisions
Section 1. Confidential Character of Certain Data ................................ 51
Section 2. Circulars ............................................................................... 51
Section 3. Separability Clause .............................................................. 51
Section 4. Repealing Clause................................................................. 51
Section 5. Effectivity .............................................................................. 51
iv
EXPLANATORY NOTES
INTRODUCING THE FIVE STAR GRADING SYSTEM
FOR ACCOMMODATION ENTERPRISES
There are five levels of accommodation standards ranging from one to five
stars applicable to hotels, resorts and apartment hotels. To obtain higher stars,
progressively higher service and facility quality, facility condition and improved
business practices like environmental management, which are determined by a
points system should be provided across all areas.
A total of 1000 points have been set as the maximum number of points that can be
achieved by Hotels, Resorts, and Apartment Hotels.
Star Grading Total Score (Hotel, Resort, Apartel)

1 star 251 – 400 points
The criteria are divided into seven (7) dimensions that are common to the above-
mentioned categories except for the lounge area and the kitchen area which
are applicable only to apartment hotels. The percentage that these dimensions
contribute to the total score is shown in the table below:
Business Area Hotel Resort Apartel

Arrival & Departure 10% 10% 8%
Public Areas 10% 10% 7%
Bedrooms 30% 30% 30%
Bathrooms 15% 15% 15%
Food & Beverage 15% 15% n/a
Lounge Area * n/a n/a 15%
Kitchen Area * n/a n/a 10%
Amenities 10% 10% 5%
Business Practices 10% 10% 10%
Total 100% 100% 100%
v
Each dimension consists of a number of indicators which describe either the
existence or availability, quality and condition of the facility as well as the service.
Every indicator is allotted points. A maximum of 196 indicators are evaluated.
Quality judgment is used to determine whether a facility or service is either
Unacceptable, Acceptable, Good, Very Good, Excellent or Outstanding.
Mandatory and minimum requirements have also been established both for entry
into the grading scheme and at the different star levels.
Mandatory requirements, marked M shall refer to those requirements that are

prescribed by existing laws, without which, no accreditation shall be issued to the
enterprise until such time that it rectifies said deficiencies.
On the other hand, minimum requirements, marked m shall refer to those

requirements which are minimum to a certain classification, without which the
establishment will not be awarded such classification but instead be downgraded
to a lower classification, regardless of the total points accumulated.
The A mandatory
m shows a
reference item in this M shows a Minimum
number case for 1-5 A description The number
Mandatory
stars These items requirement,
of the criteria of points requirement,
link together in this case
allocated to in this case
vi for 4 and 5
this criteria for all stars stars
and has no
points
vi
The first column gives a reference number for that criteria item.
The second column is descriptive. It identifies the section. It also determines if

the criteria is a mandatory or minimum criteria. If it is mandatory for all star
grades then the phrase “Minimum 1-5” is used. If it only applies to certain star
grades, then the star grades it applies to (e.g. Minimum 4-5) will be identified. If it
applies to a quality rating then a range of terms from unacceptable to outstanding
are used.
Unacceptable describes what should not happen. No points are awarded.

Acceptable shows the first level of quality, good the second level, very good the
third level, excellent the fourth level and outstanding the fifth and highest level.
Environmental describes if this is an environmental initiative.
The third column indicates if the items are linked together. A black line indicates
these criteria are linked and only one score will apply. This is a graduated rating
where greater points apply to the provision of higher levels of quality.
The fourth column describes the criteria/indicators.
The fifth column gives the amount of points that can be gained.
The sixth to 10th column indicate if this is a mandatory or minimum requirement.

The big letter “M” and small letter “m” are used in the column that correlates to
the final star rating. e.g. if the property gains a four star rating with points scored
between 701 and 850, then this can only be conferred if all the “m” and “M” items
that apply to a four star property are also met.
vii
DOT MEMORANDUM CIRCULAR NO. 2012-02
RULES AND REGULATIONS TO GOVERN THE ACCREDITATION OF

ACCOMMODATION ESTABLISHMENTS – HOTELS, RESORTS AND
APARTMENT HOTELS
Pursuant to the authority vested in the DEPARTMENT OF TOURISM

(DOT) by Republic Act No. 9593 otherwise known as the Tourism
Act of 2009 dated may 12, 2009, on the mandatory accreditation
of primary tourism enterprises, the National Tourism
Standards for the Accommodation Sector – Hotels, Resorts
and Apartment Hotels are hereby promulgated to implement
the intent and purpose of the said Republic Act.
BOOK ONE
GENERAL PROVISIONS
Rule I.
Definition and Basic Guidelines
Section 1. Title. These Rules shall be referred to as “RULES AND REGULATIONS

TO GOVERN THE ACCREDITATION OF ACCOMMODATION ESTABLISHMENTS
– HOTELS, RESORTS AND APARTMENT HOTELS.”
Section 2. Definition of Terms. When used in these Rules, the following terms shall,
unless the context otherwise indicates, have the following meaning:
a. “Accreditation” shall refer to a certification issued by the Department to a
tourism enterprise that officially recognizes it as having complied with the
minimum standards for the operation of tourism facilities and services.
b. “Act” shall refer to Republic Act No. 9593, otherwise known as the “Tourism
Act of 2009”.
c. “Apartment Hotel” shall refer to serviced apartments offering self-contained

units that contain access to kitchen and laundry facilities. A number of
bedrooms may share one bathroom in the unit.
1
d. “Department or DOT” shall refer to the Department of Tourism created
pursuant to Presidential Decree No. 189 (1973), as amended.
e. “Hotel” shall refer to full service accommodation with reception and guest
rooms generally offering private facilities with an onsite restaurant, room
and bar services available. Additional facilities such as business centres
and conference rooms are expected.
f. “Mandatory Requirements (M)” shall refer to those requirements without

which an enterprise shall not be accredited.
g. “Minimum Requirements (m)” shall refer to those requirements which are

minimum to a certain classification, without which the establishment will
not be awarded such classification but instead be downgraded to a lower
one, regardless of the total points accumulated.
h. “OTSR” shall refer to the Office of Tourism Standards and Regulation of

the Department.
i. “Primary Tourism Enterprises” refers to travel and tour services; land,
sea and air transport services exclusively for tourist use; accommodation
establishments; convention and exhibition organizers; tourism estate
management services; and such other enterprises as may be identified by
the Secretary, after due consultation with concerned sectors.
j. “Quality Gradings” shall refer to such terms as unacceptable, adequate,

good, very good, excellent and outstanding are used to signify the
ascending levels of quality.
k. “Resort” shall refer to full service accommodation located in a more

natural, relaxed environment, with reception and guest rooms generally
offering private facilities with an onsite restaurant, room and bar service
available. Additional recreation facilities and tour services are expected.
l. “Rules” shall refer to these Rules and Regulations implementing the

Accreditation of Accommodation Establishments without prejudice to the
Implementing Rules and Regulations of the Tourism Act of 2009.
m. “Standards” shall refer to a set of written functional, aesthetic and technical

requirements in the form of specifications or guidelines to ensure that a
product and service complies with the Rules and Regulations set forth by
the Department.
2
n. “Tourism Enterprises” refers to facilities, services and attractions involved
in tourism, such as, but not limited to: travel and tour services; tourist
transport services, whether for land, sea or air transportation; tour guides;
adventure sports services involving such sports as mountaineering,
spelunking, scuba diving, and other sports activities of significant tourism
potential; convention organizers; accommodation establishments,
including, but not limited to, hotels, resorts, apartelles, tourist inns, motels,
pension houses, and home stay operators; tourism estate management
services, restaurants, shops and department stores, sports and recreational
centers, spas, museums and galleries, theme parks, convention centers
and zoos.
BOOK TWO
STAR GRADING SYSTEM
Rule II.
Star Grading System for Hotels, Resorts and Apartment Hotels
Section 1. Five Star Grading System. There are five (5) levels of accommodation
standards ranging from one to five stars. The star bands for Hotels, Resorts and
Apartment Hotels are as follows:
a. One Star: 25-40% achievement (251 to 400 points) – These enterprises
appeal to budget minded travellers. There is a limited range of facilities and
services.
b. Two Star: 40-55% achievement (401 to 550 points) - These enterprises
appeal to the tourists seeking more than basic accommodation. They offer
expanded facilities and higher level of comfort.
c. Three Star: 55–70% achievement (551 to 700 points) – These enterprises
offer a very good level of accommodation. There are more spacious public
areas, higher quality facilities and a greater range of services.
d. Four Star: 70–85% achievement (701 to 850 points) - These properties
are upscale in all areas. Accommodation is refined and stylish. Service is
responsive, often including an extensive array of facilities.
e. Five Star: 85-100% achievement (851 to 1,000 points) - These properties
reflect the characteristics of luxury and sophistication. The facilities are
world class in every manner and the meticulous service exceeds all guest
expectations.
3
4
BOOK THREE
ACCREDITATION STANDARDS
Rule III.
Accreditation Standards for Apartment Hotels
No.
No. Ratings
Ratings Criteria /Criteria
Indicators / Indicators Points 
Points My
    My
   
Score
   Score
 

Dimension 1: ARRIVAL/DEPARTURE
1.1 Building – Appearance
Exterior in a clean fit for purpose
1 Minimum 1-5 0 M M M M M
condition.
Apartment Hotel name clearly visible
from the street.
Apartment Hotel name is visible at
night.
1.2 Building - Design and
4
Construction Quality
Built design and construction quality is
Unacceptable from materials that are not durable and/ 0
or unsafe for guest use.
Basic structure with adequate materials
Acceptable that will provide a simple and safe 2
accommodation environment.
A functional building with good quality
Good 4
materials and efficient layout.
Strong external appeal, consistent
Very Good design with any alterations linking to the 6
original building.
Excellent impression and overall appeal,
inviting appearance, architectural
Excellent features are evident and excellent quality 8
building materials have been used
throughout.
Luxurious and unique exterior,
Outstanding outstanding visual appeal, highest 10
quality materials used in construction.
1.3 Building - Condition (wear and
5
tear)
Neglected appearance, obvious
structural repairs needed, poor outside
Unacceptable 0
materials, flaking paint, rotting wood,
rust evident.
Minor maintenance may be required,

Acceptable 2
natural weathering is evident.
5
No. Ratings Criteria / Indicators Points 

    My
   
   Score
 

Good appearance, weathering may still

Good 4
exist, but in sound condition.
Very good maintenance of paintwork and

Very Good 6
exterior panels.
High standard of external appearance,

Excellent 8
allowing for the age of the building.
As new condition, no building

Outstanding 10
maintenance issues are visible.
1.4 Entrance / Exit & Parking
Driveway is in a sound condition and

6 Minimum 1-5 free from significant potholes with no 0 M M M M M
obvious obstructions.
Driveway entrance is clearly marked and

is visible at night time.
Clearly designated parking area that

8 Minimum 1-5 meets the relevant provisions of the 0 M M M M M
National Building Code.
Parking area has security to prevent

9 4
unauthorized vehicle entry.
Parking area is close to units to ensure

10 4
easy transfer of luggage.
1.5 Security
Professional security in place 24 hours at

main entry point.
Property and security services designed

to ensure guest safety at all times.
Effective use of CCTV with minimum 30

13 3
days recording storage.
14 Monitoring of CCTV 24 hours. 5
15 1.6 Reception – Service Hours
6

    My
   
   Score
 

Minimum 1-2 Reception service available 16 hours. 0 M M
Minimum 3-5 Reception service available 24 hours. 5 m m m
16 1.7 Check-in Process
Lengthy inefficient registration process

Unacceptable with unacceptable wait time of over 10 0
minutes before receiving any service.
Basic registration process with minor

Acceptable wait time. (not more than 10 minutes 2
per guest)
Basic registration process in place, with

Good prompt service. (not more than 8 4
minutes per guest)
Basic registration process with no wait

Very good time. (not more than 6 minutes per 6
guest)
Pre-registration information already

completed as part of the booking process
Excellent for the guest who may only need to 8
review and confirm details. (not more
than 4 minutes per guest)
Pre registration information completed

Outstanding 10
and no wait time for registration process.
17 1.8 Luggage Services
Left luggage services available without

Minimum 1-5 0 M M M M M
dedicated space.
Left luggage practices ensure bag security
and luggage room is proportionate to 5
size of apartment hotel.
18 1.9 Reception Staff - Appearance
Unacceptable Staff are poorly groomed and untidy. 0
Staff wear clean clothing and are neat

Acceptable 1
and tidy.
Staff are easily identified and well

Good 2
groomed.
7

    My
   
   Score
 

Staff provide a very good professional
Very good 3
appearance.
Staff are very well groomed and take

Excellent 4
pride in their appearance.
Staff are immaculately groomed and

Outstanding 5
attention to detail is obvious.
19 1.10 Reception – Service Quality
Staff are unresponsive, inattentive or

Unacceptable 0
absent for extended periods.
Staff are not very attentive or seem

Acceptable distracted, may be absent for short 1
periods.
Good Staff are polite and responsive. 2
Staff are welcoming and provide a sense

Very good 3
of arrival.
Staff take an interest in the guests
Excellent preferences, refreshments or similar may 4
be offered on arrival.
Staff are very responsive, attentive, and
Outstanding efficient while taking a personal interest 5
about every requirement of the guest.
20 1.11 Reception Services – Check-out
Lengthy inefficient check-out process

Unacceptable with unacceptable wait time of over 10 0
minutes before receiving any service.
Basic check-out process with minor wait

Acceptable time. (not more than 10 minutes per 1
guest)
Basic check-out process in place, with

Good prompt service. (not more than 8 2
minutes per guest)
Express check-out option or account pre

prepared and available for review before
Very good 3
check out. (not more than 6 minutes
per guest)
Express check-out with minimal wait

Excellent time. (not more than 4 minutes per 4
guest)
8

    My
   
   Score
 

In room check-out options and express
Outstanding 5
service offered with no wait time.
1.12 Other Arrival / Departure
Aspects
Guests must be provided with Official
Receipt on departure.
Account reviewed and then presented in
1
an envelope.
A wide range of payment options are
22 available including at least 3 different 3
types of credit cards.
23 Offer to arrange transfer services. 5
Dimension 2: PUBLIC AREAS

2.1 Public Areas - Decoration -
24
Design and Quality
No thought given to coordinating design

Unacceptable 0
resulting in ad-hoc decoration.
Some attempt to coordinate design and

Acceptable 2
have a consistent theme.
Good quality decoration, use of wall
Good 4
hangings adds to overall impression.
Coordinated design, a professional

Very Good 6
standard is achieved.
Excellent standard of coordinated décor

Excellent 8
throughout all public spaces.
Highest quality, unique wall hangings on

Outstanding 10
display, outstanding design features.
2.2 Public Areas – Decoration -

25
Condition and Maintenance
Very old, faded, damaged wall coverings,

Unacceptable peeling, grubby marks, evidence of 0
neglect.
Amateurish application of wallpaper/
Acceptable paint, tired look, damage is evident and 2
several minor repairs are needed.
Some aging still evident, maintenance
Good practices are noted and 1 or 2 minor 4
repairs are needed.
9

    My
   
   Score
 

Very good condition with a few scratches
Very Good 6
and marks evident.
No major scratches or marks, overall an

Excellent 8
excellent quality throughout.
No evidence of wear and tear, in as new

Outstanding 10
condition throughout.
26 2.3 Public Washroom - Quality
Poor quality throughout, aged basin and

Unacceptable 0
bowl, not fit for purpose.
Aging fixtures, rough finish, no
Acceptable 1
additional space.
Good quality fixtures, standard design,

Good 2
limited space.
Very good, high quality basin, superior

Very Good 3
design, ample bench room.
Excellent quality of fittings, basin and

Excellent 4
bowl decoration is to a high standard.
Outstanding quality, designer tap ware,

Outstanding 5
ample space.
2.4 Public Washroom - Condition

27
and Cleanliness
Basin chipped or damaged, paintwork

Unacceptable 0
chipped, flaking, dirty condition.
Acceptable Older condition, but clean and usable. 1
Some signs of wear and tear, ageing tap

Good 2
ware, but signs of regular cleaning.
Very good condition, few signs of wear

Very Good and tear, regular servicing even during 3
busy periods.
Minor scratches are barely visible, always

Excellent 4
clean and tidy and in excellent condition.
Outstanding condition, no marks or

Outstanding 5
chips, as new condition.
28 2.5 Public Areas - Room Climate
10

    My
   
   Score
 

All public areas are air-conditioned or
have temperature control initiatives
and maintain a temperature between
20-25 degrees year round; except in
areas where elevation is 2000 ft. above
sea level.
2.6 Public Areas - Temperature

29
Control - Quality
No general ambient temperature, poor

Unacceptable 0
air quality, bad smells.
Minimum level of comfort achieved.

Acceptable Some areas are hotter and colder than 1
others.
A good level of comfort is evident
Good 2
throughout the public spaces.
Thermostatically controlled system that

Very Good maintains a very good level of comfort in 3
most areas.
Excellent levels of comfort throughout

Excellent property. Consistent air flow with no hot 4
areas or draughty places.
Outstanding levels of comfort

Outstanding throughout. Thermostatically controlled 5
in all public areas.
2.7 Public Areas - Temperature

30 Control – Condition and
Maintenance
Unresponsive system, no maintenance
plan or consistency of temperature is
Unacceptable 0
achieved. Operating noise levels make
conversations difficult.
Aging and dated air-conditioning units,

Acceptable 1
operated at selected times.
A mixture of systems may be used; all

Good units in good working order, although 2
may be older and used occasionally.
Units may be older but well maintained

Very Good 3
with very good maintenance.
Excellent levels of maintenance, would

Excellent expect most units to be less than 5 years 4
old and of excellent condition.
11

    My
   
   Score
 

All units in excellent condition, no
Outstanding leaks, no rust, quiet operation in as new 5
condition.
31 2.8 Public Areas - Lighting – Quality
Low quality lighting, bare bulbs with no

Unacceptable shades, dim, gloomy effect, with some 0
dark spaces.
Enough lighting for practical use, sparse,

Acceptable 1
but with an even distribution of light.
Good level of illumination throughout all

Good 2
public areas.
Very good illumination options, reading

Very Good lights throughout the public areas. 3
Multiple light switches.
Excellent quality lighting. Lighting

effects with use of picture lighting or
Excellent 4
special effects lighting, excellent quality
fittings.
Highest quality of lighting. Designed for

practical use and also effect, showing off
Outstanding 5
corridor and features in public areas, e.g.
mood lighting and dimming system.
2.9 Public Areas - Lighting -

32
Condition
Poor condition, exposed wires, wobbly

Unacceptable 0
fittings, loose plugs.
Acceptable condition of lamps, aging is

Acceptable 1
evident.
Good quality fittings, no burnt

Good shades, any repair work to fittings is 2
professionally done.
Very good condition of fittings, no repair

Very Good 3
work required.
Excellent quality fittings throughout all

Excellent public areas. Designer lamps used where 4
appropriate.
Highest quality of light fittings used in

Outstanding 5
as new condition.
12

    My
   
   Score
 
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2.10 Public Areas - Lighting –

Environmental Protection
Sensor lighting in use that does not

33 Environmental 2
compromise guest safety.
34 Environmental Good use of natural lighting. 3
Low energy-saving bulbs used between

35 Environmental 3
50% and 75% of public areas.
Low energy-saving bulbs used in over

Environmental 5
75% of public areas.
36 2.11 Public Areas – Cleanliness
Very heavy dust on surfaces, carpets

badly vacuumed, cobwebs evident, litter
Unacceptable 0
lying around, dead insects, dirty glasses,
cups on tables, dirty bathrooms.
Clean but not in high or low areas,

smears on surfaces, no evidence of
Acceptable 2
regular wiping/dusting. Any toilets are
cleaned daily.
Efficient vacuuming, generally good,

Good evidence of high and low dusting, 4
bathrooms are in good tidy condition.
One or two small areas missed but

overall very satisfactory cleaning
Very Good process, everything is tidy. Bathrooms 6
are cleaned regularly throughout the day
as required.
Tables, surfaces well-polished, no

Excellent smears, excellent standard of cleanliness. 8
Bathrooms are in excellent condition.
As new look and feel, very clean and

shining surfaces, excellent attention
Outstanding to detail, bathrooms are always in 10
outstanding condition throughout the
day.
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Dimension 3: BEDROOM
37 3.1 Room Size
Minimum 1 Size including bathroom ≥ 20 sq m 4 m
Minimum 4 Size including bathroom ≥ 35 sq. m 16 m
3.2 Three-Bedroom Unit –

Availability
38
The Three-Bedroom unit shall have a
minimum size/area of at least 150 sqm.
2% of the total number of units are

Minimum 4 3 m
Three-bedroom units.
5% of the total number of units are

Minimum 5 5 m
Three-bedroom units.
3.3 Rooms for Persons with

39
Disabilities (PWD) - Availability
One PWD room for every 50 up to

150 rooms, and 1 for every 100 rooms
thereof, for less than 50 rooms at least
one PWD room.
40 3.4 Bedroom - Space & Comfort
Floor space has obstacles that can cause

Unacceptable injury to guests, furniture too large or too 0
small, may be less than 2.4 metres.
Doors and drawers can be opened freely

without moving furniture, may still have
Acceptable 2
cluttered feel, impression is fair, ceiling
height is at least 2.4 meters.
Good amount of space to move freely

carrying a suitcase, there may be some
Good 4
restrictions and a chair may serve dual
purposes.
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Bedrooms are well planned for ease of
Very Good movement, no major obstacles to move 6
around, easy access to all facilities.
Generous space to allow comfortable

relaxation and comfortable in room
Excellent 8
dining, ease of access with a suitcase to all
wardrobes and cupboards.
Luxurious space designed for relaxation and

efficiency of movement. Ample free space
Outstanding 10
with furniture in suitable and convenient
places.
41 3.5 Bedroom – Sound Proofing
Unacceptable No attempt to provide any sound proofing. 0
Any adjoining room has one door and is not

Acceptable sound proofed and curtains are thin and 2
provide very limited sound proofing.
Good level of sound proofing, lined curtains

Good are in place and building design assists 4
sound proofing.
Very good sound proofing materials are

Very Good used, Heavy curtains and floor coverings 6
reduce noise.
Excellent level of sound proofing, including

Excellent double glazing and other methods to reduce 8
external noises.
Outstanding sound proofing design to

Outstanding 10
ensure quiet enjoyment of space.
42 3.6 Bedroom – Noise Levels
Significant external noise and noise from

Unacceptable other rooms makes sleeping or peaceful 0
enjoyment difficult.
Noise from outside is variable, noise from

Acceptable 2
neighbouring rooms is audible.
External noise from other rooms and from

Good 4
outside is heard but is not significant.
No intrusive noises from other rooms,

occasional loud noises are still audible from
Very Good time to time. Noise should not be more 6
than 70 decibels as measured by the pillow
position on the bed.
Excellent Noise should not be more than 60 decibels. 8
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Noise should not be more than 50
Outstanding 10
decibels.
3.7 Bedroom – Bed Mattress -

43
Quality
Sofa beds are not acceptable as
Unacceptable permanent bed spaces, mattresses less 0
than 4 inches.
Foam mattress, chip board base or
Acceptable similar, shallow innerspring or mattress 2
greater than 4 inches.
High density foam, 8 inches timber base,

Good 4
shallow innerspring, 6 inches mattress.
Standard coil, comfort layers may have

Very Good 6
pillow top, 8 inches mattress.
Coil spring or equivalent, separate

Excellent mattress top, Mattress protectors (bed 8
pad) and pillow protectors / slips.
Latex or pocket spring, deep comfort,
separate mattress top; Mattress
Outstanding 10
protectors (bed pad) and pillow
protectors / slips.
3.8 Bedroom – Bed Mattress -

44
Condition
Ripped or badly stained mattress, springs

Unacceptable coming through, uncomfortable and 0
lumpy.
Small tears, fabric shows signs of aging,
Acceptable weakening of mattress edges, minor 2
stains.
Good condition, good support

Good 4
throughout.
Very good condition, no stains or tears,

Very Good 6
evidence of good maintenance.
Excellent condition, very little wear and

Excellent 8
tear.
Outstanding Outstanding or as new condition. 10
3.9 Bedroom - Bedding & Linen -

45
Quality
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Unacceptable Thin sheets do not properly fit the bed. 0
Acceptable Thinly woven cotton, no tears or rips. 2
Thinly woven cotton or poly cotton sheets

Good 4
of good quality.
Medium weave cotton, in very good

Very Good condition, should have minimum 250 6
thread count.
All linen excellent quality should have
Excellent 8
minimum 300 thread count.
All linen outstanding quality should have

Outstanding minimum 300 thread count or silk linen 10
or similar.
3.10 Bedroom - Bedding & Linen -

46
Condition
Sheets with large stains, holes, faded and

Unacceptable 0
damaged.
Sheets with no tears or rips, in a clean

Acceptable 2
condition.
Linen in good condition, evidence of good

Good 4
laundry practices.
Very Good Linen in very good and crisp condition. 6
Excellent All linen in excellent condition. 8
Outstanding All linen in as new condition. 10
3.11 Bedroom – Pillows – Quality /

47
Condition
Lumpy pillows, too hard, too soft, out of

Unacceptable 0
shape and/or in other poor condition.
Clean, basic pillows, acceptable quality,

Acceptable 2
average firmness/softness.
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Good quality pillows, with pillow
Good 4
protectors.
Very good pillows, at least 2 per sleeping

Very Good 6
position.
Excellent A range of excellent pillows available. 8
A pillow menu is available with pillows in

Outstanding 10
as new condition.
48 3.12 Bedroom – Lighting - Quality
Cracked light switches, lights without

Unacceptable 0
shades or lamps.
Light switch by main door only; acceptable

Acceptable 2
illumination of bedroom.
Good lighting illumination, bedside table

Good 4
lamps, variety of lighting options.
Room has very good lighting, multiple

Very Good switches and very good quality fittings, 6
two bedside lamps.
Designer lamps and excellent levels

Excellent of lighting to create different moods, 8
directional bedside lamps.
Architectural design of lighting is evident.

Outstanding 10
The best available.
49 3.13 Bedroom - Lighting - Condition
Unacceptable Lights not working, bulbs need replacing. 0
Acceptable condition of lamps, some bulbs

Acceptable 2
not working.
No burnt shades, aging lamps but effective.

Good Minor maintenance work around fittings 4
into the wall may be required.
Very good condition of fittings,

Very Good coordinated approach to lighting. No repair 6
work needed around fittings.
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Fittings throughout bedroom in as
Excellent new condition, with a few minor marks 8
evident after close inspection.
Fittings throughout the bedroom in as

Outstanding 10
new condition.
3.14 Bedroom - Lighting –

50
Energy-saving light bulbs in between

Environmental 3
50% and 75% of bedroom lights.
Energy-saving light bulbs in over 75% of

Environmental 5
bedroom lights.
All rooms must have windows with a
5
view.
51 3.15 Bedroom Curtains - Quality
Unlined fabric of low quality, exposed

Unacceptable 0
tracking.
Fabric unlined of acceptable quality,

Acceptable 2
plastic blinds.
Curtains /shades full length, good

Good 4
quality, easy to draw.
Curtains/shades, coordinated, blackout

Very Good 6
quality, well-coordinated.
Thick quality curtains/shades, with total

Excellent 8
blackout.
Outstanding quality, custom design,

Outstanding functional and decorative, may be 10
motorised.
52 3.16 Bedroom Curtains - Condition
Curtains or blinds do not fit, have major

Unacceptable 0
stains and marks.
Curtains/shades just cover windows,

Acceptable a number of minor stains/marks are 2
evident.
Curtains /shades in good condition may
Good 4
be one minor mark.
Very Good Curtains/shades, in very good condition. 6
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Excellent Excellent condition, fullness of materials. 8
As new condition, luxurious, no wear and

Outstanding 10
tear evident.
3.17 Bedroom - Floor Coverings -

53
Quality
Floor tiles or carpets do not cover the

Unacceptable main floor space they were intended to 0
cover.
Floor covering is acceptable with low

Acceptable 2
grade tiles or coverings.
Good quality floor coverings, standard

Good 4
tiles, quality timber floors.
Floor covering of very good quality, well-

Very Good 6
coordinated with room design.
Floor covering of excellent quality,

Excellent 8
contemporary tiles or wool carpets.
Exceptional quality, custom design

Outstanding flooring, polished woods or luxurious 10
plush carpets with density of 42 oz.
3.18 Bedroom - Floor Coverings -

54
Condition
Largely stained coverings, large holes,

Unacceptable 0
dirty, cracked and badly damaged tiles.
Some stains and discoloration is

Acceptable 2
acceptable, chipped tiles.
Floor coverings, in good condition,

Good amateurish application for any areas that 4
are fixed.
Floor covering in very good condition,

Very Good 6
professional fixing of any wear and tear.
Floor covering in excellent condition, no

Excellent 8
stains are visible.
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Outstanding Floor coverings in as new condition. 10
3.19 Bedroom - Temperature

55
Control - Quality
Unacceptable Ineffective cooling system. 0
Window–based cooling system; fan

Acceptable available for additional cooling, 2
acceptable air circulation.
Good cooling system, good air

Good 4
circulation, split-unit type.
Very good and effective cooling

Very Good 6
operation.
Personal control of air temperature,

Excellent windows well insulated, excellent air 8
flow.
Room pre cooled for arrival or very fast
Outstanding cooling system available, highest quality 10
unit or system in place.
3.20 Bedroom - Temperature

56
Control - Condition & Maintenance
Broken windows, cracked glass, draughty,

Unacceptable 0
fan air conditioning not working.
Window opens and closes easily, fan in

Acceptable 2
acceptable condition.
Good cooling system, air conditioning

Good 4
unit older but operates effectively.
Noise levels are acceptable for guest

Very Good comfort (70db), split-unit with working 6
remote control.
Quiet operation with remote control.

Excellent 8
(60db and lower)
No intrusive noise from unit, very quiet

Outstanding operation with remote control (50db and 10
lower), in as new condition.
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57 3.21 Bedroom – Furniture - Quality
No chair, no bedside table or made of

Unacceptable material that is not suitable for this 0
purpose.
One chair, one bedside table, aged

materials, MDF(Medium Density
Acceptable 2
Fiberboard) materials, no coordination,
repairs evident.
Two bedside tables, some attempt at

Good coordination. Good quality furniture, 4
timber veneers, glass tops may be used.
Very good quality furniture, good range,

Very Good 6
solid woods, polished edges.
Excellent quality and range. Custom

Excellent 8
designed.
Designer furniture that helps create a

Outstanding refined ambience for the room, the best 10
available furniture is used.
3.22 Bedroom - Furniture -

58
Condition
Cracked, broken furniture poorly
Unacceptable 0
repaired.
Acceptable condition, some significant

Acceptable 2
scratches and repairs are evident.
Furniture in good condition, any repairs

Good 4
done professionally.
Very good condition of furniture, only a

Very Good 6
few minor marks are visible.
Excellent condition, little wear and tear

Excellent 8
is evident .
Outstanding In as new condition. 10
3.23 Bedroom - Accessories and

Amenities available
59 Electronic key card locking system. 5
60 Environmental Key card power system. 5
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Door chain or security device such as

61 2
peep hole to view visitors.
Small mirror – at least 24 inches by 12

62 1
inches.
Medium mirror – at least 31 inches by

2
16 inches.
Big mirror – at least 47 inches by 24

3
inches.
Full length mirror – at least 70 inches by

4
24 inches.
63 Additional second mirror. 1
Coat hangers – 3 per person minimum

64 1
– wire.

2
– plastic.

3
– wooden.
65 Open shelve wardrobe (no doors). 1
Small size wardrobe (24 inches

2
minimum width).
Adequate size wardrobe (35 inches

3
minimum width).
Standard size wardrobe (47 inches

4
minimum width).
Spacious wardrobe (59 inches minimum

5
width).
66 Drawers or enclosed shelf space . 1
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67 Portable luggage rack. 1
Defined luggage rack – permanent. 2
68 Central safe at reception only. 1
Small safety deposit box in room,

2
functional and securely bolted.
Safety deposit box in room, large enough

for 13” laptop, functional and securely 4
bolted.
69 Daily newspaper delivered to room. 1
70 Minimum 1-5 Drinking water and one glass per guest. 0 M M M M M
71 Minimum 3-5 Tea/coffee facilities in room. 2 m m m
Telephone provided in each room with

72 Minimum 3-5 2 m m m
direct dial.
73 Clock/Radio/Wake up service. 1
In room compendium with basic

74 Minimum 2-5 1 m m m m
information on emergency contacts.
In room compendium with extended

Minimum 3-5 information including mini bar price lists 2 m m m
and restaurant menu.
In room compendium with extensive
Minimum 4-5 regional information on what to see and 3 m m
do for tourists.
Refrigerator, clean and in working

75 2
condition.
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Refrigerator with serviced mini bar. 5
TV with small screen size (< 20 inches)

76 1
without remote control.

2
with functional remote control.
TV with medium screen size (20-32

3
inches) with functional remote control.
TV flat screen 32 inches or larger with

4
functional remote control.
TV flat screen 40 inches or larger with

5
Multichannel options with Philippine

77 1
travel channels.
Multichannel options with at least 3

78 1
international news channels.
DVD player / Home theatre / Pay Movie

79 1
channels.
80 On screen property information. 1
81 On screen messaging and accounts. 1
In room internet connections (WLAN

82 2
or wired).
Free In room internet connections

3
(WLAN or wired).
Flashlight or illuminated light switches

83 1
in room.
Laundry bag in room and service

84 1
available.
Express laundry service available (24

2
hour return service).
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85 Ironing service available. 1
Iron and board in room available. 2
3.24 Bedroom – Cleanliness
All rooms are cleaned daily and all beds

are made daily.
87 Minimum 1-5 Waste bin provided and emptied daily. 0 M M M M M
Mattresses are labelled and periodically

88 2
turned.
Heavy dust on surfaces, paper and other

89 Unacceptable 0
dirt are not picked up, unpleasant smells.
Acceptable Surfaces are basically clean. 3
Efficient vacuuming, good condition

Good 6
overall.
Very thorough cleaning process, no

Very Good 9
evidence of dust or smears.
Overall very satisfactory cleaning,

Excellent 12
excellent attention to detail.

Outstanding 15
shining surfaces.
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Dimension 4: BATHROOM
4.1 Bathroom – Minimum
Requirements
Baths and/or showers with functioning
90 Minimum 1-5 hot and cold water. Hot water reaches 38 0 M M M M M
degrees in 20 seconds.
91 Minimum 1-5 Toilet system in working order 0 M M M M M
4.2 Bathroom - Shower/Bath –
92
Quality
Small shower with weak or no pressure,
Unacceptable 0
taps of low quality.
Lightweight shower curtain, not well
Acceptable 2
coordinated tap ware.
Good quality fixtures, good quality
Good 4
curtain, shared shower/bath.
Standard tiled walls, framed shower
screen or designer curtain, mixers
Very Good 6
provide constant water flow at even
temperature.
Tiled, framed shower screen or designer

curtain with high quality porcelain bath,
Excellent 8
matching and coordinated style, highly
responsive water pressure and temperature.
Frameless shower screen, designer

Outstanding shower enclosure, highest quality bath if 10
provided, luxurious quality finishings.
4.3 Bathroom – Shower/Bath –
93
Condition / Maintenance
Bath or shower enamel cracked, holes
Unacceptable visible, shower head broken, spray 0
uneven and poorly distributed.
Aging fixtures, rough amateurish
grouting/sealant, bath floor may be
Acceptable 2
lumpy and uneven. Tiles may still be
chipped.
No evidence of moulds, good overall
condition, minor chips or repairs may be
Good 4
still needed, bath floor is even and well
maintained.
Very good condition, any repairs were
Very Good done professionally and do not require 6
further attention.
Excellent Excellent condition throughout. 8
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Outstanding As new condition. 10
94 4.4 Bathroom – Basin – Quality
Basin plastic or poly-marble, taps of low

Unacceptable 0
quality.
Aging fixtures, rough amateurish

Acceptable 2
grouting no additional bench space.
Good quality fixtures, standard design,

Good limited bench space to place personal 4
toiletry.
Very good, high quality basin, superior
Very Good design, ample bench room for all personal 6
toiletry.
Excellent quality, generous space for all

Excellent 8
personal toiletry, quality brand tap ware.
Outstanding quality, often double basin,

Outstanding 10
designer tap ware, ample space.
4.5 Bathroom - Basin – Condition /

95
Maintenance
Basin chipped or damaged, tap does not

Unacceptable 0
provide a consistent flow of water.
Acceptable Older condition, but clean and usable. 2
Some signs of wear and tear, aging tap

Good 4
ware.
Very good condition, few signs of wear

Very Good 6
and tear, minor scratches.
Excellent Excellent quality. No marks or chips. 8
Outstanding condition, as new

Outstanding 10
condition.
96 4.6 Bathroom - Toilet – Quality
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Cheap plastic toilet seat and/or cover that

Unacceptable 0
doesn’t fit.
Good quality plastic seat that is

Acceptable 2
functional.
Good Good quality solid seat. 4
Very Good Strong solid material of durable nature. 6
Excellent Solid construction, wall hung seat. 8
Solid construction with designer features

Outstanding 10
evident.
4.7 Bathroom – Toilet – Condition /

97
Maintenance
Leaks from flushing evident on floor,

Unacceptable stained seat, flush mechanism does not 0
work properly.
No leaks and acceptable condition, clean

Acceptable 2
and usable.
Good Good condition, repairs evident. 4
Very good condition, minor wear and tear

Very Good 6
evident.
Excellent Excellent condition, spotless appearance. 8
Outstanding As new condition. 10
98 4.8 Bathroom – Decoration - Quality
Poor quality throughout, uncoordinated

Unacceptable 0
mix of tiles.
Adequate materials, panelling with gaps

Acceptable 2
evident. Small space.
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Good quality, basic painting, limited use
Good 4
of colour or themes.
Very good quality, no visible joins, well

Very Good 6
coordinated design.
Excellent quality, may be constructed of

Excellent 8
marble or granite finish.
Highest quality decoration, grouting

Outstanding excellent condition, ceiling finish is of 10
highest quality.
4.9 Bathroom – Decoration -

99
Condition / Maintenance
Paintwork chipped, flaking, dirty

Unacceptable 0
condition, mould on walls and ceiling.
Acceptable condition, clean but with

Acceptable dated materials, may still be some 2
evidence of mould issues.
Good Good condition, evidence of repair work. 4
Very good condition, any repair work has

Very Good been professionally completed and no 6
maintenance is required.
Excellent Well maintained in excellent condition. 8
Outstanding Decoration in as new condition. 10
4.10 Bathroom- Towels – Quality

100
and Cleanliness
Towels are thin, ripped and in poor

Unacceptable 0
condition, major stains.
Towels are thin but clean and in

Acceptable 2
acceptable condition.
Good Greater range of towels of average quality. 4
Very good range of towels including

Very Good bathmat, face towel, bath towel and hand 6
towel.
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Excellent range of towels of thick cotton,
Excellent 8
90-100% cotton.
Highest, plush range of towels in as new

Outstanding 10
condition, 100% cotton.
101 4.11 Bathroom – Space and Comfort
Unacceptable Space is too small for comfort. 0
Acceptable Space is limited but usable. 2
Good space, ability to dry yourself in

Good bathroom without touching bathroom 4
walls.
Very good space, area to place clothes and

Very Good 6
ample space for personal toiletry.
Excellent bathroom space, ability for

Excellent two people to easily move around the 8
bathroom.
Generous and outstanding space, the best

Outstanding 10
available.
102 4.12 Bathroom – Overall Cleanliness
Heavy dust and/or smear on surfaces,

long term grime on inaccessible places,
Unacceptable 0
old soap, hairs in bathroom, waste bin
not emptied.
Acceptable Surfaces in acceptable condition. 4
Efficient cleaning; surfaces show cleaning

Good 8
practices.
Very satisfactory cleaning process, fresh

Very Good 12
smell.
No evidence of dust or smears, enamel

Excellent gleaming, no sign of mould or mildew, 16
sealed toilet seat.

Outstanding shining surfaces, excellent attention to 20
detail.
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4.13 Toiletries - Availability
103 Minimum 1-5 Toilet paper provided. 0 M M M M M
Soap or toiletries from previous guest are

104 Unacceptable 0
evident.
Acceptable Soap only provided. 1
Greater range of toiletries including hair

Good 2
shampoo and shower/bath gel.
Strong range of toiletries of very good

Very Good quality including body lotion, ear buds, 3
etc.
Excellent range of branded toiletries (incl.
Excellent 4
dental care kit, nail care kit).
Highest quality toiletries with extensive
Outstanding 5
range.
4.14 Bathroom – Amenities -
Availability
105 Bidet. 4
106 Functional hairdryer. 2
107 Magnifying mirror. 2
108 Weighing scales. 2
109 Bath robe / gown. 1
110 Slippers. 1
111 Shoe mitt / horns. 1
4.15 Bathroom – Environmental

Protection
Dual flush toilet system or similar to
112 Environmental 3
conserve water.
Flow regulators on shower/taps to
113 Environmental 3
conserve water.
Bulk dispensers or biodegradable

114 Environmental 3
packaging used for soaps, shampoos.
Towel and linen policy promotes

115 Environmental conservation and gives guest choice 3
regarding frequency of cleaning.
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Dimension 5: LOUNGE / SITTING AREA
116 5.1 Lounge - Space & Comfort
Floor space has obstacles that can cause

Unacceptable injury to guests, furniture too large or too 0
small.
Lounge may be shared with dining room and

have cluttered feel, but there is sufficient
Acceptable 2
space to move around. Ceiling height is at
least 2.4 meters.
Good amount of space to move freely, there

Good may be some restrictions and chairs may 4
serve dual purposes.
Lounge area is well planned for ease of
movement, no major obstacles to move
Very Good 6
around, no intrusive noise, easy access to all
facilities.
Excellent Excellent space to allow comfortable
relaxation and generous space to ensure 8
added comfort.
Outstanding Luxurious space designed for relaxation and

efficiency of movement. Ample free space
10
with furniture in suitable and convenient
places.
117 5.2 Lounge – Sound Proofing
Unacceptable No attempt to provide any sound proofing. 0
Any adjoining room has one door and is not

Acceptable sound proofed and curtains are thin and 2
provide very limited sound proofing.
Good level of sound proofing, lined curtains

Good are in place and building design assists 4
sound proofing.
Very good sound proofing materials are

Very Good used. Heavy curtains and floor coverings 6
reduce noise.
Excellent level of sound proofing, including

Excellent double glazing and other methods to reduce 8
external noises.
Outstanding sound proofing design to

Outstanding 10
ensure quiet enjoyment of space.
118 5.3 Lounge – Noise Levels
Significant external noise and noise from

Unacceptable 0
other units that makes sleeping difficult.
33

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Noise from outside is variable; noise from
Acceptable 2
neighbouring units is audible.
External noise from other units and from

Good 4
outside is heard but is not significant.
No intrusive noises from other units,

occasional loud noises are still audible
Very Good 6
from time to time. Noise should not be
more than 70 decibels.

Excellent 8
decibels.

Outstanding 10
decibels.
119 5.4 Lounge - Lighting - Quality
Cracked light switches, lights without

Unacceptable 0
shades or lamps.
Light switch by main door only;

Acceptable 2
acceptable illumination of lounge.
Good lighting illumination, bedside table

Good 4
lamps, variety of lighting options.
Room has very good lighting, multiple

Very Good switches and very good quality fittings, 6
free standing lamps.
Designer lamps and excellent levels

Excellent of lighting to create different moods, 8
directional lighting.
Architectural design of lighting is

Outstanding 10
evident. The best available.
120 5.5 Lounge - Lighting - Condition
Unacceptable Lights not working, bulbs need replacing. 0
Acceptable Acceptable condition of lamps. 2
Good quality fittings, no burnt shades,

aging lamps but effective. Minor
Good 4
maintenance workaround fittings may be
required.
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Very good condition of fittings,

Very Good coordinated approach to lighting. No 6
repair work needed around fittings.
Fittings throughout bedroom in as

Excellent new condition, with a few minor marks 8
evident after close inspection.
Fittings throughout the lounge in as new

Outstanding 10
condition.
5.6 Lounge - Lighting –

121
Energy-saving light bulbs in between

Environmental 3
50% and 75% of lounge lights.
Energy-saving light bulbs in over 75% of

Environmental 5
lounge lights.
122 5.7 Lounge - Curtains - Quality
Unlined fabric of poor quality, exposed

Unacceptable 0
tracking.
Fabric unlined of acceptable quality,

Acceptable 2
plastic blinds.
Curtains /shades full length, good quality,

Good 4
easy to draw.
Curtains/shades, coordinated, blackout

Very Good 6
quality, well-coordinated.
Thick quality curtains/shades, with total

Excellent 8
blackout.
Outstanding quality, custom design,

Outstanding functional and decorative, may be 10
motorised.
123 5.8 Lounge - Curtains - Condition
Curtains or blinds short, exposed

Unacceptable 0
tracking.
Acceptable Curtains/shades just cover windows. 2
35

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Curtains /shades in good condition may
Good 4
be occasional marks.
Curtains/shades, in very good condition,

Very Good 6
only minor marks are noticeable.
Excellent Excellent condition, fullness of materials. 8
As new condition, luxurious, no wear and

Outstanding 10
tear evident.
5.9 Lounge - Floor Coverings -

124
Quality
Floor tiles or carpets do not cover the

Unacceptable 0
main floor space.
Floor covering is acceptable with low

Acceptable 2
grade tiles or coverings.
Good quality floor coverings, standard

Good 4
tiles, good quality timber floors.
Floor covering of very good quality, well-

Very Good 6
coordinated room design.
Floor covering of excellent quality,

Excellent 8
contemporary tiles or wool carpets.
Exceptional quality, custom design

Outstanding flooring, polished woods or luxurious 10
plush carpets with density of 42 oz.
5.10 Lounge – Floor Coverings -

125
Condition
Largely stained coverings, large holes,

Unacceptable 0
dirty.
Some stains and discoloration is

Acceptable 2
acceptable.
Floor coverings, in good condition,

Good amateurish application for any areas that 4
are fixed.
Floor covering in very good condition,

Very Good 6
professional fixing of any wear and tear.
36

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Floor covering in excellent condition, no
Excellent 8
stains are visible.
Outstanding Floor coverings in as new condition. 10

5.11 Lounge - Temperature Control
126
- Quality
Unacceptable Ineffective cooling system. 0
Window –based cooling system;

Acceptable fan available for additional cooling, 2
acceptable air circulation.
Good cooling system, good air circulation,
Good 4
split-unit type.
Very good and effective cooling
Very Good 6
operation.
Personal control of air temperature,
Excellent 8
windows well insulated, excellent air flow.
Room pre cooled for arrival or very fast
Outstanding cooling system available. Highest quality 10
unit or system in place.
5.12 Lounge - Temperature Control
127
– Condition and Maintenance
Unacceptable Broken windows, cracked glass, draughty. 0
Window opens and closes easily, fan
Acceptable 2
inacceptable condition.
Good cooling system, air conditioning
Good 4
unit older but operates effectively.
Noise levels are acceptable for guest
Very Good comfort (70db), split-unit with working 6
remote control.
Quiet operation with remote control.
Excellent 8
(60db and lower)
No intrusive noise from unit, very quiet
Outstanding operation with remote control .(50db and 10
lower), in as new condition.
128 5.13 Lounge - Furniture - Quality
No usable furniture that is made of

Unacceptable material that is not suitable for this 0
purpose.
One couch, aged materials, MDF
materials, no coordination, repairs
Acceptable 2
evident. Enough seating for sleeping
positions.
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Good quality couches. Good quality
Good furniture, timber veneers, glass tops may 4
be used.
Very good quality furniture, good range,
Very Good 6
solid woods, polished edges.
Excellent quality and range. Custom
Excellent 8
designed.
Designer furniture that helps create a
Outstanding refined ambience for the room, the best 10
available furniture is used.
129 5.14 Lounge - Furniture - Condition

Cracked, broken furniture, poorly
Unacceptable 0
repaired.
Acceptable condition, some significant
Acceptable 2
scratches and repairs are evident.
Furniture in good condition, any repairs
Good 4
done professionally.
Very good condition of furniture, only a
Very Good 6
few minor marks are visible.
Excellent condition, little wear and tear
Excellent 8
is evident.
Outstanding In as new condition. 10
5.15 Lounge – Facilities & Amenities
130 2
without remote control.

4
with functional remote control.
TV with medium screen size (20-32

6
inches) with functional remote control.
TV flat screen 32 inch or larger with

8
TV flat screen 40 inch or larger with

10
Multichannel options with Philippine

131 1
travel channels.
Multichannel options with at least 3
132 2
international news channels.
DVD player / Home theatre / Pay Movie
133 2
channels.
38

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Dimension 6: KITCHEN AREA
134 6.1 Kitchen - Layout and Space
Too small to prepare meals, old

Unacceptable
appliances, untidy, inadequate range.
0
Small, but functional kitchen; enough

Acceptable
space for one person to move around.
2
Well-designed kitchen and good layout.

Good
Appliances easily accessible.
4
Very good standard of kitchen. Obvious

Very Good design features designed to ensure 6
efficiency.
Excellent layout and professionally
Excellent designed and staffed. Excellent work 8
spaces.
Outstanding kitchen environment. One

Outstanding
of the best available. As new appliances.
10
6.2 Kitchen - Dining Furniture -

135
Quality
Tables and chairs are insufficient for the

Unacceptable
number of guests.
0
Tables and chairs are mismatched but

Acceptable functional, vinyl seating with minimal 2
comfort.
Good quality, tables and chairs, plastics,
Good brushed metal, glass, laminate materials, 4
limited design and coordination.
Very good quality furniture, solid timbers,

Very Good
contemporary cane, coordinated design.
6
Excellent quality, high grade fabrics,

Excellent
coordinated design.
8
Highest quality, luxurious feel, highest

Outstanding
quality table and chairs.
10
6.3 Kitchen - Dining Furniture -

136
Condition
Very old, faded damaged, peeling, grubby
Unacceptable marks, evidence of neglect, no table 0
coverings, damaged, marked, scratched.
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Furniture in average condition with signs
Acceptable 2
of wear and tear.
Good condition, some repair work

Good 4
evident.
Very good condition, only minor marks

Very Good 6
showing on tables.
Excellent Excellent quality, no scratches or chips. 8
Highest quality, no evidence of wear and

Outstanding 10
tear, luxurious feel.
6.4 Kitchen – Crockery, Cutlery,

137
Glassware - Quality
Incomplete sets of tableware (crockery,

Unacceptable 0
cutlery and/or glassware).
Service of at least 4 sets of tableware,

Acceptable 1
basic but acceptable quality.
Service of 6 sets of tableware; good

Good quality stoneware, basic metal and 2
glassware.
Very good quality table ware; porcelain,

Very Good 3
solid metal crockery, quality glassware.
Excellent range and quality of porcelain

Excellent 4
crockery, designer glassware and cutlery.
Fine china or similar in use, silver cutlery

Outstanding or similar, crystal glassware or similar of 5
outstanding quality.
6.5 Kitchen – Crockery, Cutlery,

138
Glassware – Condition & Cleanliness
Dirty glassware, chipped and stained

Unacceptable 0
crockery.
Crockery and cutlery are clean and

Acceptable 1
mismatched.
Good level of cleanliness, no major chips

Good 2
or marks.
40

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Very good level of cleanliness and
Very Good 3
polished cutlery.
Excellent level of cleanliness, glassware is

Excellent 4
in pristine condition with no smears.
Outstanding in as new condition for all

Outstanding 5
crockery, cutlery and glassware.
6.6 Kitchen - Refrigerator / Freezer –

139
Availability & Functionality
Refrigerator and/or freezer is not

Unacceptable 0
working, very dirty, or not available.
Small and basic refrigerator with small ice

Acceptable compartment may be old, but functional 2
and basically clean.
Average sized refrigerator with freezer

Good compartment, good condition, sufficient 4
space for short stays.
Large refrigerator with separate freezer

Very Good compartment, very clean, suitable for 6
mid-term stays.
Refrigerator / freezer combination with

Excellent 8
wine rack and several cooling zones.
Highest quality refrigerator / freezer

Outstanding 10
combination with cold water dispenser.
6.7 Kitchen – Stove / Oven –

140
Availability and Functionality
Stove and/or oven is not working, very

Unacceptable dirty or otherwise poor condition, or not 0
available.
Small stove without oven, may be old, but

Acceptable 2
functional and basically clean.
Average size stove with oven, good

Good 4
working condition.
Very Good Good sized stove and oven. 6
Large cooking range with variety of hot

Excellent plates / gas flames, in excellent condition 8
and meticulously clean.
41

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Designer cooking range, in as new
Outstanding 10
condition.
6.8 Kitchen – Washing Machine /

141
Dryer – Availability and Functionality
Washing machine is not working, very

Unacceptable dirty, rusty or otherwise poor condition, 0
or not available.
Basic washing machine and in working

Acceptable 2
condition.
Average size washing machine with

Good multiple washing programs, in good 4
condition.
Large washing machine, in very good

Very Good 6
condition.
Large washing machine with dryer, in

Excellent 8
excellent condition.
Highest quality washing / dryer

Outstanding 10
combination, in as new condition.
142 6.9 Kitchen - Cleanliness
Unacceptable Dirty, inadequate food storage options. 0
Clean, tidy, cold storage options are

Acceptable 2
acceptable.
Well maintained appliances, no smears

Good 4
and marks.
Very good standard of kitchen. Very

Very Good 6
hygienic, regular cleaning is evident.
Excellent level of cleanliness, attention

Excellent to detail in all aspects of cleaning and 8
hygiene.
Outstanding kitchen environment;
Outstanding spotless, as new appliances in appearance 10
and cleanliness.
143 6.10 Kitchen - Ventilation
Poor ventilation, windows do not fully

Unacceptable 0
open, difficult to extract smells.
42

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   
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 

Adequate ventilation, window open to
Acceptable 1
extract heat and smells.
Good level of ventilation, may be

Good extractor fans of older condition but 2
effective.
Very good ventilation, extractor fans or

Very Good 3
similar work effectively.
Excellent and responsive ventilation

Excellent 4
system.
Outstanding ventilation system, the best

Outstanding 5
available.
6.11 Kitchen – Small Appliances –

Availability & Functionality
144 Toaster. 2
145 Kettle, electric. 2
146 Wine cooler. 1
6.12 Kitchen – Cooking Utensils -

Availability
Cooking pots and saucepans (at least a
147 1
set of 3).
148 Frying pan. 1

149 Casserole dish with lid. 1
150 Bowls and servers (at least a set of 3). 1
Kitchen knives, cooking and serving
151 1
spoons, chopping board, scissors, etc).
6.13 Kitchen – Cleaning Utensils -

Availability
152 Broom , dustpan and brush. 1
153 Mop, floor cloth and bucket. 1
154 Cleaning agents. 1
155 Dish cleaning utensils. 1
156 Oven cloth or mitt. 1
43

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Dimension 7: AMENITIES and SERVICES
7.1 Amenities - Guest Services
157 Apartment / Kitchen cleaning service. 4
158 Play area with trained staff on duty. 4

Room service availability for a minimum
159 4
of 12 hours.
Caretaker service availability for a
160 4
minimum of 12 hours.
7.2 Amenities – Wellness Services
Fitness centre on site with cardio

161 3
machines and trained staff.
Fitness centre has trained staff on duty
5
with 5 or more cardio machines.
162 Massage services on site. 2
Spa with 3 or more treatment options.
163 2
Spa services must consist of massage,
body treatments and water applications.
Spa Services include Traditional Filipino
2
treatments.
164 Swimming pool with lifeguard on duty. 2
Swimming pool with clean and well

maintained facilities; size appropriate for 5
apartment hotel.
165 Jacuzzi. 2
166 Sauna / steam room. 2
7.3 Amenities – General Services
167 Function room. 2
168 Gift and souvenir shop. 2
169 Tour desk. 2
170 Hairdressers / salons. 2

Business Center (with PC, printer, photo
171 2
copier, internet connection, etc).
172 First Aid facility with trained staff on site. 2
44

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Dimension 8: BUSINESS PRACTICES
8.1 Business Processes
Emergency and fire evacuation procedures
are followed and in place.
Backup generator or emergency power is

available, capable of providing full power.
Safety systems and documentation in place
175 to respond to possible natural disasters and 5
man-made threats.
Cleaning schedules in place that show daily,
176 weekly and seasonal cleaning and checking 5
procedures.
Maintenance plans that show plan to
177 5
address major areas requiring maintenance.
Vermin/Pest control processes in place to
178 identify and eliminate pests such as rodents, 5
bed bugs, cockroaches, flies, etc.
Risk assessment audit conducted in the last

179 5 years that reviews security threats to the 5
property.
Environmental management system in

180 Environmental place to reduce waste with waste reduction 5
targets.
Environmental systems in place to reduce

181 Environmental 5
water with reduction targets.
Environmental systems in place to reduce

182 Environmental 5
energy with reduction targets.
Training programme in place for staff

183 Social (minimum of 3 days per staff member / 5
year).
Recruitment programme ensure local people
184 Social are employed (minimum 80% from within 5
the region).
Procurement process ensures local

185 Social purchasing across all supply areas (minimum 5
30% from within the region).
Procurement process advocates Green

purchasing (minimum 20% of food/
186 Environmental 5
beverages, laundry services, and cosmetics
procured from organic suppliers).
Guest complaint handling system

187 (complaints are documented and responded 5
to within 24 hours).
45

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 

Refund policy (if complaints cannot be

188 resolved to guest satisfaction, discounts 5
or compensation will be applied).
Guest feedback and satisfaction

189 5
monitoring system in place.
Apartment Hotel meets all current

regulations and legislative requirements
190 Minimum 1-5 to operate an Apartment Hotel. (Revised 0 M M M M M
Fire Code, Sanitary Code, Accessibility
Law, etc).
8.2 Barrier-free Facilities for

Persons with Disabilities (PWD)
(Accessible Tourism) For PWD Rooms

191 (5% of all rooms shall be designated for 5
PWD, but not less than 2 rooms).
Reception areas shall provide low and

recessed or split-level counters that can
192 2
both accommodate standing persons and
those seated on wheelchairs.
All interior doors shall have at least a

193 width of 35 inches to accommodate big 2
and motorized wheelchairs.
PWD Bed rooms shall have the following:

194 • Lever type door handles.
• Dual height peepholes with the
lower one at 39 inches from the
floor.
• Light switches at maximum 47
inches from the floor.
• Electrical outlets at a minimum of 7
18 inches from the floor.
• Bed height at maximum of 20
inches.
• Easy-to-open preferably sliding
closet doors.
• Dual height hanger racks with the
lower rack at 55 inches from the
floor.
46

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PWD Bathrooms shall have the following:
195 • Toilet flooring of non-slippery
surface materials even when wet.
• Toilet bowls should be positioned
where a vertical or climbing bar
shall be positioned on the wall at
12 inches from the front tip of the
toilet bowl to offer support when
users pull or elevate themselves to
4
a standing position.
• Grab bars should be placed on both
sides at 28-30 inches from the
floor for the safety and effective
utility, the distance between the
bars not exceeding 30 inches.
• Toilet bowls should be elevated to
a range of 18-20 inches from the
floor.
At least one Elevator with PWD-friendly

features:
196
• Can accommodate a minimum of
two (2) wheelchairs.
• The exterior and interior button
panels shall not exceed 47 inches
from the floor.
• The panel buttons shall feature
Braille signs or otherwise 5
embossed with familiar signs for
those not educated in Braille.
• Speaker system shall also be in
place to inform the blind to what
floor the elevator is already at.
• Equipped with handrails placed in
both sides at 28-30 inches from
the floor.
47
48
BOOK FOUR
APPLICATION FOR ACCREDITATION
Rule IV.
Accreditation Process
Section 1. Filing of Application. Any person, partnership, corporation or other entity desiring
to operate a primary tourism enterprise as defined herein shall secure an accreditation from
the Department. Application for accreditation shall be accomplished online.
Section 2. Documentary Requirements. The Department shall issue a List of Documentary

Requirements to be complied with by applicants as part of the accreditation process.
Section 3. Inspection. An Inspection team shall conduct an audit of the establishment to

determine its classification. An oversight committee from the Department shall conduct
periodic inspection of the classified establishment.
Section 4. Validity of Accreditation. The Certificate of Accreditation shall be valid for a period
of two (2) years, unless sooner revoked by the Department.
Section 5. Schedule of Fees. The Department shall issue a schedule of accreditation fees
to be implemented by these Rules.
BOOK FIVE
CANCELLATION AND/OR DOWNGRADING OF ACCREDITATION
Rule V.
Cancellation and/or Downgrading of Accreditation
Section 1. Grounds for Cancellation. Any of the following acts, omissions shall be sufficient
grounds for the cancellation of accreditation:
a. Making any false declaration or statement or making use of any such declaration
or statement or any document containing the same or committing fraud or any
act of misrepresentation for the purpose of obtaining the issuance of accreditation;
b. Failure to comply with or contravene any of the conditions set forth in the
certificate of accreditation;
c. Failure to meet the standards and requirements for the operation of the
establishment as prescribed in these Rules and Regulations;
49
d. Allowing or permitting the establishment or its facilities to be used for prostitution
particularly those involving children or any illegal, immoral or illicit activities; and
e. Violation of or non-compliance with any of the provisions of these Rules,

promulgated orders, decisions and circulars issued by the Department and other
concerned government agencies.
Section 2. Procedure for Cancellation and/or Downgrading of Accreditation. Assessors

shall submit a report with recommendations based on the inspection findings to the Office
of Tourism Standards and Regulation (OTSR). The OTSR shall then send a letter to the
concerned enterprise regarding its deficiencies, specifying a grace period of a minimum
of 3 months within which to rectify such findings. Non-compliance within the allotted grace
period may result in the cancellation and/or downgrading of accreditation of the concerned
enterprise. The Department shall likewise inform the concerned local government unit
regarding the accreditation status of the enterprise.
BOOK SIX
SUPERVISION OF ACCREDITED ESTABLISHMENTS
Rule VI.
Supervision of Accredited Establishments
Section 1. Display of DOT Accreditation Seal. The valid DOT accreditation seal shall be
displayed in a conspicuous place of the establishment.
Section 2. Non-Transferability of DOT Accreditation Seal. The rights and privileges over the
accreditation shall be non-transferable.
Section 3. Periodic Inspection. The Department may send an inspection team to the
establishment for the purpose of finding out whether it is being kept and/or managed in
a manner conformable to the standards set by the Department. The inspection shall be
conducted at a reasonable time of the day with due regard and respect accorded to the right
to privacy of parties concerned.
Section 4. Defects and Deficiencies Found During the Inspection. Where certain defects
and deficiencies have been found in the course of inspection, the Department shall give
direction to the keeper, manager
or operator to rectify the defects or deficiencies within a reasonable period of time.
Section 5. Penalty for Failure to Remedy the Defects, etc. If the management fails to remedy
the defects or deficiencies, the Department may withdraw the certificate of accreditation of
the establishment.
Section 6. Advertisements. All DOT accredited hotels, resorts and apartment hotels which
shall advertise its business or services through print media must specify in the advertisement
item itself the DOT accreditation number.
50
BOOK SEVEN
OTHER PROVISIONS
Rule VII.
Miscellaneous and Transitory Provisions
Section 1. Confidential Character of Certain Data. Information and documents received or

filed with the Department in pursuance of the requirements of these Rules shall be treated
as confidential and shall not be divulged to any private party without the consent of the party
concerned.
Section 2. Circulars. The Department shall from time to time, issue relevant memoranda
and circulars for proper implementation of the provisions of these Rules.
Section 3. Separability Clause. The provisions of these Rules are hereby declared separable,
and in the event that any one or more of such provisions are declared invalid, the validity of
all other provisions shall not be affected thereby.
Section 4. Repealing Clause. All existing Rules and Regulations or Circulars issued by
the Department of Tourism which are inconsistent with the provisions of these Rules, are
hereby repealed and/or modified accordingly.
Section 5. Effectivity. These Rules and Regulations shall take effect immediately.
APPROVED AND PROMULGATED THIS 2nd DAY OF May 2012, MANILA,

PHILIPPINES.
(SGD.) RAMON R. JIMENEZ, JR.

Secretary
ATTESTED:
(SGD.) ATTY. MA. VICTORIA V. JASMIN

Undersecretary
51

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TABLE OF CONTENTS

BOOK ONE - GENERAL PROVISIONS

BOOK TWO - STAR GRADING SYSTEM

BOOK THREE – ACCREDITATION STANDARDS

Dimension 2: PUBLIC AREAS

Dimension 6: KITCHEN AREA

Dimension 7: AMENITIES AND SERVICES

BOOK FOUR – APPLICATION FOR ACCREDITATION

BOOK FIVE – CANCELLATION AND/OR DOWNGRADING OF ACCREDITATION

BOOK SIX – SUPERVISION OF ACCREDITED ESTABLISHMENTS

BOOK SEVEN – OTHER PROVISIONS

INTRODUCING THE FIVE STAR GRADING SYSTEM

FOR ACCOMMODATION ENTERPRISES

Star Grading Total Score (Hotel, Resort, Apartel)

Business Area Hotel Resort Apartel

Mandatory requirements, marked M shall refer to those requirements that are

On the other hand, minimum requirements, marked m shall refer to those

The second column is descriptive. It identifies the section. It also determines if

Unacceptable describes what should not happen. No points are awarded.

The fourth column describes the criteria/indicators.

The sixth to 10th column indicate if this is a mandatory or minimum requirement.

RULES AND REGULATIONS TO GOVERN THE ACCREDITATION OF

Pursuant to the authority vested in the DEPARTMENT OF TOURISM

Section 1. Title. These Rules shall be referred to as “RULES AND REGULATIONS

c. “Apartment Hotel” shall refer to serviced apartments offering self-contained

f. “Mandatory Requirements (M)” shall refer to those requirements without

g. “Minimum Requirements (m)” shall refer to those requirements which are

h. “OTSR” shall refer to the Office of Tourism Standards and Regulation of

j. “Quality Gradings” shall refer to such terms as unacceptable, adequate,

k. “Resort” shall refer to full service accommodation located in a more

l. “Rules” shall refer to these Rules and Regulations implementing the

m. “Standards” shall refer to a set of written functional, aesthetic and technical

Accreditation Standards for Apartment Hotels

Minor maintenance may be required,

Good appearance, weathering may still

Very good maintenance of paintwork and

High standard of external appearance,

As new condition, no building

1.4 Entrance / Exit & Parking

Driveway is in a sound condition and

Driveway entrance is clearly marked and

Clearly designated parking area that

Parking area has security to prevent

Parking area is close to units to ensure

Professional security in place 24 hours at

Property and security services designed

Effective use of CCTV with minimum 30

14 Monitoring of CCTV 24 hours. 5

15 1.6 Reception – Service Hours

Minimum 1-2 Reception service available 16 hours. 0 M M

Minimum 3-5 Reception service available 24 hours. 5 m m m

16 1.7 Check-in Process

Lengthy inefficient registration process

Basic registration process with minor

Basic registration process in place, with

Basic registration process with no wait

Pre-registration information already

Pre registration information completed

17 1.8 Luggage Services

Left luggage services available without

18 1.9 Reception Staff - Appearance

Unacceptable Staff are poorly groomed and untidy. 0

Staff wear clean clothing and are neat